The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Following my order, a product was no longer in stock, so I was called to inform me and to know if I wanted a refund or if I wanted to replace it. If there hadn't been this issue, I would have given 5 stars.
Translated reviews
Response from rhumattitude.com
Thank you for your comment. Everything we sell on our online store is in stock. However, we are not immune to an inventory discrepancy (which happened in your order case) but it is extremely rare.
R
robin L.
Rating: 5 out of 5
No problem, deadline respected!
Translated reviews
Response from rhumattitude.com
Thank you for your review!
C
customer
Rating: 4 out of 5
Everything received on time and as ordered. The packaging could be reinforced more.
Translated reviews
Response from rhumattitude.com
Thank you for your comment. We have been shipping bottles for over 3 years now and we have continuously optimized our packaging method. Breakages have become extremely rare. However, if there are any damaged bottles or cases despite all precautions taken, please do not hesitate to report it to us and send us photos so that we can take the necessary steps to replace or compensate you. Best regards, Olivier from Rhum Attitude
C
client
Rating: 5 out of 5
Top-notch again this month especially since there was an extra mini bottle for the holidays!
Translated reviews
Response from rhumattitude.com
Thank you for your comment!
M
Maxime V.
Rating: 5 out of 5
Perfect, package on time, nice gift wrap and a nice little card for the accompanying note.
Translated reviews
Response from rhumattitude.com
Thank you for your comment!
P
Patrick 7.
Rating: 5 out of 5
Order delivered quickly and efficient phone contact.
Translated reviews
Response from rhumattitude.com
Thank you for this evaluation!
G
GUSTIN A.
Rating: 5 out of 5
After several orders, I have never had any problems with the products or the delivery.
Translated reviews
Response from rhumattitude.com
Thank you for your comment, and for your loyalty!
C
customer
Rating: 5 out of 5
Great selection, choice of shipping company, fast delivery. By far one of the best online shops I know. When possible I will always buy here.
Response from rhumattitude.com
Thank you so much for your comments !
J
Joelle
Rating: 5 out of 5
very satisfied beautiful packaging thank you
Translated reviews
Response from rhumattitude.com
Thank you for this review!
E
Edouard B.
Rating: 5 out of 5
Fast shipping and well packaged, the prices of the bottles seem to be among the cheapest. Free mini bottle. Nothing to complain about except thank you.
Translated reviews
Response from rhumattitude.com
Thank you for your comment!
K
kormok
Rating: 5 out of 5
Impeccable and very fast.
Translated reviews
Response from rhumattitude.com
Thank you for this review!
L
Laetitia
Rating: 5 out of 5
I gave a subscription to my husband and he loves it! According to him, the descriptions are really well done and he can't wait to make new discoveries. It is clear that these boxes are made by great rum enthusiasts.
Translated reviews
Response from rhumattitude.com
Indeed, we are passionate and nothing pleases us more than receiving this type of feedback. Thank you!
A
Audrey I.
Rating: 5 out of 5
Super fast delivery, well done!
Translated reviews
Response from rhumattitude.com
Thank you!
C
customer
Rating: 5 out of 5
Despite forgetting the free samples on my 2 orders which were sent very quickly (2 or 3 days) in a secure package, I eventually received my two samples just as quickly and also in a nice package. Ultimately very satisfied with both the attractive prices (and I can tell you that I compared all the rums that interested me), the secure and fast shipping, and the possibility to taste samples before buying. Very good site. ??
Translated reviews
Response from rhumattitude.com
Thank you for this feedback!
D
Deveycx P.
Rating: 5 out of 5
very good product quality price, shipping on time totally satisfied Thank you!!
Translated reviews
Response from rhumattitude.com
Thank you!
E
Estelle
Rating: 5 out of 5
Quick reception in a nice package. We can't wait to have the next one.
Translated reviews
Response from rhumattitude.com
Thank you for your comment!
J
Jean R.
Rating: 5 out of 5
Order processed quickly and arrived without issues! I recommend this site!
Translated reviews
Response from rhumattitude.com
Thank you for this review!
C
customer
Rating: 4 out of 5
It's a shame there is no gift card when giving it as a gift!
Translated reviews
Response from rhumattitude.com
Thank you for your comment. There is indeed a gift card option (with a personalized message), and also an option for gift wrapping. Looking at your order, I see that you selected neither. On the first subscription page 'Choose the plan that suits you' there is a box to check 'For a gift (gift wrapping, personalized message, possibility to choose 2 different addresses: 1st box at your place to give in person and the others directly to the beneficiary)' I think this is the option you did not check. Best regards, Olivier from Rhum Attitude
B
Bertrand D.
Rating: 4 out of 5
I give 4 stars because nothing is perfect... Rhum Attitude is a pleasant site, a lot of choices with good advice. Delivery well assured and on time, reasonable shipping costs compared to other sites. I recommend this 'House' and I will order again (without moderation) on other occasions.
Translated reviews
Response from rhumattitude.com
Thank you for your comment!
G
Guillaume F.
Rating: 5 out of 5
Perfect, fast and neat! Quality rum.
Translated reviews
Response from rhumattitude.com
Thank you for this evaluation!
O
olivier D.
Rating: 5 out of 5
all is perfect
Response from rhumattitude.com
Thanks !
F
François A.
Rating: 5 out of 5
Excellent site: a beautiful range, correct prices and free samples depending on the order amount.
Translated reviews
Response from rhumattitude.com
Thank you for your comment!
C
customer
Rating: 4 out of 5
The free samples promised above 140€ were missing. Otherwise, fast and secure shipping.
Translated reviews
Response from rhumattitude.com
Thank you for your very helpful comment. On one hand, we will send you a complimentary sample by mail (I will email you about this). On the other hand, we definitely need to improve 1 or 2 things regarding the ordering process and communication: 1) delivery is free for orders over 140 euros, and you received that; 2) regardless of the order amount, you are entitled to a complimentary sample that you need to choose in your cart from a list (the list varies depending on the order amount). That's why we clearly wrote 'go to your cart to choose a complimentary sample,' but we will find a way to ensure that this is not overlooked in the future. Best regards, Olivier from Rhum Attitude.
G
Gaël
Rating: 5 out of 5
0: Fast delivery, product matching my order. The only downside is that the gift package arrived all torn.
Translated reviews
Response from rhumattitude.com
1: Hello, Thank you for this review and for your comment. I am sorry for this incident. The package must have been 'mistreated' for the gift package to arrive torn like that. I will send you an email to see how to compensate you. Best regards, Olivier from Rhum Attitude
B
blanchard
Rating: 5 out of 5
2: Very good site, easy order, good tracking and fast delivery to a relay point. My husband loved the concept of the rum box. Now we just have to taste the miniatures.
Translated reviews
Response from rhumattitude.com
3: Thank you for your comment!
C
customer
Rating: 4 out of 5
4: Good site, responsive despite delivery difficulties and delays with the relay package. Customer service is very accessible by phone which is a big plus in my opinion.
Translated reviews
Response from rhumattitude.com
5: Thank you for your comment! We cannot avoid occasional problems with certain carriers. We use almost all of them (Colissimo, GLS, Mondial Relay, Chronopost...) and we closely monitor their performance to separate from one of them if necessary, as has happened in the past. Indeed, and I thank you for pointing it out, when there is a problem, you should have the reflex to write to us or call us. We then do our best to remedy a problematic delivery. Best regards, Olivier from Rhum Attitude
S
Soon
Rating: 5 out of 5
6: Perfect and beautiful packaging for a gift!
Translated reviews
Response from rhumattitude.com
7: Thank you!
O
OMEDES
Rating: 5 out of 5
8: Great site, very serious. I recommend it.
Translated reviews
Response from rhumattitude.com
9: Thank you for your review!
C
camille K.
Rating: 5 out of 5
really good experience, high level choice and Customer service
Response from rhumattitude.com
Thank you for your feedback !
J
Jean L.
Rating: 5 out of 5
10: Excellent and fast delivery.
Translated reviews
Response from rhumattitude.com
11: Thank you for your review!
J
Julie P.
Rating: 5 out of 5
12: No issues - fast shipping
Translated reviews
Response from rhumattitude.com
13: Thank you for your review!
C
customer
Rating: 4 out of 5
14: The products are up to standard, the advisors are as well, but be careful with partnerships on deliveries (several problems) and the quality of packaging is very variable.
Translated reviews
Response from rhumattitude.com
15: Thank you for your comment. Regarding deliveries, we use almost all carriers on the market so that everyone can use the one they are used to being delivered with. We constantly monitor their quality and we have separated from one of them in the past. None are 100% reliable unfortunately, and we are here in case of difficulty to act as a link with the carrier and to find solutions. Regarding packaging, we adapt them according to the contents of the packages and thanks to that we have very, very few breakages. In case of product damage, do not hesitate to come back to us, with photos, so that we can do what is necessary to replace damaged products (or broken ones obviously, but in this case do not forget to make reservations next to the signature requested by the delivery person or the relay point), and to improve ourselves of course.
English 