Customer reviews of rhumattitude.com

Thank you for your comment and your perseverance. We fully understand your remarks. However, we have indeed improved things and now have very few preparation errors (maybe one or two a month at most, and practically never any breakage...). On the transport side, it's generally quite good too, but on that side, we have less control to improve things, once we have eliminated the less good carriers. We strive to continuously improve our methods to avoid errors and we hope that the next order will be perfect.

Hello, you are right we do not individually protect these empty bottles, as it would be very expensive and we would have to significantly raise the price. Most of the time they arrive in perfect condition. Sometimes there may be one or two broken bottles, in which case do not hesitate to contact us, we will refund you + a commercial gesture, or we will send you the broken bottles if needed.

Thank you for your very helpful comment.
To change the address, you need to contact us; you cannot change it yourself.
You are right, it was poorly indicated on the site; we have just added clearer explanations.

Thank you for your comment.
We understand your frustration but here are 2 points to nuance your remarks:
1) Despite our reminders, it took you nearly 2 weeks to send us the required sworn statement to contest a delivery. However, if we take too long to compile the file, the carriers do not reimburse.
2) Despite this, we still fought to obtain a favorable outcome and we fully reimbursed you.

Hello,
Indeed it is a preparation error. Following this error, you called us and in agreement with you, we gave you a discount.

Hello, our warehouse being in France, only deliveries to France benefit from free delivery from 140 euros. For Belgium as for all other countries there is a significant discount on shipping costs from 140 euros. The inflation known in recent years on transport costs does not allow us to deliver for free outside of France.

Hello,
We are sorry for this bad experience.
Don't hesitate to contact customer service in these cases we can exchange the book or give you a discount.
Moreover, we take note to put plastic film for the next times, packages are not supposed to get wet but your experience shows that it can happen.

Hello,
Do not hesitate to contact customer service when this happens, we can for example exchange the defective bottle, or give you a discount corresponding at least to the observed loss. In 100% of cases we find a satisfactory arrangement for our customers.

Hello. I understand your disappointment. You ordered samples and not miniatures. They are meant for tasting and not for collecting. Everything is clearly explained when you take a sample and go to your cart.
"One or more samples are in your cart.
These are not miniatures: their only purpose is to let you taste the nectars they contain.
Learn more Hide this message"
When you click on "Learn more" you have the photos and the details.
Moreover, why not contact us when it's like that? We can do an exchange with real miniatures that we have as well: https://www.rhumattitude.com/cave/hennessy-vs-en-mignonnette-de-5-cl/

Hello,
Following this error we had indeed found together an appropriate response to the problem.

Hello,
Yes, it was a bug but when you reported it, we immediately sent you the package. Did you receive it well?
Bugs happen on all sites, even the best ones. We are constantly working to improve our site.
Thank you for your understanding.
The Rhum Attitude team

Thank you again for your order.
Regarding the samples, they are not miniatures.
Everything is explained when you add one to your cart.
There is also a recap button in your cart.
Click on "learn more" and everything is explained: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/
The purpose of these samples is only to taste because the corresponding miniatures simply do not exist.
We sent you a commercial proposal by email on August 3rd to address this legitimate disappointment if you hadn't seen all of this. Don't hesitate to reply to us.
The Rhum Attitude team

It is possible that the option you chose was mistakenly modified during a change in pricing tier, for example.
Following your completely legitimate feedback, we sent you an email to make a commercial proposal to which you responded positively.
The Rhum Attitude team

Hello,
Thank you for your feedback and your order.
Regarding UPS, we are working with them to resolve these known issues.
Regarding the fingerprints, the preparation team is made aware to first not add to them, and also to identify and remove them as best as possible when they occur. Despite all our precautions, it happens that some escape our vigilance.
In any case, I have sent you a voucher of 4 euros valid indefinitely.
Best regards,
Olivier from the Rhum Attitude team

Hello,
thank you for your order and your feedback.
We cannot find any trace of your message, how did you send it? It may be a handling error on our part. We make sure to respond to every message.
It is possible that you initially chose a sample and that the offered product reset (this can happen when changing price tiers after modifying the cart, for example). We have planned to remedy this with a specific alert.
In any case, I suggest either visiting our shop in Brussels to take a sample of one of our barrels, or using your voucher of 3 to 10 euros so that you can take a corresponding one during your next order.

Hello,
Photo well received. This is a manufacturer's defect that is impossible to identify before shipping. We have made a commercial proposal by email, do not hesitate to respond.
Best regards,
the Rhum Attitude team

Hello,
Thank you for your patience. We completely understand your comment and we are sorry for these exceptional delays. In our email regarding the commercial gesture, we had specified that you needed to send us an email indicating the proper receipt of the package to trigger the commercial gesture. We have just sent it to you by email and the gift card is valid indefinitely on our site.
The Rhum Attitude team

Hello,
Yes, you are absolutely right. This degraded service is linked to the relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. As compensation, we have sent you a gift card valid indefinitely on our site.

Hello,
The degraded service for certain orders is linked to the recent relocation of our warehouse. We did everything to avoid delays but we encountered unforeseen issues. On the other hand, the information about gift packages and messages in our logistics tool was not properly communicated. This is part of the "failures" related to this difficult change and we are truly sorry it does not meet the usual service level. Everything has gradually returned to normal.
The Rhum Attitude team

Hello,
The flattening of the case is precisely intended to avoid damaging it. These Bally cases are particularly difficult to handle, by the way. Despite all our precautions, the cases sometimes arrive damaged.
Why didn't you send a message to customer service upon receiving your order? Maybe you did and we didn't see your message or your call.
I offer you either a refund of 5 euros on your credit card or a gift card of 10 euros valid indefinitely on our site.
Would that be acceptable to you?
Olivier from the Rhum Attitude team

Hello, thank you for your feedback.
We have just moved our logistics to handle it ourselves and to improve this type of service.
Best regards
the rum attitude team

Thank you for your order and your comment. When there is a problem, do not hesitate to contact us [email protected], and to send us photos for example which allow us to understand what may have happened and repair the damage. We almost never have any breakages even in distant countries and we prepare the packages with care. It is possible that the package was repackaged en route, for example. Rhum Attitude team

Thank you for your comment and your opinion. We generally charge less than what the shipping costs us. Shipping costs have become very expensive with inflation, and the bottles are heavy which also explains the cost. The Rhum Attitude team

Thank you for your order and your opinion. When there is a problem with your order, do not hesitate to contact customer service to see the solutions to be provided (compensation, commercial gesture, replacement...). This way we can resolve your issue and you can give us 5 stars :) The Rhum Attitude team

Thank you for your order and your opinion. As we indicated, the Chronopost procedure requires filing a complaint online to be reimbursed (due to numerous abuses in the past). It is quite quick and necessary otherwise we are not reimbursed. This condition for reimbursement is indicated in the terms and conditions on our site. Chronopost practices this with all websites, so you would have had the same difficulty elsewhere. Once we have the receipt of this complaint, we will immediately refund you or send you a new package. It is not too late. Thank you for your understanding. The Rhum Attitude team

Thank you for your order and your opinion. Despite all our processes and the vigilance of our teams, mistakes can happen and we thank you for your patience. We have indeed replaced the wrong bottles with the right ones and it was quite heavy for you. In these cases, we usually make a commercial gesture. We will get back in touch with you. The Rhum Attitude team

Thank you for your order. You contacted us on Friday, January 31, to report the issue, as the package has been marked 'delivered' since January 23. We immediately filed a complaint with the carrier. It takes a little time for them to respond and locate the package if necessary. We will get back to you as soon as we have their response. The Rhum Attitude team

Thank you for your order and for your comment. It is difficult to miss the explanations. Each time you add a sample to your cart it says "You have added one or more sample(s) to your shopping cart: find out more about this offer." with an invitation to click on "Find out more about this offer." And once in the cart it says "You have at least one sample in your shopping cart, feel free to learn more about this offer." with the same button "Read more." Everything is explained. But we can be in a hurry or not see it, it's understandable. We offer almost all rums in sample form. They are in fact made of P.E.T. (no breakage, keeps the rum very well, just like the glass) and do not have the same label as the original bottles. Very few rums are available in the form of "mignonnettes" which you can also find here: https://www.rhumattitude.com/en/cave/?_capacity_filter=5-cl Many rum lovers find with us the means to taste almost any rum. You could absolutely withdraw and return the package. We have sent you an email to offer you solutions.

Thank you for your order and your feedback. We did not see your email and we are sorry. We will quickly contact you and find a solution for you. The Rhum Attitude team

Thank you for your order and your feedback. Regarding the labels without information, it was indicated on our site: 'The tasting is done blind as the name of the rum is not indicated on the bottles. A QR Code present on the label allows access to all the details of the tasted cuvée and the history of its distillery. The QR Code also allows access to a tasting video accompanied by a member of the distillery.' We apologize for the repositioning of the bottles in the calendar. We will see how to avoid this in the future. Following your feedback, we called you and offered a return. The Rhum Attitude team

Thank you for your order and your feedback. You ordered on Wednesday, August 7 via Mondial Relay. We indicate a delivery in +4 working days, as a guideline and not contractual, which gave a theoretical delivery on Tuesday, August 13, and your package arrived at the pickup point on Wednesday, August 14, so with an additional day. To go faster, you need to opt for a chrono relay solution, which is more expensive but much faster (J+1). The Rhum Attitude team.

Thank you for your order and your feedback. Following your alert, the stock has been checked and it seems that all the bottles have the same defect. Usually, this bottler does not number the cases. They probably made a mistake labeling the cases with the bottle labels. We have reported the inconsistency to the supplier. The Rhum Attitude team.

Thank you for your feedback and your order. Following a phone exchange, you have indeed received the order in question. However, the next order is currently being processed. The payment by bank transfer for this one took a bit longer than expected to arrive in our bank account. The Rhum Attitude team

Thank you for your order and your feedback. We contacted you by phone to discuss this matter. The glasses were out of stock with the supplier. Since then we have received them and a package has been sent to you to regularize this situation. The Rhum Attitude team.