The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Satisfied with the delivery pace. Disappointed with the content.
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Response from rhumattitude.com
Thank you for your feedback. I will contact you to find out what disappointed you.
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Jeremy
Rating: 4 out of 5
8 : Very good site, interesting prices, I like being able to take samples to taste
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Response from rhumattitude.com
9 : Thank you for your feedback and see you soon on our website!
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Marie B.
Rating: 3 out of 5
32 : I placed an order of over 200€ and they did not respect my request for gift wrapping which was not done.. otherwise the site is serious and delivery is fast.
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Response from rhumattitude.com
33 : Hello, thank you for your feedback. The team may have wanted to do well by wanting to protect the bottle and the prestige box separately (thus without gift wrapping since it needed to be put back in the box upon receipt) but in that case they should have informed. Or it may simply have been an oversight on their part. We will contact you to understand in order to improve and to offer you a commercial gesture. The Rhum Attitude team
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Claude L.
Rating: 4 out of 5
42 : very good quality products, prices are a bit high
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Response from rhumattitude.com
43 : Thank you for your feedback, we generally have very competitive prices compared to our competitors and it is true that in a globalized economy it is not always possible to be the cheapest.
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Max
Rating: 4 out of 5
The concept of selling 5 cl bottles is great and the prices are among the lowest I found on the internet. The only flaw is that the site has a number of bugs, especially in the search and when used from an English browser.
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Response from rhumattitude.com
Hello, Thank you for your feedback. We are just a small online sales site. We do not have the same resources as giants like Amazon. We are working to correct the bugs that are reported to us, of course. However, we have not been able to reproduce the bugs you mentioned.
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CHARLOTTE
Rating: 4 out of 5
The delivery was fast, it's perfect. Small downside, the label on the bottle was dirty, and I couldn't clean it, so it's a bit of a shame for a gift..
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Response from rhumattitude.com
That can happen, you should of course contact us to find a solution like an exchange.
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Belly D.
Rating: 4 out of 5
18 : Good site, very easy to use.
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Response from rhumattitude.com
19 : Thank you for your feedback.
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Sophie D.
Rating: 4 out of 5
20 : I collect rare rums and also make cocktails, I find the selection and quality excellent. I also appreciate that other spirits are available. I think the site could eventually try to support struggling producers: Haitian rum after the earthquake, Ukrainian vodka now... good luck anyway, I remain a customer.
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Response from rhumattitude.com
21 : Thank you for your feedback.
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Julius
Rating: 4 out of 5
Bra service och snabb leverans.
Response from rhumattitude.com
Thank you for your feedback and see you soon on our website !
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Gabriel M.
Rating: 4 out of 5
40 : Good and fast, just the packaging of my last parcel was not great. I ordered empty 3cl samples to split, 3 were broken which is not very serious but there were pieces of glass in all the bottles (153) that I had to rinse and dry... 2 hours lost... otherwise for the bottles it's perfect.
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Response from rhumattitude.com
41 : We apologize for this unpleasant surprise. It's rare but there is always a possible risk of breakage. Above all, let us know next time so we can offer you a solution.
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Nico
Rating: 4 out of 5
Very good rum. Perfectly balanced to my taste
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Response from rhumattitude.com
Thank you for your feedback.
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CELINE G.
Rating: 4 out of 5
I bought this spiced rum on a friend's recommendation and I absolutely do not regret it! Delicious!
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Response from rhumattitude.com
Thank you for your feedback.
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Thierry B.
Rating: 4 out of 5
New order without any problems.
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Response from rhumattitude.com
Thank you for your feedback.
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JEH
Rating: 4 out of 5
Hello gentlemen, purchase: Lime rum. Fast delivery, impeccable service. The product: I was looking for an equivalent to the Lime Punch from Hédiard (a defunct company). Yours is quite good, but different from Hédiard. This is not a criticism of the product, but an attempt to find a perfect substitute, an impossible quest! Best regards JEH
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Response from rhumattitude.com
Thank you for your feedback.
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Eouzan
Rating: 4 out of 5
A bit disappointed with the gift wrapping.
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Response from rhumattitude.com
Hello, we apologize, we are currently reviewing our packaging method to offer you a better service.
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Sebastiaan V.
Rating: 4 out of 5
quick delivery, well packaged
Response from rhumattitude.com
Hello, sorry about the leaking bottle, we have informed the producer manys times now.
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Clément D.
Rating: 4 out of 5
Always good advice and a wide choice for new discoveries.
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Response from rhumattitude.com
Thank you for your review.
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SABRINA
Rating: 4 out of 5
Very good. Varied rums. Very interesting descriptive sheets.
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Response from rhumattitude.com
Thank you for your review.
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Julien T.
Rating: 3 out of 5
The ordering process is not very smooth. Rum arrived with a broken cork upon opening, making this action very delicate and requiring a replacement of the cork.
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Response from rhumattitude.com
Thank you for your order and for your review. Following this, we sent you an email to ask you to specify what you did not like about the ordering process (so we can prioritize improvements), and to offer you compensation for the broken cork. Please feel free to respond. Furthermore, when there is any incident, we invite you to contact us so that we can either fix the problem when possible or provide compensation. The Rhum Attitude team.
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Didier L.
Rating: 4 out of 5
10: Comprehensive site. I found rums from my collection. Package well prepared and secured. I won't hesitate to consult again. Thank you.
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Response from rhumattitude.com
11: Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Christophe S.
Rating: 3 out of 5
12: Unfortunately, there was a sealing issue with one bottle. This is the second time. Otherwise, despite the description, it's hard to get an idea of the typology. An indication of the aromatic palette (sweet, sugary, dry, etc., a bit like wines) would be a plus.
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Response from rhumattitude.com
13: Thank you for your feedback. Indeed, we have had some sealing issues with the samples recently. We have identified the source and corrected the problem, but it is possible that a few bottles slip through our checks. In this case, please do not hesitate to contact us as soon as you receive the package so that we can send you a new bottle if the loss is significant, or give you a discount if the loss is minor. Following our phone conversation, we have sent you the agreed commercial discount. See you soon on our site! The Rhum Attitude team.
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Marie
Rating: 4 out of 5
20: Disappointed by the size of the bottles.
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Response from rhumattitude.com
21: Thank you for your feedback. Following our phone conversation, you understood that it was 4*5 centiliters (so 20 cl in total) for the box of the month. We take note of the impression of low quantity and will indeed try to put a reference point in our photos so that we understand the size of the box, knowing that the advantage of its
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VERCOUSTRE
Rating: 3 out of 5
Exceptional choice Not very customer-friendly for after-sales service. I had a problem with the delivery. Rhum Attitude leaves you to handle it. I eventually retrieved my last package...10 days after the first one.
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Response from rhumattitude.com
Thank you for your order and your feedback. When there is a delay, we intervene. We do not leave customers to handle it alone. After discussing with you, we understood what happened: you sent a screenshot without comment directly to a member of Rhum Attitude who did not understand it was a customer complaint. If you had written a few words like 'hello I have a problem with my order' he would have likely understood and forwarded it to customer service. You need to contact customer service in one of these 4 ways (it's written all over the site): 01 75 51 46 19 or [email protected] or [email protected], or by using the chat box at the bottom of the site. We still sent you a proposal for a commercial gesture, feel free to respond. The Rhum Attitude team
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Pascal
Rating: 4 out of 5
Very good site, very reasonable prices on the majority of products except when they become rarer, the price tends to increase significantly.
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Response from rhumattitude.com
Thank you for your feedback.
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Monsieur S.
Rating: 4 out of 5
Very good. Delivery could be faster.
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Response from rhumattitude.com
Thank you for your feedback. You ordered in the morning and were delivered the next morning. It is impossible to do better without using expensive express carriers for our customers.
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LN
Rating: 4 out of 5
Serious. Fast delivery and suitable product although a bit expensive.
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Response from rhumattitude.com
Thank you for your feedback.
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Afonso
Rating: 4 out of 5
Very good discovery of rum that I would never have planned to buy. Great moments of conviviality with my friends during these tastings. However, it is a shame to present them in plastic bottles, especially since the caps have leaked twice.
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Response from rhumattitude.com
Thank you for your feedback, it is clearly stated when the samples are in PET or glass. We will soon change suppliers to avoid leakage problems.
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Christophe S.
Rating: 4 out of 5
The possibility of testing many rums thanks to the samples is very interesting. However, there is a lack of advice and some basic elements on all the differences and particularities of rum styles.
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Response from rhumattitude.com
Thank you for your feedback, everything is explained in detail on our blog: https://www.rhumattitude.com/blog/category/encyclopedie-du-rhum/
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Franck G.
Rating: 4 out of 5
The pickup point is closed, Rhum Attitude reacted very quickly and a new package arrived at another pickup point. Satisfied.
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Response from rhumattitude.com
When you have a problem with the carrier, do not hesitate to contact us. We sent you a message and we will call you tomorrow morning to find a solution with you. The Rhum Attitude team.
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Emanuela Z.
Rating: 4 out of 5
Good service.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Sophie B.
Rating: 1 out of 5
I contacted customer service to report a bug in the billing and shipping addresses before the delivery was made. Unfortunately, nothing changed and I couldn't retrieve my package and had to redirect it at my own expense to another address. Additionally, there was a delay in delivery so I couldn't take them on a flight to a foreign country.
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Response from rhumattitude.com
Thank you for your feedback. We are sorry for the issues you encountered. Following the email you sent regarding the delivery error, we called you. Once the package has been dispatched, we cannot change the delivery address. All carriers operate this way. That is why we emphasize in the confirmation email that our customers should carefully check the delivery address and contact us immediately if there are any changes to be made before the package leaves. As for the delay, these things sometimes happen. We intervene with the carrier if the package is stuck and not moving. We emailed you to make a commercial proposal, feel free to respond. The Rhum Attitude team
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Patric P.
Rating: 4 out of 5
Delivery and availability
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Amelie G.
Rating: 4 out of 5
Good experience. The price of the bottles should be indicated.
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Response from rhumattitude.com
Hello, I don't understand your comment? The prices are of course indicated everywhere on the site.
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bruno G.
Rating: 4 out of 5
Very fast delivery, no issues,
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Response from rhumattitude.com
Thank you for your order and your feedback. Following our phone conversation, we understood that you had to assemble the box that we had just disassembled to prevent it from being damaged during transport. The thin cardboard cases are often damaged, hence our choice to put them
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Hélène G.
Rating: 4 out of 5
Always such good selections! Thank you
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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serge K.
Rating: 4 out of 5
Fast delivery and in good condition, perfect packaging.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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CATHERINE C.
Rating: 4 out of 5
Very serious in terms of delivery and product compliance. However, very expensive... 20€ for a 50cl Isautier rum bottle! While 11€ for a 70cl bottle at the airport in Réunion today.
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Response from rhumattitude.com
Hello, Thank you for your feedback. You can imagine that it is difficult to compare prices in mainland France and local market prices, especially at an airport where you can buy tax-free! It would be like comparing 1 kilo of rice bought in France or in Punjab. I can assure you that our price is quite normal. Just compare it to our competitors. Excellence Rhum is at 25€ for example.
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Élodie C.
Rating: 4 out of 5
Fast delivery service... ease of use of the site... nice presentation of the boxes...
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Romaric O.
Rating: 3 out of 5
Problem with a 20 cl bottle leaking in the bag, loss of merchandise.
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Response from rhumattitude.com
Thank you for your feedback. This is quite an unusual problem, but since we've had a few more cases of this lately, the team is being extra vigilant and is doing a systematic check with every shipment. In any case, do not hesitate to report this kind of problem as soon as you receive the order by contacting our customer service. We have sent you a commercial proposal by email, feel free to respond. The Rhum Attitude team.
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