Customer reviews of rhumattitude.com

Thank you for your order. There are presentation boxes that you can add to your cart. We do not include them systematically because many people buy these samples to taste themselves and not to give, so it would increase the cost of each sample if it were offered since presentation boxes are expensive to manufacture. When you take a sample in your cart, there is a message 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' that appears, and in your cart too. When you click on 'learn more', everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ You will see a little further down in the explanation page that you can buy a box https://www.rhumattitude.com/cave/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ That said, we understand that one might miss this information. We have sent you a commercial proposal, feel free to respond to our email.

Hi, Thank you for your order and your comment. It is not a matter of price but a matter of insurance. We could not insure properly your parcel with DHL because it was too expensive for the weight. Here are the exact costs for shipping with DHL and Colissimo to your destination, VAT included: DHL = 23,25 euros Colissimo = 25,67 euros And you paid 22,90 for transportation costs. As you see Colissimo is slightly more expensive. Nevertheless we sent you an e-mail with a proposal don't hesitate to reply. Regards Rhum Attitude Team

Thank you for your order. We clarify that the missing case is not an error, it was indicated on the product you ordered, and the photo on the site was precisely without a case to avoid misunderstandings. These are the last bottles we could procure and all the cases were very damaged, which is why we preferred to sell them without cases.

Hello, the wax is particularly difficult to protect during transport, it happens despite our precautions. If it's for opening, it really happened during transport, you can be sure that the bottle was intact; if it's for gifting, don't hesitate to call so we can find a solution together.

Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/

Thank you for your order and your feedback. As we indicated, this is not a shipping delay: we shipped your package the morning after your order placed at 6:50 PM. It is the tracking of the package that was not updated on the carrier's side. Delays or incorrect tracking happen with all carriers, even the best. Our role is to choose reliable carriers and to eliminate those with too frequent incidents. We have actually eliminated a few in the past, but those we use are generally reliable. We left a voicemail to offer you a commercial gesture for the delay. Please feel free to call us back. Best regards, The Rhum Attitude team.

Thank you for your order and your feedback. We completely agree it is when we ship the goods. We do not understand what could have happened. In such cases, please do not hesitate to contact us and send us a photo: 1) it helps us understand precisely what the problem could have been, and to correct any malfunctions to prevent it from happening again 2) and above all it allows us to find an acceptable solution for you (replacement, discount, etc.) We tried to contact you by phone without success for now.

Thank you for your order. When you place an order you do not pay French VAT but we indicate that you will have to pay UK duties. Unfortunately, we have found that the UK customs are quite often wrong in the amount they claim from our customers, but we cannot do anything about it. We are seriously considering stopping shipments to the UK because of this. In the meantime, you can always refuse the package, which also costs us a round trip but which we offer in these cases.

Thank you for your order and your feedback. We apologize for this unintentional preparation error (the bottle you received is 50% more expensive). In such cases, do not hesitate to contact us, we can either proceed with the exchange or offer a commercial discount. The Rhum Attitude team

Hello, Thank you for your order and your feedback. We apologize for this incident. It happens sometimes despite our organization made to handle thousands of different references, and all the attention of our logistics team. When you reported this error to us, we made the exchange immediately. The Rhum Attitude team

Thank you for your order and your feedback. When there is a problem, do not hesitate to contact us. We could have sent you a new case by express delivery, for example. We will contact you to see if a solution is still possible. The Rhum Attitude team.