Customer reviews of rhumattitude.com

Thank you for your order and your feedback. No, that is indeed not normal... We are dependent on carriers and they all unfortunately sometimes experience weaknesses. However, we have selected the most reliable ones and abandoned those with whom incidents were too frequent. Do not hesitate to contact us to intervene with the carrier at the slightest difficulty.

Thank you for your order and your feedback. We have been in contact with you for several days. It is a preparation error and we are sorry once again. Despite all our precautions, this happens from time to time. You returned the 2 bottles that were not right, and as agreed, we are sending you the 2 that you ordered. The Rhum Attitude team

Thank you for your order and your comment. We have several protection techniques depending on the contents of the package. Overall we have extremely few breakages. Regardless of the level of protection, this can happen if a package is mistreated by the carrier. These are things that happen and we are very sorry about it. Only the sample offered was broken but leaked onto the label of your bottle, the content of which is however intact. We offered you either a return at our expense, which you refused, or a discount of around 10% of your order, which you accepted.

43: Thank you for your order and your comment. Regarding the sample, everything is explained on the site: when you add a sample to your cart, the message appears

Thank you for your order and your comment. We do our best to protect the corks with an additional wax closure. Unfortunately some waxes are very friable and sometimes damaged during transport. Following your complaint, we gave you the discount that seemed to suit you. Obviously you are still not satisfied and we regret it. We could have found another solution. The Rhum Attitude team

Thank you for your order. There are presentation boxes that you can add to your cart. We do not include them systematically because many people buy these samples to taste themselves and not to give, so it would increase the cost of each sample if it were offered since presentation boxes are expensive to manufacture. When you take a sample in your cart, there is a message 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' that appears, and in your cart too. When you click on 'learn more', everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ You will see a little further down in the explanation page that you can buy a box https://www.rhumattitude.com/cave/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ That said, we understand that one might miss this information. We have sent you a commercial proposal, feel free to respond to our email.

Hi, Thank you for your order and your comment. It is not a matter of price but a matter of insurance. We could not insure properly your parcel with DHL because it was too expensive for the weight. Here are the exact costs for shipping with DHL and Colissimo to your destination, VAT included: DHL = 23,25 euros Colissimo = 25,67 euros And you paid 22,90 for transportation costs. As you see Colissimo is slightly more expensive. Nevertheless we sent you an e-mail with a proposal don't hesitate to reply. Regards Rhum Attitude Team

Thank you for your order. We clarify that the missing case is not an error, it was indicated on the product you ordered, and the photo on the site was precisely without a case to avoid misunderstandings. These are the last bottles we could procure and all the cases were very damaged, which is why we preferred to sell them without cases.

Thank you for your order and your feedback. Here are the facts: you ordered on September 5 and the package left on the morning of the 6th. Our carrier Chronopost broke the package despite all the protections put in place by our logistics, which unfortunately happens sometimes. You demanded a solution that was not acceptable: sending a new package to you and another to the Netherlands, at no extra cost. We go out of our way for our customers, including with extra costs, but within reasonable limits, which you did not want to hear. We obviously refunded you once the package was declared broken, as we do every time this case arises. The Rhum Attitude team