Customer reviews of rhumattitude.com

9,7 /10

Based on 9 977 published reviews

5 8 876 89% 4 845 8% 3 153 2% 2 55 1% 1 48 0%

Summary of reviews

The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.

Reviews 1, 3, 4 and 5 stars

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Cousin M.

Published on 25/09/2023 à 17h18

Fast shipping, quality packaging, and a free sample. Thank you. I really recommend this site and the super Longueteau punches.

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pablo T.

Published on 25/09/2023 à 17h16

Super shipping, very protected... And compliant... Ultra-efficient customer service. Perfect purchase site and perfect selection of rum, a guarantee of the quality of the people who work there...

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LGE

Published on 25/09/2023 à 17h12

Perfect, fair prices, if there are any issues, they are taken seriously and professionally, I recommend.

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Philippe S.

Published on 25/09/2023 à 08h52

Perfect transaction and fast delivery

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D.R. 4.

Published on 23/09/2023 à 17h55

Very good experience. Delivery on time. I was a bit worried about breakage during transport but not at all. The bottles were well protected. Impeccable. I recommend!

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Philippe L.

Published on 22/09/2023 à 17h18

Delivery times too long, more than a week because the warehouse took 4 days to ship an item in stock.

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Response from rhumattitude.com Published on 01/01/1970

Thank you for your order and your feedback. As we indicated, this is not a shipping delay: we shipped your package the morning after your order placed at 6:50 PM. It is the tracking of the package that was not updated on the carrier's side. Delays or incorrect tracking happen with all carriers, even the best. Our role is to choose reliable carriers and to eliminate those with too frequent incidents. We have actually eliminated a few in the past, but those we use are generally reliable. We left a voicemail to offer you a commercial gesture for the delay. Please feel free to call us back. Best regards, The Rhum Attitude team.

SABRINA R.

Published on 22/09/2023 à 08h44

PERFECT, HIGHLY RECOMMENDED

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Clientdidailler F.

Published on 21/09/2023 à 17h46

Delivery on time and as promised.

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vincent

Published on 21/09/2023 à 17h23

Order placed on Wednesday at 11 AM, received on Thursday at 11 AM, nothing to complain about, always top-notch and impeccable packaging, maybe a small downside regarding the visibility of promotions on the site.

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Stephan H.

Published on 21/09/2023 à 15h05

Perfect, perfect, perffect, perfect,perfect, perfect, perfect, perfect, perfect, perfect

Jacqueline D.

Published on 21/09/2023 à 06h23

Everything is perfect, well done!

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Eudes

Published on 21/09/2023 à 05h43

Fast delivery and carefully packaged parcel.

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sebastien S.

Published on 20/09/2023 à 20h21

Very serious site, fast delivery and good choice of offerings.

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Nicolas

Published on 20/09/2023 à 17h26

A shame: order placed with Chronopost delivery requested (against signature...) to receive it in time for a big event. Chronopost indicates that the package was delivered while I received nothing. Rhum-attitude relies on its general conditions which shift the conflict with the delivery person to the customer: I have already had to provide a certificate, identity papers... and now I am being asked to file a complaint. In the meantime, I have neither my package nor my €140. Be careful, this company is really not serious.

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Response from rhumattitude.com Published on 01/01/1970

Thank you for your order and your feedback. We explained the compensation procedure in case of delivery dispute against signature, which is underway. Our general terms and conditions only reflect this procedure. In the case of Chronopost, it is a bit heavier than with other carriers since a complaint must indeed be filed, which you have not done so far. If you had filed this complaint, we would have already refunded you, even if on our side, compensation can take months. Since you preferred to wait to see if this complaint was necessary, we need to wait for confirmation from Chronopost, which is conducting an investigation on its side, particularly with the delivery person. In 100% of cases, the process ends with a refund to the customer as soon as they provide the necessary documents, rest assured. It is a bit cumbersome and takes time, but it is essential; otherwise, we would end up with losses on orders refunded to the customer but not compensated due to missing documents. We will call you back to check on your order. The Rhum Attitude team.

Jean M.

Published on 20/09/2023 à 13h54

Order not received.

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Response from rhumattitude.com Published on 01/01/1970

Thank you for your order and your feedback. Unless I'm mistaken, you never reported this issue to our customer service. There are many ways to contact us indicated on the site and in our emails: email, phone, live chat on the site... It is more effective to contact us this way rather than through a negative public review (review requested 15 days after the package was shipped). We tried to call you this morning (message left on your voicemail, feel free to call). Furthermore, we have already initiated steps with the carrier. The Rhum Attitude team.

Thierry B.

Published on 20/09/2023 à 04h52

Clear, fast, professional.

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Valérie D.

Published on 19/09/2023 à 21h42

Package arrived on time even though I had a very tight schedule. Good responsiveness to email messages sent. However, the rum I ordered was supposed to be delivered in a case (as described on the site), but I did not receive the case, which disappointed me because it was a bottle to give as a gift and the case would have been nice.

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Christian B.

Published on 19/09/2023 à 17h25

Order fulfilled in every way. Product exactly matching my purchase. Shipment in a well-protected package. Quite fast delivery. Total price not exaggerated.

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Monique G.

Published on 19/09/2023 à 12h47

Very good products, highly appreciated by our guests.

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Pierrick B.

Published on 19/09/2023 à 08h18

As always, an exceptional product delivered without issues!

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fifi F.

Published on 19/09/2023 à 05h45

Delivery on time and as promised.

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Pierre O.

Published on 18/09/2023 à 19h46

Very wide selection of quality items. Fast shipping in secure packaging.

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Pierre D.

Published on 18/09/2023 à 19h39

A beautiful company with a magnificent shop that I unfortunately have not yet had the chance to visit. Very nice references with accurate tasting notes, deliveries on time as indicated. The little extra with the small gift offered proportional to the order is very unifying. Nothing to say except bravo ??

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Anthony M.

Published on 18/09/2023 à 18h13

First order on Rhum Attitude. Wide selection of rums. Very fast and rigorous delivery. Nothing to say, perfect.

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Yves D.

Published on 18/09/2023 à 08h28

Quality, choice, speed.

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Séverine B.

Published on 17/09/2023 à 18h29

Very good rum, very well packaged and delivery time respected.

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Yann

Published on 17/09/2023 à 12h50

Serious site, no complaints.

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Saa B.

Published on 15/09/2023 à 09h57

The owners were super helpful with my online order as I faced some difficulties beforehand. Both their responses and the delivery were super fast! Would recommend to everyone.

Thierry

Published on 13/09/2023 à 16h16

Personally, I really like this site that offers a tasting note on many products for sale. Prices are very reasonable, maybe free delivery from €100 would be really nice. In any case, I highly recommend it. Delivery is fast.

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Excellent -.

Published on 13/09/2023 à 08h37

saitte aixpairiensse eté trai trai bonne lantreprise vent du rum qui ai trai bon mairci bocou

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Sébastien M.

Published on 12/09/2023 à 22h06

Quick and intuitive order taking. Fast delivery. Carefully packaged parcel. It feels serious and shows love for well-done work. I am now a converted new customer ;-) I highly recommend Rhum Attitude.

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Jean-Luc G.

Published on 12/09/2023 à 09h02

Everything was perfect. Care, a classy gesture, unexpected (gift of a bottle of white rum), responsiveness, and speed. Bravo, sincerely bravo and thank you to the Rhum Attitude teams.

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Krzysztof P.

Published on 12/09/2023 à 05h58

Jestem zwyczajnie zadowolony z powodu szybkiej realizacji oraz poczucia bezpiecze?stwa zakupów oraz dostawy. Dzi?kuj?!

Mathieu B.

Published on 11/09/2023 à 22h03

Fast shipping, well-protected package, top-notch.

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Laurent B.

Published on 11/09/2023 à 18h37

Top experience, a wide choice of products at affordable prices, I really recommend this site for rum lovers.

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ribot

Published on 11/09/2023 à 18h35

Large selection, interesting prices, and fast delivery. Plus, a 5 cl sample to taste... The only downside is that free shipping is offered over €120. €100 would be better.

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Monsieur B.

Published on 11/09/2023 à 17h58

Shipping on the same day, delivery expected the next day but obviously Chronopost delayed...... Get rid of them, take a real carrier.

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Umberto

Published on 11/09/2023 à 17h53

I am not on my first order and always satisfied. A fantastic team, multiple choices that can appeal to both beginners and connoisseurs. Always shipped within the prescribed deadlines and perfectly packaged. I recommend!

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LE N.

Published on 08/09/2023 à 19h01

The choice and responsiveness of Rhum Attitude allowed us to give our friend the birthday gift he wanted.

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Christel H.

Published on 07/09/2023 à 07h08

Good value for money. Delivery on time.

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