The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Good surprise for my birthday. The idea was given by one of our acquaintances who had tested it. The quantity could have been a bit more to enjoy the product longer. The concept with an explanatory book is well appreciated.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Jean M.
Rating: 3 out of 5
Uh, the transport was too long... but okay
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Response from rhumattitude.com
Thank you for your order. We don't quite understand your comment since you chose a 3-day delivery option, and it arrived after 2 days. During COVID, that's quite a performance, isn't it? We also left you a voicemail. Please feel free to get back to us to clarify this, and we will give you a discount if we were indeed late.
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Romain G.
Rating: 4 out of 5
Very fast delivery. I criticize your site like others, the order amount is too high to get free shipping!
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Response from rhumattitude.com
Thank you for your review. Shipping is expensive because rum bottles are heavy! That's why our competitors do the same and offer free shipping from a higher amount than sites selling lighter items. See you soon on our site! The Rhum Attitude team
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Charlène P.
Rating: 4 out of 5
As always, I find what I'm looking for with them. Fast delivery too. The only small downside is no discounts after several orders with significant amounts and fairly high shipping costs.
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Response from rhumattitude.com
Thank you for your review and your loyalty! Shipping costs are generally much higher than what we charge (the bottles are heavy! between 1.5 and 2 kg per bottle...) Regarding discounts, you can get them by choosing a gift card instead of the free sample in your cart. The amount depends on your cart total. You can accumulate them over time and they are valid indefinitely. If you look closely, you will see that the amounts are higher than the loyalty accounts of competing sites...
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Dany R.
Rating: 1 out of 5
As of today, 04/15/2020, I still have not received my order and I do not know where it is since 04/03/2020 and if I will ever receive it.
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Response from rhumattitude.com
Hello, The package was eventually returned to us (without reason from the carrier) and, at your request, we have refunded you. Following this incident and a few others during the confinement period, we tested another carrier that turned out to be more reliable and that we now use for Belgium. Best regards, The Rhum Attitude team
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Luc W.
Rating: 3 out of 5
Mixed review due to the financial cost at customs, package opening!
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Response from rhumattitude.com
Thank you for your comment. This concerns a shipment to SWITZERLAND. To summarize the process for an order to be delivered to Switzerland: 1) you do not pay French VAT for shipments to Switzerland so that you do not have the 'double penalty' (so you pay 20% less than the price displayed on the site, which is inclusive of tax) 2) We explain at the time of ordering that you will have to pay Swiss customs duties. Following your remark, we will add explanations on the site regarding the calculation of Swiss customs duties.
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al
Rating: 4 out of 5
38 : Very professional and fast, easy contact
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Response from rhumattitude.com
39 : Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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BOUCHACOURT
Rating: 4 out of 5
44 : Given the current times, I was unable to taste the product. Too bad.
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Response from rhumattitude.com
45 : Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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AT
Rating: 4 out of 5
46 : Packaging of the bottle and glasses is borderline
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Response from rhumattitude.com
47 : Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Noé
Rating: 4 out of 5
Interesting diversity of rums. In this case, only a few suppliers could offer me this one. Too bad the shipping costs are so high.
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Response from rhumattitude.com
Thank you for your review and see you soon on our site! The Rhum Attitude team
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bruno G.
Rating: 4 out of 5
Good quality product and fast delivery
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Response from rhumattitude.com
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Anthony
Rating: 3 out of 5
Hello, I think a lot of good things about the site and I have already ordered while being very satisfied. But here, for a bottle over 100 euros I found it a shame to have the case a bit crumpled on several sides while the package was perfect.??? Nothing serious, but a shame... Otherwise, product conforms to expectations at always correct prices!. Thank you.
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Response from rhumattitude.com
Thank you for your loyalty, and for this feedback. The cases are always in good condition when we ship them. If a case is damaged upon arrival it means that the package was particularly mishandled during transport. In this case, do not hesitate to contact us, we can either replace the case or make a commercial gesture.
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Matthieu H.
Rating: 4 out of 5
Delivery and merchandise very correct. Just the price of delivery a bit excessive. Best regards.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Terry J.
Rating: 4 out of 5
Very good but I would like a commercial gesture since I've been buying on the site for a while
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Response from rhumattitude.com
Thank you for your review and for your loyalty. We understand your point of view. We already offer a lot: low prices, free samples, free shipping, etc. What we do for very loyal customers like you: we sell rarities that we keep exclusively for our best customers, often without inflation compared to the original price. If you're interested, feel free to contact us. The Rhum Attitude team
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Julien
Rating: 4 out of 5
Quality and varied rum. The bottles (plastic) and packaging still need to be refined.
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Response from rhumattitude.com
Thank you for your review. The PET bottles are intentional: cheaper, lighter, less breakage. It's a deliberate choice. The Rhum Attitude team
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Launay T.
Rating: 4 out of 5
As a fan of smooth and sweet rum, I really appreciate this site, which allows me to order samples.
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Response from rhumattitude.com
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Marc J.
Rating: 3 out of 5
a bit too technical in the presentation. not enough diversity in the samples
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Response from rhumattitude.com
Thank you for your comment. So it's a monthly box that you took. About the too technical part, do you mean that we use terms in the booklet that accompanies the box that should be explained? We take note if that's the case. In any case, at the beginning of the booklet, we suggest you go to our blog where all technical terms are defined: https://www.rhumattitude.com/blog/fabrication-du-rhum/, then: https://www.rhumattitude.com/blog/category/encyclopedie-du-rhum/ Regarding diversity, we include agricultural, molasses, and from all regions of the world. We don't quite understand either. Please feel free to clarify.
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Fabrice
Rating: 3 out of 5
Received my 3cl bottles quickly, but packed haphazardly, resulting in one broken bottle and glass debris everywhere, had to clean everything well to avoid getting hurt while drinking crushed glass...
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Response from rhumattitude.com
Thank you for your review. You are talking about the small empty bottles for making samples. We are sorry for this incident. If we packed each bottle individually, we would have to charge much more. Most of the time there is no breakage. So it's a conscious choice. However, feel free to contact us at [email protected] and we will make a commercial gesture. The Rhum Attitude team
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David S.
Rating: 4 out of 5
Have placed 2 orders which both arrived pretty quickly (3 days to UK). I'm happy with the website's wide range, reasonable prices, but the packing for delivery could be improved. The presentation box for a bottle I ordered was quite damaged during transit. This wasnt a big problem this time as the bottle is for my personal drinking collection, but if I was giving the bottle away as a gift then I would have been disappointed. I think it would be better if bottles were wrapped seperately and their presentation boxes folded to ensure they are not damaged in transit.
Response from rhumattitude.com
Hi, thanks for your comment. Normally we fold the boxes, so it's probably a mistake. Please write to us the next time you place an order, so that we can ask the logistics to be especially careful.
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Karol
Rating: 3 out of 5
Delighted by the speed, however I would have liked the miniatures to have the same design as the bottle displayed on the site. Disappointed with the visual received and it was to be a gift for my husband but as decoration for a cake. Thank you for your feedback, I missed the information.
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Response from rhumattitude.com
Thank you for your order and for your feedback. These are not
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BRIGITTE M.
Rating: 4 out of 5
Impeccable service and very clear conditions.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Thierry F.
Rating: 4 out of 5
Great site where you can find very very good rum and others. Fast delivery and affordable products.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Madame S.
Rating: 4 out of 5
Always satisfied except this time the free sample that was supposed to be included in the package was missing. Otherwise, always well packaged and delivered on time.
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Response from rhumattitude.com
Thank you for your feedback. This means there was a preparation error. In this case, do not hesitate to contact us and we will immediately send you the missing sample! There is still time: [email protected] The Rhum Attitude team
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Mich.
Rating: 4 out of 5
Very good. Pleasant sweetness.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Jean-François F.
Rating: 4 out of 5
Very good service
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Bernard E.
Rating: 4 out of 5
Everything went well - to improve if possible: the final cost, a bit high compared to the original price in Guyana
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Response from rhumattitude.com
Ah that's clear ;) Thank you for your feedback and see you soon on our site!
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ClientLUCKY L.
Rating: 3 out of 5
0: too expensive compared to retail. almost 10€ difference. otherwise: impeccable product quality. fast shipping. 3 stars because too expensive
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Response from rhumattitude.com
1: Thank you for your feedback. You are right, but this only applies to certain items found in large distribution (the ones you purchased are part of this). We cannot compete with supermarkets on these products. However, there is still demand (for example, for gifts and sending directly to the person you want to give it to, with the added bonus of gift wrapping and a personalized note included... so a service that large distribution does not offer). For the rest, meaning more than 95% of the products, we are very competitive. The Rhum Attitude team
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Alexandre
Rating: 4 out of 5
8: O Reizinho Rum from Madeira has a nice lychee smell (for me!) upon opening, but too strong in alcohol 57° which spoils it, too bad, I had a better idea! ----- thank you for your response I will try as you advised! best regards. Alex
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Response from rhumattitude.com
9: Thank you for your feedback. You need to let the rum breathe for a long time (30 minutes). Take very little in your mouth. It's a matter of habit and rum enthusiasts often turn to
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VERONIQUE N.
Rating: 4 out of 5
14: Product as described and delivered quickly Very satisfied I recommend
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Response from rhumattitude.com
15: Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Gg
Rating: 4 out of 5
36: Perfect. My husband is delighted!!
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Response from rhumattitude.com
37: Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Monktlud
Rating: 4 out of 5
44: Fast delivery and very good contact
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Response from rhumattitude.com
45: Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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MEZAIZE M.
Rating: 4 out of 5
Very happy. Well packaged, good quality, very serious and responsive.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Alain L.
Rating: 3 out of 5
Expensive delivery to Belgium... and poorly packaged parcel.
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Response from rhumattitude.com
Thank you for your order and your comment. This is now the 11th time you have ordered from us. The delivery price for Belgium has not changed, and free shipping is still at 140 euros (which seems unusual for French spirits sales sites). As for the packaging, we have been protecting the bottles in the same way for years according to a proven protocol (breakage <1/1000 knowing that there is insurance anyway). We can always protect better, but some devices are very expensive even though they are not significantly more effective in case of shock, and they inevitably affect the selling price in one way or another.
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Caroline C.
Rating: 4 out of 5
Reasonable prices and fast shipping. Thank you
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Marc J.
Rating: 4 out of 5
First box, quite enthusiastic for now.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Laurent M.
Rating: 4 out of 5
good rum very satisfied
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Detree S.
Rating: 4 out of 5
ORDER PREPARATION ERROR, REACTIVE AFTER-SALES SERVICE!
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Response from rhumattitude.com
Thank you for your feedback. Preparation errors happen very rarely and we renew our apologies. We hope that the new package sent the day before yesterday with the correct bottle will arrive faster than the first one... The Rhum Attitude team
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samf
Rating: 4 out of 5
A bit disappointed with the rum purchased. Package arrived repackaged by the post... Otherwise, everything else is okay
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Response from rhumattitude.com
Thank you for your feedback. Zacapa XO a classic! Next time, feel free to ask us for advice (you can use the dialogue box at the bottom right). Sorry about the repackaging, carriers sometimes mishandle packages. See you soon on our site. The Rhum Attitude team
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Client S.
Rating: 4 out of 5
Communication about the order was correct. Delivery on time. Order contents respected. Purchase without any problems, even during holiday periods! Thank you!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Sandra J.
Rating: 3 out of 5
Gift wrapping damaged and box torn upon arrival. Products intact but very average when it comes to a gift.
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Response from rhumattitude.com
Thank you for your order and your comment. Despite the care we take in preparing packages, when they are mishandled during transport, it happens that the gift package or case is damaged. The right reflex upon receiving the package is to alert us. We can then either send a flat case or make a commercial gesture if it is too late.
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