Customer reviews of rhumattitude.com

Thank you for your comment.
We understand your frustration but here are 2 points to nuance your remarks:
1) Despite our reminders, it took you nearly 2 weeks to send us the required sworn statement to contest a delivery. However, if we take too long to compile the file, the carriers do not reimburse.
2) Despite this, we still fought to obtain a favorable outcome and we fully reimbursed you.

Hello,
Indeed it is a preparation error. Following this error, you called us and in agreement with you, we gave you a discount.

Hello. I understand your disappointment. You ordered samples and not miniatures. They are meant for tasting and not for collecting. Everything is clearly explained when you take a sample and go to your cart.
"One or more samples are in your cart.
These are not miniatures: their only purpose is to let you taste the nectars they contain.
Learn more Hide this message"
When you click on "Learn more" you have the photos and the details.
Moreover, why not contact us when it's like that? We can do an exchange with real miniatures that we have as well: https://www.rhumattitude.com/cave/hennessy-vs-en-mignonnette-de-5-cl/

Hello,
Following this error we had indeed found together an appropriate response to the problem.

Hello,
Yes, it was a bug but when you reported it, we immediately sent you the package. Did you receive it well?
Bugs happen on all sites, even the best ones. We are constantly working to improve our site.
Thank you for your understanding.
The Rhum Attitude team

Thank you again for your order.
Regarding the samples, they are not miniatures.
Everything is explained when you add one to your cart.
There is also a recap button in your cart.
Click on "learn more" and everything is explained: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/
The purpose of these samples is only to taste because the corresponding miniatures simply do not exist.
We sent you a commercial proposal by email on August 3rd to address this legitimate disappointment if you hadn't seen all of this. Don't hesitate to reply to us.
The Rhum Attitude team

It is possible that the option you chose was mistakenly modified during a change in pricing tier, for example.
Following your completely legitimate feedback, we sent you an email to make a commercial proposal to which you responded positively.
The Rhum Attitude team

Hello,
thank you for your order and your feedback.
We cannot find any trace of your message, how did you send it? It may be a handling error on our part. We make sure to respond to every message.
It is possible that you initially chose a sample and that the offered product reset (this can happen when changing price tiers after modifying the cart, for example). We have planned to remedy this with a specific alert.
In any case, I suggest either visiting our shop in Brussels to take a sample of one of our barrels, or using your voucher of 3 to 10 euros so that you can take a corresponding one during your next order.

The move was indeed announced for orders placed between June 2 and June 5. Orders from Friday, June 6 (including yours) should have shipped by Monday. However, we encountered difficulties greater than anticipated, so some orders were delayed and we are truly sorry for that. You were also entitled to a voucher, you just needed to indicate the proper receipt of your package. We have just sent it to you. Finally, regarding UPS, we have changed carriers and adjustments are still ongoing to ensure that customers are better alerted. All of this is well below our usual services, which are returning to normal.
The Rhum Attitude team

Hello,
Thank you for your patience. We completely understand your comment and we are sorry for these exceptional delays. In our email regarding the commercial gesture, we had specified that you needed to send us an email indicating the proper receipt of the package to trigger the commercial gesture. We have just sent it to you by email and the gift card is valid indefinitely on our site.
The Rhum Attitude team

Hello,
Yes, you are absolutely right. This degraded service is linked to the relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. As compensation, we have sent you a gift card valid indefinitely on our site.

Hello,
The degraded service for certain orders is linked to the recent relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. Everything has gradually returned to normal.
The Rhum Attitude team

Hello,
The flattening of the case is precisely intended to avoid damaging it. These Bally cases are particularly difficult to handle, by the way. Despite all our precautions, the cases sometimes arrive damaged.
Why didn't you send a message to customer service upon receiving your order? Maybe you did and we didn't see your message or your call.
I offer you either a refund of 5 euros on your credit card or a gift card of 10 euros valid indefinitely on our site.
Would that be acceptable to you?
Olivier from the Rhum Attitude team

Thank you for your order and your opinion. As we indicated, the Chronopost procedure requires filing a complaint online to be reimbursed (due to numerous abuses in the past). It is quite quick and necessary otherwise we are not reimbursed. This condition for reimbursement is indicated in the terms and conditions on our site. Chronopost practices this with all websites, so you would have had the same difficulty elsewhere. Once we have the receipt of this complaint, we will immediately refund you or send you a new package. It is not too late. Thank you for your understanding. The Rhum Attitude team

Thank you for your order. You contacted us on Friday, January 31, to report the issue, as the package has been marked 'delivered' since January 23. We immediately filed a complaint with the carrier. It takes a little time for them to respond and locate the package if necessary. We will get back to you as soon as we have their response. The Rhum Attitude team

Thank you for your order and for your comment. It is difficult to miss the explanations. Each time you add a sample to your cart it says "You have added one or more sample(s) to your shopping cart: find out more about this offer." with an invitation to click on "Find out more about this offer." And once in the cart it says "You have at least one sample in your shopping cart, feel free to learn more about this offer." with the same button "Read more." Everything is explained. But we can be in a hurry or not see it, it's understandable. We offer almost all rums in sample form. They are in fact made of P.E.T. (no breakage, keeps the rum very well, just like the glass) and do not have the same label as the original bottles. Very few rums are available in the form of "mignonnettes" which you can also find here: https://www.rhumattitude.com/en/cave/?_capacity_filter=5-cl Many rum lovers find with us the means to taste almost any rum. You could absolutely withdraw and return the package. We have sent you an email to offer you solutions.

Thank you for your order and your feedback. This is the Rum Nation Panama 10 years. We are among the cheapest online as it is on sale for 49.90 instead of 54.50. It is always possible to come across a wine merchant who is clearing stock or has an old stock with an old price (inflation...). As mentioned on the phone, next time do not hesitate to take a photo of the bottle and the price and send it to us so we can possibly offer a commercial discount. The Rhum Attitude team.

Thank you for your order and your feedback. Since we do not have the same purchasing conditions, it is impossible for us to align with the prices practiced in large distribution. However, we offer them to give the possibility to send a gift to someone or to buy a flavor that is not found near home. The Rhum Attitude team

Thank you for your order and your feedback. We did not see your email and we are sorry. We will quickly contact you and find a solution for you. The Rhum Attitude team

I took the set of 2 bottles of rum juice of gold, one signed. Except that the signature is erased so really disappointed, it was a gift for my son and it’s a fail.

Perfect as always.

Thank you for your order and your feedback. Regarding the labels without information, it was indicated on our site: 'The tasting is done blind as the name of the rum is not indicated on the bottles. A QR Code present on the label allows access to all the details of the tasted cuvée and the history of its distillery. The QR Code also allows access to a tasting video accompanied by a member of the distillery.' We apologize for the repositioning of the bottles in the calendar. We will see how to avoid this in the future. Following your feedback, we called you and offered a return. The Rhum Attitude team

Thank you for your order and your comment. Following your feedback, we contacted you to offer a commercial solution, even if it does not replace the lost time for which we are sorry. The Rhum Attitude team.

Thank you for your order and your comment. Yes there was obviously a wrapping problem for your first order. We already gave feedback to the team. We are sorry for this incident for which we have been in contact with you for several days.

Thank you for your order and your feedback. 1) Regarding the Kraken sample not received, please do not hesitate to inform us when you receive an incomplete package. Preparation errors happen, even if they are rare. Have you checked the packaging? Sometimes the sample shifts in the package and is not immediately visible. We will write to you separately to resolve this issue. 2) Your order was indeed sent via Colissimo (French post), simply as we indicate on the site at the time of ordering and choosing the carrier; they hand over the package to a local operator once in the destination country.

Thank you for your order and your feedback. We are sorry for this incident. We will contact you to understand what may have happened.

Thank you for your order and your feedback. We have been in contact with you for several days. It is a preparation error and we are sorry once again. Despite all our precautions, this happens from time to time. You returned the 2 bottles that were not right, and as agreed, we are sending you the 2 that you ordered. The Rhum Attitude team

Thank you for your order and your comment. We have several protection techniques depending on the contents of the package. Overall we have extremely few breakages. Regardless of the level of protection, this can happen if a package is mistreated by the carrier. These are things that happen and we are very sorry about it. Only the sample offered was broken but leaked onto the label of your bottle, the content of which is however intact. We offered you either a return at our expense, which you refused, or a discount of around 10% of your order, which you accepted.

43: Thank you for your order and your comment. Regarding the sample, everything is explained on the site: when you add a sample to your cart, the message appears

Thank you for your order and your comment. We do our best to protect the corks with an additional wax closure. Unfortunately some waxes are very friable and sometimes damaged during transport. Following your complaint, we gave you the discount that seemed to suit you. Obviously you are still not satisfied and we regret it. We could have found another solution. The Rhum Attitude team

Thank you for your order. There are presentation boxes that you can add to your cart. We do not include them systematically because many people buy these samples to taste themselves and not to give, so it would increase the cost of each sample if it were offered since presentation boxes are expensive to manufacture. When you take a sample in your cart, there is a message 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' that appears, and in your cart too. When you click on 'learn more', everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ You will see a little further down in the explanation page that you can buy a box https://www.rhumattitude.com/cave/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ That said, we understand that one might miss this information. We have sent you a commercial proposal, feel free to respond to our email.

Thank you for your order and your feedback. Here are the facts: you ordered on September 5 and the package left on the morning of the 6th. Our carrier Chronopost broke the package despite all the protections put in place by our logistics, which unfortunately happens sometimes. You demanded a solution that was not acceptable: sending a new package to you and another to the Netherlands, at no extra cost. We go out of our way for our customers, including with extra costs, but within reasonable limits, which you did not want to hear. We obviously refunded you once the package was declared broken, as we do every time this case arises. The Rhum Attitude team

Thank you for your order and your feedback. We explained the compensation procedure in case of delivery dispute against signature, which is underway. Our general terms and conditions only reflect this procedure. In the case of Chronopost, it is a bit heavier than with other carriers since a complaint must indeed be filed, which you have not done so far. If you had filed this complaint, we would have already refunded you, even if on our side, compensation can take months. Since you preferred to wait to see if this complaint was necessary, we need to wait for confirmation from Chronopost, which is conducting an investigation on its side, particularly with the delivery person. In 100% of cases, the process ends with a refund to the customer as soon as they provide the necessary documents, rest assured. It is a bit cumbersome and takes time, but it is essential; otherwise, we would end up with losses on orders refunded to the customer but not compensated due to missing documents. We will call you back to check on your order. The Rhum Attitude team.

Thank you for your order and your feedback. Unless I'm mistaken, you never reported this issue to our customer service. There are many ways to contact us indicated on the site and in our emails: email, phone, live chat on the site... It is more effective to contact us this way rather than through a negative public review (review requested 15 days after the package was shipped). We tried to call you this morning (message left on your voicemail, feel free to call). Furthermore, we have already initiated steps with the carrier. The Rhum Attitude team.

Hello, We discussed your package, it has been at a pickup point for a long time, a bit further away than expected, due to the carrier's negligence. That is why we made a commercial gesture. You planned to pick it up before September 3, the date it will be returned to us. As we discussed on the phone, do not hesitate to get back to us once you have picked up the package, or to report any further difficulties. The Rhum Attitude team

Thank you for your order and your feedback. We apologize for this unintentional preparation error (the bottle you received is 50% more expensive). In such cases, do not hesitate to contact us, we can either proceed with the exchange or offer a commercial discount. The Rhum Attitude team

Hello, Thank you for your order and your feedback. We apologize for this incident. It happens sometimes despite our organization made to handle thousands of different references, and all the attention of our logistics team. When you reported this error to us, we made the exchange immediately. The Rhum Attitude team

Thank you for your order and your feedback. In 9 years of existence, it has never happened that we did not respond to a customer, it had to be the first time. We usually respond within 24 hours and generally within the hour. I am really sorry for this incident. I have made our team aware so that this does not happen again. I left you a voicemail and I am sending you an email with a proposal to resolve this leak issue, feel free to call back or respond to the email. Olivier, founder of Rhum Attitude