The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
When I received my bottle, the cork was broken in the neck. Not great. My bottle is left without a cork
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Response from rhumattitude.com
Thank you for your feedback. Don't hesitate to contact us in such cases. We could have sent you a cork for example. See you soon on our site!
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Nina P.
Rating: 4 out of 5
The small plastic bottles are a bit of a shame, it would be even better in glass
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Response from rhumattitude.com
Thank you very much for your feedback. It's a choice we stand by. It would be more expensive and there would be more breakage. The PET does not alter the product even several years after bottling. See you soon on our site!
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Valentin R.
Rating: 4 out of 5
Fast delivery but to my surprise my package had been taped twice
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Response from rhumattitude.com
Thank you very much for your feedback. Surprising... maybe a repackaging by the carrier? In case of a problem, don't hesitate to contact customer service. See you soon on our site!
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Fabien L.
Rating: 4 out of 5
Quality rums and neat presentation
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Antonio
Rating: 4 out of 5
Prices a bit higher than competitors, but impeccable and fast delivery.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Celine V.
Rating: 4 out of 5
Thank you for your efficiency (earlier than expected), I requested delivery in France while living in Belgium and it arrived (with gift wrapping at the desired address). I didn't give 5 stars because I find it unfortunate to pay more (really more) to be delivered in Belgium rather than in France, so I was lucky to have a friend who brought it back for me. Otherwise, the delivery time was more than acceptable and the gift wrapping was very well done, thank you!
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Response from rhumattitude.com
Thank you very much for your feedback. Shipping to Belgium costs us more, so we have no choice but to set a different price that takes this extra cost into account. See you soon on our site!
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Henr F.
Rating: 4 out of 5
Service impeccable...
Response from rhumattitude.com
Merci beaucoup pour votre avis et à bientôt sur notre site !
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Pelin B.
Rating: 4 out of 5
The price of rums remains quite high for the quantity and quality. We are rum enthusiasts, perfect for discovering rums we don't know. Otherwise, nothing to say about the presentation.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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henrot
Rating: 4 out of 5
Nothing to say, top-notch.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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jean-louis
Rating: 4 out of 5
Fast shipping of the package and well protected as it is very fragile, however a bit disappointed that a bottle of rum costing 130 euros didn't even come with a case to pack it... but the quality was there! I recommend Rhum Attitude for the choice and seriousness of the site. Personally, I would definitely order again.
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Response from rhumattitude.com
Thank you for your comment. No case, indeed, but it was clearly indicated on the product sheet of the site, so it shouldn't have been a surprise... The photo also did not include a case. Thank you again and see you soon!
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Hugo
Rating: 4 out of 5
Good products, inexpensive, and delivery is fast, top!
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Sandra G.
Rating: 4 out of 5
Order received quickly, impeccable.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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ph S.
Rating: 4 out of 5
Very good site.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Michel R.
Rating: 4 out of 5
Attractive prices, fast delivery and the package is very well wrapped.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Romain R.
Rating: 3 out of 5
The sample was not the one I had chosen when ordering, but otherwise the order went smoothly.
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Response from rhumattitude.com
Thank you for your comment. This is probably a preparation error. It is quite rare but it happens. In this case, do not hesitate to contact us specifying what you received and we will immediately send you the correct sample. See https://www.rhumattitude.com/contact/
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Matthieu L.
Rating: 4 out of 5
4 stars because the site is reliable and delivery is fast, the only downside is not having all the rum brands
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Response from rhumattitude.com
Thank you very much for your feedback. We have over 300 brands and it seems to us that we have the main ones... Which brand are you thinking of in particular? It will help us understand if we are missing out on an interesting brand, and maybe add it to our list...
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Bernard M.
Rating: 4 out of 5
A bit disappointed not to receive the boxes for each bottle. Otherwise, nice, a lot of choices!
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Response from rhumattitude.com
Good evening, Thank you for your order and for your appreciation. We do not quite understand your comment. The 3 bottles you ordered come with cases. If any are missing, it means either that we laid them flat on one side of the box to prevent them from being damaged during transport (please check carefully before throwing away the box and the protections inside...), or that it is an error. In the latter case, we can send you the missing cases if you let us know exactly what is missing: https://www.rhumattitude.com/contact/ The Rhum Attitude team
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Pierre
Rating: 4 out of 5
Good responsiveness.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Kevin
Rating: 4 out of 5
Lack of variety but very good rums :-)
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Response from rhumattitude.com
Thank you very much for your feedback. Lack of variety, yet we do include different styles in the same box. What would you have liked to see in the box that wasn't there?
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Lily
Rating: 4 out of 5
Good... Very good even, a very professional team that will do everything to satisfy you, great discoveries, very good advice, I will definitely order again and especially I recommend Rhum Attitude.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Stephane M.
Rating: 4 out of 5
No major issues, the bottle was very well packaged, be careful to note that the shipping and receiving times for the package are longer for Belgium, I received my package 10 days after my order, nothing serious but for the impatient it's better to know, otherwise very good service, I will order again without hesitation.
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Response from rhumattitude.com
Thank you for your order and for your feedback. 10 days is indeed way too long and it's not normal. The standard duration for Belgium is 4 working days (not counting Saturday and Sunday), so for example, a package that leaves on Wednesday arrives the following Tuesday. However, as with France or any destination, delays can occasionally occur. We take this opportunity to remind you of all the information regarding deliveries: https://www.rhumattitude.com/conditions-de-livraison/ See you soon on our site, The Rhum Attitude Team
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ulrichR
Rating: 4 out of 5
A wide choice, efficient delivery, a bit expensive on certain products.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Sabine B.
Rating: 4 out of 5
First experience, responsiveness, speed, product security
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Monsieur G.
Rating: 4 out of 5
Delivery on time and perfect packaging and protection, well done
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Guillaume
Rating: 4 out of 5
Good except that the delivery person did not drop the package at the correct relay point, resulting in 3 more days to retrieve it.
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Response from rhumattitude.com
Thank you for your feedback. Unfortunately, this kind of thing happens sometimes, regardless of the carrier. As promised, we have made a commercial gesture for you. See you soon on our website.
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Yvan O.
Rating: 4 out of 5
Fast, well packaged, nothing to say...
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Adrien
Rating: 3 out of 5
The May box was powerful and complex. The June box, although the rums are of quality, is flatter (mainly 40°), more common and sweeter.
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Response from rhumattitude.com
Thank you for your comment. This box must still remain accessible to the greatest number of people because many of our customers discover the world of rum with our box. However, the high alcohol content deters more than one. With the May box, we took a risk because 3 of the 4 rums were 45 degrees or more, hence the Oksen cinnamon, sweet in this case, to 'compensate'. As a reminder, a few years ago, most aged rums were between 40 and 45 degrees. We regret more than one that has disappeared since... In the June box, there was Rivière du Mât, which is a very expressive rum, although at 40 degrees, and not flat at all. I believe we can say the same about Karukera aged rum. The July box may disappoint you if you are a fan of 'strong' rums because it is balanced between strength and sweetness, as we usually do. Its composition is described here: https://www.rhumattitude.com/cave/box-du-mois/ As I understand that this is a gift (otherwise I would have offered to refund you for the 3rd box), I propose to exchange the July box for a gift card of the same amount, and you will be able to choose rums that suit you in our cellar, where we have over 1000 samples available. If this is what you wish, write to us at [email protected] and we will take the necessary steps. Best regards, Olivier from the Rhum Attitude team.
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Xavier
Rating: 4 out of 5
Third order perfect. Just the first one had nothing to do with the site... the package had a cut mark on the side as if someone at the post wanted to look inside. The other two Chronopost orders had no issues. Additional samples in the package. I don't give 5 stars because I didn't have any breakage or missing items, so I can't comment on customer service. But the packages are insured. I've seen cheaper sites BUT with the post or relay and 'the package travels at the buyer's risk.' If a product is damaged, contact the transport service' so with the post... no comment. Here at least it's insured, so it's better to pay 30-35 euros more.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Alain L.
Rating: 4 out of 5
Shipping costs too high compared to the competition.
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Response from rhumattitude.com
Thank you for your comment. Why did you buy from us then? The products were cheaper and you generally found what you were looking for? Did you find products that you can't find elsewhere? You requested delivery to Belgium, so yes, compared to Belgian e-commerce sites, we are probably a bit more expensive... However, please note that even for Belgium and a few other countries, we offer free shipping for orders over 140 euros in the cart. Feel free to provide examples, it will help us understand. Thank you again for your order and see you soon on our site! The Rhum Attitude team
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Maxime
Rating: 3 out of 5
Happy with the product, the Bacardi favorites are always of good quality, however, I was really disappointed with the delivery, paying fees for a 24-hour home delivery and picking up the package 3 days later at a relay point, I find that average.
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Response from rhumattitude.com
Thank you for your order and your feedback. We are handing your package over to a carrier. If for any reason things go wrong (delay, damage, etc.), we cannot know unless you reach out to us to inform us. The carriers we use are generally of good quality (Chronopost, Colissimo...) but none are perfect. We have sent you an email to offer you compensation, please feel free to respond. Best regards, The Rhum Attitude Team
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Pascal G.
Rating: 4 out of 5
No issues, package in perfect condition, the contents matched the order, reasonable delivery times.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Romain P.
Rating: 4 out of 5
Very good site.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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philippe
Rating: 4 out of 5
Mini bottles in glass would be a plus
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Response from rhumattitude.com
Thank you very much for your feedback. Allow us to disagree for the following reasons: 1) glass would be more expensive 2) no breakage during transport (small glass bottles are more fragile than large bottles) 3) no alteration of taste with P.E.T. even over time 4) like glass, it is 100% recyclable. P.E.T. on one side, aluminum on the other. Just remember to separate the cap from the bottle before putting everything in the yellow bin. See you soon on our website!
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Romain P.
Rating: 3 out of 5
Order arrived late due to a computer error otherwise everything else was well received
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Response from rhumattitude.com
Thank you for your feedback. We are sorry for this incident. For this reason, we have also added an additional complimentary sample as a goodwill gesture. See you soon on our website!
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Mélissa P.
Rating: 2 out of 5
I am really disappointed with the packaging... The labels are poorly stuck on the bottles, I received a whole email to proceed with a verification of the bottles upon delivery (no breakages, etc...) so I expected glass bottles but they are plastic... And the quantity, although announced, is really less... I find 200 euros is too expensive!!! Even for 6 months.
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Response from rhumattitude.com
Thank you for your subscription to the monthly box, and for your comment. We address all your points, which is the least we can do following a disappointment: - Regarding the labels, if they are sometimes a bit crooked, it's because they are hand-labeled and not done with an industrial machine. For clarification: the box, the booklet, and the bottles are made in France. - These are PET bottles to avoid breakage. This is indicated all over the site, but it's possible to overlook the information. PET, just like glass, preserves spirits perfectly. We will further reinforce this information. We left you a voicemail to inform you of all this, and also that we could, of course, terminate the subscription immediately and refund the months already paid. You just need to contact us. Finally, if you want a box with glass bottles, please know that we offer one, ideal for a gift but not in the form of a subscription. It is the box 'Le Maître de Chai' https://www.rhumattitude.com/cave/la-rhum-box-le-maitre-de-chai/ We remain at your disposal. The Rhum Attitude Team
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frederic L.
Rating: 4 out of 5
Perfect order, but almost 3 weeks for delivery to Belgium.
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Response from rhumattitude.com
Thank you for your comment. Unfortunately, such delays can happen even if they are quite rare. We use La Poste in France (Colissimo) and BPost in Belgium, so the two
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Romagnat
Rating: 3 out of 5
Shipping costs are prohibitive.... Indeed, bottles are heavy, and free shipping from 149€..... 149€?! I would have taken the shipping costs at 4.90 if I could have been delivered to my usual relay point. I was asked to give my opinion, so here it is. I maintain that your shipping costs are expensive and not decreasing, which is a shame. Promo codes are rare. But you have quality products, and I stand by that too. Good evening. My relay point is at the Bloody Mary cobbler in Argentan (61). As I said, I order from you despite the shipping costs that I find expensive because your products are of quality. There is absolutely nothing paradoxical about that. And once again, what bothers me is mainly that it is not decreasing or that there is no loyalty system. I will therefore continue to buy from you. Understand me well. I have no criticism to make about the quality of the products, nor even about the fast shipping or the impeccable order tracking. I just have a problem with the shipping costs ;)
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Response from rhumattitude.com
Thank you for your order and your comment. Bottles of rum are heavy, which is why shipping costs are higher than for other types of items. If you compare with our competitors, we are quite well positioned. We remind you that our cheapest option is Mondial Relay at 4.90 euros (you chose home delivery which is more expensive). Furthermore, shipping costs are free for any basket of 140 euros or more.
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Quentin B.
Rating: 4 out of 5
Be careful with the delivery company you use because they don't pay much attention.
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Response from rhumattitude.com
Thank you for your comment. We work with top-notch carriers: Colissimo, Chronopost, Mondial Relay, and now DHL for international shipping. However, none are 100% reliable. That's why we closely monitor the statistics by carrier, and it is thanks to this that we have already stopped using two of them in the past. Furthermore, when there is a problem (damage, delay, etc.), we take the necessary steps to resolve it as quickly and efficiently as possible. Thank you again for your order and see you soon on our website.
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Client E.
Rating: 2 out of 5
Good evening, I am satisfied that a manager from this company called me to finally explain to me why the small sample-type bottles were sent in plastic. After reflection, I am finally convinced.
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Response from rhumattitude.com
Thank you for your order and your comment. I am sorry for this disappointment. As explained on the phone just now (thank you for your warm welcome), it is written everywhere on the site, especially as soon as you add a sample to your cart. Using PET does not alter the taste even over time. This allows us to deliver without breakage and to have a competitive offer. It is a choice we made from the beginning and we do not regret it. The Rhum Attitude team
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Nicolas H.
Rating: 2 out of 5
When buying a collector's bottle, you expect the label on the bottle to be intact. So was the bottle damaged by the carrier or the seller??? All I know is that I have to buy the bottle again on Amazon.
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Response from rhumattitude.com
Thank you for your order and your comment. We check the condition of each bottle before shipping. However, we are committed to the quality of the product upon arrival, and that is what matters. So if there is a problem, do not hesitate to contact us as soon as you receive the package so that we can find a solution! For example, we can replace the bottle or compensate you for the damage suffered. Following your comment, we called you and did what we agreed upon over the phone. See you soon on our website. The Rhum Attitude team.
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