Customer reviews of rhumattitude.com

Thank you! If the * could track it would be even better ;) don't hesitate to change the number of stars if you are satisfied as you seem to be. See you soon on our site! The Rhum Attitude team

Thank you for your order. We are sorry for this bad experience. As we indicate (notably in the shipping confirmation email) do not hesitate to contact us when things go wrong with the carrier. We then intervene directly with them. If it is too late (after delivery for example) then we can also compensate you for the delay or complications. We actually sent you an email in this sense, following your comment. Do not hesitate to respond. Difficulties can arise with any carrier. We work with all (Chronopost, Colissimo, Mondial Relay, etc.) and problems can occasionally occur with each of them. It often depends on the local team in place. Moreover, GLS is often very reliable. For example, it was with Chronopost the most reliable carrier during the confinement period, according to our experience. For a possible next order, send a little email immediately after to request to be delivered by Colissimo and we will adjust. The Rhum Attitude team

Thank you for your subscription. We are sorry for your disappointment. The fact that the bottles are made of PET is clearly indicated on the subscription page. The box is also presented in a photo there. Furthermore, to keep within the 29.90 euros including delivery to a pickup point, we had to make choices and prioritized the quality of the rums over excessive packaging. If you wish, we can refund the last 2 boxes and cancel the subscription. We also sent you an email with another proposal, feel free to respond. The Rhum Attitude team

Thank you for your comment. Following your review, I called you to learn more. It's the packaging of the box of the month that you don't like. We take your feedback into account, even though most of our customers do not share your opinion. For your information, we have a more 'luxurious' box with glass bottles and a box with a magnetic closure, but it is more expensive: https://www.rhumattitude.com/cave/la-rhum-box-le-maitre-de-chai/ During our conversation, I offered to cancel the subscription and refund the remaining boxes, an offer you declined, and I thank you for that. I will make the agreed commercial gesture. Olivier from the Rhum Attitude team

Hello, The package was eventually returned to us (without reason from the carrier) and, at your request, we have refunded you. Following this incident and a few others during the confinement period, we tested another carrier that turned out to be more reliable and that we now use for Belgium. Best regards, The Rhum Attitude team

Thank you for your order. We sent you a link with the Colissimo tracking on December 16. According to the tracking, your box was delivered on December 18! Why haven't you reached out to us since then? We have a responsive customer service, just look at the other reviews to be convinced. Don't hesitate to contact us so we can offer you solutions by calling 01 75 51 46 19. We also wrote you an email. The Rhum Attitude team

Thank you for your review. It is through Trustpilot, our partner for collecting certified reviews, that we write to our customers to ask them to leave a review. A first email is sent 15 days after the order is shipped, then a second AND LAST email 1 week later, only if no review has been left. This is the first time a customer has complained about this. One reminder email does not seem

Hello, Thank you for your order and your comment. Our service is fast (thank you) but not rushed. Despite all our precautions (we fold some boxes, others not depending on our experience because we risk tearing them by doing so), packages are often mishandled by carriers and the boxes' cases are sometimes damaged. There is a very available customer service by email and phone ([email protected] or 01 75 51 46 19) just contact us so we can quickly send a 'flat' box. The Rhum Attitude team

Thank you for your feedback. We are sorry for this disappointment. However, it is clearly stated. Every time we add a sample to the cart, it appears: 'You have added one or more sample(s) to your cart: feel free to learn more about this offer. Learn more.' Click on 'learn more' and you will find the description on the next page: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ Everything is explained, there are even photos. The goal of this offer is to taste and not to collect. For collectors who want the miniature bottle, there are 'miniatures' which are a different and much more limited offer: https://www.rhumattitude.com/cave/?pa_contenance=5-cl You can of course return the bottles to us and we will fully refund you, or contact our customer service if you prefer a discount (we sent you an email in parallel). The Rhum Attitude team

Thank you for your comment. As I explained to you, it was a computer error that mistakenly displayed the mention

on your gift voucher. In the offer subscribed by the person who gave it to you, no free shipping was indicated. You received exactly what was purchased, no more, no less. It is a one-time problem whose origin we have not identified and for which we are sorry, as I told you. I sent you a gift card as a commercial gesture. Have a good evening.

Thank you for your subscription to the monthly box, and for your comment. We address all your points, which is the least we can do following a disappointment: - Regarding the labels, if they are sometimes a bit crooked, it's because they are hand-labeled and not done with an industrial machine. For clarification: the box, the booklet, and the bottles are made in France. - These are PET bottles to avoid breakage. This is indicated all over the site, but it's possible to overlook the information. PET, just like glass, preserves spirits perfectly. We will further reinforce this information. We left you a voicemail to inform you of all this, and also that we could, of course, terminate the subscription immediately and refund the months already paid. You just need to contact us. Finally, if you want a box with glass bottles, please know that we offer one, ideal for a gift but not in the form of a subscription. It is the box 'Le Maître de Chai' https://www.rhumattitude.com/cave/la-rhum-box-le-maitre-de-chai/ We remain at your disposal. The Rhum Attitude Team

Thank you for your order and your comment. I am sorry for this disappointment. As explained on the phone just now (thank you for your warm welcome), it is written everywhere on the site, especially as soon as you add a sample to your cart. Using PET does not alter the taste even over time. This allows us to deliver without breakage and to have a competitive offer. It is a choice we made from the beginning and we do not regret it. The Rhum Attitude team

Thank you for your order and your comment. We check the condition of each bottle before shipping. However, we are committed to the quality of the product upon arrival, and that is what matters. So if there is a problem, do not hesitate to contact us as soon as you receive the package so that we can find a solution! For example, we can replace the bottle or compensate you for the damage suffered. Following your comment, we called you and did what we agreed upon over the phone. See you soon on our website. The Rhum Attitude team.

First of all, thank you for your subscription to the box of the month. When subscribing, the quantity is the very first characteristic indicated, precisely to avoid this kind of disappointment: https://www.rhumattitude.com/cave/box-du-mois/ It is about discovering various rums. If you want quantity, we have a cellar with 1300 bottle references: https://www.rhumattitude.com/cave/ A part of the cost of the box corresponds to packaging, the booklet, the bottles, logistics, etc. This explains why the price per liter is higher. Furthermore, you have taken a subscription for several months. As we offered you by email, we can easily refund the remaining months and cancel the subscription. We remain at your disposal. The Rhum Attitude team.

Hello, Thank you for your feedback. I am sorry for this disappointment. The capacity of each bottle is indeed clearly indicated on the offer presentation page, and we have also included a photo of the samples in front of a glass so that one can realize the size. The spirit of this offer is indeed not quantity, and for that, the bottles are obviously much more appropriate as there are no logistics costs for repackaging, packaging, booklet, etc. For 90 euros you get 3 boxes (including shipping costs) so you can discover 12 rums (and even 3 bottles of these rums would cost more than 90 euros) The goal of this offer is to discover many rums, and for that, 5 centiliters are more than enough (we do a tasting with 1 to 2 centiliters in the glass). I can completely cancel and refund you the last 2 boxes of your 3-month subscription if you want, just contact us at [email protected] Olivier from Rhum Attitude

35: Hello, I am sorry for this error on the part of the carrier. For our part, we did ship the package in the name and to the address requested. Following your feedback, I contacted you and refunded half of the shipping costs as compensation. Best regards, Olivier from Rhum Attitude

Good evening, I am sorry for these malfunctions. I see in our tracking that the package left on time (the next morning for an order placed at 6:00 PM) and that it has now been delivered. The carrier apparently made mistakes. I understand your dissatisfaction. We are responsible for the service from A to Z, which is why you should not hesitate to call us in case of a problem with a carrier so that we can intervene, and that is also why I will contact you to compensate you. Best regards, Olivier from Rhum Attitude

Thank you for your comment. This is the first time this misunderstanding has occurred, and we are sorry about that. It is clearly specified everywhere on the site, especially at the time of subscription: "A 5th gift bottle will be added to the box at least twice a year (in June and December). We will choose this 5th bottle based on your preferences." You subscribed in August, and there is no 5th rum in August. Apart from this 5th rum in June and December, the 4 rums that make up the box are the same for all subscribers, and we also provide the composition of the box every month, so it couldn't have been a surprise. If you wish to cancel your subscription and get a refund for the remaining months, please feel free to contact us at [email protected]; we do not push for consumption. Best regards, The Rhum Attitude Team

Hello, Thank you for your very helpful comment. Regarding the delivery delay, I suggest you send me an email ([email protected]) with your order number. I will refund you the price difference with Colissimo. As for the gift wrapping (which we remind you is a free option, which is far from being the case on other sites), many people like it (orange tissue paper) but not everyone, so we are looking for other solutions. Please feel free to give us more information about what you did not like regarding this gift wrapping. I remain at your disposal. Best regards, Olivier, from the Rhum Attitude team.

Hello, Thank you for your comment. We are very sorry for this disappointment. Regarding the crushed package, unfortunately, these things happen with any carrier. We rely on logistics professionals who do their best to protect the inside of our packages to prevent bottles or samples from being damaged. In case of breakage or damage (which does not seem to be the case here, and in that case, you should obviously report it to us), we replace the damaged products. Regarding the gift package, we sent you an email (from the address [email protected]) with a few additional questions that would help us better understand what went wrong: process or information. If you did receive an ivory-colored pouch containing the samples but were expecting gift wrapping, we need to improve our communication: indeed, when it comes to samples, the 'gift wrapping' takes the form of an ivory-colored fabric pouch. This is explained with photos in several places during the purchasing process, but perhaps not sufficiently. If, on the other hand, you did not receive the pouch, it is a logistics error, and in that case, other actions need to be taken. Please feel free to respond to help us improve, which is a constant concern for us. We remain at your disposal. Best regards, Olivier from the Rhum Attitude team.

Hello, Thank you for your comment. We have been working with Mondial Relay since the beginning. They are inexpensive and most of the time, efficient. However, in the case of your order, they made a mistake and we sincerely apologize for that. No carrier is 100% reliable and we closely monitor the reliability percentage for each one we use. For example, we eliminated one of our carriers in the past because there were too many errors. We hope that despite this incident, we will see you again on our site and we remain at your disposal. Best regards, The Rhum Attitude Team

Thank you for leaving a review. We are sorry for your disappointment. I looked at your order: the box you received has the advantage of being 100% recyclable but the disadvantage of being less presentable than the current boxes. We chose to stop making this type of box precisely to avoid these understandable disappointments. The 3 current boxes of the subscription perfectly match the photo: magnetic closure, padding designed for optimal support without too much material (ecology requires...), and, just like the one you received, screen-printed glass bottles, tasting booklet with explanations on each of the rums, and sleeve. We remain at your disposal at [email protected] or at 01 75 51 46 19 Best regards, Olivier from the Rhum Attitude team