The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
The boxes are very suitable for novices in rum. For more knowledgeable enthusiasts, it might seem a bit light. Deliveries are well organized. The idea is excellent.
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Antonello
Rating: 5 out of 5
Very good experience.
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Laurie
Rating: 5 out of 5
Simple and understandable site. Fast delivery service. Sufficient payment security. Wide choice of products. I will return!
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Pierre-Benoit
Rating: 5 out of 5
Perfect packaging and ultra-fast shipping, I recommend without hesitation!
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Nathalie
Rating: 5 out of 5
The boxes are a good experience for rum lovers seeking discoveries.
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Arnaud
Rating: 5 out of 5
Fast, impeccable packaging, well done!
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Carole
Rating: 5 out of 5
A lot of choices, fast and efficient delivery.
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Caroline
Rating: 5 out of 5
Wonderful rum site. Huge selection, very good prices, excellent service, and well documented too.
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Chloe
Rating: 2 out of 5
Product received in a completely crushed package. Gift wrapping requested that was not provided. Disappointed with the experience.
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Response from rhumattitude.com
Hello, Thank you for your comment. We are very sorry for this disappointment. Regarding the crushed package, unfortunately, these things happen with any carrier. We rely on logistics professionals who do their best to protect the inside of our packages to prevent bottles or samples from being damaged. In case of breakage or damage (which does not seem to be the case here, and in that case, you should obviously report it to us), we replace the damaged products. Regarding the gift package, we sent you an email (from the address [email protected]) with a few additional questions that would help us better understand what went wrong: process or information. If you did receive an ivory-colored pouch containing the samples but were expecting gift wrapping, we need to improve our communication: indeed, when it comes to samples, the 'gift wrapping' takes the form of an ivory-colored fabric pouch. This is explained with photos in several places during the purchasing process, but perhaps not sufficiently. If, on the other hand, you did not receive the pouch, it is a logistics error, and in that case, other actions need to be taken. Please feel free to respond to help us improve, which is a constant concern for us. We remain at your disposal. Best regards, Olivier from the Rhum Attitude team.
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LASSAUNIERE Y.
Rating: 5 out of 5
gift wrapping
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Response from rhumattitude.com
Thank you for your message, and for the stars :) We pondered for a long time before choosing PET for our miniatures. It offers multiple advantages over glass: lightness, strength, and cost (in other words, we wouldn't be able to offer these prices if it were glass). The International Spirits Center (based in the Cognac production region) has stored rums and whiskies in PET for years and it hasn't changed. Moreover, the Northern European countries have long adopted PET for spirits even for large bottles. These are the arguments in favor of PET, but we completely understand that one might prefer glass. I remain at your disposal at [email protected] if you wish to discuss this topic and allow us to improve (communication, processes, etc.), or for any other comments. Best regards, Olivier from the Rhum Attitude team.
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Audrey
Rating: 3 out of 5
Fast and careful shipping, quick response to messages. The only thing is I would have liked the miniatures to be in glass and not plastic.
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Response from rhumattitude.com
Thank you for your comment, We are sorry for this disappointment. I just checked your order and the box "I would like gift wrapping (service offered)" was not checked, which is why no gift wrapping was done. This is also specified in the summary of your order sent by email. If you have any additional comments on this subject so that we can improve our operating methods, or for any other point, we remain at your disposal at the email address [email protected] Best regards, Corentin from the Rhum Attitude team
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M P.
Rating: 5 out of 5
Good except for the gift wrapping that I did not receive.
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Response from rhumattitude.com
Thank you for your comment, We are sorry for this disappointment. I just checked your order, the box
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M. C.
Rating: 5 out of 5
I would like gift wrapping (service offered)
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Thank you for your feedback and see you soon on our site!
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Nicolas
Rating: 5 out of 5
Many excellent rums, delivered quickly...! What more could you ask for? And it changes from the countless
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whisky
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Florent
Rating: 5 out of 5
Order shipped quickly. No issues encountered.
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Marie-Jose
Rating: 5 out of 5
Bottles very well packaged, no delivery issues, and we enjoy them at home!
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LG
Rating: 5 out of 5
Delivery time respected and effective packaging. I recommend.
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Virginie
Rating: 5 out of 5
Very good customer service.....good responsiveness...very kind....3 packages arrived at destination well packaged, superb boxes
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Marie
Rating: 5 out of 5
Excellent, original and varied
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Marjorie
Rating: 5 out of 5
Very good advice and very good products, I love it!!!
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Sandrine
Rating: 5 out of 5
Fast service, excellent products, nothing to complain about
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Coralyne
Rating: 5 out of 5
Delivery times respected.
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Thank you for your feedback and see you soon on our site!
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Sebastien
Rating: 5 out of 5
Fast delivery, huge choice, fair prices
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Thank you for your feedback and see you soon on our website!
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Fabrice
Rating: 2 out of 5
Delivery not sent to the right address so there was a delay
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Response from rhumattitude.com
Hello, Thank you for your comment. We have been working with Mondial Relay since the beginning. They are inexpensive and most of the time, efficient. However, in the case of your order, they made a mistake and we sincerely apologize for that. No carrier is 100% reliable and we closely monitor the reliability percentage for each one we use. For example, we eliminated one of our carriers in the past because there were too many errors. We hope that despite this incident, we will see you again on our site and we remain at your disposal. Best regards, The Rhum Attitude Team
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Fabien
Rating: 5 out of 5
Fast delivery, great choice, well-protected package
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Raphael
Rating: 5 out of 5
The possibility to taste the rums before spending 100 euros on a bottle is simply great. Fast delivery and as expected.
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Alex
Rating: 5 out of 5
Quite a bit of choice, good products and an efficient ordering service with rather fast delivery.
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Axel
Rating: 5 out of 5
Fast, simple and straightforward.
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David
Rating: 5 out of 5
For my part, nothing to say, I received my bottle well protected and the service was fast. Looking forward to ordering again @+
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gilles B.
Rating: 5 out of 5
A large number of high-quality products offered. Fast delivery in solid packaging that perfectly protects the contents. It's perfect
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Yohann
Rating: 5 out of 5
Very fast delivery, excellent quality products at the best price, a lot of choice, in short, true professionals.
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Carlos
Rating: 5 out of 5
Well protected, and fast delivery. Thank you!
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Florian
Rating: 2 out of 5
The delivery time was a bit long, 5 days for me. I tested the monthly box to give as a gift but was very disappointed, especially with the packaging. It does not look like the photo, very difficult to give to someone. Otherwise, the rums are fine.
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Response from rhumattitude.com
Thank you for leaving a review. We are sorry for your disappointment. I looked at your order: the box you received has the advantage of being 100% recyclable but the disadvantage of being less presentable than the current boxes. We chose to stop making this type of box precisely to avoid these understandable disappointments. The 3 current boxes of the subscription perfectly match the photo: magnetic closure, padding designed for optimal support without too much material (ecology requires...), and, just like the one you received, screen-printed glass bottles, tasting booklet with explanations on each of the rums, and sleeve. We remain at your disposal at [email protected] or at 01 75 51 46 19 Best regards, Olivier from the Rhum Attitude team
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Didier
Rating: 5 out of 5
Delivery time respected. Bottles and samples very well protected in the package.
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Thank you for your review!
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Romain
Rating: 5 out of 5
Very fast site and very serious packaging. To recommend.
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Sarah R.
Rating: 5 out of 5
0: Product conforms to the advertisement, very well protected and packaged, really fast delivery, I recommend!
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1: Thank you for your review and see you soon on our site!
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Amoda
Rating: 5 out of 5
2: I gave a box to a friend for his birthday. Being a big rum lover, he is thrilled!! I will definitely recommend it again. The concept is brilliant.
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3: Thank you for your review and see you soon on our site!
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Laura-Bell
Rating: 3 out of 5
4: Disappointed with the old rums, they are too close to the taste of whisky... but at least I got to taste them.
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Response from rhumattitude.com
First of all, thank you very much for your feedback. I just looked at your order. The rums you chose (samples) are not the easiest to access. You should try Spanish-style rums, which are smoother and have nothing to do with whisky (not that dry side): for example, Diplomatico, to name the most well-known, or Abuelo 12 years (one of our favorites) and Plantation Rum Guatemala Gran Añejo with unbeatable value for money. The Rhum Attitude team remains at your complete disposal ([email protected] or 01 75 51 46 19). Best regards, Olivier from the Rhum Attitude team.
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Didier
Rating: 5 out of 5
6: Very good site; the advice, the products, the service, and the delivery; nothing to complain about.
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7: Thank you for your review and see you soon on our site!
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Quentin
Rating: 5 out of 5
10: You can go for it.
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site!
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