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F
Rating: 4 out of 5
Price, delivery times good Packaging quality just perfect
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Customer reviews of rhumattitude.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews
Summary of reviews
The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Reviews 2, 3 and 4 stars
Reset filtersR
Rating: 4 out of 5
A nice selection of rums, good presentations. Top
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B
Rating: 4 out of 5
No particular problems, fast delivery and well-packaged package, I just take away one star for the shipping costs even if it becomes a bit the lot of all sites. You can order with your eyes closed ????
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R
Rating: 4 out of 5
What can I say about the site? It is complete, with a wide variety of rum. The only downside is that free shipping starts from €140.
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Response from rhumattitude.com
Thank you for your order and your feedback. The rum bottles are heavy (almost 2 kg per bottle), and on the other hand, the margins are low on this activity (unlike wine, for example), hence free shipping starting from a fairly significant amount. Also, don't forget that we offer a gift from the first euro... Hoping to have answered your comment. The Rhum Attitude team
R
Rating: 4 out of 5
Very good product for making an excellent t-punch. Anti-break packaging. Delivery perfect!
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M
Rating: 3 out of 5
It would have been nice to validate my reviews on my rums.
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Response from rhumattitude.com
Thank you for your order and your feedback. After exchanging with you, it is a review posted directly on the site (and not via Trustpilot) that has disappeared, probably deleted by mistake. We are sorry and we will be particularly vigilant for the next ones :) The Rhum Attitude team
P
Rating: 4 out of 5
Very good selection of rums and accessories at attractive prices, I recommend this site. Fast shipping and well-packaged products, TOP.
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M
Rating: 4 out of 5
Perfect as usual.
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S
Rating: 4 out of 5
Very good, fast delivery.
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C
Rating: 4 out of 5
Very happy with the products but disappointed that it wasn't in a gift box. Tasting glass is very nice.
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C
Rating: 4 out of 5
Too bad the box for packaging the bottle arrived damaged and gave the impression of having already been used. ==> Thank you for your feedback and your suggestion. The most important thing is that the bottles were in good condition and the gift was appreciated by a rum connoisseur, more than the packaging :-)
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Response from rhumattitude.com
Hello, Thank you for your order and your review. Our preparers are vigilant and instructed not to send damaged cases. However, a mistake can happen. It is also possible that the box deteriorated during transport, despite our precautions. In this case, do not hesitate to contact customer service: we will replace the case or compensate you depending on your wish and our possibilities. It is not too late to do so: https://www.rhumattitude.com/contact/ The Rhum Attitude team.
E
Rating: 3 out of 5
The site and the order are OK but the 'little gift' offered (A mini bottle or a glass) is not in the package!!!!
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Response from rhumattitude.com
Hello, Thank you for your order and your feedback. However, in the dropdown menu of the cart that allows you to choose your gift, you selected 'Rhum Attitude Gift Card 3 euros with no expiration date' and not a sample. Perhaps you missed this step as an option is checked by default. In any case, if you go to your account and add a bottle to your cart, you will see your gift card appear, click on it and it gives you a 3 euro discount. It's valid indefinitely. We have resent you the gift card code.
J
Rating: 4 out of 5
Speed and efficiency of the service.
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L
Rating: 4 out of 5
Good but a bit too long for delivery.
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J
Rating: 4 out of 5
9: Good pedagogy in the explanations, quality of products, suggestions for rums 'if you liked this one.'
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N
Rating: 4 out of 5
13: Good product, just one sample leaked slightly in the package, bad luck, I think it doesn't happen often. I really appreciate being able to buy samples to be sure that the bottle will please me.
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R
Rating: 4 out of 5
22: Package well received and well packaged! Compliant with the order! I recommend!
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D
Rating: 4 out of 5
31: Speed of shipping and quality of packaging.
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M
Rating: 4 out of 5
37: First box arrived very quickly.
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M
Rating: 4 out of 5
40: Very serious.
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A
Rating: 4 out of 5
48: Fast delivery and well-secured packaging of the bottles.
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S
Rating: 4 out of 5
Very good product
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S
Rating: 4 out of 5
Orders are always carefully packaged and shipped quickly. I made an order for 185 euros and another for over 200 within a week, it's a shame there wasn't a small gesture from the store.
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J
Rating: 4 out of 5
The experience was very good, I just find it a shame that you can't have a product ordered online delivered to the store, and therefore have to pay for delivery.
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A
Rating: 4 out of 5
Even though there were no additional bubble protections as a precaution, the package was in good condition.
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A
Rating: 3 out of 5
Very good, however no news regarding my package until it arrived so I was a bit worried :/
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Response from rhumattitude.com
Thank you for your order and your feedback. However, we send you an email on the day the package leaves with the tracking link. Did you not receive this email? Maybe in your spam? Furthermore, we provide your email and phone (text) to the carrier so they can notify you of the package's arrival at the pickup point (which you can also see with the tracking link mentioned earlier). The Rhum Attitude team.
G
Rating: 4 out of 5
I ordered the bottles for my wedding, they look very good, just need to fill them.
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A
Rating: 4 out of 5
Almost nothing to complain about, the site is quite intuitive and well made. A small regret that the cart doesn't save for very long, but that's a minor issue except for indecisive people like me. Fast delivery and affordable prices, deducting one star, one of the packaging boxes arrived damaged, 1 out of 3, but the other 2 didn't have cardboard so that's understandable. The bottles, however, arrived in good condition and there was no alteration of the taste of the contents. I recommend.
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R
Rating: 4 out of 5
Excellent, good reception.
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T
Rating: 3 out of 5
Well, I am happy with the purchases. But on the other hand, the Don Papa samples are disgusting. Strange taste.
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Response from rhumattitude.com
Thank you for your order and your feedback. We have 3000 very varied references. We cannot guarantee that everyone will like what they order. That's why we have set up a sample system that allows everyone to taste before buying a full bottle, if they don't know it. Indeed, Don Papa does not please everyone and offers a rather atypical rum. Generally, those who buy it from us already know it.
C
Rating: 3 out of 5
Parcel received late after 15 days but it's the Post's fault for misplacing the parcel, and the customer service did everything to follow up on this issue. Kudos to them for that. However, the bottle was poorly protected in an oversized packaging. Gift wrapping upon arrival was torn in the box. But I think my customer experience is below normal and I was just unlucky this time. If I had to do it again, I would return to Rhum Attitude and I recommend it.
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Response from rhumattitude.com
Thank you for your order and your feedback. The poorly protected bottle is a bit strange. Was the parcel not repackaged? Please feel free to send us photos so we can raise this issue with our preparation team. We are constantly trying to improve our processes. The Rhum Attitude team.
P
Rating: 4 out of 5
Good site, parcel arrived in good condition, would recommend.
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L
Rating: 4 out of 5
First order to start 2023, to discover spirits... samples... and off we go. Order on time, well packaged..
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M
Rating: 4 out of 5
Overall, I am satisfied. The order corresponds to the purchase. We had delivery issues with Mondial Relay, Rhum Attitude is not to blame, 1 month for delivery. In the contacts we had with them regarding this delay, they always responded and helped to find out where the order was stuck. Overall, aside from the delivery, our experience was good.
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V
Rating: 4 out of 5
Fast shipping of the parcel but one of the glasses arrived broken. My complaint was handled quickly and a refund was issued promptly. Thank you to the Rhum Attitude team. Perhaps reconsider the choice of carrier.
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C
Rating: 3 out of 5
Very disappointed that the Eldorado 12-year-old rum with the 2 glasses at €49.50 did not arrive in the box as shown in the photo, a bit light... For the price, it's exaggerated.
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Response from rhumattitude.com
Thank you for your order and your feedback. If you did not receive the ordered glasses, it is probably a preparation error. Why didn't you contact us at the time of receiving the parcels? We would have sent them to you immediately. It's not too late; we sent you an email in this regard, please feel free to respond so we can find a satisfactory solution for you. The Rhum Attitude team.
F
Rating: 4 out of 5
Fast delivery. Products as described. Nice gift.
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D
Rating: 4 out of 5
Many spirits at varied prices, carefully packaged parcels, and quick reception. Thank you!
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L
Rating: 4 out of 5
Good experience. Quick order and quick reception.
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K
Rating: 4 out of 5
Good product but prohibitive price.
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