Customer reviews of rhumattitude.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews

Summary of reviews

The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.

Reviews 1 and 4 stars

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B
Ben
Rating: 4 out of 5
Good but... The delivery time was good, the communication and ease of ordering were also good but I had ordered a series of samples and the corks of some were not sealed. One sample even leaked a bit.
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Response from rhumattitude.com
Hello, this can happen, of course you need to let us know so that we can offer you a solution.
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Sebastien C.
Rating: 4 out of 5
The delivery company is terrible, they delivered the package to the wrong address. Otherwise, the site and the choice are great.
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Response from rhumattitude.com
Unfortunately, there is nothing we can do about it and there are issues with all the carriers. Please do not hesitate to let us know when it is like this, so we can escalate the information.
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Blaise D.
Rating: 4 out of 5
Rhum Attitude delivered us in 2 days, the delivery matched the order, and the packaging ensured the integrity of the bottles, no breakage possible.
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Response from rhumattitude.com
Thank you for your feedback.
C
Célinette
Rating: 4 out of 5
Great but shipping costs quite high
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Response from rhumattitude.com
Thank you for your feedback, our shipping costs are standard, in line with the industry average, and start at €4.9.
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CHRISTOPHE L.
Rating: 4 out of 5
It's a shame that the packaging, especially the tape, damaged the label of the Grappa bottle. The deadlines are met, the bottle is intact but with the damaged label, the gift will have less charm. It's a pity.
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Response from rhumattitude.com
Hello, we sincerely apologize for this small preparation error. In such situations, you should contact us directly, of course, in order to arrange an exchange, for example.
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Serge B.
Rating: 4 out of 5
As a novice regarding rum, I find that the comments about them are very educational and that my approach to tastings is very relevant. As for the delivery, no problem, but why did I have to go to a relay point for my first order, while the second order arrived at my home?
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Response from rhumattitude.com
Hello, you have chosen delivery to the BA PRESS pickup point with Mondial Relay, so you have been delivered to... pickup point.
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Quentin
Rating: 4 out of 5
This site is quite user-friendly, you can quickly find what you're looking for. The variety of products offered is quite substantial. For all the orders I have placed on this site, I have never had a problem. The system of a small free extra beyond a certain amount allowed me to acquire 4 simple but rather elegant rum glasses as well as the discovery of very old rum in sample form. Delivery times are always very reasonable and the packaging is always top-notch. The missing star is due to the price sometimes being a bit more expensive than in stores (for example, a rum found at 187 euros on rhumattitude that I found at 170 at the wine merchant near my home) for some products, but overall the prices are very competitive!
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Response from rhumattitude.com
Thank you for your feedback, we try to have competitive prices but we cannot always be the cheapest especially since you reside in Belgium where prices and taxes may differ.
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M. A.
Rating: 4 out of 5
Reliable site and responsive customer service!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any tips for aiming for the 5th star next time?
C
Celine B.
Rating: 4 out of 5
Good clear site and a lot of references offered. Fast delivery. The only downside is that to get free shipping, you have to spend quite a bit.
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Response from rhumattitude.com
Hello, Thank you for your feedback, we are just a small shop. It's a significant gesture for us and we are in line with the industry average for free shipping. Of course, we will never be able to compete with Amazon, La maison du whisky, or Dugas. With Mondial Relay, delivery starts at €4.90, which is very reasonable, don't you think?
V
Valerie
Rating: 4 out of 5
Very good, delivery as promised, good quality rum.
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Response from rhumattitude.com
Thank you for your feedback.
H
herve P.
Rating: 4 out of 5
For an order of a bottle of Old Monk rum. Product very well packaged, shipped on time. The only downside is that it's a bit expensive compared to the price in India.
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Response from rhumattitude.com
Hello, indeed, you must of course take into account the costs related to importation: customs fees, alcohol taxes, distributor margin...
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Ad.
Rating: 4 out of 5
I would start by talking about the variety offered on the site, and it is quite varied. I was tempted by samples that were not initially planned in my order project. In this regard, take the time to differentiate between 'miniatures' and 'samples' because at first glance, the distinction can be overlooked. The Rhum Attitude team is serious both in terms of order tracking (emails at each step, from ordering, to payment, to delivery) and customer service. Perfect for discovery or for 'sure value' purchases.
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Response from rhumattitude.com
Thank you for your feedback.
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Claes N.
Rating: 4 out of 5
A lot to choose from and a really fast delivery. Will order again!
Response from rhumattitude.com
Thank you for your feedback and see you soon on our website !
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Thierry D.
Rating: 4 out of 5
Regular purchase of vintages and always satisfied with the speed of shipping and packaging.
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Response from rhumattitude.com
Hello, I do not understand the meaning of your message. You have contacted us several times this year at our dedicated Customer Service address and we have always responded.
J
Jonte T.
Rating: 4 out of 5
Great service! Sloppy packaging resulting in one broken bottle but no problem to get reimbursed!
Response from rhumattitude.com
Thank you for your comment. We strive to protect the orders as best as we can and most our clients acknowledge it. Still, whatever the protection we may use, like the airbags you mentionned in an email, it's just not possible to avoid broken bottles from time to time.
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Gabriel M.
Rating: 4 out of 5
Very good, nothing to complain about
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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SYLVAIN G.
Rating: 4 out of 5
Okay, very good, nothing to say
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
J
Julien G.
Rating: 4 out of 5
Learn more.
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Response from rhumattitude.com
and you have all the explanations, with a link to the mini bottles as you wish. But we understand that one might not see it if they are in a hurry or not paying attention. We sent you an email to offer a commercial gesture. The Rhum Attitude team.
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Philippe C.
Rating: 4 out of 5
I had nothing to complain about this site, which fully satisfied me, until the moment when, upon opening my package, I realized that the nice gift pouch that was offered to accompany my purchase was missing. Let's just say that this
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Response from rhumattitude.com
Thank you for this constructive feedback.
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Patrick
Rating: 4 out of 5
Order compliant and delivered quickly.
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Response from rhumattitude.com
Thank you for your review and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Utilisateur S.
Rating: 4 out of 5
Perfect, fast, possibility to track the order. Thank you
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Jf D.
Rating: 4 out of 5
Order shipped quickly, package arrived in very good condition. Haven't had time to taste the rum yet.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: a tip to aim for the 5th star next time?
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Franck M.
Rating: 4 out of 5
The vanilla-passion is very pleasant; it seems to me that the flavor has changed a bit compared to previous years.
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Response from rhumattitude.com
Thank you for your feedback, unfortunately, we can't do anything if a rum changes! It is always good to mention it in the product comment.
J
Jean-Michel
Rating: 4 out of 5
Interesting prices, quick reception... Nothing to report.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Melinda
Rating: 4 out of 5
Happy with my gift
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any tips for aiming for the 5th star next time?
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Thibault
Rating: 4 out of 5
Good site with easy navigation, varied and quite complete cellar. Prices are reasonable. Order processing is efficient. In short, I recommend Rhum Attitude and would order from them again.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
M
Michel
Rating: 4 out of 5
Order and delivery excellent, the price is always a bit less good!
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Response from rhumattitude.com
Thank you for your feedback. The price of our samples is completely transparent and explained in detail here: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ This is a service highly appreciated by our customers.
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Jean-Michel J.
Rating: 4 out of 5
Competitive prices, well packaged and fast shipping. Only the stock sometimes falls short...
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Response from rhumattitude.com
Thank you for your feedback. We have over 2000 products available on the site, and with so many references, it can happen that there are temporary shortages even though we do everything to prevent this from happening. You can also contact us if you are looking for a specific product or to know the restocking date. You can also sign up for alerts to be notified when a product is available again.
J
Julien M.
Rating: 4 out of 5
Fast and careful shipping as usual.
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Response from rhumattitude.com
Hello, Delivery to a pickup point by Chronopost is more expensive but faster (1 day) than Mondial Relay, which is cheaper (4.9€) but longer (3-4 days).
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Invité
Rating: 4 out of 5
Very good service, highly appreciated rum! Gift wrapping needs improvement…
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Philippe V.
Rating: 4 out of 5
Despite a rather disappointing value for money regarding an item, the choice offered by this site is interesting and the delivery went well. Furthermore, the concern of the managers to maintain its good reputation is a sign of seriousness.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Bernard B.
Rating: 4 out of 5
Item meets expectations... Excellent product.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
M
Martin D.
Rating: 1 out of 5
The order of €92 was supposed to be a gift that will never arrive in the end... Feedback is gold so I allow myself to give you my feedback, please don't take it badly: 1) you don't cancel an order without asking the consumer beforehand 2) when it's canceled, the least you can do is to inform the consumer so they don't wait for nothing, especially when they planned to receive the gift on time to give it 3) extra tips: e-commerce is supposed to be a simple and frictionless experience, to avoid negative feedback, offer a % off the next order. Especially when analyzing the order, seeing samples, one might suspect that the next order will be at least one full bottle.
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Response from rhumattitude.com
Thank you for your feedback.
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Patric P.
Rating: 4 out of 5
It would have been better to group the packages into one, but I'm nitpicking.
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Response from rhumattitude.com
Thank you for your feedback, we do this with some packages to reduce the risk of breakage.
M
Martin D.
Rating: 1 out of 5
Once the payment interface deadline is exceeded, it is impossible to complete the order and you must absolutely restart the entire process... Moreover, the teams are of no help in this case.
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Response from rhumattitude.com
Thank you for your order. We immediately responded to your request on the website chat to guide you on the next steps. Most of the time, payments go smoothly. Sometimes there are difficulties (interface issues between your bank and the website's bank), and indeed, sometimes you need to place a new order. We also offer the payment solution via bank transfer when there are issues with the credit card.
M
MIALHE F.
Rating: 4 out of 5
Quality rum. Fast shipping. Cute box. It would be nice to have maybe more elaborate vials or a small rum glass for tasting that would be offered in the box. Otherwise, good product, thank you.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
C
Christian C.
Rating: 4 out of 5
**** it's very good ;-)
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
C
Cedrhum
Rating: 4 out of 5
Fast package (4 days), very friendly staff who contacted me following a product out of stock and offered me an item from the higher range at no extra charge. Points to improve: 1. Samples should be in glass containers (not plastic) 2. Shipping costs a bit expensive. I recommend the site.
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Response from rhumattitude.com
Hello, thank you for your feedback. We now offer glass samples and shipping costs start at €4.9!
D
Da
Rating: 4 out of 5
First order and satisfied (except for the shipping costs which are a bit excessive if you don't reach 150€) otherwise speed is top-notch, and the little free sample is cool :) I will order again on this site;)
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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guilhem L.
Rating: 4 out of 5
Hello, The service is good, however I know that you subcontract the delivery but they were not able to come and ring my doorbell... so I had to go to a pickup point. Otherwise, the products are very good
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Response from rhumattitude.com
Hello and thank you for your feedback. Indeed, the delivery is outsourced and such small inconveniences can unfortunately happen with all carriers. I recommend choosing another carrier next time to avoid another disappointment. Best regards, François from the Rhum Attitude team.