The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
I wanted a sample with my bottle and not a gift voucher, I sent a message to change that as soon as I saw the order and it remained unanswered so I'm not happy
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Response from rhumattitude.com
Hello,
thank you for your order and your feedback.
We cannot find any trace of your message, how did you send it? It may be a handling error on our part. We make sure to respond to every message.
It is possible that you initially chose a sample and that the offered product reset (this can happen when changing price tiers after modifying the cart, for example). We have planned to remedy this with a specific alert.
In any case, I suggest either visiting our shop in Brussels to take a sample of one of our barrels, or using your voucher of 3 to 10 euros so that you can take a corresponding one during your next order.
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Jean-François L.
Rating: 4 out of 5
following a purchase from 14/06/2025
Good products.
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Jean-Philippe P.
Rating: 4 out of 5
following a purchase from 19/06/2025
Speed, seriousness, and competitive prices are the hallmarks of this company. Congratulations once again.
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Philippe C.
Rating: 3 out of 5
following a purchase from 09/06/2025
I sent you an email with photos of the damaged cork; Since it was for a gift, I am a bit disappointed
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Response from rhumattitude.com
Hello,
Photo well received. This is a manufacturer's defect that is impossible to identify before shipping. We have made a commercial proposal by email, do not hesitate to respond.
Best regards,
the Rhum Attitude team
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Mathilde C.
Rating: 1 out of 5
following a purchase from 07/06/2025
The order took a very long time to be shipped due to their warehouse relocation. They said to send an email to receive a small commercial gesture, but I never received anything...
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Response from rhumattitude.com
Hello,
Thank you for your patience. We completely understand your comment and we are sorry for these exceptional delays. In our email regarding the commercial gesture, we had specified that you needed to send us an email indicating the proper receipt of the package to trigger the commercial gesture. We have just sent it to you by email and the gift card is valid indefinitely on our site.
The Rhum Attitude team
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Aurélie G.
Rating: 1 out of 5
following a purchase from 09/06/2025
The delivery took an enormous amount of time to arrive, so 2 weeks after shipping. Gift for Father's Day arrived with a week delay! Moreover, packaging with a message was planned and nothing at all!
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Response from rhumattitude.com
Hello,
Yes, you are absolutely right. This degraded service is linked to the relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. As compensation, we have sent you a gift card valid indefinitely on our site.
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Benoît B.
Rating: 4 out of 5
following a purchase from 09/06/2025
Everything went well. Quality rum. Not always at the best price unfortunately...
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loane R.
Rating: 1 out of 5
following a purchase from 04/06/2025
Bad experience I will no longer recommend this site
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Response from rhumattitude.com
Hello,
The degraded service for certain orders is linked to the recent relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. Everything has gradually returned to normal.
The Rhum Attitude team
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Pierre René Registre C.
Rating: 1 out of 5
following a purchase from 21/05/2025
I didn't receive my order yet
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claude P.
Rating: 4 out of 5
following a purchase from 24/05/2025
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audrey B.
Rating: 1 out of 5
following a purchase from 21/05/2025
Buying a rum at 125 euros per bottle and receiving the presentation box of the bottle flattened under the bottle and completely torn is really disappointing. The gift I am giving is largely spoiled because this type of opened box is part of the presentation of the bottle and is normally kept with the bottle.
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Response from rhumattitude.com
Hello,
The flattening of the case is precisely intended to avoid damaging it. These Bally cases are particularly difficult to handle, by the way. Despite all our precautions, the cases sometimes arrive damaged.
Why didn't you send a message to customer service upon receiving your order? Maybe you did and we didn't see your message or your call.
I offer you either a refund of 5 euros on your credit card or a gift card of 10 euros valid indefinitely on our site.
Would that be acceptable to you?
Olivier from the Rhum Attitude team
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Mustafa Y.
Rating: 3 out of 5
following a purchase from 09/05/2025
Hello, I am writing to you regarding my recent order, for which everything went well overall, and I thank you for that. I was entitled to a small gift worth about 5 €, to choose between a sample bottle or a gift wrapping. I opted for the gift wrapping, but I must admit I was a bit disappointed by its presentation. A simple crumpled paper around the bottle, held by a string, does not match what I imagined for a 'gift wrapping'. A small box would, in my opinion, have offered a much more careful and qualitative presentation. I share this feedback with a constructive spirit, hoping it can be useful to you to improve the customer experience in the future. Best regards,
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Response from rhumattitude.com
Hello, thank you for your feedback.
We have just moved our logistics to handle it ourselves and to improve this type of service.
Best regards
the rum attitude team
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Marie L.
Rating: 4 out of 5
following a purchase from 30/04/2025
Very satisfied
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Francis G.
Rating: 4 out of 5
following a purchase from 27/04/2025
Ease of use and efficient delivery service
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José C.
Rating: 4 out of 5
following a purchase from 28/03/2025
Correct prices and orders shipped on time
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M. B.
Rating: 4 out of 5
Delivery always fast and, in general, quality rums.
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M. T.
Rating: 4 out of 5
Hello. I ordered samples to test a large number of rums. Very good concept, you can travel the world of rum without breaking the bank and without the risk of buying an unknown bottle... delivery in the indicated time in French Polynesia super! However, I did not receive an email for the tracking number... I was very worried after 3 weeks without news of my order which was finally received. The packaging improved a leak on a miniature with a loose cap. I recommend this site! Thank you ATK.
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PHILIPPE M.
Rating: 4 out of 5
Top quality shipping
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Alejandro G.
Rating: 3 out of 5
I received a package of rum from this retailer, and the packaging was extremely poor. One bottle's cap and wax seal were completely destroyed. It's a miracle nothing shattered. This is unacceptable for an international shipment. I hope they improve their packaging practices.
Response from rhumattitude.com
Thank you for your order and your comment. When there is a problem, do not hesitate to contact us [email protected], and to send us photos for example which allow us to understand what may have happened and repair the damage. We almost never have any breakages even in distant countries and we prepare the packages with care. It is possible that the package was repackaged en route, for example. Rhum Attitude team
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LAURENT C.
Rating: 3 out of 5
Excellent product but too bad the shipping costs are too high
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Response from rhumattitude.com
Thank you for your comment and your opinion. We generally charge less than what the shipping costs us. Shipping costs have become very expensive with inflation, and the bottles are heavy which also explains the cost. The Rhum Attitude team
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djhodjho
Rating: 3 out of 5
Very good. The label on my bottle is a bit detached
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Response from rhumattitude.com
Thank you for your order and your opinion. When there is a problem with your order, do not hesitate to contact customer service to see the solutions to be provided (compensation, commercial gesture, replacement...). This way we can resolve your issue and you can give us 5 stars :) The Rhum Attitude team
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Joel R.
Rating: 4 out of 5
Delivery on time and without breakage, just the shipping costs a bit exorbitant;
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fabienne N.
Rating: 4 out of 5
Good products, delivered quickly
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FOIX
Rating: 1 out of 5
I ordered a rather expensive bottle of rum as I regularly do with you to give to a friend. It was never delivered. We provided the requested documents and now I am being asked to file a complaint against La Poste, which I will not do. I don't see why I should go through this process. You guarantee delivery against signature and tracking. It is rather against you that I should file a complaint if I had to do anything. I prefer to never order again and I am very disappointed.
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Response from rhumattitude.com
Thank you for your order and your opinion. As we indicated, the Chronopost procedure requires filing a complaint online to be reimbursed (due to numerous abuses in the past). It is quite quick and necessary otherwise we are not reimbursed. This condition for reimbursement is indicated in the terms and conditions on our site. Chronopost practices this with all websites, so you would have had the same difficulty elsewhere. Once we have the receipt of this complaint, we will immediately refund you or send you a new package. It is not too late. Thank you for your understanding. The Rhum Attitude team
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Client
Rating: 3 out of 5
I give 3 stars for the care taken in packaging the order but cannot give 5 because there was a product error which forced me to go back twice to the relay point to return the non-compliant products and retrieve the correct products. Too bad, no commercial gesture.
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Response from rhumattitude.com
Thank you for your order and your opinion. Despite all our processes and the vigilance of our teams, mistakes can happen and we thank you for your patience. We have indeed replaced the wrong bottles with the right ones and it was quite heavy for you. In these cases, we usually make a commercial gesture. We will get back in touch with you. The Rhum Attitude team
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M. L.
Rating: 4 out of 5
This experience has been interesting; there are 2 rums that I really enjoyed; the other 2 have less personality.
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serge S.
Rating: 4 out of 5
The bottles arrived quickly, well packaged and in good condition. So why 4 and not 5? The gift wrapping and the card are totally unworthy. Already a bottle at 30 euros in its cardboard box with gift paper, impeccable, but then why do the two bottles at more than 200 euros each arrive in a vulgar red bag tied with a piece of shapeless raffia, not even in their boxes, as for the gift card, I would have done better with my printer. Taking these two 'gifts' as a commercial argument removes credibility. If we do it, we do it well.
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Response from rhumattitude.com
Thank you for your order and your opinion. Although 'offered', the gift wrappings must arrive in good condition, you are absolutely right. We strive to continuously improve our processes and we take feedback from our customers into account. We have exchanged with you since your review and sent you a voucher as a commercial gesture. The Rhum Attitude team
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MB
Rating: 4 out of 5
?For years, I have been ordering from them... Unfortunately, prices change too often. The service is perfect, only one error in 6 years on an order. One phone call and the error was corrected in a week by a pleasant gentleman. I love ordering from them for my husband. BRAVO Rhum Attitude, keep it up.
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EZ
Rating: 1 out of 5
I did not receive my order
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Response from rhumattitude.com
Thank you for your order. You contacted us on Friday, January 31, to report the issue, as the package has been marked 'delivered' since January 23. We immediately filed a complaint with the carrier. It takes a little time for them to respond and locate the package if necessary. We will get back to you as soon as we have their response. The Rhum Attitude team
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Cerise
Rating: 4 out of 5
I already gifted a box for 3 months to my brother and now I have started again with my partner for 6 months. The idea is original and allows them to sharpen their palate by discovering several different rums, noting those they will buy again and those they liked less. The only downside is the message; maybe it should be put in the box to make it nicer and on a nice card rather than on the delivery slip written in very small print. Otherwise, really good, thank you.
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Response from rhumattitude.com
Hello, The message should indeed have been written on a separate card! That is an error. We sent you a gift card valid indefinitely on our site as a commercial gesture. The Rhum Attitude team
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Maëva
Rating: 3 out of 5
Products appreciated, especially the old rum; unfortunately, the homemade planter is better, hence my disappointment.
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Laurent
Rating: 4 out of 5
The sample order is a good way to get an opinion on a spirit, so since the Armagnac I wanted to taste was available at Rhum Attitude... no problem with this order, plus a gift..
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Hissel V.
Rating: 4 out of 5
Easy to visit and order site. Quite fast delivery and well packaged. The only downside... delivery fees for Belgium..
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Zofia M.
Rating: 1 out of 5
I m very disappointed. I order for my friend samples 5cl, he is a crazy collectioner so i thought its will be perfect present for Christmas.Parcel was packed very nice and safe but when i open and saw what is inside i felt cheated from the shop. It was samples but not original bottles. So it mean it was useful present. I pay allot money for parcel from shop to UK and from UK to Cyprus. I will say is very difficult to get absolut extrakt 5cl and i was so excited i manage to get this for him but the shop realy disappointed me and my friend also.
Response from rhumattitude.com
Thank you for your order and for your comment. It is difficult to miss the explanations. Each time you add a sample to your cart it says "You have added one or more sample(s) to your shopping cart: find out more about this offer." with an invitation to click on "Find out more about this offer." And once in the cart it says "You have at least one sample in your shopping cart, feel free to learn more about this offer." with the same button "Read more." Everything is explained. But we can be in a hurry or not see it, it's understandable. We offer almost all rums in sample form. They are in fact made of P.E.T. (no breakage, keeps the rum very well, just like the glass) and do not have the same label as the original bottles. Very few rums are available in the form of "mignonnettes" which you can also find here: https://www.rhumattitude.com/en/cave/?_capacity_filter=5-cl Many rum lovers find with us the means to taste almost any rum. You could absolutely withdraw and return the package. We have sent you an email to offer you solutions.
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Nathalie
Rating: 4 out of 5
I didn't know Rhum Attitude before, I don't regret ordering from this site, very efficient, top delivery
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Ivan I.
Rating: 4 out of 5
I am satisfied with the service and packaging. However, there is one aspect that confuses me and seems unfair. In the basket menu, it states that the package will be delivered by DHL. Later, I discovered that Colissimo works with the Bulgarian national post. In the end, what I'm paying for, DHL service or something else? Additionally, it would be beneficial to offer free delivery for orders above a certain amount.
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Mikaël D.
Rating: 4 out of 5
Responsive. Small downside on communication but understandable during the holiday season. I just would have liked to receive an email with the tracking number earlier to organize its pickup.
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Client V.
Rating: 4 out of 5
Bottle of rum that was very well received by the person I gifted it to (a connoisseur) who had already ordered from you. The only downside: shipping costs.
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Benoît G.
Rating: 4 out of 5
Hello, Very happy with my order arrived without breakage, bottle well packaged, serious company, a big thank you. Happy New Year 2025 to you all.
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Claude
Rating: 4 out of 5
No major issues.
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