Customer reviews of rhumattitude.com

Thank you for this comment. Regarding the PET samples, it's a choice we stand by (and it's clearly stated in the offer that we remind you of at the time of the order) and it allows for zero breakage. Moreover, just like glass, PET perfectly preserves rum for years. As for the box we have recently offered, we could have increased the samples by a few tens of cents to finance the boxes, but that wouldn't have been fair for those who do not need the box. This is also a deliberate and accepted choice. The whole team wishes you a very happy year 2017!

Thank you. Happy New Year 2017!

Thank you for this appreciation. There are pros and cons. We hesitated for a long time but we stand by our choice: to date, we have never had any breakage except for one time when the package went under a steamroller... Happy New Year 2017!

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Thank you for your comment. For the subscription, please don't hesitate to call us at 01 75 51 46 19 so we can guide you. That said, I understand your point of view; it is a bit complicated and we plan to simplify this offer in early 2017. For now, we mainly hold events in the Île-de-France region, although we have occasionally done some in other regions (Blois, Bordeaux...). Try contacting Whisky Lodge; they are a wine merchant in Lyon, and they are very good and also sell rum.

Thank you! Merry Christmas!

Thank you for your feedback. We apologize for this delay. We ship on the same day as the order if it is placed before 2:00 PM and the next morning otherwise. The announced delivery times are calculated based on the promise of the transport company (Colissimo, Mondial Relay, etc.) + 1 day of margin, except for Chronopost which contractually promises 24 hours (if you went through Chronopost, we compensate part of the transport costs in case of delay; in this case, you need to contact our customer service). In most cases, this is largely respected, but unfortunately, there are times when there are delays or incidents, in which case we intervene with the carrier when you report a delay or malfunction.

Hello, Thank you for your comment. Please note that since your order, we have had gift boxes made: http://www.rhumattitude.com/boutique/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ This is an optional and paid option at €2.80 per box (we have set a fair price based on our costs), which allows us to present the samples in a nice, suitable box. I suggest ordering 2 boxes and I will cover the shipping costs if you are interested. Furthermore, following similar issues, which we completely understand, we have added a mandatory checkbox in the order for nearly a year now: "I have acknowledged the 'sample' offer (acknowledge the offer)." By clicking on "acknowledge the offer," all the points you mentioned are addressed and explained. It is indeed possible to overlook this, however. Regarding the plastic bottles (actually food-grade PET that perfectly preserves alcohol, 100% recyclable, lightweight, and durable), this is a choice we made to offer this service at the best price: there is never any breakage, which is cumbersome for us to manage and frustrating for customers who have to wait for a new delivery. I remain at your disposal, especially for my proposal for gift boxes at 01 75 51 46 19 or [email protected] Best regards, Olivier from the Rhum Attitude team.

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Thank you for this comment. Regarding the carrier, this unfortunately happens, although rarely, regardless of the carrier and the e-commerce site. We do our best on our side to ensure everything goes smoothly: packaging designed to avoid breakage, communication about the progress of the package. We are responsible for the service until the end, so in case of a problem, please do not hesitate to contact us so that we can intervene directly with the carrier. Olivier from the Rhum Attitude team.

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Thank you for your comment. It is true that we chose not to have progressive pricing based on the number of bottles, primarily for the sake of simplicity, and also because it is the first bottle that is expensive: each additional bottle does not cost much more.

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Thank you for your comment. You may have encountered a few days during which the search engine was not functioning well. We have since repaired it. If you type in a rum name, a distillery, or even an aroma, the corresponding rums will be displayed. In any case, rest assured that your feedback is taken into account in our considerations for future improvements. Olivier from the Rhum Attitude team.

Thank you for this evaluation. Regarding the packaging, if you had checked the box, it should have reached the preparation team, so it is probably a human error (and not a "technical" one). We apologize for this incident (which is rare as we receive very few reports of this kind). We will pass on the message so that they increase their vigilance. On the other hand, in this case, do not hesitate to send us a little email so that we can make a commercial gesture. Best regards, Olivier from the Rhum Attitude team.

Thank you for this evaluation and comment. Yes, this can happen. The dates we provide are for informational purposes and in 90% of cases they are respected, but not always... In this case, do not hesitate to send us a little email so that we can make a commercial gesture. Best regards, Olivier from the Rhum Attitude team.

Thank you for your feedback. There is indeed an explanatory booklet included in the 'Box of the Month' set. We produce these boxes in large quantities with the same composition, so adding a booklet is quite easy to do, and we do it. However, for the 'custom' samples, we do not include explanatory sheets because we would need to print each sheet corresponding to each rum as we go, which would add an extra cost and therefore a higher price for the customer. That is why we have added a 'QR code' on each sample to easily and directly view the tasting notes and explanations provided on the website with your smartphone. Best regards, Olivier from the Rhum Attitude team.

Thank you for your comment. We are sorry for these "issues" with Mondial Relay. Unfortunately, there is no carrier that is 100% reliable, which is why we offer the option to be delivered by as many different means as possible: this way, everyone can use the services of the carrier with which they have the best local experience.

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Thank you for your comment. Yes, it's a good idea; we are currently studying the systematic addition of 'goodies' (samples or others) to each order...

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Thank you very much for your feedback and see you soon on our site!

Thank you very much for your feedback and see you soon on our site!

Thank you for your feedback. Regarding the packaging: if it appears in the photo and you did not receive it, it is our mistake (it should not have been included in the photo if it was not there, or it is a preparation error). Therefore, do not hesitate to contact us in this case so that we can at least make the appropriate commercial gesture. In your case, please feel free to send an email to [email protected] so that we can correct the issue. We remain at your disposal. The Rhum Attitude team.

Timelines respected and a hyper-secure packaging. In short... Perfect

Thank you for your feedback and see you soon on our site!

Thank you for your feedback and see you soon on our site!

Thank you for your feedback and see you soon on our site!

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Hello, Thank you for this comment. This is the second remark on this subject, which reinforces our idea of modifying the service (even if it means making it paid if the solution is more expensive). I remain at your disposal. Best regards, Corentin from the Rhum Attitude team

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