The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Respect for delivery. Very good and easy online order. Confirmation email, shipping email, etc. very good. HOWEVER! The delivery person had torn the package (during transport, no theft) I was about to return it, Fortunately, the bottles are plastic and there was no breakage. We gifted the bottles, the person is delighted.
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Phil
Rating: 5 out of 5
Delivery as expected and within the scheduled time. Very nice and effective security packaging. Keep it up.
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Client
Rating: 5 out of 5
Everything is perfect, just a tiny downside for the gift wrapping..... 14 samples spread across 3 small organza bags, it would have been nicer to gather them in one single gift wrapping!
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Client
Rating: 5 out of 5
Great selection of rums, quick order and delivery, no delays or unpleasant surprises. I recommend
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Client
Rating: 5 out of 5
It was perfect! Thank you!
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Client
Rating: 5 out of 5
Satisfied! I had no issues!
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Sautter D.
Rating: 4 out of 5
Good product analysis. Delivery respected with the little extra of gift wrapping and card. Watch out for the price. However, very satisfied with the site.
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Nicolas T.
Rating: 5 out of 5
Many choices, the possibility to choose your rum according to several criteria, and Laurent's notes are great! Moreover, rums are offered according to tastes, which is not an easy task!
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Client
Rating: 5 out of 5
Good prices and someone responds to you in case of problems. Increasingly rare on the net. Top!
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Fb
Rating: 5 out of 5
I received the first box very quickly, in just 3 days, great timing! It was a gift and the surprise effect was successful! I can't wait for the next ones!
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Max
Rating: 5 out of 5
Great delivery on time and really expert descriptions!
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Client
Rating: 5 out of 5
Fast delivery of the first box, can't wait to see the next ones
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gia
Rating: 5 out of 5
Order received in a short time for Belgium! Products conform to the site!!! To be consumed without moderation!
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JACQUES B.
Rating: 5 out of 5
Nothing to complain about, except for the big price difference between delivery in France and Belgium, but I think this comes from taxes.
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Client
Rating: 5 out of 5
Excellent rums, great diversity, enriching information from the booklet
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Client
Rating: 4 out of 5
Fast delivery, very clear site and rather affordable prices!
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Pierre B.
Rating: 4 out of 5
It's a good experience that allows you to discover a wide range of rums and to get acquainted with varied, typical, and good quality products. The provided documents help to situate the typicities of the rums quite well. The style of the boxes is also quite nice.
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Marie F.
Rating: 5 out of 5
Serious and pleasant site
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sylviane
Rating: 5 out of 5
Hyper serious and responsible site. Everything went super well. Ultra good packaging
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Client
Rating: 5 out of 5
A rum was out of stock when I wanted to order it, I was notified within 48 hours of the restocking. I placed my order and they were delivered very very quickly. A delight. I didn't pay attention to the tasters' reviews... Maybe simpler descriptions for the novice would be helpful.
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Philippe
Rating: 4 out of 5
Very careful packaging, the bottles arrived quickly. I don't give 5 stars just because the 5cl miniatures are in standard plastic bottles made by Rhum Attitude and not in small glass bottles from the original brand. The rest was perfect.
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Response from rhumattitude.com
Thank you for your very helpful comment. We have received a few comments like yours from customers who did not notice that these are 'homemade' PET bottles. Everything is described on the site, especially by clicking on the orange 'i' to the left of 'Sample 5 cl', but it is entirely possible to overlook the information. Therefore, we will strengthen communication around this. In fact, very few 'miniatures' are available for import. If we were to sell glass miniatures, we might have 5% of the references available as samples. It is to provide the opportunity to taste all the rums (or almost) that we chose this option. The goal of the operation is more to 'let people taste' rather than to offer the possibility to collect.
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Mathieu
Rating: 5 out of 5
I order with complete confidence. Very serious and efficient site. Package well wrapped and I am kept informed throughout the preparation and shipping process. The possibility of having 5cl samples (and not 3 like masterofmalt) is a real plus. Very competitive shipping costs.
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David M.
Rating: 5 out of 5
Care and attention are visible upon receipt of the package. Deadlines perfectly respected. Neat packaging (important for bottles) and a small gift that is always nice to top it all off. Perfect!
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Client M.
Rating: 5 out of 5
I bought a rum from 1985 (La Flibuste) as a birthday gift for my partner who was more than delighted! A very very good amber rum, quick delivery. Nothing to complain about, I recommend!
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Manou
Rating: 5 out of 5
Very satisfied with my purchases, and with the speed at which my order was processed.
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Maud
Rating: 5 out of 5
The service, communication, and products offered are all of high quality. There is nothing to complain about!
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Deborah
Rating: 5 out of 5
A bit hesitant at first, but what a pleasant surprise. The packaging is beautiful and discovering these rums excites the taste buds... Very good.
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Client
Rating: 4 out of 5
Good communication, fast delivery. Highly recommended!
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Client
Rating: 5 out of 5
Everything is very good. When there is a problem, everything gets sorted out very quickly. We highly recommend.
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michel B.
Rating: 5 out of 5
Good tasting led by friendly and competent people.
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Response from rhumattitude.com
Thank you for this comment! We had a great evening in your company. Hope to see you soon for another session! Olivier, Corentin, Laurent
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Client
Rating: 5 out of 5
Quickly delivered and well packaged, plus the content is super good to taste with friends.
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Mike
Rating: 5 out of 5
Great choice of rum. Fast and careful delivery. A site to keep in my favorites.
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Marie-Jeanne B.
Rating: 5 out of 5
A lot of choices. Fast shipping. No problems. I recommend.
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Titou
Rating: 2 out of 5
Order received two days late even though I paid an extra 12 for express shipping... 'Gift' packaging not great but everything else was perfect.
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Response from rhumattitude.com
Hello, Thank you for your very helpful comment. Regarding the delivery delay, I suggest you send me an email ([email protected]) with your order number. I will refund you the price difference with Colissimo. As for the gift wrapping (which we remind you is a free option, which is far from being the case on other sites), many people like it (orange tissue paper) but not everyone, so we are looking for other solutions. Please feel free to give us more information about what you did not like regarding this gift wrapping. I remain at your disposal. Best regards, Olivier, from the Rhum Attitude team.
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Ca
Rating: 4 out of 5
Very good products. Great diversity. The price is too high.
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Elzorro
Rating: 4 out of 5
Product as described, and good after-sales service, unfortunately a bit long delivery due to an error but it does not concern the seller.
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Manon
Rating: 3 out of 5
A gift box ordered for a birthday, received 4 days before the desired delivery date (as the date choice was offered) and the birthday card proposed with the gift was forgotten in the package... too bad. However, the box was well packaged (with gift wrap as promised) and I received a quick response with apologies and a good acknowledgment of the improvements to be made, following the report of these small errors. I have no doubt that Rhum Attitude will do everything possible to address these small mistakes, so I will certainly order again as the products remain of quality and the exchanges very cordial.
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Manu B.
Rating: 5 out of 5
Fast, efficient, very high-quality packaging. In short, a service we love!!!
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Carole
Rating: 4 out of 5
After my first order, I would have given 5! Because the products offered are numerous, the site is very well done and the after-sales service is top-notch!! That's why I recommended on the site without thinking twice... And I bought a bottle for 167€ but realized it was offered 26€ cheaper elsewhere... After the delivery was super fast and careful, really nothing to complain about there. I will pay attention to the price next time and if it's really more interesting elsewhere, I will still try another site... After the small bottle system is great, I took quite a few to taste! I highly recommend the site.
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Response from rhumattitude.com
Hello and thank you for your comment! Regarding prices, we frequently monitor our competitors to maintain prices that are both competitive and consistent with our purchasing costs, so that the company can develop normally and healthily. If a competitor occasionally undercuts prices, it is either because they have managed to source cheaper than us: we are sometimes much cheaper than others on certain items for the same reason, and it's great for our customers if we can pass on these attractive prices to them. Or it is to gain recognition. As far as we are concerned, we prefer to gain recognition through the quality of the services we provide.
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husser C.
Rating: 5 out of 5
Speed, quality of service, and very well packaged, I recommend.
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