Customer reviews of rhumattitude.com

Thank you for your order. Indeed, on certain references that can be found in supermarkets, we cannot be competitive. We do not have the same negotiating capacity... However, we offer them for people who do not have these references near them (supermarkets do not always have all the flavors) or who want to give gifts (shipping to a third party with the gift option).

We are sincerely sorry for your reaction. 3 important clarifications: 1) regarding the 5 euro offer, you omit to say that it was not a firm discount but a voucher for a future order. Moreover, very frequently when a customer has a negative experience, we offer a voucher; this is the first time we have been reproached for it. Finally, it is not conditional on any modification of your rating. When customers contact us or leave a negative review, we always do our best to provide the best possible response (sending a forgotten sample, for example, or making a commercial gesture); nothing obliges them to change their review, and we do it primarily to have a happy customer in the end... 2) regarding reviews on Rhum Attitude service, Trustpilot sends a first request 2 weeks after the shipment of the parcel, then a reminder 5 days later, and that’s where it stops. 3) moreover, you can unsubscribe right from the first email and no longer receive any Trustpilot emails. It’s at the bottom of the email, like for a newsletter: 'If you no longer wish to receive invitation emails to leave a review, you can unsubscribe from www.rhumattitude.com from the Trustpilot platform.' Just click on the word 'unsubscribe'. -> if that didn’t work, it’s an interesting piece of information that we would have liked to look into with your help because it could be due to many factors (the interface with which you read your emails, your smartphone or computer).

Thank you for your order and your feedback. Did you check well at the bottom of the box and in the protections? It is possible that the sample slipped. Otherwise, it is a preparation error: you need to contact customer service and we will send you a new sample. Our contact details are available throughout the site, especially at the bottom in the 'contact us' section: https://www.rhumattitude.com/contact/ We have sent you an email in this regard and also left you a voicemail with different options. Please feel free to respond so that we can resolve the issue in a way that suits you. The Rhum Attitude team.

33 : Hello, thank you for your feedback. The team may have wanted to do well by wanting to protect the bottle and the prestige box separately (thus without gift wrapping since it needed to be put back in the box upon receipt) but in that case they should have informed. Or it may simply have been an oversight on their part. We will contact you to understand in order to improve and to offer you a commercial gesture. The Rhum Attitude team

Thank you for your order and for your review. Following this, we sent you an email to ask you to specify what you did not like about the ordering process (so we can prioritize improvements), and to offer you compensation for the broken cork. Please feel free to respond. Furthermore, when there is any incident, we invite you to contact us so that we can either fix the problem when possible or provide compensation. The Rhum Attitude team.

13: Thank you for your feedback. Indeed, we have had some sealing issues with the samples recently. We have identified the source and corrected the problem, but it is possible that a few bottles slip through our checks. In this case, please do not hesitate to contact us as soon as you receive the package so that we can send you a new bottle if the loss is significant, or give you a discount if the loss is minor. Following our phone conversation, we have sent you the agreed commercial discount. See you soon on our site! The Rhum Attitude team.

Thank you for your order and your feedback. When there is a delay, we intervene. We do not leave customers to handle it alone. After discussing with you, we understood what happened: you sent a screenshot without comment directly to a member of Rhum Attitude who did not understand it was a customer complaint. If you had written a few words like 'hello I have a problem with my order' he would have likely understood and forwarded it to customer service. You need to contact customer service in one of these 4 ways (it's written all over the site): 01 75 51 46 19 or [email protected] or [email protected], or by using the chat box at the bottom of the site. We still sent you a proposal for a commercial gesture, feel free to respond. The Rhum Attitude team

Thank you for your feedback. We are sorry for the issues you encountered. Following the email you sent regarding the delivery error, we called you. Once the package has been dispatched, we cannot change the delivery address. All carriers operate this way. That is why we emphasize in the confirmation email that our customers should carefully check the delivery address and contact us immediately if there are any changes to be made before the package leaves. As for the delay, these things sometimes happen. We intervene with the carrier if the package is stuck and not moving. We emailed you to make a commercial proposal, feel free to respond. The Rhum Attitude team

Thank you for your feedback. This is quite an unusual problem, but since we've had a few more cases of this lately, the team is being extra vigilant and is doing a systematic check with every shipment. In any case, do not hesitate to report this kind of problem as soon as you receive the order by contacting our customer service. We have sent you a commercial proposal by email, feel free to respond. The Rhum Attitude team.

Thank you for your comment. What kind of problem did you encounter? A delay? In that case, do not hesitate to contact us so that we can intervene if the package is not moving forward, for example, or to offer you a discount or a commercial gesture. We have sent you an email in this regard, feel free to respond. The Rhum Attitude team

Thank you for your order. Of course https://www.rhumattitude.com/en/cave/mg-grogue-velha-2-ans-445/ is a real capeverdean rum ! We are sorry you did not like it. As far as we are concerned we like it, it is a matter of taste... You should try our samples before buying a full bottle. We have other rums from Cape Verde that you might like : https://www.rhumattitude.com/en/spiritueux/region/indien-pacifique/cap-vert/ but please try samples first ;)

Thank you for your order and your feedback. The gift wrap is sometimes damaged when the package is particularly shaken by the carrier. We have sent you a proposal for a commercial gesture by email. The Rhum Attitude team

Thank you for your order and your feedback. Unless there are specific difficulties, the cardboard boxes are flattened at the bottom of the package and the lids of the tubes are removed. Whether it is for this kind of problem or another, do not hesitate to contact us so that we can provide you with a solution or compensation. We have also sent you an email in this regard. The Rhum Attitude team.

Hello, we are just a small player in the spirits world, we cannot afford it. Moreover, none of our competitors offer free delivery, not even the biggest players.

Hello, This calendar you have chosen is the best-selling and most appreciated, and it is also one of the cheapest. A quantity of 2cl for a spirits calendar is also the norm. For the description of the rums, everything is clearly indicated on the website: https://24daysofrum.com/

Thank you for your feedback. It is indeed necessary to distinguish between 'samples' (which you mostly ordered, either in glass or in PET depending on the case) and 'miniatures' (which are the ones that are photographed). The samples are really meant for tasting, while the miniatures are more for collecting (or for tasting as well, of course...). Everything is explained on the website, and it is difficult to miss the information: When you add a sample to your cart, it is indicated twice (right away and once in your cart): 'You have at least one sample in your cart, feel free to learn more about this offer.' We invite you to click on 'Learn more.' and you will find all the explanations, along with a link to the miniatures as you wish. However, we understand that one might not notice if they are in a hurry or not paying attention. We sent you an email to offer you a commercial gesture. The Rhum Attitude team.

Thank you for your feedback. Please do not hesitate to contact us as soon as you receive the package so that we can resolve any issues that may arise. We do not quite understand because you ordered only 2 bottles, 2 glass samples, and 6 PET bottles with their caps. Could you please be more specific about what happened? Normally, when possible without the risk of tearing, the 2 cases are folded and placed on the side or at the bottom of the package to avoid any damage. We also sent you an email to get more explanations and possibly find solutions for you. The Rhum Attitude team.

Thank you for your order and your feedback. It was indeed a rare and isolated computer issue that delayed the shipment of your order, and we apologize for that. Following this incident, we sent you a gift card valid indefinitely in the hope that it will help you return to our site. Best regards, The Rhum Attitude Team

Thank you for your feedback.

Thank you for your order. We immediately responded to your request on the website chat to guide you on the next steps. Most of the time, payments go smoothly. Sometimes there are difficulties (interface issues between your bank and the website's bank), and indeed, sometimes you need to place a new order. We also offer the payment solution via bank transfer when there are issues with the credit card.

Thank you for your feedback and see you soon on our site!

Thank you for your feedback. Sometimes delivery can take longer than expected when the carrier encounters an issue. Especially in May, which has several public holidays. Unfortunately, we have no way to act on this level. I suggest trying another carrier than Mondial Relay next time as it is the carrier with the longest delivery times. I have also sent you an email.

47: Thank you for your feedback!

Thank you for your order and for your comment. Regarding the 'plastic', it is difficult to overlook the explanations. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. But one can be in a hurry or not see it, which is understandable. What makes our site strong is that we offer almost all rums in the form of samples. They are indeed in P.E.T. (no breakage, preserves the rum very well, just like glass) and do not have the same label as the original bottles. Very few rums are available in the form of 'miniatures' which you can find here: https://www.rhumattitude.com/cave/?pa_contenance=5-cl A lot of rum enthusiasts find a way to taste almost any rum with us. THAT SAID: for 'exceptional' bottles, we are planning a glass bottle option. This is a project that should come to fruition in a few weeks. The Rhum Attitude team.

Thank you for your order and your feedback. To address your two points: 1) Regarding quality, you are referring to the bottle of rum you purchased. We have over 2000 references, so we cannot guarantee that you will like all the rums! If you are not familiar with a rum, we invite you to try it first as a sample (we offer almost everything as samples precisely to avoid disappointments). 2) The purpose of the free sample is to be able to taste a new rum without spending anything. You don't like this rum, now you know: we have 2000 others to offer ?? We have also sent you an email. The Rhum Attitude team.

3 : Good evening, Most of the time the boxes are folded to prevent them from deteriorating during transport. However, this is not always possible and such incidents can happen sometimes when the package is particularly tested. In this case, do not hesitate to contact us as soon as you receive the package either to return a box or to compensate you. We have sent you an email in this regard. The Rhum Attitude team

25 : Thank you for your feedback!

Hello, For Switzerland, you do not pay French VAT (20%) but Swiss import taxes apply like any imported goods to Switzerland. All this is explained when you place the order on our site, in the

Thank you for your feedback! Please let us know, we could have offered you an exchange or a refund.

Thank you for your feedback which we take into account!

Hello, Thank you for your order and your comment. The rum you chose is 40°. We believe it is a good rum. Perhaps you found it too dry? Please do not hesitate to reach out to us for help in choosing from our 2000 references. We have sent you an email to offer you a commercial gesture, do not hesitate to reply to us. The Rhum Attitude team

Thank you for your order and your loyalty. Please do not hesitate to report this kind of problem as soon as you receive the package. Normally we lay the cases flat, when possible, to avoid damaging them. We can resend the damaged case(s) if you wish, or offer you a commercial gesture. We have sent you a message in this regard. The Rhum Attitude team

Thank you for your order and for your comment. It is difficult to overlook the explanations. Every time you add a sample to your cart, it says, "You have added one or more sample(s) to your cart: feel free to learn more about this offer." with an invitation to click on "Learn more." And once in the cart, it says, "You have at least one sample in your cart, feel free to learn more about this offer." with the same button "Learn more." Everything is explained. But one can be in a hurry or not see it, which is understandable. What makes our site strong is that we offer almost all rums in the form of samples. They are indeed in P.E.T. (no breakage, preserves the rum very well, just like glass) and do not have the same label as the original bottles. Very few rums are available in the form of "miniatures" which you can find here: https://www.rhumattitude.com/cave/?pa_contenance=5-cl A lot of rum enthusiasts find a way to taste almost any rum with us. You could have completely withdrawn and returned the package. We sent you an email to offer you solutions.

Thank you for your feedback and your loyalty to our monthly box. We understand your disappointment. This kind of incident happens rarely, but please do not hesitate to contact customer service if necessary. Depending on the amount lost and your preference, we can either replace the bottles, add a bonus rum next month, or give you a discount, etc. We have sent you an email regarding this: feel free to reply. The Rhum Attitude team.

Grazie per l'ordine. Quando prendi un sample appare un messaggio che ti invita a fare clic per visualizzare l'offerta. Poi nel carrello appare un secondo messaggio. È scritto chiaramente che si tratta di PET e non di vetro, in particolare per evitare rotture (soprattutto per i trasporti lontano come per l'Italia). È tutto in francese siamo spiacenti. Ti abbiamo scritto una mail per farti proposte.

Thank you for your feedback!

Thank you for your feedback and see you soon on our site!

Thank you for your feedback, which we take note of.

Thank you for your feedback! Sorry for this little mishap that happens sometimes and see you soon on the site.

Thank you for leaving a comment. Following an accidental stock outage, we offered you products from the same brand at an equivalent price, with your agreement. We are sorry to hear that you ultimately did not like it. We sent you an email and left a voicemail, please feel free to contact us again to see if there is still time to do something for you or at least to offer you a discount. We wish you a happy new year 2021. The Rhum Attitude team.