The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Perfect first order! Good communication, nice packaging, fast delivery. A small improvement possible: include a small description of each rum (origin, tasting...). See you soon for the next order.
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Response from rhumattitude.com
Thank you for this comment. We take your opinion into account for future improvements.
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Christophe G.
Rating: 4 out of 5
Everything is perfect. No bad surprises to report. Only issue with the Mondial Relay point.
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Response from rhumattitude.com
Thank you for your comment. We are sorry for this Mondial Relay issue. No carrier is 100% reliable, but we closely monitor the performance of each one and we take action with them to constantly improve the delivery service.
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Steph E.
Rating: 4 out of 5
Fast and reasonable in terms of price.
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Response from rhumattitude.com
Thank you for your comment.
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Client
Rating: 4 out of 5
Speed, efficiency, and perfectly packaged package. Moreover, good value for money... Cheaper than on other sites. I will order again without hesitation.
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Response from rhumattitude.com
Thank you for your comment.
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Befa_one
Rating: 4 out of 5
Very satisfied with the package and the speed of delivery, a good point for the small tasting glasses as a surprise, however disappointed with the Belgian carrier, dll? Who did not want to let me open the package to check the condition of the contents before making me sign! Once signed, he slipped away, citing his schedule and his boss's instructions! So no way to refuse the package in case of damage, as mentioned in the reception instructions received from Rhum Attitude.. Finally, the package was in very good condition..
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Response from rhumattitude.com
Thank you for your very helpful comment. All carriers must allow the package to be opened to check the condition of the goods. In this case, you can refuse to sign. We will raise this point with Chronopost so they can address it with their relay in Belgium. Thank you again for this alert. The Rhum Attitude team.
M
Monsieur M.
Rating: 4 out of 5
Great site with a large selection, package received in 48 hours plus beautiful glasses, thank you again
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Response from rhumattitude.com
Thank you for your comment!
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Mel
Rating: 4 out of 5
Fast delivery, products well packaged to avoid shocks during transport. Interesting prices and range of products.
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Response from rhumattitude.com
Thank you for your comment!
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Florence C.
Rating: 4 out of 5
I only give 4 stars out of 5 because the second box did not leave on the scheduled day and I had to ask for it, but the responsiveness was there and we are eagerly awaiting the third box. The products are very well presented in glass tubes branded with the rum distilleries and the boxes are very well packaged! The format is perfect to fit in a mailbox in case of absence at delivery. Very good product, I recommend.
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Response from rhumattitude.com
Thank you for your comment!
C
Client
Rating: 4 out of 5
Very good! The chosen varieties are excellent. Just a bit pricey
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Response from rhumattitude.com
Thank you for this review! We are working to find the best prices and pass them on to our customers. Thanks to this, little by little our prices are decreasing on certain references.
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Client
Rating: 4 out of 5
Following a product error at delivery, Rhum Attitude's responsiveness was great. Exchange at their expense, and a gift with the new delivery. I would not hesitate to place new orders with this merchant where choice and information are plentiful. Thank you Olivier and see you soon on the site. Patrick Barbot
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Response from rhumattitude.com
Thank you Patrick!
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Client
Rating: 4 out of 5
Very good discovery!!! And the historical part about rum is also very good!!! Well done!!! Looking forward to the next package
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Response from rhumattitude.com
Thank you!
C
Client
Rating: 4 out of 5
Great. I would recommend again on this site
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Response from rhumattitude.com
Thank you for your evaluation!
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Saves
Rating: 4 out of 5
I gave this box as a gift and he loved it! It's original. I needed to modify my order and the person I spoke to on the phone was lovely and responsive! I recommend!
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Response from rhumattitude.com
Thank you for this comment!
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Y.D. (.
Rating: 4 out of 5
What was announced was normally respected.
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Response from rhumattitude.com
Thank you!
M
Marie
Rating: 4 out of 5
Satisfied, very good products.
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Response from rhumattitude.com
Thank you!
C
Client
Rating: 4 out of 5
Concept, description, deadlines, packaging, everything is top!
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Response from rhumattitude.com
Thank you for your comment!
J
judith
Rating: 4 out of 5
No particular issues, communication okay, delivery on time.
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Response from rhumattitude.com
Thank you for taking the time to complete this evaluation.
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tatay81
Rating: 4 out of 5
Too bad that for over 300€ of order!.. no commercial gesture... no gift in the packaging. Perfect packaging
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Response from rhumattitude.com
Thank you for your comment. This is a mistake because for those amounts we include at least one or two glasses as a gift. In fact, even for the 'small' amounts, we often include goodies. If you place another order (even a 'small' one) with us, please send a quick email just before (otherwise it might be very quickly without us having time to react), and we will correct that... I remain at your disposal. Olivier from the Rhum Attitude team.
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Client
Rating: 4 out of 5
Very satisfied with the handling of my order.
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Response from rhumattitude.com
Thank you for taking the time to complete this assessment.
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BBU
Rating: 4 out of 5
Not being knowledgeable about rum, I appreciated the information regarding the products and the help in determining which products met my expectations. The advice was very good, my dad loves the rum I gave him for his birthday
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Response from rhumattitude.com
Thank you for this comment!
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Stephanie
Rating: 4 out of 5
Very happy with my order, well taken care of but too bad the shipping costs are so high
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Response from rhumattitude.com
Thank you for your comment. Regarding shipping costs, it should be noted that each bottle weighs approximately 1.5 kilograms, which results in relatively high shipping fees compared to other "light" products. Therefore, it is necessary to compare with the competition in the sector: we are the only ones offering delivery to a pickup point for €4.90. Furthermore, we do not charge shipping fees for any order over 140 euros, including to certain countries abroad. Best regards, The Rhum Attitude Team
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Client P.
Rating: 4 out of 5
nothing to complain about
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Response from rhumattitude.com
Thank you for this evaluation!
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Marine 3.
Rating: 4 out of 5
Ideal for a gift or rum lover!! Deadline respected. Products conform to my expectations!
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Response from rhumattitude.com
Thank you for this comment!
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Brunel
Rating: 4 out of 5
Very good work for me!!
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Response from rhumattitude.com
Thank you for your comment!
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Emmanuelle
Rating: 4 out of 5
2: For a first order, I tested about ten rums in samples and on promotion. Very pleased all around; just a bit surprised that the small miniatures are made of PVC. I didn't see it specified...
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Response from rhumattitude.com
Thank you for your comment. It is not PVC but PET (the same plastic used for mineral water bottles, but thicker). It is written all over the site, notably: on the home page in the description of the offer "La Box sur Mesure", in the shop on each product thumbnail if you click on the "i" for information next to "Add" the sample to the cart, and finally in the order we added a mandatory checkbox as soon as you have at least one sample in your cart "I have acknowledged the sample offer (acknowledge the offer)", knowing that you can click on acknowledge the offer and you have all the explanations including the fact that it is P.E.T. right at the beginning of the text. But of course, despite all the precautions we have taken, it is still possible to overlook it, and we are sorry that you did not see it. The whole team wishes you a happy and prosperous New Year 2017!
I
isabelle C.
Rating: 4 out of 5
26: Fast delivery, top box
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Response from rhumattitude.com
27: Thank you for your comment. The entire Rhum Attitude team wishes you a very happy new year!
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yohann M.
Rating: 4 out of 5
30: It's nice to have the opportunity to test so many rums in samples. This allows you to choose before buying the 'right bottle'.
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Response from rhumattitude.com
Thank you for your comment. The entire Rhum Attitude team wishes you a very Happy New Year!
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FABI V.
Rating: 4 out of 5
36: Very well delivered on time, nothing to say.
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Response from rhumattitude.com
Thank you for your comment. Since you are talking about prices, please note that we have just launched our sales. The entire Rhum Attitude team wishes you a very Happy New Year!
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Ph F.
Rating: 4 out of 5
Very competitive prices on certain bottles. So prioritize these. Perfect delivery, as announced. Bottles well packaged. Experience to be repeated.
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Response from rhumattitude.com
Thank you for this review. The Rhum Attitude team wishes you a happy new year 2017!
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Gaëlle C.
Rating: 4 out of 5
I placed my first order with Rhum Attitude for my husband who is a rum addict, a bit disappointed with the plastic sample bottles and the box could be a gift! The items are carefully packaged and the deadlines are respected. Everything is perfect. I recommend without any problem!
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Response from rhumattitude.com
Thank you for this comment. Regarding the PET samples, it's a choice we stand by (and it's clearly stated in the offer that we remind you of at the time of the order) and it allows for zero breakage. Moreover, just like glass, PET perfectly preserves rum for years. As for the box we have recently offered, we could have increased the samples by a few tens of cents to finance the boxes, but that wouldn't have been fair for those who do not need the box. This is also a deliberate and accepted choice. The whole team wishes you a very happy year 2017!
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Client
Rating: 4 out of 5
Fast and efficient, will do again.
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Response from rhumattitude.com
Thank you. Happy New Year 2017!
M
marie
Rating: 4 out of 5
It's a shame that the bottles are not glass..
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Response from rhumattitude.com
Thank you for this appreciation. There are pros and cons. We hesitated for a long time but we stand by our choice: to date, we have never had any breakage except for one time when the package went under a steamroller... Happy New Year 2017!
J
Julien
Rating: 4 out of 5
Rum, rum and more rum. A real treat or a great gift to give.
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Response from rhumattitude.com
Thank you for this comment
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AURELIE
Rating: 4 out of 5
Just have to offer it...
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Response from rhumattitude.com
Thank you!
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nysa
Rating: 4 out of 5
Very fast delivery; very satisfied
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Response from rhumattitude.com
Thank you for your comment.
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Agnès
Rating: 4 out of 5
For the logistics, everything was perfect! However, I gave up on the initiation box. I had already bought the first one independently, but after several attempts, I couldn't start the subscription from the second phase (even though I'm used to using websites). Certainly an evolution to be reviewed in a simpler way. You do
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Response from rhumattitude.com
Thank you for your comment. For the subscription, please don't hesitate to call us at 01 75 51 46 19 so we can guide you. That said, I understand your point of view; it is a bit complicated and we plan to simplify this offer in early 2017. For now, we mainly hold events in the Île-de-France region, although we have occasionally done some in other regions (Blois, Bordeaux...). Try contacting Whisky Lodge; they are a wine merchant in Lyon, and they are very good and also sell rum.
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Client
Rating: 4 out of 5
one day in Lyon?
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Response from rhumattitude.com
Thank you! Merry Christmas!
C
Client
Rating: 4 out of 5
Perfect order, gift wrapping and delivery times as promised
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Response from rhumattitude.com
Thank you for your feedback. We apologize for this delay. We ship on the same day as the order if it is placed before 2:00 PM and the next morning otherwise. The announced delivery times are calculated based on the promise of the transport company (Colissimo, Mondial Relay, etc.) + 1 day of margin, except for Chronopost which contractually promises 24 hours (if you went through Chronopost, we compensate part of the transport costs in case of delay; in this case, you need to contact our customer service). In most cases, this is largely respected, but unfortunately, there are times when there are delays or incidents, in which case we intervene with the carrier when you report a delay or malfunction.
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sophie
Rating: 4 out of 5
Haven't tasted it yet but the service is top-notch.
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Response from rhumattitude.com
Hello, Thank you for your comment. Please note that since your order, we have had gift boxes made: http://www.rhumattitude.com/boutique/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ This is an optional and paid option at €2.80 per box (we have set a fair price based on our costs), which allows us to present the samples in a nice, suitable box. I suggest ordering 2 boxes and I will cover the shipping costs if you are interested. Furthermore, following similar issues, which we completely understand, we have added a mandatory checkbox in the order for nearly a year now: "I have acknowledged the 'sample' offer (acknowledge the offer)." By clicking on "acknowledge the offer," all the points you mentioned are addressed and explained. It is indeed possible to overlook this, however. Regarding the plastic bottles (actually food-grade PET that perfectly preserves alcohol, 100% recyclable, lightweight, and durable), this is a choice we made to offer this service at the best price: there is never any breakage, which is cumbersome for us to manage and frustrating for customers who have to wait for a new delivery. I remain at your disposal, especially for my proposal for gift boxes at 01 75 51 46 19 or [email protected] Best regards, Olivier from the Rhum Attitude team.
J
Jean-Pierre V.
Rating: 4 out of 5
are plastic and delivered loose in a box. The gift therefore looks a bit
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Response from rhumattitude.com
cheap
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