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M
Rating: 4 out of 5
Very satisfied
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Customer reviews of rhumattitude.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews
Summary of reviews
The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Reviews 2, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Ease of use and efficient delivery service
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J
Rating: 4 out of 5
Correct prices and orders shipped on time
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M
Rating: 4 out of 5
Delivery always fast and, in general, quality rums.
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M
Rating: 4 out of 5
Hello. I ordered samples to test a large number of rums. Very good concept, you can travel the world of rum without breaking the bank and without the risk of buying an unknown bottle... delivery in the indicated time in French Polynesia super! However, I did not receive an email for the tracking number... I was very worried after 3 weeks without news of my order which was finally received. The packaging improved a leak on a miniature with a loose cap. I recommend this site! Thank you ATK.
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P
Rating: 4 out of 5
Top quality shipping
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A
Rating: 3 out of 5
I received a package of rum from this retailer, and the packaging was extremely poor. One bottle's cap and wax seal were completely destroyed. It's a miracle nothing shattered. This is unacceptable for an international shipment. I hope they improve their packaging practices.
Response from rhumattitude.com
Thank you for your order and your comment. When there is a problem, do not hesitate to contact us [email protected], and to send us photos for example which allow us to understand what may have happened and repair the damage. We almost never have any breakages even in distant countries and we prepare the packages with care. It is possible that the package was repackaged en route, for example. Rhum Attitude team
L
Rating: 3 out of 5
Excellent product but too bad the shipping costs are too high
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Response from rhumattitude.com
Thank you for your comment and your opinion. We generally charge less than what the shipping costs us. Shipping costs have become very expensive with inflation, and the bottles are heavy which also explains the cost. The Rhum Attitude team
D
Rating: 3 out of 5
Very good. The label on my bottle is a bit detached
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Response from rhumattitude.com
Thank you for your order and your opinion. When there is a problem with your order, do not hesitate to contact customer service to see the solutions to be provided (compensation, commercial gesture, replacement...). This way we can resolve your issue and you can give us 5 stars :) The Rhum Attitude team
J
Rating: 4 out of 5
Delivery on time and without breakage, just the shipping costs a bit exorbitant;
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F
Rating: 4 out of 5
Good products, delivered quickly
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C
Rating: 3 out of 5
I give 3 stars for the care taken in packaging the order but cannot give 5 because there was a product error which forced me to go back twice to the relay point to return the non-compliant products and retrieve the correct products. Too bad, no commercial gesture.
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Response from rhumattitude.com
Thank you for your order and your opinion. Despite all our processes and the vigilance of our teams, mistakes can happen and we thank you for your patience. We have indeed replaced the wrong bottles with the right ones and it was quite heavy for you. In these cases, we usually make a commercial gesture. We will get back in touch with you. The Rhum Attitude team
M
Rating: 4 out of 5
This experience has been interesting; there are 2 rums that I really enjoyed; the other 2 have less personality.
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S
Rating: 4 out of 5
The bottles arrived quickly, well packaged and in good condition. So why 4 and not 5? The gift wrapping and the card are totally unworthy. Already a bottle at 30 euros in its cardboard box with gift paper, impeccable, but then why do the two bottles at more than 200 euros each arrive in a vulgar red bag tied with a piece of shapeless raffia, not even in their boxes, as for the gift card, I would have done better with my printer. Taking these two 'gifts' as a commercial argument removes credibility. If we do it, we do it well.
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Response from rhumattitude.com
Thank you for your order and your opinion. Although 'offered', the gift wrappings must arrive in good condition, you are absolutely right. We strive to continuously improve our processes and we take feedback from our customers into account. We have exchanged with you since your review and sent you a voucher as a commercial gesture. The Rhum Attitude team
M
Rating: 4 out of 5
?For years, I have been ordering from them... Unfortunately, prices change too often. The service is perfect, only one error in 6 years on an order. One phone call and the error was corrected in a week by a pleasant gentleman. I love ordering from them for my husband. BRAVO Rhum Attitude, keep it up.
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C
Rating: 4 out of 5
I already gifted a box for 3 months to my brother and now I have started again with my partner for 6 months. The idea is original and allows them to sharpen their palate by discovering several different rums, noting those they will buy again and those they liked less. The only downside is the message; maybe it should be put in the box to make it nicer and on a nice card rather than on the delivery slip written in very small print. Otherwise, really good, thank you.
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Response from rhumattitude.com
Hello, The message should indeed have been written on a separate card! That is an error. We sent you a gift card valid indefinitely on our site as a commercial gesture. The Rhum Attitude team
M
Rating: 3 out of 5
Products appreciated, especially the old rum; unfortunately, the homemade planter is better, hence my disappointment.
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L
Rating: 4 out of 5
The sample order is a good way to get an opinion on a spirit, so since the Armagnac I wanted to taste was available at Rhum Attitude... no problem with this order, plus a gift..
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H
Rating: 4 out of 5
Easy to visit and order site. Quite fast delivery and well packaged. The only downside... delivery fees for Belgium..
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N
Rating: 4 out of 5
I didn't know Rhum Attitude before, I don't regret ordering from this site, very efficient, top delivery
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I
Rating: 4 out of 5
I am satisfied with the service and packaging. However, there is one aspect that confuses me and seems unfair. In the basket menu, it states that the package will be delivered by DHL. Later, I discovered that Colissimo works with the Bulgarian national post. In the end, what I'm paying for, DHL service or something else? Additionally, it would be beneficial to offer free delivery for orders above a certain amount.
M
Rating: 4 out of 5
Responsive. Small downside on communication but understandable during the holiday season. I just would have liked to receive an email with the tracking number earlier to organize its pickup.
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C
Rating: 4 out of 5
Bottle of rum that was very well received by the person I gifted it to (a connoisseur) who had already ordered from you. The only downside: shipping costs.
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B
Rating: 4 out of 5
Hello, Very happy with my order arrived without breakage, bottle well packaged, serious company, a big thank you. Happy New Year 2025 to you all.
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D
Rating: 2 out of 5
Order and delivery without problems. In the meantime, we went to a wine merchant and found that the price for the same rum was obviously much cheaper. We are therefore disappointed.
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Response from rhumattitude.com
Thank you for your order and your feedback. This is the Rum Nation Panama 10 years. We are among the cheapest online as it is on sale for 49.90 instead of 54.50. It is always possible to come across a wine merchant who is clearing stock or has an old stock with an old price (inflation...). As mentioned on the phone, next time do not hesitate to take a photo of the bottle and the price and send it to us so we can possibly offer a commercial discount. The Rhum Attitude team.
C
Rating: 4 out of 5
No major issues.
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I
Rating: 4 out of 5
Very nice site, navigation is smooth. 11 search filters to facilitate customer orientation. I just regret that unofficial samples are not more clearly distinguished on the product page; but the hyper-responsive and excellent customer service quickly got me back on track. Once this mishap was over, one can happily get lost in all these good elixirs. A site to visit!!!
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H
Rating: 2 out of 5
Hello, Product far too expensive, two bottles of 50 CL rum at 21 € each, so 42 € for the two bottles I found in Super U store, the same products that I paid 13 € each, so 26 € 16 € more expensive plus delivery... Incomprehensible. I am very disappointed. Alain BRACH
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Response from rhumattitude.com
Thank you for your order and your feedback. Since we do not have the same purchasing conditions, it is impossible for us to align with the prices practiced in large distribution. However, we offer them to give the possibility to send a gift to someone or to buy a flavor that is not found near home. The Rhum Attitude team
D
Rating: 4 out of 5
Product delivered as expected in top packaging.
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H
Rating: 4 out of 5
Fast and efficient. The choice of a gift card or samples is very wise.
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M
Rating: 4 out of 5
Wide choice with quality products and a delivery service right on point. Another purchase that will make people happy
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C
Rating: 4 out of 5
A significant choice, rather correct prices, and a fast shipping service, only the plastic bottles of the samples disappointed me. With glass samples, we would have been at the top.
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J
Rating: 4 out of 5
Fast, compliant, and very good...
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T
Rating: 4 out of 5
Perfect! As usual!
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C
Rating: 3 out of 5
Items in the package well wrapped, no issues. I would recommend.
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E
Rating: 2 out of 5
Thank you for your order and your feedback. We are sorry for this incident. We adapt the protections to the content. For calendars (as for cubi for another example), too much protection is useless. The mixing of bottles is due to the fact that the package is inevitably shaken during transport. We should be able to put them back in the right order. Unfortunately, apart from a commercial gesture, we cannot do much for this incident that happens from time to time. The Rhum Attitude team.
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Response from rhumattitude.com
I took the set of 2 bottles of rum juice of gold, one signed. Except that the signature is erased so really disappointed, it was a gift for my son and it’s a fail.
L
Rating: 2 out of 5
Thank you for your order and your feedback. We will call you, we have a solution for you. The Rhum Attitude team.
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Response from rhumattitude.com
Perfect as always.
T
Rating: 4 out of 5
Everything was fine, but the box was ripped open and because of the breech in the box, the Display Boxes were bent. I was able to salvage them, so everything is fine. However, I wrote an email, with a picture and the person I was dealing with did not respond, which I did not appreciate.
B
Rating: 3 out of 5
Ease of ordering and very fast delivery to the relay point..
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K
Rating: 3 out of 5
Fast and efficient delivery, the only downside was that the case that went with the product was missing, otherwise it would have been 5 stars
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