The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
My friend enjoyed 2 rums out of the 4. Otherwise, very good after-sales service because I had a problem with the delivery of the package and they quickly sent me another one.
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Response from rhumattitude.com
Thank you for your subscription and for your feedback. It is perfectly normal not to like all the rums in the box. The goal is precisely to refine your tastes, to discover different styles, and to know what you like and what you like less. If your friend discovered and liked 2, for us, that is quite a success!
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Damien D.
Rating: 4 out of 5
cute mini bottle set to give as a gift, fast delivery and well packaged
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Vanessa C.
Rating: 4 out of 5
Fast delivery. Quality rums.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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thomas L.
Rating: 4 out of 5
Very good, fast, efficient
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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La L.
Rating: 4 out of 5
Fast service as soon as they receive the payment for the order
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Vanessa M.
Rating: 4 out of 5
Very good gift to make for rum lovers
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Marie F.
Rating: 4 out of 5
Product matching the order, fast shipping. Nothing to say, I would recommend via the Rhum attitude site.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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M. L.
Rating: 4 out of 5
Fast delivery.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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John G.
Rating: 4 out of 5
Fast delivery, someone available on the phone, very good
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Ricardo S.
Rating: 4 out of 5
Very nice concept, it would be even more amazing if we had mini replicas of the original bottles.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Georges C.
Rating: 3 out of 5
Average packaging. A booklet accompanying the box would be welcome
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Response from rhumattitude.com
Thank you for your order and for your feedback. Not liking the packaging is one thing, but regarding the booklet, there is indeed one! I imagine it was missing from your box. It's a regrettable preparation error. I sent you an email about this to offer to resend it to your address or to another of your choice. Olivier from the Rhum Attitude team
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Hania C.
Rating: 1 out of 5
Order never received.
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Response from rhumattitude.com
Thank you for your order. We sent you a link with the Colissimo tracking on December 16. According to the tracking, your box was delivered on December 18! Why haven't you reached out to us since then? We have a responsive customer service, just look at the other reviews to be convinced. Don't hesitate to contact us so we can offer you solutions by calling 01 75 51 46 19. We also wrote you an email. The Rhum Attitude team
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Tony
Rating: 4 out of 5
Very good service, too bad there is so much packaging
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Response from rhumattitude.com
Thank you for your feedback. These are bottles, if we use less packaging there will be breakage. We try to prioritize cardboard over plastic. The Rhum Attitude team wishes you happy holidays!
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Michel B.
Rating: 4 out of 5
On the Rhum Attitude side, nothing to complain about, perfect. But on the delivery side, it's a bit complicated when the person ordering is not the final recipient and Colissimo decides not to drop it in the mailbox!! It's the purchaser who receives the reminders but cannot pick it up because it's not their name on the package!!? A bit complicated....
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Response from rhumattitude.com
Thank you for your feedback. We take your comment into account to see how to optimize this. The Rhum Attitude team wishes you happy holidays!
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PASCAL S.
Rating: 4 out of 5
New experience for me, since it's my first order. But overall the service is satisfactory with a quick response to emails. I received the product within the expected timeframe. I will recommend this site.
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Response from rhumattitude.com
Thank you for your feedback. The Rhum Attitude team wishes you happy holidays!
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Maxime R.
Rating: 4 out of 5
Box received quickly but with the wrong message. I contacted customer service to receive the correct one but after 3 weeks, I still haven't received anything, bad luck. However, a great commercial gesture on their part! Good quality product as well.
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Response from rhumattitude.com
Thank you for your feedback. This has happened a few times (maybe 2 or 3 to our knowledge) to mix up gift cards during the holidays in particular when the pace is hectic. Each time we sent the
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Marie-France A.
Rating: 4 out of 5
For now, the person to whom this gift is intended has not tested it.
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Response from rhumattitude.com
Thank you for your feedback. The Rhum Attitude team wishes you happy holidays!
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MARTINE L.
Rating: 4 out of 5
Nothing to complain about, delivery on time despite the strikes.
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Response from rhumattitude.com
Thank you for your feedback. The Rhum Attitude team wishes you happy holidays!
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dd01
Rating: 4 out of 5
Good, a lot of choices.
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Response from rhumattitude.com
Thank you for your review. The Rhum Attitude team wishes you happy holidays!
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BRIGITTE M.
Rating: 4 out of 5
DEADLINES RESPECTED.
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Response from rhumattitude.com
Thank you for your review. The Rhum Attitude team wishes you happy holidays!
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Eg
Rating: 1 out of 5
Aggressive review collection policy.
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Response from rhumattitude.com
Thank you for your review. It is through Trustpilot, our partner for collecting certified reviews, that we write to our customers to ask them to leave a review. A first email is sent 15 days after the order is shipped, then a second AND LAST email 1 week later, only if no review has been left. This is the first time a customer has complained about this. One reminder email does not seem
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Laurent M.
Rating: 4 out of 5
Thank you again to Rhum Attitude for calling me to offer to resend my package directly to my home. The customer service is top-notch.
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Response from rhumattitude.com
Thank you for your order. When you have a problem with the carrier, you must absolutely contact us because we cannot always know. Following our phone conversation just now, we are sending you a new package directly to your home. Thank you for your patience. The Rhum Attitude customer service
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M.
Rating: 4 out of 5
Order received super fast! Nothing to say about the delivery. But regarding the product, it's for a gift so no feedback yet on that.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Erwan
Rating: 4 out of 5
Fast shipping and well-protected products
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Stessy D.
Rating: 4 out of 5
Very good as always, just taking away one star because delivery was a bit high...
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Eric
Rating: 4 out of 5
Very good packaging. Delivery on time. Nothing to say. Top!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Hamid A.
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Response from rhumattitude.com
Nothing to report, always a quality service
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Olivier
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Response from rhumattitude.com
Well packaged and fast. The only complaint is that the instructions to ensure a favorable outcome in case of disputes due to breakages during transport or other problems can scare off potential new buyers. Especially when the delivery person refuses to let us check in their presence.
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EMERIC
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Response from rhumattitude.com
Very good, quick reception
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Client
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Response from rhumattitude.com
Very well packaged parcel, competitive price... Very happy with my order!!! I highly recommend....
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Marina A.
Rating: 1 out of 5
The bottles are plastic and not compliant with the large ones. Very disappointed
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Response from rhumattitude.com
Thank you for your feedback. We are sorry for this disappointment. However, it is clearly stated. Every time we add a sample to the cart, it appears: 'You have added one or more sample(s) to your cart: feel free to learn more about this offer. Learn more.' Click on 'learn more' and you will find the description on the next page: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ Everything is explained, there are even photos. The goal of this offer is to taste and not to collect. For collectors who want the miniature bottle, there are 'miniatures' which are a different and much more limited offer: https://www.rhumattitude.com/cave/?pa_contenance=5-cl You can of course return the bottles to us and we will fully refund you, or contact our customer service if you prefer a discount (we sent you an email in parallel). The Rhum Attitude team
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Nathalie R.
Rating: 4 out of 5
Cool, as every month
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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José
Rating: 4 out of 5
Safe delivery and bubble wrap to protect the bottle. However, it would be better to seal both ends of the bubble wrap with tape so that the bottle doesn't slip during transport. Otherwise, nothing to say, a very positive first experience. Thank you.
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Response from rhumattitude.com
Thank you very much for your feedback. Normally, this is what is done. The logistics team may have forgotten to do this on this order, but they have experience and our breakage rate is very low. See you soon on our site!
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Guillaume D.
Rating: 4 out of 5
Now we are waiting for December 1st! Received on time and in good condition.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Céline M.
Rating: 4 out of 5
As usual, there is a choice and the delivery is fast and solid ++
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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jeremygendron
Rating: 4 out of 5
Nothing to say, just perfect.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Jacques D.
Rating: 4 out of 5
It was a very good experience, my husband loved it and discovered new flavors! I highly recommend!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Chêne M.
Rating: 4 out of 5
Order delivered quickly but given the amount of our order, a discount could have been applied.
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Response from rhumattitude.com
Thank you for your review and for your order. You benefited from 2 elements: free shipping (order over 140 euros) + a free 5cl sample or a gift card whose value varies depending on the order amount (you chose the sample, a 16-year-old cask rum). Margins are not very high in the spirits trade, we cannot go beyond that. We hope to see you again on our site. The Rhum Attitude team
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philippe S.
Rating: 1 out of 5
Not compliant with the gift voucher I received
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Response from rhumattitude.com
Thank you for your comment. As I explained to you, it was a computer error that mistakenly displayed the mention
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Mlle D.
Rating: 4 out of 5
Hello, your site is very complete and explains well what we are buying. However, your global delivery partner Relay was not very effective. Indeed, the relay point near my home was temporarily unavailable, they redirected my package to another relay point located more than 20 kilometers from my home. If I order these products online, it is because I have difficulty moving. Thank you for your wide choice of products and for all the details, and I hope not to encounter this same problem again..
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Response from rhumattitude.com
Thank you for your review. We are sorry for this mishap that we were unaware of. We are forced to go through transport companies and none are 100% reliable unfortunately. In case of a problem, do not hesitate to contact us. In this specific case, we could have sent you a package to your home or to another relay point and requested the return of the one that posed a problem. We sent you a commercial gesture (check your email). We hope to see you again on our site. The Rhum Attitude team
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