Customer reviews of rhumattitude.com

Thank you for your order and your feedback. We explained the compensation procedure in case of delivery dispute against signature, which is underway. Our general terms and conditions only reflect this procedure. In the case of Chronopost, it is a bit heavier than with other carriers since a complaint must indeed be filed, which you have not done so far. If you had filed this complaint, we would have already refunded you, even if on our side, compensation can take months. Since you preferred to wait to see if this complaint was necessary, we need to wait for confirmation from Chronopost, which is conducting an investigation on its side, particularly with the delivery person. In 100% of cases, the process ends with a refund to the customer as soon as they provide the necessary documents, rest assured. It is a bit cumbersome and takes time, but it is essential; otherwise, we would end up with losses on orders refunded to the customer but not compensated due to missing documents. We will call you back to check on your order. The Rhum Attitude team.

Thank you for your order and your feedback. Unless I'm mistaken, you never reported this issue to our customer service. There are many ways to contact us indicated on the site and in our emails: email, phone, live chat on the site... It is more effective to contact us this way rather than through a negative public review (review requested 15 days after the package was shipped). We tried to call you this morning (message left on your voicemail, feel free to call). Furthermore, we have already initiated steps with the carrier. The Rhum Attitude team.

Thank you for your order and your feedback. We completely agree it is when we ship the goods. We do not understand what could have happened. In such cases, please do not hesitate to contact us and send us a photo: 1) it helps us understand precisely what the problem could have been, and to correct any malfunctions to prevent it from happening again 2) and above all it allows us to find an acceptable solution for you (replacement, discount, etc.) We tried to contact you by phone without success for now.

Hello, We discussed your package, it has been at a pickup point for a long time, a bit further away than expected, due to the carrier's negligence. That is why we made a commercial gesture. You planned to pick it up before September 3, the date it will be returned to us. As we discussed on the phone, do not hesitate to get back to us once you have picked up the package, or to report any further difficulties. The Rhum Attitude team

Thank you for your order and your feedback. We apologize for this unintentional preparation error (the bottle you received is 50% more expensive). In such cases, do not hesitate to contact us, we can either proceed with the exchange or offer a commercial discount. The Rhum Attitude team

Hello, Thank you for your order and your feedback. We apologize for this incident. It happens sometimes despite our organization made to handle thousands of different references, and all the attention of our logistics team. When you reported this error to us, we made the exchange immediately. The Rhum Attitude team

Thank you for your order and your feedback. When there is a problem, do not hesitate to contact us. We could have sent you a new case by express delivery, for example. We will contact you to see if a solution is still possible. The Rhum Attitude team.

Thank you for your order and your feedback. In 9 years of existence, it has never happened that we did not respond to a customer, it had to be the first time. We usually respond within 24 hours and generally within the hour. I am really sorry for this incident. I have made our team aware so that this does not happen again. I left you a voicemail and I am sending you an email with a proposal to resolve this leak issue, feel free to call back or respond to the email. Olivier, founder of Rhum Attitude

Thank you for your order and your feedback. The rum bottles are heavy (almost 2 kg per bottle), and on the other hand, the margins are low on this activity (unlike wine, for example), hence free shipping starting from a fairly significant amount. Also, don't forget that we offer a gift from the first euro... Hoping to have answered your comment. The Rhum Attitude team

Hello, Thank you for your feedback but it concerns the previous order which arrived safely and on time, via Colissimo (and not DHL which we have not offered for a long time). You can always select home delivery on our site, and you are not obliged to choose Mondial Relay. You write yourself that the J+4 have not even passed and the feedback regarding the order you are talking about will only be requested in 15 days. Feedback is requested at the end of a generally completely finished experience, including customer service if necessary.

Hello, Thank you for your order and your review. Our preparers are vigilant and instructed not to send damaged cases. However, a mistake can happen. It is also possible that the box deteriorated during transport, despite our precautions. In this case, do not hesitate to contact customer service: we will replace the case or compensate you depending on your wish and our possibilities. It is not too late to do so: https://www.rhumattitude.com/contact/ The Rhum Attitude team.