The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Gift wrapping damaged and box torn upon arrival. Products intact but very average when it comes to a gift.
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Response from rhumattitude.com
Thank you for your order and your comment. Despite the care we take in preparing packages, when they are mishandled during transport, it happens that the gift package or case is damaged. The right reflex upon receiving the package is to alert us. We can then either send a flat case or make a commercial gesture if it is too late.
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soraya
Rating: 3 out of 5
My friend enjoyed 2 rums out of the 4. Otherwise, very good after-sales service because I had a problem with the delivery of the package and they quickly sent me another one.
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Response from rhumattitude.com
Thank you for your subscription and for your feedback. It is perfectly normal not to like all the rums in the box. The goal is precisely to refine your tastes, to discover different styles, and to know what you like and what you like less. If your friend discovered and liked 2, for us, that is quite a success!
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Damien D.
Rating: 4 out of 5
cute mini bottle set to give as a gift, fast delivery and well packaged
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Vanessa C.
Rating: 4 out of 5
Fast delivery. Quality rums.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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thomas L.
Rating: 4 out of 5
Very good, fast, efficient
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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La L.
Rating: 4 out of 5
Fast service as soon as they receive the payment for the order
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Vanessa M.
Rating: 4 out of 5
Very good gift to make for rum lovers
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Marie F.
Rating: 4 out of 5
Product matching the order, fast shipping. Nothing to say, I would recommend via the Rhum attitude site.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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M. L.
Rating: 4 out of 5
Fast delivery.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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John G.
Rating: 4 out of 5
Fast delivery, someone available on the phone, very good
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Ricardo S.
Rating: 4 out of 5
Very nice concept, it would be even more amazing if we had mini replicas of the original bottles.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Georges C.
Rating: 3 out of 5
Average packaging. A booklet accompanying the box would be welcome
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Response from rhumattitude.com
Thank you for your order and for your feedback. Not liking the packaging is one thing, but regarding the booklet, there is indeed one! I imagine it was missing from your box. It's a regrettable preparation error. I sent you an email about this to offer to resend it to your address or to another of your choice. Olivier from the Rhum Attitude team
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Tony
Rating: 4 out of 5
Very good service, too bad there is so much packaging
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Response from rhumattitude.com
Thank you for your feedback. These are bottles, if we use less packaging there will be breakage. We try to prioritize cardboard over plastic. The Rhum Attitude team wishes you happy holidays!
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Michel B.
Rating: 4 out of 5
On the Rhum Attitude side, nothing to complain about, perfect. But on the delivery side, it's a bit complicated when the person ordering is not the final recipient and Colissimo decides not to drop it in the mailbox!! It's the purchaser who receives the reminders but cannot pick it up because it's not their name on the package!!? A bit complicated....
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Response from rhumattitude.com
Thank you for your feedback. We take your comment into account to see how to optimize this. The Rhum Attitude team wishes you happy holidays!
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PASCAL S.
Rating: 4 out of 5
New experience for me, since it's my first order. But overall the service is satisfactory with a quick response to emails. I received the product within the expected timeframe. I will recommend this site.
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Response from rhumattitude.com
Thank you for your feedback. The Rhum Attitude team wishes you happy holidays!
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Maxime R.
Rating: 4 out of 5
Box received quickly but with the wrong message. I contacted customer service to receive the correct one but after 3 weeks, I still haven't received anything, bad luck. However, a great commercial gesture on their part! Good quality product as well.
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Response from rhumattitude.com
Thank you for your feedback. This has happened a few times (maybe 2 or 3 to our knowledge) to mix up gift cards during the holidays in particular when the pace is hectic. Each time we sent the
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Marie-France A.
Rating: 4 out of 5
For now, the person to whom this gift is intended has not tested it.
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Response from rhumattitude.com
Thank you for your feedback. The Rhum Attitude team wishes you happy holidays!
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MARTINE L.
Rating: 4 out of 5
Nothing to complain about, delivery on time despite the strikes.
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Response from rhumattitude.com
Thank you for your feedback. The Rhum Attitude team wishes you happy holidays!
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dd01
Rating: 4 out of 5
Good, a lot of choices.
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Response from rhumattitude.com
Thank you for your review. The Rhum Attitude team wishes you happy holidays!
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BRIGITTE M.
Rating: 4 out of 5
DEADLINES RESPECTED.
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Response from rhumattitude.com
Thank you for your review. The Rhum Attitude team wishes you happy holidays!
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Laurent M.
Rating: 4 out of 5
Thank you again to Rhum Attitude for calling me to offer to resend my package directly to my home. The customer service is top-notch.
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Response from rhumattitude.com
Thank you for your order. When you have a problem with the carrier, you must absolutely contact us because we cannot always know. Following our phone conversation just now, we are sending you a new package directly to your home. Thank you for your patience. The Rhum Attitude customer service
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M.
Rating: 4 out of 5
Order received super fast! Nothing to say about the delivery. But regarding the product, it's for a gift so no feedback yet on that.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Erwan
Rating: 4 out of 5
Fast shipping and well-protected products
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Stessy D.
Rating: 4 out of 5
Very good as always, just taking away one star because delivery was a bit high...
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Eric
Rating: 4 out of 5
Very good packaging. Delivery on time. Nothing to say. Top!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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François B.
Rating: 2 out of 5
Very VERY fast service, even expedited: big creases on the box, which is not particularly welcome for a gift. Clear improvements in handling are to be expected!!!!!!
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Response from rhumattitude.com
Hello, Thank you for your order and your comment. Our service is fast (thank you) but not rushed. Despite all our precautions (we fold some boxes, others not depending on our experience because we risk tearing them by doing so), packages are often mishandled by carriers and the boxes' cases are sometimes damaged. There is a very available customer service by email and phone ([email protected] or 01 75 51 46 19) just contact us so we can quickly send a 'flat' box. The Rhum Attitude team
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Hamid A.
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Response from rhumattitude.com
Nothing to report, always a quality service
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Olivier
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Response from rhumattitude.com
Well packaged and fast. The only complaint is that the instructions to ensure a favorable outcome in case of disputes due to breakages during transport or other problems can scare off potential new buyers. Especially when the delivery person refuses to let us check in their presence.
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EMERIC
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Response from rhumattitude.com
Very good, quick reception
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Client
Rating: 4 out of 5
Thank you for your review and see you soon on our site! The Rhum Attitude team
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Response from rhumattitude.com
Very well packaged parcel, competitive price... Very happy with my order!!! I highly recommend....
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Nathalie R.
Rating: 4 out of 5
Cool, as every month
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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José
Rating: 4 out of 5
Safe delivery and bubble wrap to protect the bottle. However, it would be better to seal both ends of the bubble wrap with tape so that the bottle doesn't slip during transport. Otherwise, nothing to say, a very positive first experience. Thank you.
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Response from rhumattitude.com
Thank you very much for your feedback. Normally, this is what is done. The logistics team may have forgotten to do this on this order, but they have experience and our breakage rate is very low. See you soon on our site!
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Guillaume D.
Rating: 4 out of 5
Now we are waiting for December 1st! Received on time and in good condition.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Céline M.
Rating: 4 out of 5
As usual, there is a choice and the delivery is fast and solid ++
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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jeremygendron
Rating: 4 out of 5
Nothing to say, just perfect.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Jacques D.
Rating: 4 out of 5
It was a very good experience, my husband loved it and discovered new flavors! I highly recommend!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Chêne M.
Rating: 4 out of 5
Order delivered quickly but given the amount of our order, a discount could have been applied.
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Response from rhumattitude.com
Thank you for your review and for your order. You benefited from 2 elements: free shipping (order over 140 euros) + a free 5cl sample or a gift card whose value varies depending on the order amount (you chose the sample, a 16-year-old cask rum). Margins are not very high in the spirits trade, we cannot go beyond that. We hope to see you again on our site. The Rhum Attitude team
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David D.
Rating: 2 out of 5
free shipping
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Response from rhumattitude.com
on your gift voucher. In the offer subscribed by the person who gave it to you, no free shipping was indicated. You received exactly what was purchased, no more, no less. It is a one-time problem whose origin we have not identified and for which we are sorry, as I told you. I sent you a gift card as a commercial gesture. Have a good evening.
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Mlle D.
Rating: 4 out of 5
Hello, your site is very complete and explains well what we are buying. However, your global delivery partner Relay was not very effective. Indeed, the relay point near my home was temporarily unavailable, they redirected my package to another relay point located more than 20 kilometers from my home. If I order these products online, it is because I have difficulty moving. Thank you for your wide choice of products and for all the details, and I hope not to encounter this same problem again..
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Response from rhumattitude.com
Thank you for your review. We are sorry for this mishap that we were unaware of. We are forced to go through transport companies and none are 100% reliable unfortunately. In case of a problem, do not hesitate to contact us. In this specific case, we could have sent you a package to your home or to another relay point and requested the return of the one that posed a problem. We sent you a commercial gesture (check your email). We hope to see you again on our site. The Rhum Attitude team
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Karl
Rating: 4 out of 5
Thank you for your service but delivery arrived late due to Chronopost who did not deliver on time
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Response from rhumattitude.com
Thank you very much for your feedback. Next time, don't hesitate to contact us if Chronopost does not meet its deadlines, we can ask them for compensation and refund you in full of course. See you soon on our site!
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