The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Delivery times too long, more than a week because the warehouse took 4 days to ship an item in stock.
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Response from rhumattitude.com
Thank you for your order and your feedback. As we indicated, this is not a shipping delay: we shipped your package the morning after your order placed at 6:50 PM. It is the tracking of the package that was not updated on the carrier's side. Delays or incorrect tracking happen with all carriers, even the best. Our role is to choose reliable carriers and to eliminate those with too frequent incidents. We have actually eliminated a few in the past, but those we use are generally reliable. We left a voicemail to offer you a commercial gesture for the delay. Please feel free to call us back. Best regards, The Rhum Attitude team.
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SABRINA R.
Rating: 5 out of 5
PERFECT, HIGHLY RECOMMENDED
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Clientdidailler F.
Rating: 5 out of 5
Delivery on time and as promised.
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vincent
Rating: 5 out of 5
Order placed on Wednesday at 11 AM, received on Thursday at 11 AM, nothing to complain about, always top-notch and impeccable packaging, maybe a small downside regarding the visibility of promotions on the site.
A shame: order placed with Chronopost delivery requested (against signature...) to receive it in time for a big event. Chronopost indicates that the package was delivered while I received nothing. Rhum-attitude relies on its general conditions which shift the conflict with the delivery person to the customer: I have already had to provide a certificate, identity papers... and now I am being asked to file a complaint. In the meantime, I have neither my package nor my €140. Be careful, this company is really not serious.
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Response from rhumattitude.com
Thank you for your order and your feedback. We explained the compensation procedure in case of delivery dispute against signature, which is underway. Our general terms and conditions only reflect this procedure. In the case of Chronopost, it is a bit heavier than with other carriers since a complaint must indeed be filed, which you have not done so far. If you had filed this complaint, we would have already refunded you, even if on our side, compensation can take months. Since you preferred to wait to see if this complaint was necessary, we need to wait for confirmation from Chronopost, which is conducting an investigation on its side, particularly with the delivery person. In 100% of cases, the process ends with a refund to the customer as soon as they provide the necessary documents, rest assured. It is a bit cumbersome and takes time, but it is essential; otherwise, we would end up with losses on orders refunded to the customer but not compensated due to missing documents. We will call you back to check on your order. The Rhum Attitude team.
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Jean M.
Rating: 1 out of 5
Order not received.
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Response from rhumattitude.com
Thank you for your order and your feedback. Unless I'm mistaken, you never reported this issue to our customer service. There are many ways to contact us indicated on the site and in our emails: email, phone, live chat on the site... It is more effective to contact us this way rather than through a negative public review (review requested 15 days after the package was shipped). We tried to call you this morning (message left on your voicemail, feel free to call). Furthermore, we have already initiated steps with the carrier. The Rhum Attitude team.
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Thierry B.
Rating: 5 out of 5
Clear, fast, professional.
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Christian B.
Rating: 5 out of 5
Order fulfilled in every way. Product exactly matching my purchase. Shipment in a well-protected package. Quite fast delivery. Total price not exaggerated.
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Monique G.
Rating: 5 out of 5
Very good products, highly appreciated by our guests.
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Pierrick B.
Rating: 5 out of 5
As always, an exceptional product delivered without issues!
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fifi F.
Rating: 5 out of 5
Delivery on time and as promised.
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Pierre O.
Rating: 5 out of 5
Very wide selection of quality items. Fast shipping in secure packaging.
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Pierre D.
Rating: 5 out of 5
A beautiful company with a magnificent shop that I unfortunately have not yet had the chance to visit. Very nice references with accurate tasting notes, deliveries on time as indicated. The little extra with the small gift offered proportional to the order is very unifying. Nothing to say except bravo ??
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Anthony M.
Rating: 5 out of 5
First order on Rhum Attitude. Wide selection of rums. Very fast and rigorous delivery. Nothing to say, perfect.
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Yves D.
Rating: 5 out of 5
Quality, choice, speed.
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Séverine B.
Rating: 5 out of 5
Very good rum, very well packaged and delivery time respected.
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Yann
Rating: 5 out of 5
Serious site, no complaints.
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Saa B.
Rating: 5 out of 5
The owners were super helpful with my online order as I faced some difficulties beforehand. Both their responses and the delivery were super fast! Would recommend to everyone.
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Excellent -.
Rating: 5 out of 5
saitte aixpairiensse eté trai trai bonne lantreprise vent du rum qui ai trai bon mairci bocou
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Sébastien M.
Rating: 5 out of 5
Quick and intuitive order taking. Fast delivery. Carefully packaged parcel. It feels serious and shows love for well-done work. I am now a converted new customer ;-) I highly recommend Rhum Attitude.
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Jean-Luc G.
Rating: 5 out of 5
Everything was perfect. Care, a classy gesture, unexpected (gift of a bottle of white rum), responsiveness, and speed. Bravo, sincerely bravo and thank you to the Rhum Attitude teams.
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Krzysztof P.
Rating: 5 out of 5
Jestem zwyczajnie zadowolony z powodu szybkiej realizacji oraz poczucia bezpiecze?stwa zakupów oraz dostawy. Dzi?kuj?!
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Mathieu B.
Rating: 5 out of 5
Fast shipping, well-protected package, top-notch.
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Laurent B.
Rating: 5 out of 5
Top experience, a wide choice of products at affordable prices, I really recommend this site for rum lovers.
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ribot
Rating: 5 out of 5
Large selection, interesting prices, and fast delivery. Plus, a 5 cl sample to taste... The only downside is that free shipping is offered over €120. €100 would be better.
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Monsieur B.
Rating: 5 out of 5
Shipping on the same day, delivery expected the next day but obviously Chronopost delayed...... Get rid of them, take a real carrier.
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Umberto
Rating: 5 out of 5
I am not on my first order and always satisfied. A fantastic team, multiple choices that can appeal to both beginners and connoisseurs. Always shipped within the prescribed deadlines and perfectly packaged. I recommend!
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LE N.
Rating: 5 out of 5
The choice and responsiveness of Rhum Attitude allowed us to give our friend the birthday gift he wanted.
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Christel H.
Rating: 5 out of 5
Good value for money. Delivery on time.
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Christophe
Rating: 5 out of 5
Received in good condition and on time ??
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jdon29900
Rating: 5 out of 5
Always good advice! And especially very available, both by phone and by email! Prices are very good! Thank you and keep it up!!
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Baptiste
Rating: 5 out of 5
Perfect delivery and the gift is always appreciated!
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stephane H.
Rating: 5 out of 5
Easy order, well-protected delivery and on time.
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Julia R.
Rating: 5 out of 5
Super professional and very good products for sale.
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camille K.
Rating: 5 out of 5
Excellent site. Beautiful variety of bottles at competitive prices. Ultra-fast delivery. Perfect!
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Cyril
Rating: 5 out of 5
2nd order at Rhum Attitude. There was a preparation error but customer service was very responsive and quickly reshipped the missing product. Good customer service and the online advisors are relevant.
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SAMOYEAU J.
Rating: 5 out of 5
Quality of service is present. Very good product.
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