The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
I had nothing to complain about this site, which fully satisfied me, until the moment when, upon opening my package, I realized that the nice gift pouch that was offered to accompany my purchase was missing. Let's just say that this
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Response from rhumattitude.com
Thank you for this constructive feedback.
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Patrick
Rating: 4 out of 5
Order compliant and delivered quickly.
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Response from rhumattitude.com
Thank you for your review and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Utilisateur S.
Rating: 4 out of 5
Perfect, fast, possibility to track the order. Thank you
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Jf D.
Rating: 4 out of 5
Order shipped quickly, package arrived in very good condition. Haven't had time to taste the rum yet.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: a tip to aim for the 5th star next time?
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Rémy T.
Rating: 2 out of 5
0: After an exchange with customer service via a specific email, informing them that a bottle case was missing from my package, which is unfortunate for a gift, I have been without a response for a week.
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Response from rhumattitude.com
We are sorry: indeed there was an exchange but we did not provide you with the final feedback after the small internal survey we conducted, which is obviously not our usual practice. In fact, there is no longer a case for the ReimonenQ 6 years. It has become a rare product. We managed to recover a last batch but without a case, which we had not realized. We have updated the product sheet. We wrote to you to offer a compensation, please feel free to respond. The Rhum Attitude team
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Clement B.
Rating: 3 out of 5
10: About ten bottles ordered and all the packaging is damaged
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Response from rhumattitude.com
Thank you for your feedback. Please do not hesitate to contact us as soon as you receive the package so that we can resolve any issues that may arise. We do not quite understand because you ordered only 2 bottles, 2 glass samples, and 6 PET bottles with their caps. Could you please be more specific about what happened? Normally, when possible without the risk of tearing, the 2 cases are folded and placed on the side or at the bottom of the package to avoid any damage. We also sent you an email to get more explanations and possibly find solutions for you. The Rhum Attitude team.
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Djakarta
Rating: 3 out of 5
A week after the order, the package still hasn't been delivered... When calling customer service, we were told that the order had been forgotten due to a computer problem. Not great... Next time I'll go to a physical store...
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Response from rhumattitude.com
Thank you for your order and your feedback. It was indeed a rare and isolated computer issue that delayed the shipment of your order, and we apologize for that. Following this incident, we sent you a gift card valid indefinitely in the hope that it will help you return to our site. Best regards, The Rhum Attitude Team
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Franck M.
Rating: 4 out of 5
The vanilla-passion is very pleasant; it seems to me that the flavor has changed a bit compared to previous years.
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Response from rhumattitude.com
Thank you for your feedback, unfortunately, we can't do anything if a rum changes! It is always good to mention it in the product comment.
J
Jean-Michel
Rating: 4 out of 5
Interesting prices, quick reception... Nothing to report.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Melinda
Rating: 4 out of 5
Happy with my gift
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any tips for aiming for the 5th star next time?
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Thibault
Rating: 4 out of 5
Good site with easy navigation, varied and quite complete cellar. Prices are reasonable. Order processing is efficient. In short, I recommend Rhum Attitude and would order from them again.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
M
Michel
Rating: 4 out of 5
Order and delivery excellent, the price is always a bit less good!
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Response from rhumattitude.com
Thank you for your feedback. The price of our samples is completely transparent and explained in detail here: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ This is a service highly appreciated by our customers.
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Jean-Michel J.
Rating: 4 out of 5
Competitive prices, well packaged and fast shipping. Only the stock sometimes falls short...
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Response from rhumattitude.com
Thank you for your feedback. We have over 2000 products available on the site, and with so many references, it can happen that there are temporary shortages even though we do everything to prevent this from happening. You can also contact us if you are looking for a specific product or to know the restocking date. You can also sign up for alerts to be notified when a product is available again.
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Julien M.
Rating: 4 out of 5
Fast and careful shipping as usual.
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Response from rhumattitude.com
Hello, Delivery to a pickup point by Chronopost is more expensive but faster (1 day) than Mondial Relay, which is cheaper (4.9€) but longer (3-4 days).
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Invité
Rating: 4 out of 5
Very good service, highly appreciated rum! Gift wrapping needs improvement…
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Philippe V.
Rating: 4 out of 5
Despite a rather disappointing value for money regarding an item, the choice offered by this site is interesting and the delivery went well. Furthermore, the concern of the managers to maintain its good reputation is a sign of seriousness.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Bernard B.
Rating: 4 out of 5
Item meets expectations... Excellent product.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Patric P.
Rating: 4 out of 5
It would have been better to group the packages into one, but I'm nitpicking.
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Response from rhumattitude.com
Thank you for your feedback, we do this with some packages to reduce the risk of breakage.
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M. P.
Rating: 3 out of 5
A little disappointment because when I ordered, I asked you if it was indeed the second edition (cardboard case) of the House of Rhum Guatemala and you answered positively. But upon opening the package (always very well packed), you sent me the third edition (metal case)...... Just like you did with the Botran 18 years.... But the products remain excellent..
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
M
MIALHE F.
Rating: 4 out of 5
Quality rum. Fast shipping. Cute box. It would be nice to have maybe more elaborate vials or a small rum glass for tasting that would be offered in the box. Otherwise, good product, thank you.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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Christian C.
Rating: 4 out of 5
**** it's very good ;-)
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
C
Cedrhum
Rating: 4 out of 5
Fast package (4 days), very friendly staff who contacted me following a product out of stock and offered me an item from the higher range at no extra charge. Points to improve: 1. Samples should be in glass containers (not plastic) 2. Shipping costs a bit expensive. I recommend the site.
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Response from rhumattitude.com
Hello, thank you for your feedback. We now offer glass samples and shipping costs start at €4.9!
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Da
Rating: 4 out of 5
First order and satisfied (except for the shipping costs which are a bit excessive if you don't reach 150€) otherwise speed is top-notch, and the little free sample is cool :) I will order again on this site;)
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
G
guilhem L.
Rating: 4 out of 5
Hello, The service is good, however I know that you subcontract the delivery but they were not able to come and ring my doorbell... so I had to go to a pickup point. Otherwise, the products are very good
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Response from rhumattitude.com
Hello and thank you for your feedback. Indeed, the delivery is outsourced and such small inconveniences can unfortunately happen with all carriers. I recommend choosing another carrier next time to avoid another disappointment. Best regards, François from the Rhum Attitude team.
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Maeva R.
Rating: 4 out of 5
Package arrived quickly and sufficiently packaged to protect the bottle. Little note + gift wrapping well presented, I will nitpick about the gift wrapping, I expected something else but otherwise everything met my expectations!
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Response from rhumattitude.com
Hello, thank you for your feedback. A photo of the gift wrapping is available on the site for you to get an idea before choosing this option that we are pleased to offer you. Unfortunately, we have not yet found a format that pleases everyone, tastes and colors... Best regards, François from the Rhum Attitude team.
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Bernard
Rating: 4 out of 5
The site deserves 5 stars. However, a small downside for the lack of labels when purchasing a cubi. Good continuation.
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Response from rhumattitude.com
Thank you for your feedback.
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Angélique L.
Rating: 4 out of 5
First interesting delivery with a rum that particularly caught our attention. Second delivery received with two poorly sealed bottles that we reported to Rhumattitude, who responded very quickly and offered us another rum in exchange as well as a tasting glass. A very responsive after-sales service with appropriate solutions! We can't wait to taste it now.
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Response from rhumattitude.com
Thank you for your subscription and for your feedback. The caps are screwed on by hand (it's artisanal...), so it happens, fortunately very rarely, that they are not screwed on very well and that a little rum leaks out. Especially in this case, you need to let us know and we will send you at least the equivalent of what was lost. We will send you an email to ask for details and make you some proposals. The Rhum Attitude team.
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Lilian P.
Rating: 4 out of 5
Nothing to say..
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Bernard
Rating: 4 out of 5
I am very disappointed with your decision to no longer deliver to Switzerland. Your products are very appreciated.
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Response from rhumattitude.com
Thank you for your order. There were too many problems with carriers and customs, and as a result, we had many unhappy customers, even though we put a lot of energy (and money) into resolving difficult situations. We regret all of this as much as you do.
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FLO D.
Rating: 4 out of 5
4.5/5. A regular buyer of rum bottles from another excellent rum site. A disagreement made me look elsewhere, so I tried RHUM ATTITUDE. Half a point off because the site's ergonomics are not pleasant and shipping is free from €140. An effort at €120 would be a plus. However, I approve of the small sample choice. It's a real plus. And I am also reassured by Nico's tasting notes on almost all the bottles. By the way, the guy participated in the Caroni ceremony and was part of a tasting gang (lucky guy). This shows that there are lovers and passionate people behind this site. My next orders are for you guys.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
F
Franck H.
Rating: 4 out of 5
Nice spiced rum with notes of orange peel. A nectar that will please lovers of sweet rums.
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
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jean-bernard D.
Rating: 4 out of 5
The products are perfect and seriously packaged, but the receipt of the package was particularly long this time.
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Response from rhumattitude.com
Thank you for your feedback. Sometimes delivery can take longer than expected when the carrier encounters an issue. Especially in May, which has several public holidays. Unfortunately, we have no means to act at this level. I suggest you try another carrier than Mondial Relay next time as it is the carrier with the longest delivery times. I have also sent you an email.
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Yasmine C.
Rating: 3 out of 5
Very good product but delivery time much longer than expected.
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Response from rhumattitude.com
Thank you for your feedback. Sometimes delivery can take longer than expected when the carrier encounters an issue. Especially in May, which has several public holidays. Unfortunately, we have no way to act on this level. I suggest trying another carrier than Mondial Relay next time as it is the carrier with the longest delivery times. I have also sent you an email.
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Client
Rating: 4 out of 5
Good experience.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Damien D.
Rating: 4 out of 5
Nothing to say about the services, fair prices, fast delivery, and quick responses if we have questions. I just take away one star because even after placing several orders, I never receive discount offers, just the approximately 5% discount offered to everyone. A real commercial gesture for loyal customers from time to time would be welcome.
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Response from rhumattitude.com
Thank you for your comment and your loyalty. There is a commercial gesture every time: it is the free sample to choose from your cart (or the gift card). We are regularly asked for a gesture for the first order, then for the second or the others, and that is why we have set up this gift system whose value is proportional to the amount of the cart, with each order. This offer is already very generous compared to our competitors, and it is hard to see how we could do more without losing out. The Rhum Attitude team
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Stefan W.
Rating: 4 out of 5
Hat alles super geklappt... Gerne wieder... Toller Service ??????
Response from rhumattitude.com
Vielen Dank und bis bald auf unserer Website.
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Caroline L.
Rating: 4 out of 5
Nothing to say, I recommend.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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francois-savary
Rating: 4 out of 5
Perfect packaging, unbeatable deadlines.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice on how to aim for the 5th star next time?
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Sofie L.
Rating: 4 out of 5
Perfect, I recommend this site.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! PS: any advice to aim for the 5th star next time?
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Maud F.
Rating: 2 out of 5
Very expensive for the quantity of bottles
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Response from rhumattitude.com
Thank you for your comment. We are sorry for this disappointment. It is clearly stated on the offer description page - from the very first sentence - that there are 5 cl per rum: https://www.rhumattitude.com/cave/box-du-mois/ Following this evaluation, we contacted you to make proposals regarding the last 2 boxes of your subscription.
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