English 
F
Rating: 4 out of 5
40: Fast and professional
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Customer reviews of rhumattitude.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews
Summary of reviews
The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
42: Very complete catalog on many rums. Just a small disappointment about the plastic miniatures. Such a shame because I love the bottle for collection
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T
Rating: 4 out of 5
This merchant site offers good service but upon shipping the bottle is removed from the cardboard box. This allows for good protection but that was not the case with the packaging that arrived torn in one place, which didn't help me as it was a gift.
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K
Rating: 4 out of 5
Despite a loss issue with the delivery, the team was very responsive and attentive to my good receipt of my order. Always top.
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V
Rating: 4 out of 5
Top delivery.
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C
Rating: 4 out of 5
still as responsive
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N
Rating: 3 out of 5
I found it to be a very useful Christmas gift and it was a good idea, even though it is mentioned in the advertisement that you get a bottle at Christmas and in June, I never received either of those two bottles, so I can only give 3 stars despite everything
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Response from rhumattitude.com
Thank you for your order and your feedback. It is precisely stated in the presentation: 'Each rum box consists of a tasting booklet and 4 quality rums (5 cl per rum) + 1 bonus rum in June and December'. The quantity is therefore well mentioned (5 cl per rum), which also applies to the bonus rum. Did you not receive these bonus rums? The Rhum Attitude team
A
Rating: 4 out of 5
Very fast, well presented and delicious quality products
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B
Rating: 3 out of 5
Hello, the product corresponds to my order but I would have appreciated receiving this vintage bottle in a box. Thank you
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Response from rhumattitude.com
Hello, thank you for your order and for your feedback. It is very clearly specified on the site. 'Packaging: none' and the photo does not show a case. Since we take the photos ourselves, we systematically include the case or box in the photo when there is one. Moreover, creating boxes ourselves would be complicated given the different shapes of bottles, and would significantly increase the price of the bottles which is probably not what you would want.
A
Rating: 4 out of 5
I recommend with my eyes closed.
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S
Rating: 4 out of 5
Wide choice of rum, with many bottles having the option to buy a sample to taste!
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K
Rating: 4 out of 5
A good gift discovery idea
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C
Rating: 3 out of 5
I bought a high-quality rum gift set, the set arrived broken (damaged wood and broken plastic glass) given the price paid, very disappointed.
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Response from rhumattitude.com
Thank you for your order and your feedback. We are sorry for this incident that we only learn about by reading your review. In such cases, do not hesitate to contact our customer service to find a solution (replacement of the set when possible, return, compensation, etc.). We tried to reach you by phone and left a voicemail. We also sent you a personal email. Please feel free to respond to us. The Rhum Attitude team
A
Rating: 4 out of 5
Quality and service on time as planned. Very good.
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A
Rating: 4 out of 5
Great concept, first order shipped super quickly but one of the bottles arrived with a small leak (but there was still some left in the bottle!).
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Response from rhumattitude.com
Hello, Thank you for your order and your feedback. Leaks sometimes happen, whether with samples or even with bottles. In this case, do not hesitate to contact us to send you a new bottle or compensate you. We have sent you an email in this regard, feel free to respond. The Rhum Attitude team
B
Rating: 4 out of 5
Very good, fast delivery
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P
Rating: 4 out of 5
Good reception, the rum is excellent
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E
Rating: 3 out of 5
The shipment was well packaged, but the bottle cap was not airtight... it leaked in the box and I lost part of the contents.
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Response from rhumattitude.com
Thank you for your order and your feedback. We have 3000 references in stock. These are not products we manufacture: we buy them and resell them at retail. The airtightness of the bottles is difficult if not impossible to detect at departure (spirits bottles are stored upright). Therefore, it can happen that there is a leak during transport. Do not hesitate to contact us so that we can provide after-sales service! (sending a new bottle if you lost a large part, compensation, etc.) We have sent you an email in this regard. The Rhum Attitude team
C
Rating: 4 out of 5
Always a very satisfying experience with Rhum-Attitude, the parcels are well protected and the prices are interesting. Only small regret: some samples are in plastic vials, and I always fear that this degrades the whisky inside if we take a long time before tasting them.
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C
Rating: 3 out of 5
I am still waiting for my shipment, due to a lack of packaging material, incredible.
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Response from rhumattitude.com
Hello, As we explained to you 1) we sent it to you and there was a first break due to an order of 3 bottles (more difficult to protect), and the distance from the delivery area (Balearic Islands) 2) we are in the process of implementing a new protection system with airbags, which will allow us to send your order more securely. This solution is now imminent and will benefit everyone. 3) you agreed to wait for this new solution, rather than getting a refund. We have sent you an email to follow up with you.
S
Rating: 4 out of 5
Fast and serious shipping.
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G
Rating: 4 out of 5
Choice and competitive prices. Fast shipping and customer service. Eager to find solutions and involved in the follow-up until the end. One can only appreciate!
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E
Rating: 1 out of 5
Too expensive. I just realized that if I had bought my bottles at Carrefour I would have saved 25 for 5 bottles of Isautier arranged rum..
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Response from rhumattitude.com
Thank you for your order. Indeed, on certain references that can be found in supermarkets, we cannot be competitive. We do not have the same negotiating capacity... However, we offer them for people who do not have these references near them (supermarkets do not always have all the flavors) or who want to give gifts (shipping to a third party with the gift option).
J
Rating: 1 out of 5
Harassment to leave a review on Trustpilot and no way to unsubscribe. So bad rating. Edit: I received 2 requests from Trustpilot on May 4, one request from you on May 25, and a new request from Trustpilot today. The link to unsubscribe did not work otherwise I would have done it and that would have been the end of it. Your offer of 5€ is not very correct regarding Trustpilot. It suggests that you pay people for good ratings.
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Response from rhumattitude.com
We are sincerely sorry for your reaction. 3 important clarifications: 1) regarding the 5 euro offer, you omit to say that it was not a firm discount but a voucher for a future order. Moreover, very frequently when a customer has a negative experience, we offer a voucher; this is the first time we have been reproached for it. Finally, it is not conditional on any modification of your rating. When customers contact us or leave a negative review, we always do our best to provide the best possible response (sending a forgotten sample, for example, or making a commercial gesture); nothing obliges them to change their review, and we do it primarily to have a happy customer in the end... 2) regarding reviews on Rhum Attitude service, Trustpilot sends a first request 2 weeks after the shipment of the parcel, then a reminder 5 days later, and that’s where it stops. 3) moreover, you can unsubscribe right from the first email and no longer receive any Trustpilot emails. It’s at the bottom of the email, like for a newsletter: 'If you no longer wish to receive invitation emails to leave a review, you can unsubscribe from www.rhumattitude.com from the Trustpilot platform.' Just click on the word 'unsubscribe'. -> if that didn’t work, it’s an interesting piece of information that we would have liked to look into with your help because it could be due to many factors (the interface with which you read your emails, your smartphone or computer).
B
Rating: 4 out of 5
Competent and helpful contact for the order and fast delivery of products.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
J
Rating: 4 out of 5
Delivery a bit expensive.
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Response from rhumattitude.com
Hello, Thank you for your order and your feedback. We see that you chose express home delivery. It is indeed the most expensive option. For delivery in J+1, you also have chrono relay at a relay point which costs less. Moreover, from 140€, all delivery methods are free in mainland France. The Rhum Attitude team.
T
Rating: 4 out of 5
Hello, very happy with this purchase. Fast delivery, top packaging. Price in the average range. Regards
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
R
Rating: 4 out of 5
My last order was untraceable with DHL (theft or loss?) After a wait of 2 weeks and some email exchanges with Rhum Attitude's customer service, I received a full refund for my order.
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
L
Rating: 4 out of 5
Hello, As always, your excellent products, as well as your responsiveness, but the only small issue is that the delivery person did not want to go up the 4 floors to hand our gift directly to our client. Fortunately, our client did not have a physical problem that day, or a young child to 'keep an eye on', or that our client was an elderly person or even disabled... Have a good day. Laurence MERMET ATTRACTIVE Window
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Response from rhumattitude.com
Thank you for your review. We are sorry for the problems you encountered. We have reported the incident to the carrier. We hope to see you again soon on our site.
C
Rating: 4 out of 5
Good evening, I have nothing to complain about, except that during a purchase the web did not allow me to set my relay point, and I had to pay the shipping costs to my home, with a higher cost.
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Response from rhumattitude.com
Thank you for your review. We are sorry for the problem you encountered on our site. Please feel free to contact customer service in such cases. So that we can guide you or correct the problem. See you soon on our site! The Rhum Attitude team
A
Rating: 4 out of 5
Perfect timing and quality.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
M
Rating: 4 out of 5
Compliant with my request. Nice discovery.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
J
Rating: 4 out of 5
Nice selection and perfect delivery.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
N
Rating: 4 out of 5
On-time delivery. Well-packaged product. Affordable price.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
L
Rating: 4 out of 5
Fast and reliable service, however the inflation seems huge to me (I imagine Rhum Attitude is also affected). Even though Barbancourt is rare, I paid almost 50% more than my previous purchase... Fortunately, it is still just as good!
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Response from rhumattitude.com
Hello, our margin is always the same, we only pass on the price we pay.
M
Rating: 4 out of 5
Very good prices, fast delivery but a small issue with a few broken bottles upon receipt and not great packaging! But I received a gift card in return and the second order was delivered better!
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
S
Rating: 4 out of 5
The delivery went well.
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Response from rhumattitude.com
Thank you for your order. These things can happen with rum, even if it's extremely rare. In this case, do not hesitate to contact customer service as soon as you notice the problem so we can find solutions. We have contacted you by email in this regard. Please feel free to get back to us. The Rhum Attitude team
R
Rating: 4 out of 5
Very fast delivery service, package very well wrapped, the only downside is that shipping costs are really not cheap, we have to order 150 euros of rum for it to be free, that seems quite a lot to me otherwise nothing to say I highly recommend ??
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Response from rhumattitude.com
Hello, our prices are average for the sector and unlike our competitors, we offer you a gift with your order ;) Below 150€, Mondial Relay is available starting at 4.90€.
A
Rating: 1 out of 5
I did not receive the sample offered with my order!
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Response from rhumattitude.com
Thank you for your order and your feedback. Did you check well at the bottom of the box and in the protections? It is possible that the sample slipped. Otherwise, it is a preparation error: you need to contact customer service and we will send you a new sample. Our contact details are available throughout the site, especially at the bottom in the 'contact us' section: https://www.rhumattitude.com/contact/ We have sent you an email in this regard and also left you a voicemail with different options. Please feel free to respond so that we can resolve the issue in a way that suits you. The Rhum Attitude team.
M
Rating: 4 out of 5
I had the opportunity to test different rum samples following a subscription. This allowed me to then choose a rum that I regularly enjoy. Thank you. Bernard
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!