The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Shipping and packaging very well done, quality products, a small downside is the price to set for free shipping
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our website! PS: Mondial Relay delivery is free ;)
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Blaise D.
Rating: 4 out of 5
Fast delivery, aged rums characteristic of agricultural rums.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Jose B.
Rating: 4 out of 5
Good box. Really like all of them.
Response from rhumattitude.com
Thank you for your feedback !
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Janice B.
Rating: 1 out of 5
Plastic bottles, not the right labels.
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Response from rhumattitude.com
Thank you for your order and for your comment. It is difficult to overlook the explanations. Every time you add a sample to your cart, it says, "You have added one or more sample(s) to your cart: feel free to learn more about this offer." with an invitation to click on "Learn more." And once in the cart, it says, "You have at least one sample in your cart, feel free to learn more about this offer." with the same button "Learn more." Everything is explained. But one can be in a hurry or not see it, which is understandable. What makes our site strong is that we offer almost all rums in the form of samples. They are indeed in P.E.T. (no breakage, preserves the rum very well, just like glass) and do not have the same label as the original bottles. Very few rums are available in the form of "miniatures" which you can find here: https://www.rhumattitude.com/cave/?pa_contenance=5-cl A lot of rum enthusiasts find a way to taste almost any rum with us. You could have completely withdrawn and returned the package. We sent you an email to offer you solutions.
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VERDIER R.
Rating: 4 out of 5
Good product, delivery time respected. Quite positive.
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Response from rhumattitude.com
Thank you for your review and see you soon on our site! PS: a tip to aim for the 5th star next time?
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Florian P.
Rating: 4 out of 5
Top service as usual. The only small downside this time was the very crumpled cardboard box of the old Neisson, but well... Sometimes the carriers shake the boxes quite a bit, that must be why.
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Response from rhumattitude.com
Thank you for your feedback. Unfortunately, this happens. Please feel free to let us know so that we can find a solution.
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Philippe R.
Rating: 4 out of 5
Order arrived incomplete... called customer service and quick delivery of the missing bottle. Product very well packaged.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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David M.
Rating: 4 out of 5
As ordered
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any tips to aim for the 5th star next time?
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Didier
Rating: 4 out of 5
4: Box poorly closed and empty gift miniature. Very quick reaction from Rhum Attitude to correct this after my first feedback. Good!
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Response from rhumattitude.com
Thank you for your feedback. When there is a problem, whatever it may be, do not hesitate to contact customer service right away rather than waiting for this review that comes 15 days later. We are always very responsive in finding a solution. Following our phone conversation and as agreed, we have sent you a voucher valid indefinitely on our website.
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RICHARD T.
Rating: 4 out of 5
8: Good experience. Delivery on time. Improve communication after the order
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Response from rhumattitude.com
9: Thank you for your feedback. We always send an email with the tracking number once the package is picked up by the carrier. Do you have any specific improvements to suggest?
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Emeline C.
Rating: 4 out of 5
Good quality rum and interesting explanations.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Katia G.
Rating: 3 out of 5
In the package, 2 small vials leaked.
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Response from rhumattitude.com
Thank you for your feedback and your loyalty to our monthly box. We understand your disappointment. This kind of incident happens rarely, but please do not hesitate to contact customer service if necessary. Depending on the amount lost and your preference, we can either replace the bottles, add a bonus rum next month, or give you a discount, etc. We have sent you an email regarding this: feel free to reply. The Rhum Attitude team.
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Client
Rating: 4 out of 5
Rums that are a pleasure to taste!!!!
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Response from rhumattitude.com
Thank you for your review and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Giuseppe G.
Rating: 1 out of 5
no offense but i buy samples all over the world and they come in glass bottles ..
Response from rhumattitude.com
Grazie per l'ordine. Quando prendi un sample appare un messaggio che ti invita a fare clic per visualizzare l'offerta. Poi nel carrello appare un secondo messaggio. È scritto chiaramente che si tratta di PET e non di vetro, in particolare per evitare rotture (soprattutto per i trasporti lontano come per l'Italia). È tutto in francese siamo spiacenti. Ti abbiamo scritto una mail per farti proposte.
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Grégory
Rating: 4 out of 5
I expected faster delivery but everything else was great.
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Response from rhumattitude.com
Thank you for your feedback!
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Gerard M.
Rating: 3 out of 5
Too syrupy, little lemon flavor. Far from matching Hediard's punch!
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Response from rhumattitude.com
Thank you for your feedback!
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Akli
Rating: 4 out of 5
Deadline respected. Product meets my expectations. Everything is fine.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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robin E.
Rating: 4 out of 5
Received quickly and good rum, thanks to the team
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Stéphanie H.
Rating: 4 out of 5
Super service.
Response from rhumattitude.com
Merci pour votre avis et à bientôt sur notre site ! PS : un conseil pour viser la 5ème étoile la prochaine fois?
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Josibel L.
Rating: 4 out of 5
Very good service
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Manon M.
Rating: 4 out of 5
Great products
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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aurelia J.
Rating: 4 out of 5
This offers us a nice tasting...
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any tips to aim for the 5th star next time?
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Gladys F.
Rating: 4 out of 5
6: Very satisfied. Too bad the gift card offered is not of very good quality (faint writing)
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Response from rhumattitude.com
7: Thank you for your feedback, which we take into account.
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Serge P.
Rating: 4 out of 5
10: The delivered bottle was chipped and deformed... hopefully it doesn't affect the whisky, as it was a gift.
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Response from rhumattitude.com
11: Thank you for your feedback. Unfortunately, this can happen. Please contact us so we can proceed with an exchange or a refund.
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Christelle
Rating: 4 out of 5
24: Careful shipping!!
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Response from rhumattitude.com
25: Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Lydie
Rating: 4 out of 5
42: Good and delivery respected
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Response from rhumattitude.com
43: Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Florence
Rating: 4 out of 5
44: Perfect product, the gift was appreciated. Only 4 stars instead of 5 because of the delivery, I thought I would receive it in less than a week. Otherwise, nothing to complain about :)
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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myriam
Rating: 4 out of 5
0: Hello, the package is in accordance with my order and well prepared, but unfortunately the bottle of rum had leaked and the box was all damp, what a shame. Fortunately, it wasn't a gift.
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Response from rhumattitude.com
Thank you for your feedback. Unfortunately, this happens sometimes. Please feel free to contact us so that we can arrange an exchange or offer you a gift card.
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Émilie
Rating: 3 out of 5
2: Quite good rums and very good for the discovery offer.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Alex
Rating: 3 out of 5
6: I ordered 2 boxes. One arrived quickly in the countryside at a relay point, the other did not arrive on time for Christmas in Paris and the tracking did not work and no one could give me precise information. It's a shame. The box is very simple for a Christmas gift but at least the packaging is optimized. I would have probably preferred glass bottles... The rum selection is original, which is still the heart of the box, so that's positive. I hope the next deliveries will go better.
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Response from rhumattitude.com
Thank you for your feedback, which we take note of.
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Daviere
Rating: 4 out of 5
8: Good reception. Quality rum.
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Response from rhumattitude.com
9: Thank you for your review and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Benoit
Rating: 4 out of 5
16: Product error upon receipt of the order. Once reported, the response was quick.
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Response from rhumattitude.com
Thank you for your feedback!
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M. P.
Rating: 4 out of 5
20: Always happy with your rums but I ordered the Botran 18 years with the new packaging to give as a gift and you sent me the old bottle... a bit disappointing. Best regards.
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Response from rhumattitude.com
Thank you for your feedback. Please let us know if you would like us to offer an exchange or if we should make a gesture.
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Léonce
Rating: 4 out of 5
36: Satisfying box, the rums tasted were very good.
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Response from rhumattitude.com
37: Thank you for your review and see you soon on our site! PS: any advice to aim for the 5th star next time?
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isabelle C.
Rating: 4 out of 5
40: Correct delivery, well-packaged products, in line with my expectations.
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Response from rhumattitude.com
41: Thank you for your review and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Charlotte
Rating: 4 out of 5
Fast and careful shipping. The different rums are nice, the goal of discovery is present. Just missing a little description of the rums in the box to complete the discovery.
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Response from rhumattitude.com
Thank you for your feedback! There is normally a little descriptive booklet. Sorry for this small oversight.
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Frédéric R.
Rating: 4 out of 5
Product arrived without issue within the expected time. The only small downside is the shipping cost which is a certain deterrent to orders.
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Response from rhumattitude.com
Thank you for your feedback!
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Julie L.
Rating: 4 out of 5
Speed and responsiveness at the TOP.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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FREDERIC
Rating: 3 out of 5
The bottle received does not match my order. I did not receive the correct bottle (wrong vintage). The positive point is the discount offered as compensation. Despite this, I will order again on the site.
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Response from rhumattitude.com
Thank you for your feedback! Sorry for this little mishap that happens sometimes and see you soon on the site.
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Richard
Rating: 4 out of 5
I will repeat myself but the site is well done.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on the site then! PS: any advice to aim for the 5th star next time?
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