Customer reviews of rhumattitude.com

Thank you for your order and your comment. We do our best to protect the corks with an additional wax closure. Unfortunately some waxes are very friable and sometimes damaged during transport. Following your complaint, we gave you the discount that seemed to suit you. Obviously you are still not satisfied and we regret it. We could have found another solution. The Rhum Attitude team

Hi, Thank you for your order and your comment. It is not a matter of price but a matter of insurance. We could not insure properly your parcel with DHL because it was too expensive for the weight. Here are the exact costs for shipping with DHL and Colissimo to your destination, VAT included: DHL = 23,25 euros Colissimo = 25,67 euros And you paid 22,90 for transportation costs. As you see Colissimo is slightly more expensive. Nevertheless we sent you an e-mail with a proposal don't hesitate to reply. Regards Rhum Attitude Team

Thank you for your order. We clarify that the missing case is not an error, it was indicated on the product you ordered, and the photo on the site was precisely without a case to avoid misunderstandings. These are the last bottles we could procure and all the cases were very damaged, which is why we preferred to sell them without cases.

Thank you for your order and your feedback. Here are the facts: you ordered on September 5 and the package left on the morning of the 6th. Our carrier Chronopost broke the package despite all the protections put in place by our logistics, which unfortunately happens sometimes. You demanded a solution that was not acceptable: sending a new package to you and another to the Netherlands, at no extra cost. We go out of our way for our customers, including with extra costs, but within reasonable limits, which you did not want to hear. We obviously refunded you once the package was declared broken, as we do every time this case arises. The Rhum Attitude team

Thank you for your order and your feedback. We explained the compensation procedure in case of delivery dispute against signature, which is underway. Our general terms and conditions only reflect this procedure. In the case of Chronopost, it is a bit heavier than with other carriers since a complaint must indeed be filed, which you have not done so far. If you had filed this complaint, we would have already refunded you, even if on our side, compensation can take months. Since you preferred to wait to see if this complaint was necessary, we need to wait for confirmation from Chronopost, which is conducting an investigation on its side, particularly with the delivery person. In 100% of cases, the process ends with a refund to the customer as soon as they provide the necessary documents, rest assured. It is a bit cumbersome and takes time, but it is essential; otherwise, we would end up with losses on orders refunded to the customer but not compensated due to missing documents. We will call you back to check on your order. The Rhum Attitude team.

Thank you for your order and your feedback. Unless I'm mistaken, you never reported this issue to our customer service. There are many ways to contact us indicated on the site and in our emails: email, phone, live chat on the site... It is more effective to contact us this way rather than through a negative public review (review requested 15 days after the package was shipped). We tried to call you this morning (message left on your voicemail, feel free to call). Furthermore, we have already initiated steps with the carrier. The Rhum Attitude team.

Thank you for your order and your feedback. We completely agree it is when we ship the goods. We do not understand what could have happened. In such cases, please do not hesitate to contact us and send us a photo: 1) it helps us understand precisely what the problem could have been, and to correct any malfunctions to prevent it from happening again 2) and above all it allows us to find an acceptable solution for you (replacement, discount, etc.) We tried to contact you by phone without success for now.

Hello, We discussed your package, it has been at a pickup point for a long time, a bit further away than expected, due to the carrier's negligence. That is why we made a commercial gesture. You planned to pick it up before September 3, the date it will be returned to us. As we discussed on the phone, do not hesitate to get back to us once you have picked up the package, or to report any further difficulties. The Rhum Attitude team