Customer reviews of rhumattitude.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews

Summary of reviews

The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.

Reviews 1 and 4 stars

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V
V. D.
Rating: 4 out of 5
Fast shipping of the parcel but one of the glasses arrived broken. My complaint was handled quickly and a refund was issued promptly. Thank you to the Rhum Attitude team. Perhaps reconsider the choice of carrier.
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Frederic
Rating: 4 out of 5
Fast delivery. Products as described. Nice gift.
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Didier L.
Rating: 4 out of 5
Many spirits at varied prices, carefully packaged parcels, and quick reception. Thank you!
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Legeron O.
Rating: 4 out of 5
Good experience. Quick order and quick reception.
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Kevin G.
Rating: 4 out of 5
Good product but prohibitive price.
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Laura
Rating: 4 out of 5
Gift subscription to friends for Christmas. I haven't received their feedback on the tastings yet, but they liked the idea (even more when I specified it was for several months). Huge disappointment, however, on the delivery because I chose the option to pay more to be delivered the next day and unfortunately that was not the case.
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Jeremy F.
Rating: 4 out of 5
Always perfect. Quality products at a fair price with fast shipping and a super well-packaged parcel. I highly recommend.
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client
Rating: 4 out of 5
De verzending kon sneller.
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Herman P.
Rating: 4 out of 5
The cap of the Kraken rum sample was not airtight and the rum spilled in the packaging. The deadlines are respected, the product is of good quality.
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Eric V.
Rating: 4 out of 5
Very nice site and very varied offer worthy of the name of the house! Just a little more effort on the prices and you will aim for the stars! I highly recommend!
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Antoine E.
Rating: 4 out of 5
Fast and efficient delivery. Very large variety of rum.
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Patrice
Rating: 4 out of 5
Fast delivery and top-notch packaging.
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Rémi S.
Rating: 4 out of 5
Order executed quickly as well as the delivery. Conforms to my expectations.
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Séverine D.
Rating: 4 out of 5
Fast arrival, intact package, gift wrapping ?? more or less good... Did not receive the sample and glass that was promised. However, perfect rum accompanied by its 2 glasses as promised.
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Patricia L.
Rating: 4 out of 5
Everything went well.
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Niamh D.
Rating: 4 out of 5
Very educational and beautiful discoveries.
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Reynaud
Rating: 4 out of 5
Delicious drinks, maybe lower the shipping costs.
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Response from rhumattitude.com
Thank you for your comment. In the current context of rising energy costs and therefore transport, unfortunately, that is unlikely to happen. Most of the time (and this is true for your order), we pay significantly more for transport costs than what we charge you. We wish you happy holidays. The Rhum Attitude team.
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Hansy H.
Rating: 4 out of 5
Update: I was contacted by customer service who offered me a commercial gesture. I have therefore revised my rating. I placed 2 orders with Rhum Attitude. The first, samples, which is very nice for making discoveries. The second, 2 rums that I had selected. There was a delivery problem with the second order, which was placed at the beginning of December. It is true that the MR delivery service did not help. But the customer service of RA was not up to par. Faced with a delivery that was not arriving, I asked for an alternative solution, as it was for Christmas gifts. I was never contacted by RA following my request. It's a shame. The site is very well done and there is a lot of choice.
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Response from rhumattitude.com
Thank you for your order and your feedback. There must have been a misunderstanding because we indicated with your agreement that we would retrieve the package that Mondial Relay had mistakenly sent to a point too far from your home and send it back to your home. We will contact you again to offer you a discount for the trip you made.
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Chango
Rating: 4 out of 5
Very fast, conforms to the description.
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Céline S.
Rating: 4 out of 5
Package very well packed and protected, received on time, too bad the print on one of the glasses is not great.
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Olivier
Rating: 4 out of 5
First test of the rum advent calendars not bad but so far no gems for this 2022 calendar.
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Eric V.
Rating: 4 out of 5
Always a pleasant site, easy ordering and efficient delivery, well done, I recommend!
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Raphaël M.
Rating: 4 out of 5
Very good experience and very good products
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Lebrun M.
Rating: 4 out of 5
Very good experience with Rhum Attitude but a small downside. The desired product was soon in stock, via chat I asked when, someone replied almost immediately to inform me that it had arrived but that the site was not yet updated. They put it up right away and I was able to place my order. I am in Belgium, delivery to a relay point very fast. The downside: it is stated on the site that shipping is free for any order over 140 euros, my order was 255.80 euros but I was charged 7.90 euros for shipping. I thought it was normal, I have an Allary barrel which according to their site incurs 8 euros of shipping... Anyway, I opened my package but no barrel. Message to Rhum Attitude and hyper responsiveness from their customer service, who told me that the barrel ships directly from the manufacturer, so all is well but they asked me to pay 8 euros for its shipping which I did because I need that barrel! So when you place your order, keep in mind that the 140 euros for free shipping does not include the barrel and accessories ;) hence my downside.
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JEAN-MICHEL H.
Rating: 4 out of 5
Hello Madam, Sir, Order of 02 advent calendars. Good tracking, good condition upon arrival. Too bad 01 free sample for a double order. Best regards.
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Response from rhumattitude.com
Hello yes you are right we should specify for multiple calendars it is always 1 sample offered but it is not the same list it is more 'high-end'. Following your comment, I added a small note in the product sheet of the calendar. https://www.rhumattitude.com/cave/calendrier-de-lavent-du-rhum-2022-24-days-of-rum/ Everything is also explained in the link provided 'an additional sample is offered' you need to click on it.
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Santana D.
Rating: 4 out of 5
1: Despite the rather long delivery time, after an email exchange everything was back in order, the package was very well protected and the box is in accordance with the photo on the site!!! Just waiting to taste it for Mr. ?? I am satisfied with my first purchase with you!!!
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Francoise H.
Rating: 4 out of 5
2: The package was very well protected, sent quickly. But luckily I opened it because a streak of leakage was visible all along the bottle that had not been wiped... not very nice for a future Christmas gift.
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Christopher L.
Rating: 4 out of 5
11: Perfect, delivery a bit expensive.
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Anker J.
Rating: 4 out of 5
Efter bestilling, hurtig og sikker levering, også denne gang
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Monsieur
Rating: 4 out of 5
33: Fast delivery, well packaged.
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FREDERIC G.
Rating: 4 out of 5
40: Fast and professional
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carole
Rating: 4 out of 5
42: Very complete catalog on many rums. Just a small disappointment about the plastic miniatures. Such a shame because I love the bottle for collection
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Thomas
Rating: 4 out of 5
This merchant site offers good service but upon shipping the bottle is removed from the cardboard box. This allows for good protection but that was not the case with the packaging that arrived torn in one place, which didn't help me as it was a gift.
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Kévin P.
Rating: 4 out of 5
Despite a loss issue with the delivery, the team was very responsive and attentive to my good receipt of my order. Always top.
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Vincent B.
Rating: 4 out of 5
Top delivery.
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Christophe
Rating: 4 out of 5
still as responsive
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Alexandra G.
Rating: 4 out of 5
Very fast, well presented and delicious quality products
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Antonio J.
Rating: 4 out of 5
I recommend with my eyes closed.
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Sambo
Rating: 4 out of 5
Wide choice of rum, with many bottles having the option to buy a sample to taste!
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Karine F.
Rating: 4 out of 5
A good gift discovery idea
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