The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Great to be able to taste great vintages, but they deserve to be in glass miniatures with a cork stopper. More fragile, of course, but it somewhat spoils the pleasure to see plastic.
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Response from rhumattitude.com
Hello, Thank you for your feedback. I do not understand from your comment whether it was a surprise or if you had clearly seen on the site that it was plastic (P.E.T.). Knowing that for the Rhum Box, however, it is indeed glass but you cannot choose the samples yourself from the hundreds of references in our online store. We indicate everywhere on the site that it is plastic (the same as for water bottles, but thicker). This is especially noted at the end of the purchasing process, before payment. This is a well-considered choice on our part: breakage is impossible (we have never had problems until now), lighter, therefore cheaper to transport. This is particularly why we are able to offer competitive prices for this offer. We remain at your disposal. Olivier, from the Rhum Attitude team.
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Client
Rating: 3 out of 5
One bottle had slightly discolored liquid. Should probably not have been shipped out - it's a mixer so if taste is good it won't matter that much. But more importantly: While people were waiting at my chosen delivery adres, the delivery never happend here. They never even came near, they just dropped of the boxes in front of a shop 500m away. To top that off they never informed the people there, they just put the boxes in front of their shopping-windows (out of view) and drove off. I know...not directly your fault but the delivery company you work with is not exactly trustworthy in my region.
Response from rhumattitude.com
Thank you very much for your post 1) Regarding the discolored liquid : normally if the product does not look good, we do not ship it. We obviously missed this one. If you write us to [email protected] and give us your order number and the details we will fixe that mistake. 2) Regarding the shipment in Belgium it is the second time we have this kind of feed back => changes must be made ! We are going to work on it rightnow. UPDATE 08/09/2016 : we have juste changed the delivery company for Belgium. The price is still the same for you (even if it costs us more...). It should improve a lot from now on. Regards, Olivier
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cuicuisk8
Rating: 4 out of 5
Bottles arrived well packaged
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Response from rhumattitude.com
Thank you for your feedback!
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Bernie
Rating: 4 out of 5
I am satisfied because the delivery was fast and the package was well packaged
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Client
Rating: 4 out of 5
Very satisfactory value for money, speed and delivery at the top.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Sébastien
Rating: 4 out of 5
Very good. Quite fast delivery (in any case correct). Neatly packaged and very well protected. Only complaint: too bad there was no real packaging for the bottle (bottle only).
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Response from rhumattitude.com
Thank you for your feedback. Regarding the packaging: if it appears in the photo and you did not receive it, it is our mistake (it should not have been included in the photo if it was not there, or it is a preparation error). Therefore, do not hesitate to contact us in this case so that we can at least make the appropriate commercial gesture. In your case, please feel free to send an email to [email protected] so that we can correct the issue. We remain at your disposal. The Rhum Attitude team.
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Sonia E.
Rating: 3 out of 5
The boxes are very pretty and the rum samples offered in glass vials are very varied and allow for a rich and varied discovery. The little notebooks with descriptions and explanations about each rum are very enriching and allow for a better appreciation of the tasting. Too bad that starting from the 4th box, the packaging is poor: rum in mini plastic bottles, we lose 1 cl per sample compared to the previous boxes and there is no longer a booklet to explain the delivered rums.
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Response from rhumattitude.com
Thank you for your comment. We are delighted that you enjoyed the first 3 boxes. Indeed, as explained on the website, starting from the 4th box, the formula is different because we believe that with the first 3 boxes you have been able to get an overview of different types of rum and thus you have been able to form an opinion on what you prefer. That is why the formula changes. There are advantages and disadvantages: - Advantages: we take your tastes into account (we send you an email at least a week in advance which you need to respond to indicate what you preferred in the first 3 boxes, so that we can create a 'custom-made' composition, which is the whole point of the formula) + the 'quality/price' ratio of the rums is at a much higher level than the first 3 boxes because we factor in the savings made on the very sophisticated packaging of the first 3 boxes into the price of the rums. - Disadvantages: it is less presentable and there is no booklet (as each box is now different). However, you can use the QR code to go directly to the explanatory sheet of the rum on the website. That said, we are currently considering an evolution of the formula and this comment will be very useful to us. Some customers have loved this 'personalized' aspect starting from the 4th box, while others, like you, regret the absence of packaging and booklet. We remain at your disposal. The Rhum Attitude team.
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Client
Rating: 4 out of 5
Thank you for your review and see you soon on our site!
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Response from rhumattitude.com
Timelines respected and a hyper-secure packaging. In short... Perfect
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Nico
Rating: 3 out of 5
Thank you for your review and see you soon on our site!
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Response from rhumattitude.com
Everything went very well from the order to the delivery tracking. I would have loved to give you 5 stars but I almost refused the package because it was damaged. However, seeing that there was no liquid leakage on the box, I accepted it and was pleased to see that thanks to your careful packaging there was no breakage! Therefore, the tasting also went very well. Thank you for your seriousness and I will recommend you despite this incident but I wanted to point it out to you.
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DAVID M.
Rating: 4 out of 5
It's really a great concept to be able to buy 5cl samples, but I would be willing to pay a little more to have glass sample bottles that look better!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Sophie B.
Rating: 4 out of 5
I discovered Rhum Attitude by chance on the web to make a gift for my husband... And I was really pleasantly surprised by the service (responsive even at 11 PM), the delivery, and the tasting... Nothing to say everything is perfect!! Keep it up, we are promoting you and eagerly await the second box for August!! You are a great team...
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Client
Rating: 4 out of 5
Package arrived on the scheduled date. The box is pretty, the rum is good, and the booklet is interesting. I recommend without hesitation!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Cocovinfou
Rating: 4 out of 5
This site offers miniatures that allow you to taste rums. The delivery is secure and fast. I am satisfied.
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Response from rhumattitude.com
Thank you for your feedback!
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Emilie
Rating: 4 out of 5
No bad surprises. Fast delivery, products arrived in excellent condition
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Response from rhumattitude.com
Thank you for your feedback!
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Vincent
Rating: 4 out of 5
Delivery times respected, good packaging but the 'gift wrapping' left something to be desired considering the price of the bottle (better not to offer it)
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Response from rhumattitude.com
Hello, Thank you for this comment. This is the second remark on this subject, which reinforces our idea of modifying the service (even if it means making it paid if the solution is more expensive). I remain at your disposal. Best regards, Corentin from the Rhum Attitude team
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ph
Rating: 3 out of 5
Respect for delivery. Very good and easy online order. Confirmation email, shipping email, etc. very good. HOWEVER! The delivery person had torn the package (during transport, no theft) I was about to return it, Fortunately, the bottles are plastic and there was no breakage. We gifted the bottles, the person is delighted.
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Response from rhumattitude.com
Thank you for your review!
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Sautter D.
Rating: 4 out of 5
Good product analysis. Delivery respected with the little extra of gift wrapping and card. Watch out for the price. However, very satisfied with the site.
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Response from rhumattitude.com
Thank you for your feedback!
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Client
Rating: 4 out of 5
Fast delivery, very clear site and rather affordable prices!
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
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Pierre B.
Rating: 4 out of 5
It's a good experience that allows you to discover a wide range of rums and to get acquainted with varied, typical, and good quality products. The provided documents help to situate the typicities of the rums quite well. The style of the boxes is also quite nice.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Philippe
Rating: 4 out of 5
Very careful packaging, the bottles arrived quickly. I don't give 5 stars just because the 5cl miniatures are in standard plastic bottles made by Rhum Attitude and not in small glass bottles from the original brand. The rest was perfect.
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Response from rhumattitude.com
Thank you for your very helpful comment. We have received a few comments like yours from customers who did not notice that these are 'homemade' PET bottles. Everything is described on the site, especially by clicking on the orange 'i' to the left of 'Sample 5 cl', but it is entirely possible to overlook the information. Therefore, we will strengthen communication around this. In fact, very few 'miniatures' are available for import. If we were to sell glass miniatures, we might have 5% of the references available as samples. It is to provide the opportunity to taste all the rums (or almost) that we chose this option. The goal of the operation is more to 'let people taste' rather than to offer the possibility to collect.
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Client
Rating: 4 out of 5
Good communication, fast delivery. Highly recommended!
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
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Ca
Rating: 4 out of 5
Very good products. Great diversity. The price is too high.
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Response from rhumattitude.com
Thank you for your feedback!
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Elzorro
Rating: 4 out of 5
Product as described, and good after-sales service, unfortunately a bit long delivery due to an error but it does not concern the seller.
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Response from rhumattitude.com
Thank you for your feedback!
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Manon
Rating: 3 out of 5
A gift box ordered for a birthday, received 4 days before the desired delivery date (as the date choice was offered) and the birthday card proposed with the gift was forgotten in the package... too bad. However, the box was well packaged (with gift wrap as promised) and I received a quick response with apologies and a good acknowledgment of the improvements to be made, following the report of these small errors. I have no doubt that Rhum Attitude will do everything possible to address these small mistakes, so I will certainly order again as the products remain of quality and the exchanges very cordial.
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Response from rhumattitude.com
Thank you for your review!
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Carole
Rating: 4 out of 5
After my first order, I would have given 5! Because the products offered are numerous, the site is very well done and the after-sales service is top-notch!! That's why I recommended on the site without thinking twice... And I bought a bottle for 167€ but realized it was offered 26€ cheaper elsewhere... After the delivery was super fast and careful, really nothing to complain about there. I will pay attention to the price next time and if it's really more interesting elsewhere, I will still try another site... After the small bottle system is great, I took quite a few to taste! I highly recommend the site.
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Response from rhumattitude.com
Hello and thank you for your comment! Regarding prices, we frequently monitor our competitors to maintain prices that are both competitive and consistent with our purchasing costs, so that the company can develop normally and healthily. If a competitor occasionally undercuts prices, it is either because they have managed to source cheaper than us: we are sometimes much cheaper than others on certain items for the same reason, and it's great for our customers if we can pass on these attractive prices to them. Or it is to gain recognition. As far as we are concerned, we prefer to gain recognition through the quality of the services we provide.
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Client Z.
Rating: 4 out of 5
I was surprised by the speed of shipping my package, the explanations accompanying the rums... Pros!
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Response from rhumattitude.com
Thank you for your review!
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Hôtel C.
Rating: 4 out of 5
Clear site, perfect invoice and delivery tracking, fast delivery, no problems.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Christophe P.
Rating: 3 out of 5
Delivery arrived almost a week late compared to the initial deadline indicated at the time of the order. Package remained too long without processing in the Mondial Relay circuit.
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Response from rhumattitude.com
Thank you for your feedback!
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Ludo
Rating: 4 out of 5
Very good, good experience.
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Response from rhumattitude.com
Thank you for your feedback!
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Séverin
Rating: 4 out of 5
The system is simple: you taste lots of rums. And good rums. This leads to great discoveries for the taste buds, accompanied by the CV of the rum in question (history, production, tasting advice), which makes it even more accessible, and that's a good thing.
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Response from rhumattitude.com
Thank you for your feedback!
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Client
Rating: 4 out of 5
The formula is excellent, allowing you to test different rums, taste and compare before perhaps choosing bottles. Well done! To improve further, it would be interesting to add detailed descriptions of the aromas, specifics, and character, to allow for a more informed choice.
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Response from rhumattitude.com
Thank you for your feedback!
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Aure
Rating: 4 out of 5
Very good and varied rums. Very interesting tasting.
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Response from rhumattitude.com
Thank you for your feedback!
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Client
Rating: 3 out of 5
Package conforms to the order, quick reception, and good information on delivery. Quality products. However, disappointment regarding the presentation of plastic bottles for a birthday gift (glass bottles would have been more appropriate).
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Response from rhumattitude.com
Hello, Thank you for your very useful comment. Your disappointment is legitimate. We indicate everywhere on the site that these are P.E.T. (plastic for food) but as several people have pointed out, it's not enough. Following your comment, we are currently working to ensure that this important information is not overlooked when ordering samples. The choice of
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Pascal
Rating: 4 out of 5
Everything eventually arrived in good condition, even though Mondial Relay had some difficulties delivering to the relay point. The packaging was very decent.
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Response from rhumattitude.com
Thank you for your feedback!
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Audrey
Rating: 3 out of 5
Fast and careful shipping, quick response to messages. The only thing is I would have liked the miniatures to be in glass and not plastic.
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Response from rhumattitude.com
Thank you for your comment, We are sorry for this disappointment. I just checked your order and the box "I would like gift wrapping (service offered)" was not checked, which is why no gift wrapping was done. This is also specified in the summary of your order sent by email. If you have any additional comments on this subject so that we can improve our operating methods, or for any other point, we remain at your disposal at the email address [email protected] Best regards, Corentin from the Rhum Attitude team
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CM. 4.
Rating: 4 out of 5
sites.
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Response from rhumattitude.com
Thank you for your feedback!
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Hary
Rating: 4 out of 5
Delivered quickly.
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Response from rhumattitude.com
Thank you for your feedback!
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Toche
Rating: 4 out of 5
Great choice. Easy to use the site for ordering even in Belgium. Speed and reliability of delivery.
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Response from rhumattitude.com
Thank you for your review!
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Delphine
Rating: 4 out of 5
No particular problems. Delivery on time without breakage.
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Response from rhumattitude.com
Thank you for your feedback!
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Mitschler
Rating: 4 out of 5
The principle is nice to see in the long term
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Response from rhumattitude.com
Thank you for your feedback!
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