Customer reviews of rhumattitude.com

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9,7 /10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews

Summary of reviews

The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.

Reviews 1, 2 and 4 stars

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F
Fatiha
Rating: 4 out of 5
Affordable prices and arrived on time. It's a Christmas gift so the package hasn't been opened yet but I keep the references.
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Mr S.
Rating: 2 out of 5
As a long-time customer, I am very disappointed to learn that shipping costs are no longer included when the order exceeds 140... mine was over 800... I don't find that commercial.
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DANIELLE M.
Rating: 1 out of 5
Hello, upon receiving my Advent calendar, I realized that the small bottles were rolling around in the box so I had to open it to reposition everything properly. The labels without information are not great because usually during the tasting, if the rum is liked, we keep the mini bottle and it becomes a future gift, here it's not possible so it's useless.
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Response from rhumattitude.com
Thank you for your order and your feedback. Regarding the labels without information, it was indicated on our site: 'The tasting is done blind as the name of the rum is not indicated on the bottles. A QR Code present on the label allows access to all the details of the tasted cuvée and the history of its distillery. The QR Code also allows access to a tasting video accompanied by a member of the distillery.' We apologize for the repositioning of the bottles in the calendar. We will see how to avoid this in the future. Following your feedback, we called you and offered a return. The Rhum Attitude team
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Lionel W.
Rating: 4 out of 5
A lot of rum choices, reasonable prices. However, I suspect being a 'victim' of a false promotion. A RUM bought during a 'promo' paid 265€ instead of about 300€ but a few weeks later I realize that the RUM in question is still at 265€. So false promo? In any case, that's the price for this RUM so not disappointed but maybe misleading advertising.
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Response from rhumattitude.com
Thank you for your order and your comment. The supplier's price has dropped in the meantime and we have therefore lowered the price 'definitively' rather than leaving it on promo. There is no intention on our part to mislead but simply to adapt to purchase prices and the market over time. Moreover, you benefited from an additional discount beyond the 265€ as part of our private sales ;) Best regards, The Rhum Attitude team
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Monsieur Y.
Rating: 4 out of 5
Very good, perfect.
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Martin K.
Rating: 4 out of 5
Všetko prebehlo ok. Jedinú výhradu mám k zabaleniu. F?aša to naš?astie preûila, takûe ok.
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Olivo P.
Rating: 4 out of 5
Prices are normal, neither too high nor too low. The choice is large, but the threshold should be lowered to avoid paying shipping fees. Especially since delivery is not the fastest.
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Matt
Rating: 4 out of 5
Package sent and delivered quickly and well protected. Just one thing that wasn't right: the rum was sold as vintage 2020 and received from 2022.
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Laurent
Rating: 4 out of 5
A sample order with a discovery sample gift, no issues, professional team. This
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MC
Rating: 4 out of 5
Product conforms to the description, within the deadlines.
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Jonathan T.
Rating: 4 out of 5
Fast and careful delivery (bottles well protected). Customer service responds quickly and takes care to satisfy your request.
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Marie
Rating: 2 out of 5
Catastrophic DPD delivery service: cancellations several days in a row, without reason and of course at the end of the day. Result: 3 vacation days lost waiting for nothing and a delivery that arrived too late, after our departure. All with a deplorable DPD customer service, lacking empathy and unable to prioritize your delivery after several cancellations at the simple decision of the delivery person. Change delivery companies immediately, or you won't recover!
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Response from rhumattitude.com
Thank you for your order and your comment. Following your feedback, we contacted you to offer a commercial solution, even if it does not replace the lost time for which we are sorry. The Rhum Attitude team.
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eric S.
Rating: 4 out of 5
Slightly damaged box case on the edges but nothing serious. Otherwise, quick arrival. Very good experience
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Lucas Q.
Rating: 4 out of 5
Everything was perfect but unfortunately just a small issue I ordered 7 samples and one had a small piece of branch/leaf I don't know too much.. it's not extremely serious but it's still a shame. Otherwise, it was great. Thank you for allowing us to taste new things for not too much money.
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Michel A.
Rating: 4 out of 5
I recommend this professional site, that said, I still had to pick up my package at a relay quite far from the one initially planned, to have it within the expected time. But, the seller had offered to pick up the package at a closer relay at a later date. Seller, quick response and attentive.
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delphine
Rating: 4 out of 5
Product conforms to the order and fast delivery
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Pascal B.
Rating: 4 out of 5
Nice offer of spirits, including outside of rum. Fair prices, readable and easy-to-use site, interesting promotions. Just a small hiccup at the time of shipping, but immediately rectified after a very courteous phone exchange. Package hyper secured against breakage.
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V J.
Rating: 2 out of 5
***UPDATE Yes they have been in contact with me. I am waiting for instructions to send them back. More hassle for me. I will also have the inconvenience of claiming back the duty from customs. Not really a good service is it? Ordered 6 bottle, 4 was damaged. Not packed well. A little bit of bubble wrap around the base of the bottle. They were rattling around in a box without them separated. These are a special edition that I will now struggle to get hold of anymore. Second order was packaged perfect. Bottles separated by cardboard and bubble wrap. Unfortunately I have to score low as this is a great inconvenience having to send back and reclaim the duty etc. I will return them in the same box and packaging though. I would have scored zero if the second parcel was packaged badly. Luckily the second box was perfect.
Response from rhumattitude.com
Thank you for your order and your comment. Yes there was obviously a wrapping problem for your first order. We already gave feedback to the team. We are sorry for this incident for which we have been in contact with you for several days.
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cliente
Rating: 4 out of 5
Product as described!! Fast shipping, well packaged!! The only small downside is a package too large for two bottles!!
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Pierre F.
Rating: 4 out of 5
Fast delivery within the deadlines.
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Bullvaï
Rating: 4 out of 5
A huge choice, a very good database and complete information.
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Philippe S.
Rating: 4 out of 5
Slight delay on delivery to the relay point but otherwise, clean package, serious packaging worthy of Rhum Attitude. For the drink, I haven't tasted it yet, it shouldn't be long, just smelling it, the scent is magnificent, it makes you want to.
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guglielmi J.
Rating: 4 out of 5
Impeccable and very fast delivery.
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Response from rhumattitude.com
Fast and careful shipping.
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Joseph E.
Rating: 4 out of 5
Thank you, order arrived on time, customer service is top-notch as they called me regarding the ordered product and the delivery arrived on time. I recommend Rhum Attitude to all my acquaintances.
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Joel R.
Rating: 4 out of 5
Always good products, responsive, follow-up! Personally, the site is well put together. Best regards.
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Guest
Rating: 4 out of 5
Very well done.
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Olivier R.
Rating: 2 out of 5
- Did not receive the Kraken Black promotion - Delivery via DPD even though I paid (€15.10) for Colissimo.
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Response from rhumattitude.com
Thank you for your order and your feedback. 1) Regarding the Kraken sample not received, please do not hesitate to inform us when you receive an incomplete package. Preparation errors happen, even if they are rare. Have you checked the packaging? Sometimes the sample shifts in the package and is not immediately visible. We will write to you separately to resolve this issue. 2) Your order was indeed sent via Colissimo (French post), simply as we indicate on the site at the time of ordering and choosing the carrier; they hand over the package to a local operator once in the destination country.
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Pascal B.
Rating: 4 out of 5
I have been sourcing rum from Rhum Attitude for several years. Deliveries in Paris always go smoothly. Being able to get this year 'La Flibuste 2001' at a very reasonable price was a delightful surprise. Trust them; their assessments of the bottles are generally consistent, even if they are just very personal opinions.
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Luciana P.
Rating: 4 out of 5
Achei o gosto perfeito para você curtir a noitada ???
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Delphine Y.
Rating: 4 out of 5
I am quite satisfied; I just thought it would be a bit more qualitative.
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Benjamin S.
Rating: 4 out of 5
On time shipping and product compliant!
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MENNO B.
Rating: 4 out of 5
Very good assortment. My country was not originally on their site, but was actioned at my request and pretty much smooth sailing from there. Only minor setback was that shipment came in two packages, which, living in Norway added some additional customs handling charges. All in all I'm very happy to have found the shop and will likely come back for more.
Response from rhumattitude.com
Hi, thank you for your order and your comment. We are happy that the parcels reached you since Norway is not very near from France ;). Yes we really have to do several parcels otherwise risks of damage are much higher and that would make a lot less happy. If you want just one parcel next time please order a maximum of 4 bottles or 6 naked bottles (with no case at all).
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Sibannac
Rating: 4 out of 5
A bit slow to arrive
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Geneviève G.
Rating: 4 out of 5
A small commercial gesture following the inconvenience of labels! We appreciate it.
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Response from rhumattitude.com
Thank you for your order and your feedback. These are not miniatures but samples, handmade by us primarily for tasting. Everything is explained when you place the order. Try again to take a 5 cl sample in your cart, you will see a message appear 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with a button 'Learn more.'. Then once in your cart, the same message reappears. When you click on 'Learn more' you get the explanations, photos, and details. Regarding the damaged label of the bottle, it is possible that it deteriorated during transport. We will send you an email with a commercial proposal. The Rhum Attitude team
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GEVREY
Rating: 2 out of 5
The box of the bottle (at 100€!) was torn in several places as if it had already been opened and was therefore not presentable for a gift. We had to put black marker on the tears to hide them and we even feared that the bottle was opened but no, the seal was intact.
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Response from rhumattitude.com
Thank you for your order and your feedback. We are sorry for this incident. We will contact you to understand what may have happened.
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paco
Rating: 4 out of 5
Good site????
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Matthieu G.
Rating: 4 out of 5
Fast, good product.
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Jérôme
Rating: 4 out of 5
Very large selection of products on the site, clear website
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monjean
Rating: 4 out of 5
10: Respect for the product, top-notch packaging. Very good experience.
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Martin Z.
Rating: 4 out of 5
fast delivery, good communication