The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Thank you again to Rhum Attitude for calling me to offer to resend my package directly to my home. The customer service is top-notch.
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Response from rhumattitude.com
Thank you for your order. When you have a problem with the carrier, you must absolutely contact us because we cannot always know. Following our phone conversation just now, we are sending you a new package directly to your home. Thank you for your patience. The Rhum Attitude customer service
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M.
Rating: 4 out of 5
Order received super fast! Nothing to say about the delivery. But regarding the product, it's for a gift so no feedback yet on that.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Erwan
Rating: 4 out of 5
Fast shipping and well-protected products
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Stessy D.
Rating: 4 out of 5
Very good as always, just taking away one star because delivery was a bit high...
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Eric
Rating: 4 out of 5
Very good packaging. Delivery on time. Nothing to say. Top!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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François B.
Rating: 2 out of 5
Very VERY fast service, even expedited: big creases on the box, which is not particularly welcome for a gift. Clear improvements in handling are to be expected!!!!!!
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Response from rhumattitude.com
Hello, Thank you for your order and your comment. Our service is fast (thank you) but not rushed. Despite all our precautions (we fold some boxes, others not depending on our experience because we risk tearing them by doing so), packages are often mishandled by carriers and the boxes' cases are sometimes damaged. There is a very available customer service by email and phone ([email protected] or 01 75 51 46 19) just contact us so we can quickly send a 'flat' box. The Rhum Attitude team
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Hamid A.
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Nothing to report, always a quality service
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Olivier
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Well packaged and fast. The only complaint is that the instructions to ensure a favorable outcome in case of disputes due to breakages during transport or other problems can scare off potential new buyers. Especially when the delivery person refuses to let us check in their presence.
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EMERIC
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Very good, quick reception
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Client
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Very well packaged parcel, competitive price... Very happy with my order!!! I highly recommend....
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Marina A.
Rating: 1 out of 5
The bottles are plastic and not compliant with the large ones. Very disappointed
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Response from rhumattitude.com
Thank you for your feedback. We are sorry for this disappointment. However, it is clearly stated. Every time we add a sample to the cart, it appears: 'You have added one or more sample(s) to your cart: feel free to learn more about this offer. Learn more.' Click on 'learn more' and you will find the description on the next page: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ Everything is explained, there are even photos. The goal of this offer is to taste and not to collect. For collectors who want the miniature bottle, there are 'miniatures' which are a different and much more limited offer: https://www.rhumattitude.com/cave/?pa_contenance=5-cl You can of course return the bottles to us and we will fully refund you, or contact our customer service if you prefer a discount (we sent you an email in parallel). The Rhum Attitude team
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Nathalie R.
Rating: 4 out of 5
Cool, as every month
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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José
Rating: 4 out of 5
Safe delivery and bubble wrap to protect the bottle. However, it would be better to seal both ends of the bubble wrap with tape so that the bottle doesn't slip during transport. Otherwise, nothing to say, a very positive first experience. Thank you.
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Response from rhumattitude.com
Thank you very much for your feedback. Normally, this is what is done. The logistics team may have forgotten to do this on this order, but they have experience and our breakage rate is very low. See you soon on our site!
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Guillaume D.
Rating: 4 out of 5
Now we are waiting for December 1st! Received on time and in good condition.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Céline M.
Rating: 4 out of 5
As usual, there is a choice and the delivery is fast and solid ++
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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jeremygendron
Rating: 4 out of 5
Nothing to say, just perfect.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Jacques D.
Rating: 4 out of 5
It was a very good experience, my husband loved it and discovered new flavors! I highly recommend!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Chêne M.
Rating: 4 out of 5
Order delivered quickly but given the amount of our order, a discount could have been applied.
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Response from rhumattitude.com
Thank you for your review and for your order. You benefited from 2 elements: free shipping (order over 140 euros) + a free 5cl sample or a gift card whose value varies depending on the order amount (you chose the sample, a 16-year-old cask rum). Margins are not very high in the spirits trade, we cannot go beyond that. We hope to see you again on our site. The Rhum Attitude team
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philippe S.
Rating: 1 out of 5
Not compliant with the gift voucher I received
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Response from rhumattitude.com
Thank you for your comment. As I explained to you, it was a computer error that mistakenly displayed the mention
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David D.
Rating: 2 out of 5
free shipping
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Response from rhumattitude.com
on your gift voucher. In the offer subscribed by the person who gave it to you, no free shipping was indicated. You received exactly what was purchased, no more, no less. It is a one-time problem whose origin we have not identified and for which we are sorry, as I told you. I sent you a gift card as a commercial gesture. Have a good evening.
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Mlle D.
Rating: 4 out of 5
Hello, your site is very complete and explains well what we are buying. However, your global delivery partner Relay was not very effective. Indeed, the relay point near my home was temporarily unavailable, they redirected my package to another relay point located more than 20 kilometers from my home. If I order these products online, it is because I have difficulty moving. Thank you for your wide choice of products and for all the details, and I hope not to encounter this same problem again..
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Response from rhumattitude.com
Thank you for your review. We are sorry for this mishap that we were unaware of. We are forced to go through transport companies and none are 100% reliable unfortunately. In case of a problem, do not hesitate to contact us. In this specific case, we could have sent you a package to your home or to another relay point and requested the return of the one that posed a problem. We sent you a commercial gesture (check your email). We hope to see you again on our site. The Rhum Attitude team
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Karl
Rating: 4 out of 5
Thank you for your service but delivery arrived late due to Chronopost who did not deliver on time
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Response from rhumattitude.com
Thank you very much for your feedback. Next time, don't hesitate to contact us if Chronopost does not meet its deadlines, we can ask them for compensation and refund you in full of course. See you soon on our site!
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Fabien D.
Rating: 4 out of 5
When I received my bottle, the cork was broken in the neck. Not great. My bottle is left without a cork
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Response from rhumattitude.com
Thank you for your feedback. Don't hesitate to contact us in such cases. We could have sent you a cork for example. See you soon on our site!
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Nina P.
Rating: 4 out of 5
The small plastic bottles are a bit of a shame, it would be even better in glass
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Response from rhumattitude.com
Thank you very much for your feedback. It's a choice we stand by. It would be more expensive and there would be more breakage. The PET does not alter the product even several years after bottling. See you soon on our site!
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Valentin R.
Rating: 4 out of 5
Fast delivery but to my surprise my package had been taped twice
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Response from rhumattitude.com
Thank you very much for your feedback. Surprising... maybe a repackaging by the carrier? In case of a problem, don't hesitate to contact customer service. See you soon on our site!
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Fabien L.
Rating: 4 out of 5
Quality rums and neat presentation
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Antonio
Rating: 4 out of 5
Prices a bit higher than competitors, but impeccable and fast delivery.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Celine V.
Rating: 4 out of 5
Thank you for your efficiency (earlier than expected), I requested delivery in France while living in Belgium and it arrived (with gift wrapping at the desired address). I didn't give 5 stars because I find it unfortunate to pay more (really more) to be delivered in Belgium rather than in France, so I was lucky to have a friend who brought it back for me. Otherwise, the delivery time was more than acceptable and the gift wrapping was very well done, thank you!
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Response from rhumattitude.com
Thank you very much for your feedback. Shipping to Belgium costs us more, so we have no choice but to set a different price that takes this extra cost into account. See you soon on our site!
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Henr F.
Rating: 4 out of 5
Service impeccable...
Response from rhumattitude.com
Merci beaucoup pour votre avis et à bientôt sur notre site !
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Pelin B.
Rating: 4 out of 5
The price of rums remains quite high for the quantity and quality. We are rum enthusiasts, perfect for discovering rums we don't know. Otherwise, nothing to say about the presentation.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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henrot
Rating: 4 out of 5
Nothing to say, top-notch.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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jean-louis
Rating: 4 out of 5
Fast shipping of the package and well protected as it is very fragile, however a bit disappointed that a bottle of rum costing 130 euros didn't even come with a case to pack it... but the quality was there! I recommend Rhum Attitude for the choice and seriousness of the site. Personally, I would definitely order again.
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Response from rhumattitude.com
Thank you for your comment. No case, indeed, but it was clearly indicated on the product sheet of the site, so it shouldn't have been a surprise... The photo also did not include a case. Thank you again and see you soon!
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Hugo
Rating: 4 out of 5
Good products, inexpensive, and delivery is fast, top!
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Sandra G.
Rating: 4 out of 5
Order received quickly, impeccable.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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ph S.
Rating: 4 out of 5
Very good site.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Michel R.
Rating: 4 out of 5
Attractive prices, fast delivery and the package is very well wrapped.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Matthieu L.
Rating: 4 out of 5
4 stars because the site is reliable and delivery is fast, the only downside is not having all the rum brands
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Response from rhumattitude.com
Thank you very much for your feedback. We have over 300 brands and it seems to us that we have the main ones... Which brand are you thinking of in particular? It will help us understand if we are missing out on an interesting brand, and maybe add it to our list...
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Bernard M.
Rating: 4 out of 5
A bit disappointed not to receive the boxes for each bottle. Otherwise, nice, a lot of choices!
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Response from rhumattitude.com
Good evening, Thank you for your order and for your appreciation. We do not quite understand your comment. The 3 bottles you ordered come with cases. If any are missing, it means either that we laid them flat on one side of the box to prevent them from being damaged during transport (please check carefully before throwing away the box and the protections inside...), or that it is an error. In the latter case, we can send you the missing cases if you let us know exactly what is missing: https://www.rhumattitude.com/contact/ The Rhum Attitude team
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Pierre
Rating: 4 out of 5
Good responsiveness.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Kevin
Rating: 4 out of 5
Lack of variety but very good rums :-)
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Response from rhumattitude.com
Thank you very much for your feedback. Lack of variety, yet we do include different styles in the same box. What would you have liked to see in the box that wasn't there?
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