The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
13: Good product, just one sample leaked slightly in the package, bad luck, I think it doesn't happen often. I really appreciate being able to buy samples to be sure that the bottle will please me.
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Raphaël M.
Rating: 4 out of 5
22: Package well received and well packaged! Compliant with the order! I recommend!
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Damien D.
Rating: 4 out of 5
31: Speed of shipping and quality of packaging.
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M. G.
Rating: 4 out of 5
37: First box arrived very quickly.
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M. P.
Rating: 4 out of 5
40: Very serious.
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Alexandre C.
Rating: 4 out of 5
48: Fast delivery and well-secured packaging of the bottles.
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Sylvain M.
Rating: 4 out of 5
Very good product
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Stephanie
Rating: 4 out of 5
Orders are always carefully packaged and shipped quickly. I made an order for 185 euros and another for over 200 within a week, it's a shame there wasn't a small gesture from the store.
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Jess
Rating: 4 out of 5
The experience was very good, I just find it a shame that you can't have a product ordered online delivered to the store, and therefore have to pay for delivery.
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Arnaud G.
Rating: 4 out of 5
Even though there were no additional bubble protections as a precaution, the package was in good condition.
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Gaelle
Rating: 4 out of 5
I ordered the bottles for my wedding, they look very good, just need to fill them.
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Anthony B.
Rating: 4 out of 5
Almost nothing to complain about, the site is quite intuitive and well made. A small regret that the cart doesn't save for very long, but that's a minor issue except for indecisive people like me. Fast delivery and affordable prices, deducting one star, one of the packaging boxes arrived damaged, 1 out of 3, but the other 2 didn't have cardboard so that's understandable. The bottles, however, arrived in good condition and there was no alteration of the taste of the contents. I recommend.
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René-Yves P.
Rating: 4 out of 5
Excellent, good reception.
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paco
Rating: 4 out of 5
Good site, parcel arrived in good condition, would recommend.
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Laurent
Rating: 4 out of 5
First order to start 2023, to discover spirits... samples... and off we go. Order on time, well packaged..
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Marie A.
Rating: 4 out of 5
Overall, I am satisfied. The order corresponds to the purchase. We had delivery issues with Mondial Relay, Rhum Attitude is not to blame, 1 month for delivery. In the contacts we had with them regarding this delay, they always responded and helped to find out where the order was stuck. Overall, aside from the delivery, our experience was good.
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V. D.
Rating: 4 out of 5
Fast shipping of the parcel but one of the glasses arrived broken. My complaint was handled quickly and a refund was issued promptly. Thank you to the Rhum Attitude team. Perhaps reconsider the choice of carrier.
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Frederic
Rating: 4 out of 5
Fast delivery. Products as described. Nice gift.
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Didier L.
Rating: 4 out of 5
Many spirits at varied prices, carefully packaged parcels, and quick reception. Thank you!
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Legeron O.
Rating: 4 out of 5
Good experience. Quick order and quick reception.
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Kevin G.
Rating: 4 out of 5
Good product but prohibitive price.
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Laura
Rating: 4 out of 5
Gift subscription to friends for Christmas. I haven't received their feedback on the tastings yet, but they liked the idea (even more when I specified it was for several months). Huge disappointment, however, on the delivery because I chose the option to pay more to be delivered the next day and unfortunately that was not the case.
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Jeremy F.
Rating: 4 out of 5
Always perfect. Quality products at a fair price with fast shipping and a super well-packaged parcel. I highly recommend.
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client
Rating: 4 out of 5
De verzending kon sneller.
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Herman P.
Rating: 4 out of 5
The cap of the Kraken rum sample was not airtight and the rum spilled in the packaging. The deadlines are respected, the product is of good quality.
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Eric V.
Rating: 4 out of 5
Very nice site and very varied offer worthy of the name of the house! Just a little more effort on the prices and you will aim for the stars! I highly recommend!
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Antoine E.
Rating: 4 out of 5
Fast and efficient delivery. Very large variety of rum.
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J R.
Rating: 2 out of 5
I placed an order for Christmas on 12/13 and thought I would receive it at Mondial Relay 5 days (7 with the weekend) later as announced... Result, parcel arrived on the 23rd in the afternoon (delay with the carrier supposedly). Unable to wait until that date, I only picked up the gift after Christmas... Explain to me how other companies (not just large ones, but small ones too) manage to meet the announced deadlines and not you! I am disappointed with the service and do not recommend the delivery??
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Response from rhumattitude.com
Hello, Thank you for your order and your feedback. We are sorry for this delay from the carrier. Other companies use the same carriers as us, and also Mondial Relay for many of them. Most of the time it works well but incidents happen (delay, loss, etc.), especially during this very busy December period. Do not hesitate to ask us to intervene in case of a problem. We could have found solutions. You only contacted us once on 12/20 to say that you had not received the tracking link for your parcel. We sent it to you immediately. The Rhum Attitude team.
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Patrice
Rating: 4 out of 5
Fast delivery and top-notch packaging.
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Rémi S.
Rating: 4 out of 5
Order executed quickly as well as the delivery. Conforms to my expectations.
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Séverine D.
Rating: 4 out of 5
Fast arrival, intact package, gift wrapping ?? more or less good... Did not receive the sample and glass that was promised. However, perfect rum accompanied by its 2 glasses as promised.
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Patricia L.
Rating: 4 out of 5
Everything went well.
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Niamh D.
Rating: 4 out of 5
Very educational and beautiful discoveries.
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Reynaud
Rating: 4 out of 5
Delicious drinks, maybe lower the shipping costs.
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Response from rhumattitude.com
Thank you for your comment. In the current context of rising energy costs and therefore transport, unfortunately, that is unlikely to happen. Most of the time (and this is true for your order), we pay significantly more for transport costs than what we charge you. We wish you happy holidays. The Rhum Attitude team.
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Hansy H.
Rating: 4 out of 5
Update: I was contacted by customer service who offered me a commercial gesture. I have therefore revised my rating. I placed 2 orders with Rhum Attitude. The first, samples, which is very nice for making discoveries. The second, 2 rums that I had selected. There was a delivery problem with the second order, which was placed at the beginning of December. It is true that the MR delivery service did not help. But the customer service of RA was not up to par. Faced with a delivery that was not arriving, I asked for an alternative solution, as it was for Christmas gifts. I was never contacted by RA following my request. It's a shame. The site is very well done and there is a lot of choice.
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Response from rhumattitude.com
Thank you for your order and your feedback. There must have been a misunderstanding because we indicated with your agreement that we would retrieve the package that Mondial Relay had mistakenly sent to a point too far from your home and send it back to your home. We will contact you again to offer you a discount for the trip you made.
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Chango
Rating: 4 out of 5
Very fast, conforms to the description.
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Natalie M.
Rating: 2 out of 5
Product itself was great. However, when I contacted them to enquire about the product and shipping, all was great and swift. But when my parcel arrived in Croatia, I was unable to get further info from the tracking link and the courier customer care was in French. I emailed them to help me locate it but to this day had no response. I spent a day trying to locate which local courier had it and then finally had to make a trip to the post office to collect. So was put off by their after care service. The product itself was well packaged. Perhaps, they should consider that international buyers are unable to reach their french courier postal should things go wrong,
Response from rhumattitude.com
Thank you for your order and your comment. We are really sorry we missed your e-mail that does never happen usually. We are glad the package arrived properly in the end. Regards Rhum Attitude Team
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Céline S.
Rating: 4 out of 5
Package very well packed and protected, received on time, too bad the print on one of the glasses is not great.
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Emilie N.
Rating: 2 out of 5
Very disappointed, plastic bottle and gift box offered is just a vulgar organza bag, in short, very expensive.....
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Response from rhumattitude.com
Thank you for your feedback. We are sorry for this disappointment. Indeed, the 5 centiliter bottles that allow tasting the rums are in PET. Those of 3 centiliters (for the more expensive rums) are in glass. When you add a bottle to the cart, and in your cart, a message appears indicating 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with a button 'Learn more.'. By clicking on this, everything is explained, with photos, including the photo of the bag if you do not take presentation boxes (which are paid). We sent you an email to propose solutions, do not hesitate to reply. The Rhum Attitude team.
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Olivier
Rating: 4 out of 5
First test of the rum advent calendars not bad but so far no gems for this 2022 calendar.
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