Customer reviews of rhumattitude.com

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9,7 /10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews

Summary of reviews

The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.

Reviews 1, 3, 4 and 5 stars

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D
Déborah
Rating: 5 out of 5
34: Very fast delivery, very well packaged, very well presented. Customer service is impeccable. The booklet was missing upon receipt, but a quick email was enough to receive it shortly after by mail.
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Response from rhumattitude.com
Thank you for your comment. An unusual preparation error indeed, which we rectified immediately.
C
Client
Rating: 4 out of 5
36: Serious, fast, wide choice... well done!
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Serge V.
Rating: 5 out of 5
38: Excellent service, very reliable and fast.
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jean-louis
Rating: 4 out of 5
40: Order on this site with available product. Delivery on time and well protected. One small thing missing is to inform the customer by email about the shipment of the order. It is necessary to ensure proper acknowledgment of the order as well as its follow-up by informing the customer at each stage.
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Response from rhumattitude.com
Thank you for your comment. We of course inform the customer of the shipment by providing the package references to track it on the carrier's website. I just resent you the email. Maybe it was in your spam? I remain at your disposal for any further clarification. Olivier from the Rhum Attitude team.
C
Client
Rating: 5 out of 5
42: Super professionals!
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Hate G.
Rating: 5 out of 5
44: Everything is perfect at Rhum Attitude.
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Marie
Rating: 4 out of 5
46: Compliant and interesting products, short delivery time.
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Alain
Rating: 5 out of 5
48: I appreciate the care taken in packaging and the speed. The wide choice is a major argument. The classification and the commented characteristics are other points.
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C
Client
Rating: 5 out of 5
Very nice box, the presentation is classy. The tubes are glass, pleasantly surprised. Package received on time. Nothing to say. Good gift idea for rum lovers.
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C
Client
Rating: 5 out of 5
Fast delivery, careful packaging. What more can I say? It's perfect.
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H
Hakim
Rating: 5 out of 5
Very interesting prices on a large number of products. Very fast delivery and the bottles are well packaged. I recommend.
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J
J.-J. W.
Rating: 5 out of 5
Nothing to complain about. Delivery time respected. Package in good condition. A small gift included (a glass) and the shipment corresponds to the order.
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Nanie 2.
Rating: 4 out of 5
Perfect first order! Good communication, nice packaging, fast delivery. A small improvement possible: include a small description of each rum (origin, tasting...). See you soon for the next order.
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Response from rhumattitude.com
Thank you for this comment. We take your opinion into account for future improvements.
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Christophe G.
Rating: 4 out of 5
Everything is perfect. No bad surprises to report. Only issue with the Mondial Relay point.
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Response from rhumattitude.com
Thank you for your comment. We are sorry for this Mondial Relay issue. No carrier is 100% reliable, but we closely monitor the performance of each one and we take action with them to constantly improve the delivery service.
P
perichon
Rating: 5 out of 5
Second order, delivered on time, and good quality product.
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Steph E.
Rating: 4 out of 5
Fast and reasonable in terms of price.
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C
Client
Rating: 4 out of 5
Speed, efficiency, and perfectly packaged package. Moreover, good value for money... Cheaper than on other sites. I will order again without hesitation.
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Damien
Rating: 5 out of 5
Very good advice, fast delivery, correct prices.
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C
Client
Rating: 5 out of 5
Speed of dispatch, quickly informed that my relay point was closed. Choice of a new relay by very quick email exchange, solid packaging, and thank you for the small gift. I don't know why, but when it's a gift, I don't ask too many questions.
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Response from rhumattitude.com
We put small gifts in most packages, and sometimes even big ones. That's just how we are :)
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Client D.
Rating: 3 out of 5
Too bad!! The content is excellent but the packaging is of very disappointing quality. The package or rather the envelope arrived and we already knew what it contained. Indeed, it smelled of rum all over!.... I opened the envelope and there was the disappointment. Small plastic bottles with labels stuck crookedly. Upon opening, even more disappointed because I struggled to open one of the bottles. The screw cap turned endlessly. I didn't want to drink it all at once and the new surprise, impossible to screw back 2 out of 3 bottles... Luckily the rum itself lived up to its promises. It's a good idea but the packaging is very disappointing for the price asked. It feels cheap for exceptional rums especially at 15€ for 5cl....
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Response from rhumattitude.com
Thank you for your comment. We take note of this incident (I am referring to the impossibility of resealing certain bottles). This is the first time we have received this feedback and we will monitor this point. Regarding the labels, they are applied by hand which explains why they are sometimes crooked. As for the choice of PET (recyclable plastic suitable for spirits), it is intentional because it is the only way to ensure zero breakage and to offer the prices we practice for samples. I remain at your disposal and hope to see you again on our site. Olivier from the Rhum Attitude team.
C
Client
Rating: 5 out of 5
Fast, efficient, and a wide choice...
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A
Alves
Rating: 5 out of 5
Very professional, meets my expectations, gift that was very well received, content of the vials quite suitable for tasting, very clear booklet and nice discoveries!
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F
Fabrice
Rating: 5 out of 5
Everything is perfect, packaging is great, speed of dispatch or tracking. I recommend.
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Laurent -.
Rating: 5 out of 5
First order, 5 vials in a box. Fast delivery, well-packaged package.
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Client
Rating: 5 out of 5
Everything perfect! Thank you!
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Client
Rating: 5 out of 5
Very good, order delivered perfectly, delighted with the products received and will order again soon.
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M. B.
Rating: 5 out of 5
Important choice, fast and especially careful shipping, which is not the case with all merchants. I recommend! Only small downside, past orders are not saved on the customer account.
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Client B.
Rating: 5 out of 5
No particular issues. My order arrived as expected and in good condition...
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Client
Rating: 5 out of 5
All very good and fast.
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Befa_one
Rating: 4 out of 5
Very satisfied with the package and the speed of delivery, a good point for the small tasting glasses as a surprise, however disappointed with the Belgian carrier, dll? Who did not want to let me open the package to check the condition of the contents before making me sign! Once signed, he slipped away, citing his schedule and his boss's instructions! So no way to refuse the package in case of damage, as mentioned in the reception instructions received from Rhum Attitude.. Finally, the package was in very good condition..
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Response from rhumattitude.com
Thank you for your very helpful comment. All carriers must allow the package to be opened to check the condition of the goods. In this case, you can refuse to sign. We will raise this point with Chronopost so they can address it with their relay in Belgium. Thank you again for this alert. The Rhum Attitude team.
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cyril
Rating: 3 out of 5
Package well received, well packaged, but it's just the taste that I didn't appreciate, that's my fault, I didn't know!! I will try the samples next time.
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Response from rhumattitude.com
Thank you for your comment. Yes, when you don't know, it's best to take samples indeed. No tasting note can replace the act of tasting.
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Client
Rating: 5 out of 5
I am very happy with the order, I find the shipping costs a bit expensive.
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Response from rhumattitude.com
Thank you for your comment. Overall, we do not make any profit on transportation costs; we are at the bare minimum.
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MARION
Rating: 5 out of 5
Despite a small issue with breakage in the package, Rhum Attitude immediately resent the broken items at no cost. A very competent and professional service. Very nice quality products.
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Client C.
Rating: 5 out of 5
Impeccable, package arrived on time and in good condition
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Client
Rating: 5 out of 5
Fast delivery - bottle very well packaged
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Monsieur M.
Rating: 4 out of 5
Great site with a large selection, package received in 48 hours plus beautiful glasses, thank you again
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Lionel B.
Rating: 5 out of 5
What a shame it was a gift and not for me...
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DANIEL R.
Rating: 5 out of 5
I highly recommend this site. Order placed Sunday evening, received Wednesday with 2 glasses as a gift ???? very kind gesture for my first order. Very interesting prices and a wide selection. I will order again without hesitation......but in moderation of course ??
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Mel
Rating: 4 out of 5
Fast delivery, products well packaged to avoid shocks during transport. Interesting prices and range of products.
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Client
Rating: 5 out of 5
Order arrived on time and in perfect condition. It was perfect.
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