Customer reviews of rhumattitude.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews
5 8 876 89% 4 845 8% 3 153 2% 2 55 1% 1 48 0%

Summary of reviews

The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.

Reviews 1, 2 and 5 stars

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MDXLuffy G.
Rating: 5 out of 5
following a purchase from 27/06/2025
Awesome service, product was delivered the day after. Nothing to fault. Keep it up 👍
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Pierre D.
Rating: 5 out of 5
following a purchase from 18/06/2025
Great service. Thank you
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Damien D.
Rating: 5 out of 5
following a purchase from 26/06/2025
as always on top I was just surprised by the pickup point I must have made a mistake in the order thank you for everything keep it up like this
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Pierre R.
Rating: 5 out of 5
following a purchase from 26/06/2025
Extremely fast delivery.
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SANDRINE N.
Rating: 5 out of 5
following a purchase from 22/06/2025
Simple order, fast shipping, perfect!
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Joan S.
Rating: 5 out of 5
following a purchase from 18/06/2025
Very satisfied with the order. Small issue with the UPS delivery (package placed in a different location than indicated) but the customer service was able to quickly resolve the problem.
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Dieter L.
Rating: 5 out of 5
following a purchase from 21/06/2025
goods as described, fast delivery, fair price
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Patrick S.
Rating: 5 out of 5
following a purchase from 20/06/2025
Top
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Seabstian L.
Rating: 5 out of 5
following a purchase from 20/06/2025
Impeccable delivery, very careful
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Romain V.
Rating: 5 out of 5
following a purchase from 22/06/2025
Speed and seriousness as usual, Top!
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Jean-louis V.
Rating: 5 out of 5
following a purchase from 06/06/2025
Top communication, problem solved as quickly as possible and never disappointed with the orders.
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genevieve P.
Rating: 5 out of 5
following a purchase from 15/06/2025
Very satisfied
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Jean C.
Rating: 5 out of 5
following a purchase from 11/05/2025
Despite a delivery hassle, the customer service was top-notch and frequently contacted me for follow-up. Thank you!
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françois A.
Rating: 2 out of 5
following a purchase from 06/06/2025
very long shipping delays, supposedly due to a move. I suppose this was planned so the announced delays should have taken that into account. Then no follow-up received from UPS. My package almost left before I was informed of its presence at the relay. a first failed experience.
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Response from rhumattitude.com
The move was indeed announced for orders placed between June 2 and June 5. Orders from Friday, June 6 (including yours) should have shipped by Monday. However, we encountered difficulties greater than anticipated, so some orders were delayed and we are truly sorry for that. You were also entitled to a voucher, you just needed to indicate the proper receipt of your package. We have just sent it to you. Finally, regarding UPS, we have changed carriers and adjustments are still ongoing to ensure that customers are better alerted. All of this is well below our usual services, which are returning to normal.
The Rhum Attitude team
G
Gautier R.
Rating: 5 out of 5
following a purchase from 05/06/2025
Several orders, never any issues, even during the stock relocation. Impeccable customer service.
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Mathilde C.
Rating: 1 out of 5
following a purchase from 07/06/2025
The order took a very long time to be shipped due to their warehouse relocation. They said to send an email to receive a small commercial gesture, but I never received anything...
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Response from rhumattitude.com
Hello,
Thank you for your patience. We completely understand your comment and we are sorry for these exceptional delays. In our email regarding the commercial gesture, we had specified that you needed to send us an email indicating the proper receipt of the package to trigger the commercial gesture. We have just sent it to you by email and the gift card is valid indefinitely on our site.
The Rhum Attitude team
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Florian S.
Rating: 5 out of 5
following a purchase from 14/06/2025
Very good.
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cyrille C.
Rating: 5 out of 5
following a purchase from 14/06/2025
Great concept! Responsive customer service! Perfect
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Gerald C.
Rating: 5 out of 5
following a purchase from 09/06/2025
Everything is in accordance
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Jeffrey N.
Rating: 5 out of 5
following a purchase from 05/06/2025
thank you so much for the shochu! such nice bottles, great customer service. i will be ordering again!
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Mark S.
Rating: 5 out of 5
following a purchase from 04/06/2025
Great service highly recommend
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Alex A.
Rating: 5 out of 5
following a purchase from 14/06/2025
Conforming products (and tasty ;-)) delivered quickly!
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Florent R.
Rating: 5 out of 5
following a purchase from 09/06/2025
Reactive and super pros
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Elio Alejandro V.
Rating: 5 out of 5
following a purchase from 06/06/2025
Easy way to get exclusive rums!
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David P.
Rating: 5 out of 5
following a purchase from 07/06/2025
Very responsive customer service. Never disappointed with the products and always full of discoveries.
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Aurélie G.
Rating: 1 out of 5
following a purchase from 09/06/2025
The delivery took an enormous amount of time to arrive, so 2 weeks after shipping. Gift for Father's Day arrived with a week delay! Moreover, packaging with a message was planned and nothing at all!
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Response from rhumattitude.com
Hello,
Yes, you are absolutely right. This degraded service is linked to the relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. As compensation, we have sent you a gift card valid indefinitely on our site.
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Sandra O.
Rating: 5 out of 5
following a purchase from 07/06/2025
Excellent rum
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Evelyne C.
Rating: 5 out of 5
following a purchase from 10/06/2025
Very appreciated by my son-in-law
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Paul-Etienne M.
Rating: 5 out of 5
following a purchase from 07/06/2025
Quality customer service. Good experience for this first order. I recommend!
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Laurens L.
Rating: 5 out of 5
following a purchase from 05/06/2025
top!
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Magali G.
Rating: 5 out of 5
following a purchase from 05/06/2025
Bottle of rum given to my husband who appreciates it immensely. Having the fear of not receiving the package on time, the customer service was very responsive. It's perfect as usual.
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loane R.
Rating: 1 out of 5
following a purchase from 04/06/2025
Bad experience I will no longer recommend this site
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Response from rhumattitude.com
Hello,
The degraded service for certain orders is linked to the recent relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. Everything has gradually returned to normal.
The Rhum Attitude team
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Philippe L.
Rating: 5 out of 5
following a purchase from 05/06/2025
Package conforms to the order, thank you.
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Samuel L.
Rating: 5 out of 5
following a purchase from 08/06/2025
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Micheline T.
Rating: 5 out of 5
following a purchase from 30/05/2025
Top-notch after-sales service
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Josette C.
Rating: 5 out of 5
following a purchase from 28/05/2025
On the recommendation of a friend who enjoyed it, I ordered and... an explosion of flavors! I will renew my purchase.
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Gwenaelle G.
Rating: 5 out of 5
following a purchase from 31/05/2025
Fast delivery, too bad there are stock shortages in the products.
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Frederic M.
Rating: 5 out of 5
following a purchase from 02/06/2025
Good team and very good products.
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Philippe R.
Rating: 5 out of 5
following a purchase from 01/06/2025
Perfect service
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Jean-Luc H.
Rating: 5 out of 5
following a purchase from 19/05/2025
Always satisfied with your products and the speed of shipping. THANK YOU!
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