Customer reviews of rhumattitude.com

Thank you for your order and your comment. Bottles of rum are heavy, which is why shipping costs are higher than for other types of items. If you compare with our competitors, we are quite well positioned. We remind you that our cheapest option is Mondial Relay at 4.90 euros (you chose home delivery which is more expensive). Furthermore, shipping costs are free for any basket of 140 euros or more.

Thank you for your order and your comment. I am sorry for this disappointment. As explained on the phone just now (thank you for your warm welcome), it is written everywhere on the site, especially as soon as you add a sample to your cart. Using PET does not alter the taste even over time. This allows us to deliver without breakage and to have a competitive offer. It is a choice we made from the beginning and we do not regret it. The Rhum Attitude team

Thank you for your order and your comment. We check the condition of each bottle before shipping. However, we are committed to the quality of the product upon arrival, and that is what matters. So if there is a problem, do not hesitate to contact us as soon as you receive the package so that we can find a solution! For example, we can replace the bottle or compensate you for the damage suffered. Following your comment, we called you and did what we agreed upon over the phone. See you soon on our website. The Rhum Attitude team.

Good evening, Thank you for your comment. As mentioned just now over the phone, we did send you an email at the time of receiving your order, and another one at the time of shipping the package. This is what we do systematically. It's a mystery... I have just resent the emails to you, along with a commercial gesture. Please feel free to call us back in case you haven't received all of this. Best regards, Olivier from the Rhum Attitude team

Thank you for your new subscription and your comment. Indeed, the offer has changed but so has the price! It's practically half the price (you can compare it to your order from two years ago). Furthermore, the offer is described at the time of subscription: https://www.rhumattitude.com/cave/box-du-mois/ There is a photo of the box and the description. Customers are also delighted with this new offer, but obviously, if you were expecting to receive the old offer, I understand your disappointment. Additionally, we still sell the old box, not as a subscription but as an individual purchase. The link is here: https://www.rhumattitude.com/cave/la-rhum-box-le-maitre-de-chai/ You will see that the photo is not the same at all. What is unfortunate is that you left this message after receiving the last box. Please let me know if we can do something to make up for this disappointment. I have also emailed you. We can communicate more easily if you wish. Best regards, Olivier from Rhum Attitude

Thank you for your comment. Delivery problems can happen with any carrier, and with e-commerce as well. Our added value in this case is to resolve them quickly and well. See you soon on our site!

Thank you for your order and your comment. In fact, you purchased 2 types of products: 1) The Diplomatico is a "miniature bottle", so it's really a mini bottle: www.rhumattitude.com/cave/diplomatico-reserva-exclusiva-mignonnette-de-5-cl We sell very few of these because few brands offer them. 2) The 3 other rums you purchased are samples. We make them from bottles using a filler. When you take at least one (you can test it), a message immediately appears: "You have added one or more sample(s) to your cart: feel free to learn more about this offer. Learn more." If you click on it, you arrive at the page that clearly explains that these are PET bottles (plastic like water bottles, but more durable) www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure Additionally, there is a second reminder when you reach the cart: "You have at least one sample in your cart, feel free to learn more about this offer. Learn more." The goal of these samples, which are available for almost all our references, is to be able to taste, not to collect (as one can collect "miniatures", and there are specialized sites but they offer a much more limited choice of rums). We understand that one might overlook these explanations, but our goal, on the contrary, is to be transparent to avoid this kind of disappointment. Also, don't forget that if you want to withdraw, you can return the samples to us and we will fully refund you. The Rhum Attitude team.

Thank you for your comment. We are sorry for this incident. Despite all the precautions we take, this can sometimes happen. Just call us at 0175514619 or write to us at [email protected], and depending on the case and your wishes, we can either exchange the bottle or make a commercial gesture.

First of all, thank you for your subscription to the box of the month. When subscribing, the quantity is the very first characteristic indicated, precisely to avoid this kind of disappointment: https://www.rhumattitude.com/cave/box-du-mois/ It is about discovering various rums. If you want quantity, we have a cellar with 1300 bottle references: https://www.rhumattitude.com/cave/ A part of the cost of the box corresponds to packaging, the booklet, the bottles, logistics, etc. This explains why the price per liter is higher. Furthermore, you have taken a subscription for several months. As we offered you by email, we can easily refund the remaining months and cancel the subscription. We remain at your disposal. The Rhum Attitude team.

Thank you for your comment. The estimate we display is a high range, knowing that in most cases, it is actually faster. It is true, however, that there are sometimes delays on the part of the carriers and that the indicated date is exceeded by several days. We carefully select our carriers (since the beginning we have parted ways with two of them due to too many difficulties). We are currently working with Chronopost, Colissimo, and Mondial Relay, which are the major players in the market. None are perfect, of course. Furthermore, you placed your order in early December 2018. As everyone knows, that month was difficult for road transport. If the package arrives too late (after a birthday date, for example), you can always refuse it (or not pick it up at the pickup point): it will then be automatically returned to us and we will fully refund you. For truly urgent packages, it is better to go through Chronopost (next day delivery). We wish you a happy new year 2019. The Rhum Attitude team.

Thank you for your comment. You should at least check if the warranty seal has not been broken and if there is clearly no leak or sound of broken glass. It takes a few seconds and it's common sense. We plan to modify the email accordingly. There is more in the email that explains the steps to take in case of a problem: a photo of the opened package and to notify us quickly. In 100% of cases, we find a solution.

Thank you for your comment. We are sorry for this disappointment. If you want to cancel the subscription, we will refund you for the remaining months, please do not hesitate to contact us at [email protected]. We would like to clarify that you subscribed to a monthly box. The bottles are 5 centiliters, which is the first thing we indicate when you go to the page that allows you to subscribe. As for the box, it is made of recyclable cardboard, and we do not see what other material we could use to make it.

19: Thank you for your comment. We are sorry for this disappointment. However, it is clearly stated on the presentation page of the box of the month (it's even in the first sentence) that these are 5 centiliter bottles, which is actually sufficient to taste several. So you received, with the bonus rum of December, a box of 5 bottles x 5 centiliters = 25 cl, along with the tasting booklet. The goal is to discover different styles of rum. If you want quantity, you need to look for bottles (and we have plenty on our site) but that's not the same spirit. Don't forget that it is always possible to retract and return your package for a refund. The Rhum Attitude team wishes you happy holidays!

37: Thank you for your comment! We have 100% control over the shipping day: you placed an order on Friday evening, it was shipped Monday morning. For the rest, we entrust the packages to well-known carriers that all e-commerce sites use (colissimo, chronopost, mondial relay...) and we cannot do otherwise. In case of carrier delay, just send us a little email to let us know and we will make a commercial gesture. And if it's really too late (birthday passed, Christmas passed for example) we will bring it back at our expense and refund you.

Hello, Thank you for your comment. The bottles are heavy, which is why shipping costs are higher than for other types of goods. Furthermore, delivery to Belgium (the destination country of your order) costs us more than for France. However, overall we are very competitive compared to the prices charged by the competition, which we check regularly. A few additional clarifications: a) we do not make a profit on shipping costs, quite the opposite. With Colissimo for example (the carrier you chose), we pay a bit more than what we charge the customer. b) for Belgium, we offer free shipping just like for France starting from 140 euros. c) we offer a Mondial Relay delivery, including for Belgium, which is cheaper than home delivery. We wish you happy holidays. The Rhum Attitude team

Hello, Thank you for your alert. Trustpilot review requests are sent 15 days after the package is shipped in order to gather the customer's feedback when the service has been fully completed, including the correction of any malfunctions. Please do not hesitate to contact customer service at 01 75 51 46 19 or [email protected] in the meantime to report any issues. Furthermore, despite the quality of our packaging, this kind of incident can occur when the package is particularly 'jostled' during transport. I contacted you this morning to inform you that we would be sending you a new case. It is currently being prepared and will be shipped out this morning. Best regards, Olivier from the Rhum Attitude team.

Thank you very much for your feedback and see you soon on our site!

Thank you for your comment. I am sorry for this incident. Our gift packages are flawless when they leave the warehouse and well protected in our parcels... Unfortunately, if the package was particularly mishandled during transport (and this happens with all carriers, not just the one you chose), it can happen that the gift package tears or comes apart. The only thing we can do in this case is to offer a goodwill gesture when you contact us to report the problem. I take this opportunity to remind you that we offer gift wrapping services (which most sites do not), and that we have 2 types of wrapping paper suitable for the situation: a

Thank you for your feedback. Despite all the precautions we take, this kind of incident can happen, and please do not hesitate to call us so that we can find an appropriate solution (returning a box if there is still time, providing compensation...). Following our phone conversation just now, on one hand, I am forwarding your interesting suggestion to our logistics team to further secure the type of box you received (a bit unusual for us), and on the other hand, as agreed, I have sent you a voucher for your next order. Best regards, Olivier from the Rhum Attitude team.

Hello, Thank you for your comment. Regarding the labels, we are currently reviewing them to improve the design. Best regards, Olivier from Rhum Attitude

Thank you very much for your feedback and see you soon on our site!

Good evening, Yes, it is a very unusual problem we had with your second package. Now that we understand, it won't happen again. We renew our apologies. Thank you for the comment and see you soon. The Rhum Attitude team

Hello, Thank you for your feedback. I am sorry for this disappointment. The capacity of each bottle is indeed clearly indicated on the offer presentation page, and we have also included a photo of the samples in front of a glass so that one can realize the size. The spirit of this offer is indeed not quantity, and for that, the bottles are obviously much more appropriate as there are no logistics costs for repackaging, packaging, booklet, etc. For 90 euros you get 3 boxes (including shipping costs) so you can discover 12 rums (and even 3 bottles of these rums would cost more than 90 euros) The goal of this offer is to discover many rums, and for that, 5 centiliters are more than enough (we do a tasting with 1 to 2 centiliters in the glass). I can completely cancel and refund you the last 2 boxes of your 3-month subscription if you want, just contact us at [email protected] Olivier from Rhum Attitude

Thank you for your feedback, and I apologize for this disappointment. However, I would like to clarify the following points: You subscribed to a "box of the month". The photo and explanations correspond to what you received: https://www.rhumattitude.com/#box-du-mois We also have another box, which is more expensive (double the price if we consider shipping costs), which is purchased separately in the shop: https://www.rhumattitude.com/boutique/la-rhum-box-le-maitre-de-chai/ The rums in this box are indeed contained in screen-printed "test tubes". These two offers are clearly presented independently, in different places on the site, and from our point of view, there is no ambiguity. I sent you a message to ask for more details regarding this confusion. Perhaps you saw a presentation on another site that talked about us and misled you? Furthermore, we are obviously ready to cancel the subscription and refund you for the last two remaining months, or to make a commercial gesture. Please feel free to respond to the email we sent you. Best regards, Olivier from the Rhum Attitude team.

Thank you for your comment. I had personally responded and I remember our exchanges. I see how I could do better next time to respond to the type of question asked. I also see that you have ordered again on our site, so I thank you for your loyalty and, therefore, for your understanding. Best regards, Olivier from Rhum Attitude

Thank you for your comment. Following this, we exchanged emails, which allowed us to understand what had not worked and to plan an improvement on our site, and also to make a commercial gesture to you following these delivery difficulties. Best regards, Olivier from Rhum Attitude

35: Hello, I am sorry for this error on the part of the carrier. For our part, we did ship the package in the name and to the address requested. Following your feedback, I contacted you and refunded half of the shipping costs as compensation. Best regards, Olivier from Rhum Attitude

Good evening, I am sorry for these malfunctions. I see in our tracking that the package left on time (the next morning for an order placed at 6:00 PM) and that it has now been delivered. The carrier apparently made mistakes. I understand your dissatisfaction. We are responsible for the service from A to Z, which is why you should not hesitate to call us in case of a problem with a carrier so that we can intervene, and that is also why I will contact you to compensate you. Best regards, Olivier from Rhum Attitude

Good evening, Thank you for your comment. If you convert the euros to the number of centiliters, you are right: but a bottle of one of these rums will cost you between 2 and 3 times more, on one hand, on the other hand, you will not have tasted 4 rums but only one, and finally, you will not have received the explanatory booklet. The box, the booklet, the bottles, the labor are all costs for us that contribute to this service and its price, which we wanted to keep below 30 euros including delivery to reach the widest audience and allow people to maintain this subscription for several months. Without revealing everything, our margins on the box of the month are quite low, and we do this primarily to make ourselves known and to promote rum through a quality service. Best regards, The Rhum Attitude Team

Thank you for your comment. This is the first time this misunderstanding has occurred, and we are sorry about that. It is clearly specified everywhere on the site, especially at the time of subscription: "A 5th gift bottle will be added to the box at least twice a year (in June and December). We will choose this 5th bottle based on your preferences." You subscribed in August, and there is no 5th rum in August. Apart from this 5th rum in June and December, the 4 rums that make up the box are the same for all subscribers, and we also provide the composition of the box every month, so it couldn't have been a surprise. If you wish to cancel your subscription and get a refund for the remaining months, please feel free to contact us at [email protected]; we do not push for consumption. Best regards, The Rhum Attitude Team

Thank you for your comment. Of course: these are not miniatures but rather samples intended primarily to expand knowledge about rum. Everything is explained on our website (the fact that it is P.E.T. and not glass, the close-up photos of the labels which are meant to provide information about the rum and not to reproduce the original label...). These explanations are indicated in many places. Very few rum brands produce 'miniatures' and when they do, it is rarely for the most interesting rums, so if we were to settle for that, we wouldn't be able to offer more than 700 references in samples.

Thank you for your comment. Not at all! You can obviously send a package to a private individual. You even have the choice of carrier: Colissimo, Chronopost, or GLS. It's just a bit more expensive (a few euros more) simply because it costs us more. You can even send the first box to your home (for the surprise effect), and then the following boxes to a pickup point. If you can't find how to do it during the order, don't hesitate to call us, we will help you! We're here for that.

Thank you for your comment. However, it is one of the best (Chronopost). Unfortunately, no carrier is 100% reliable: incidents sometimes happen and the local team can be of varying quality. As you said, in case of a problem, what we owe you is impeccable after-sales service to act as an intermediary with the carrier and resolve the issue and/or compensate you. Olivier from Rhum Attitude

Thank you for your comment and for your subsequent call to clarify the situation: it was a preparation error. You had not received the booklet with the explanations, so I resent it to you. Furthermore, following my proposal that you accepted, I refunded you for the last 2 months, so you will have only received the first box in total. In general, you can always withdraw even if you have paid for several boxes in advance: just write to us at [email protected]. Best regards, Olivier from Rhum Attitude

Good evening, Thank you for your feedback. This is the second time we have received a comment of this kind, so we will take the necessary steps to ensure that the gift wrapping is always opaque. Even though it is a free service, it must be done properly. I remain at your disposal. Olivier from the Rhum Attitude team

Thank you for your comment. We take note of this incident (I am referring to the impossibility of resealing certain bottles). This is the first time we have received this feedback and we will monitor this point. Regarding the labels, they are applied by hand which explains why they are sometimes crooked. As for the choice of PET (recyclable plastic suitable for spirits), it is intentional because it is the only way to ensure zero breakage and to offer the prices we practice for samples. I remain at your disposal and hope to see you again on our site. Olivier from the Rhum Attitude team.

Thank you for your comment. Yes, when you don't know, it's best to take samples indeed. No tasting note can replace the act of tasting.

Thank you for your comment. Of course, the "price per liter" is much higher than if it were a bottle because there is also a cost for producing the box: the case, the screen-printed glass tubes, the accompanying booklet, the labor to create everything, etc. On the other hand, the goal of this box is indeed to discover different styles of rum, and it is perfectly normal that you may not like everything. If you have discovered 2 rums that you like and that you didn't know before, we consider that we have fulfilled our mission. Best regards, The Rhum Attitude Team

Thank you for your feedback. We are sorry for this error by Chronopost and their inability to redeliver to the correct location. As we indicate in the order shipment confirmation email you received, in case of a problem with the carrier (Chronopost in this case), you need to contact us so that we can act as an intermediary. Here we would have called them to compel them to transfer the package to the correct pickup point. I remain at your disposal. Olivier from Rhum Attitude

Thank you for this feedback. This is the first time we have been informed of this. All our bottles and packaging boxes are dry. We will still look into this matter and see how to avoid this in the future. The Rhum Attitude team.