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Q
Rating: 5 out of 5
Fast delivery and careful packaging. Products conform to the description.
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Customer reviews of rhumattitude.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews
Summary of reviews
The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Reviews 1, 3, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Very satisfied.
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R
Rating: 5 out of 5
Delivery time respected and in accordance with the order. I recommend!
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P
Rating: 5 out of 5
Impeccable reception, fast shipping, you can trust with your eyes closed.
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R
Rating: 5 out of 5
Delivery in two days, very well packaged and protected.
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P
Rating: 4 out of 5
Top quality shipping
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V
Rating: 5 out of 5
Top products, serious and very careful packaging as with every order, well done to the team!
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M
Rating: 5 out of 5
Excellent. Very good advice. Ultra responsive customer service easily reachable and accommodating. The customer experience is really top-notch. An e-shop that I enjoy using. I highly recommend!
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J
Rating: 5 out of 5
Perfect packaging, well protected
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N
Rating: 5 out of 5
Always satisfied with their services even if it's the carrier that makes mistakes, it's always nice to order with you, keep it up.
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D
Rating: 5 out of 5
Fast shipping! Friendly guys! Great Deals
F
Rating: 5 out of 5
Express shipping, received before the expected date, perfect. Bottle well protected.
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C
Rating: 5 out of 5
Perfect as always
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M
Rating: 5 out of 5
Nothing to complain about, everything is perfect and fast!
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A
Rating: 3 out of 5
I received a package of rum from this retailer, and the packaging was extremely poor. One bottle's cap and wax seal were completely destroyed. It's a miracle nothing shattered. This is unacceptable for an international shipment. I hope they improve their packaging practices.
Response from rhumattitude.com
Thank you for your order and your comment. When there is a problem, do not hesitate to contact us [email protected], and to send us photos for example which allow us to understand what may have happened and repair the damage. We almost never have any breakages even in distant countries and we prepare the packages with care. It is possible that the package was repackaged en route, for example. Rhum Attitude team
D
Rating: 5 out of 5
Choice, seriousness, competence, in short, everything that makes the quality of a company. Fast and careful shipping.
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L
Rating: 3 out of 5
Excellent product but too bad the shipping costs are too high
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Response from rhumattitude.com
Thank you for your comment and your opinion. We generally charge less than what the shipping costs us. Shipping costs have become very expensive with inflation, and the bottles are heavy which also explains the cost. The Rhum Attitude team
D
Rating: 3 out of 5
Very good. The label on my bottle is a bit detached
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Response from rhumattitude.com
Thank you for your order and your opinion. When there is a problem with your order, do not hesitate to contact customer service to see the solutions to be provided (compensation, commercial gesture, replacement...). This way we can resolve your issue and you can give us 5 stars :) The Rhum Attitude team
J
Rating: 4 out of 5
Delivery on time and without breakage, just the shipping costs a bit exorbitant;
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R
Rating: 5 out of 5
I was helped with specific delivery requests by the Rhum Attitude team and everything went perfectly with delivery/ collection. Excellent service from the team and an incredible selection of rum. Would like to pay a visit to the shop if I'm ever in Brussels!
A
Rating: 5 out of 5
Perfect: A wide choice. Fast shipping.
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S
Rating: 5 out of 5
Very fast and very competent collaborators, well done
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F
Rating: 4 out of 5
Good products, delivered quickly
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F
Rating: 1 out of 5
I ordered a rather expensive bottle of rum as I regularly do with you to give to a friend. It was never delivered. We provided the requested documents and now I am being asked to file a complaint against La Poste, which I will not do. I don't see why I should go through this process. You guarantee delivery against signature and tracking. It is rather against you that I should file a complaint if I had to do anything. I prefer to never order again and I am very disappointed.
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Response from rhumattitude.com
Thank you for your order and your opinion. As we indicated, the Chronopost procedure requires filing a complaint online to be reimbursed (due to numerous abuses in the past). It is quite quick and necessary otherwise we are not reimbursed. This condition for reimbursement is indicated in the terms and conditions on our site. Chronopost practices this with all websites, so you would have had the same difficulty elsewhere. Once we have the receipt of this complaint, we will immediately refund you or send you a new package. It is not too late. Thank you for your understanding. The Rhum Attitude team
C
Rating: 5 out of 5
It's a safe bet, good tasting ??
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A
Rating: 5 out of 5
Perfect!!!
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L
Rating: 5 out of 5
First order very satisfactory. The package is well packaged, the bottles well protected, just waiting to taste.
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C
Rating: 3 out of 5
I give 3 stars for the care taken in packaging the order but cannot give 5 because there was a product error which forced me to go back twice to the relay point to return the non-compliant products and retrieve the correct products. Too bad, no commercial gesture.
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Response from rhumattitude.com
Thank you for your order and your opinion. Despite all our processes and the vigilance of our teams, mistakes can happen and we thank you for your patience. We have indeed replaced the wrong bottles with the right ones and it was quite heavy for you. In these cases, we usually make a commercial gesture. We will get back in touch with you. The Rhum Attitude team
B
Rating: 5 out of 5
On-time delivery of a perfectly packaged product
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F
Rating: 5 out of 5
Several orders placed and always perfectly cared for. Thank you ??
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M
Rating: 4 out of 5
This experience has been interesting; there are 2 rums that I really enjoyed; the other 2 have less personality.
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A
Rating: 5 out of 5
Very serious site, good advice, fast delivery.
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C
Rating: 5 out of 5
Satisfied, compliant with the order, delivery time respected and well packaged.
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J
Rating: 5 out of 5
Perfect, simply
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B
Rating: 5 out of 5
The buying experience was excellent. The site is well laid out with good description, staff comments and users reviews. Easy to navigate and purchase. Quickly sent tracking information and this was accurate and items arrived quickly. The bottles were very well packed and enjoyed :)
M
Rating: 5 out of 5
I had a problem with deliveries. The after-sales service remained available and active until the end to correct it! Thank you to them
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Response from rhumattitude.com
Hello, You indicated to the delivery person to place the package in a safe place (behind a door). The recourse in case of disappearance of the package, under these conditions, is difficult. We have made a complaint and are waiting for a response but it is indeed a bit long. We regularly follow up and will keep you informed as soon as we have news. The Rhum Attitude team
O
Rating: 5 out of 5
Fast and serious. Good choice of bottles. To recommend.
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P
Rating: 5 out of 5
Super fast delivery, well protected package, I loved the choice of the large bottle and the mini 5 Cls bottle for tasting, it allows for trials at a lower price and without risk.
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V
Rating: 5 out of 5
Very good, varied
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M
Rating: 5 out of 5
Excellent products, carefully packaged
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