Customer reviews of rhumattitude.com

Hi, we are sorry about this situation. Usually the samples are well sealed and never leak. But in that case please send us a picture of the samples at [email protected] and we will fix this somehow, as we always do.

Thank you for your feedback and your order. You emailed us about this and we replied. As we mentioned, the packaging box for the glasses is not mentioned on the product sheet or in the photo; it serves only as additional protection. That said, we still offered you a commercial gesture, feel free to respond to our email. The Rhum Attitude team.

Thank you for your order and your feedback. If you are not familiar with a rum, it is better to take a sample; otherwise, the risk of disappointment is quite high. We have set up a sample system precisely for that. We love this rum and try to describe it as best as we can with the tasting note, but tastes and colors...

Thank you for your order and your feedback. As we agreed, we tasted the sample in question and it matched well. We cannot explain the problem encountered for which we are sorry, but we obviously trust you and have fully refunded the sample. The Rhum Attitude team.

Thank you for your order and for your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same button 'Learn more.' Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/

Thank you for your order. You placed the order at 6:10 PM. You then asked us a question by email at 7:35 PM. We replied the next morning at 9:17 AM. This question was BLOCKING since we needed the answer to be able to ship. However, you replied to us that evening at 5:45 PM, which was too late for same-day shipping. That's why the package left the next day, thus with a 24-hour delay. You cannot blame us: we wanted to provide you with the best possible service. If we had sent the package without waiting for your response, you could have blamed us as well. The Rhum Attitude team

Thank you for your order, your feedback, and your loyalty! If the packages were repackaged, it means they were mishandled, and if everything arrived intact, it means it wasn't so badly packaged ;) Indeed, we adapt the type of packaging to the number and types of bottles sent. Our breakage rate is extremely low regardless of the type of packaging. Thank you again, The Rhum Attitude team

Thank you for your order and your feedback. The period following your order was that of the farmers' movement, so some packages experienced delays. Moreover, Mondial Relay is the longest solution (the J+4 we display is an indicative average) but it is also the cheapest. We also have faster carriers like Chrono Relais (J+1). You can choose them when finalizing your order, but it's more expensive (+3 € for Chrono Relais).

30: Thank you for your order and your feedback. When placing your order, you chose your gift, which was a 3 centiliter bottle of Malteco seleccion 1986 40°. If you did not receive it, it is an error and do not hesitate to contact us. We take pride in sending you the entirety of your order, it's the least we can do: whether it's a gift or not, we will send you the missing product. We sent you an email in parallel to offer options including sending the missing bottle. The Rhum Attitude team.

33: Thank you for your order and your feedback. We take note of your comment and will pass it on to the calendar manufacturer. Next year we will specify the spiciness in the description. The Rhum Attitude team.

Thank you for your order and your comment. We do our best to protect the corks with an additional wax closure. Unfortunately some waxes are very friable and sometimes damaged during transport. Following your complaint, we gave you the discount that seemed to suit you. Obviously you are still not satisfied and we regret it. We could have found another solution. The Rhum Attitude team

Hello, the wax is particularly difficult to protect during transport, it happens despite our precautions. If it's for opening, it really happened during transport, you can be sure that the bottle was intact; if it's for gifting, don't hesitate to call so we can find a solution together.

Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/

Thank you for your order and your feedback. Here are the facts: you ordered on September 5 and the package left on the morning of the 6th. Our carrier Chronopost broke the package despite all the protections put in place by our logistics, which unfortunately happens sometimes. You demanded a solution that was not acceptable: sending a new package to you and another to the Netherlands, at no extra cost. We go out of our way for our customers, including with extra costs, but within reasonable limits, which you did not want to hear. We obviously refunded you once the package was declared broken, as we do every time this case arises. The Rhum Attitude team

Thank you for your order and your feedback. As we indicated, this is not a shipping delay: we shipped your package the morning after your order placed at 6:50 PM. It is the tracking of the package that was not updated on the carrier's side. Delays or incorrect tracking happen with all carriers, even the best. Our role is to choose reliable carriers and to eliminate those with too frequent incidents. We have actually eliminated a few in the past, but those we use are generally reliable. We left a voicemail to offer you a commercial gesture for the delay. Please feel free to call us back. Best regards, The Rhum Attitude team.

Thank you for your order and your feedback. We explained the compensation procedure in case of delivery dispute against signature, which is underway. Our general terms and conditions only reflect this procedure. In the case of Chronopost, it is a bit heavier than with other carriers since a complaint must indeed be filed, which you have not done so far. If you had filed this complaint, we would have already refunded you, even if on our side, compensation can take months. Since you preferred to wait to see if this complaint was necessary, we need to wait for confirmation from Chronopost, which is conducting an investigation on its side, particularly with the delivery person. In 100% of cases, the process ends with a refund to the customer as soon as they provide the necessary documents, rest assured. It is a bit cumbersome and takes time, but it is essential; otherwise, we would end up with losses on orders refunded to the customer but not compensated due to missing documents. We will call you back to check on your order. The Rhum Attitude team.

Thank you for your order and your feedback. Unless I'm mistaken, you never reported this issue to our customer service. There are many ways to contact us indicated on the site and in our emails: email, phone, live chat on the site... It is more effective to contact us this way rather than through a negative public review (review requested 15 days after the package was shipped). We tried to call you this morning (message left on your voicemail, feel free to call). Furthermore, we have already initiated steps with the carrier. The Rhum Attitude team.

Hello, We discussed your package, it has been at a pickup point for a long time, a bit further away than expected, due to the carrier's negligence. That is why we made a commercial gesture. You planned to pick it up before September 3, the date it will be returned to us. As we discussed on the phone, do not hesitate to get back to us once you have picked up the package, or to report any further difficulties. The Rhum Attitude team

Thank you for your order. When you place an order you do not pay French VAT but we indicate that you will have to pay UK duties. Unfortunately, we have found that the UK customs are quite often wrong in the amount they claim from our customers, but we cannot do anything about it. We are seriously considering stopping shipments to the UK because of this. In the meantime, you can always refuse the package, which also costs us a round trip but which we offer in these cases.

Thank you for your order and your feedback. In 9 years of existence, it has never happened that we did not respond to a customer, it had to be the first time. We usually respond within 24 hours and generally within the hour. I am really sorry for this incident. I have made our team aware so that this does not happen again. I left you a voicemail and I am sending you an email with a proposal to resolve this leak issue, feel free to call back or respond to the email. Olivier, founder of Rhum Attitude

Hello, Thank you for your feedback but it concerns the previous order which arrived safely and on time, via Colissimo (and not DHL which we have not offered for a long time). You can always select home delivery on our site, and you are not obliged to choose Mondial Relay. You write yourself that the J+4 have not even passed and the feedback regarding the order you are talking about will only be requested in 15 days. Feedback is requested at the end of a generally completely finished experience, including customer service if necessary.

Thank you for your order and your feedback. After exchanging with you, it is a review posted directly on the site (and not via Trustpilot) that has disappeared, probably deleted by mistake. We are sorry and we will be particularly vigilant for the next ones :) The Rhum Attitude team

Hello, Thank you for your order and your feedback. However, in the dropdown menu of the cart that allows you to choose your gift, you selected 'Rhum Attitude Gift Card 3 euros with no expiration date' and not a sample. Perhaps you missed this step as an option is checked by default. In any case, if you go to your account and add a bottle to your cart, you will see your gift card appear, click on it and it gives you a 3 euro discount. It's valid indefinitely. We have resent you the gift card code.

Thank you for your order and your feedback. However, we send you an email on the day the package leaves with the tracking link. Did you not receive this email? Maybe in your spam? Furthermore, we provide your email and phone (text) to the carrier so they can notify you of the package's arrival at the pickup point (which you can also see with the tracking link mentioned earlier). The Rhum Attitude team.

Thank you for your order and your feedback. We have 3000 very varied references. We cannot guarantee that everyone will like what they order. That's why we have set up a sample system that allows everyone to taste before buying a full bottle, if they don't know it. Indeed, Don Papa does not please everyone and offers a rather atypical rum. Generally, those who buy it from us already know it.

Thank you for your order and your feedback. The poorly protected bottle is a bit strange. Was the parcel not repackaged? Please feel free to send us photos so we can raise this issue with our preparation team. We are constantly trying to improve our processes. The Rhum Attitude team.

Thank you for your order and your feedback. If you did not receive the ordered glasses, it is probably a preparation error. Why didn't you contact us at the time of receiving the parcels? We would have sent them to you immediately. It's not too late; we sent you an email in this regard, please feel free to respond so we can find a satisfactory solution for you. The Rhum Attitude team.

Hello, Thank you for your feedback and your order. You purchased Père Labat Blanc Bio 60°. Normally, it is not found in supermarkets. And our prices are perfectly in line with those of wine merchants and our competitors. Are you sure it was the same reference? If it wasn't organic and/or not at the same degree, it is necessarily much cheaper... The Rhum Attitude team.

Hello, Thank you for your order and your feedback. You should have called us upon receiving your parcel, I am sure we would have found a solution to send you presentation boxes for your samples (which are not free - see explanations by following the link below). You chose a free sample instead of the gift package in the dropdown menu of your cart where a free option is offered. We cannot take both the free sample and the free gift package otherwise we wouldn't keep track. Every time you add a sample to your cart, it says 'You have added one or more samples to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ The R.E.T. preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in R.E.T., however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/ The Rhum Attitude team.

Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in P.E.T., however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more samples to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ The P.E.T. preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in P.E.T., however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/ The Rhum Attitude team.

Thank you for your feedback. In this case, you need to let us know, and we will send you a brand new one ;) We sent you an email in this regard, don't hesitate to reply so we can correct this issue.

Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Each time you add a sample to your cart, it is written 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it is written 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. The PET (no breakage) preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/. You can absolutely retract and return the package. We have written you an email in this regard. The Rhum Attitude team.

As exchanged by email following your review, for your previous orders you had purchased presentation boxes that are sold separately: https://www.rhumattitude.com/cave/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ We do not 'offer' them because it would force us to increase the cost of each sample. See you soon on our site.

Thank you for your order and your feedback. It is precisely stated in the presentation: 'Each rum box consists of a tasting booklet and 4 quality rums (5 cl per rum) + 1 bonus rum in June and December'. The quantity is therefore well mentioned (5 cl per rum), which also applies to the bonus rum. Did you not receive these bonus rums? The Rhum Attitude team

Hello, thank you for your order and for your feedback. It is very clearly specified on the site. 'Packaging: none' and the photo does not show a case. Since we take the photos ourselves, we systematically include the case or box in the photo when there is one. Moreover, creating boxes ourselves would be complicated given the different shapes of bottles, and would significantly increase the price of the bottles which is probably not what you would want.

Thank you for your order and your feedback. We are sorry for this incident that we only learn about by reading your review. In such cases, do not hesitate to contact our customer service to find a solution (replacement of the set when possible, return, compensation, etc.). We tried to reach you by phone and left a voicemail. We also sent you a personal email. Please feel free to respond to us. The Rhum Attitude team

Thank you for your order and your feedback. We have 3000 references in stock. These are not products we manufacture: we buy them and resell them at retail. The airtightness of the bottles is difficult if not impossible to detect at departure (spirits bottles are stored upright). Therefore, it can happen that there is a leak during transport. Do not hesitate to contact us so that we can provide after-sales service! (sending a new bottle if you lost a large part, compensation, etc.) We have sent you an email in this regard. The Rhum Attitude team

Hello, As we explained to you 1) we sent it to you and there was a first break due to an order of 3 bottles (more difficult to protect), and the distance from the delivery area (Balearic Islands) 2) we are in the process of implementing a new protection system with airbags, which will allow us to send your order more securely. This solution is now imminent and will benefit everyone. 3) you agreed to wait for this new solution, rather than getting a refund. We have sent you an email to follow up with you.