The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Somewhat dissatisfied, there were missing samples and the order arrived two weeks after the order, I had to postpone a tasting. I really like your site but it's been a long time since I've had an order without issues.
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Response from rhumattitude.com
Thank you for your comment and your perseverance. We fully understand your remarks. However, we have indeed improved things and now have very few preparation errors (maybe one or two a month at most, and practically never any breakage...). On the transport side, it's generally quite good too, but on that side, we have less control to improve things, once we have eliminated the less good carriers. We strive to continuously improve our methods to avoid errors and we hope that the next order will be perfect.
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Olivier H.
Rating: 3 out of 5
following a purchase from 07/03/2026
Mixed review, package received with 1 broken bottle.
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Response from rhumattitude.com
Hello, you are right we do not individually protect these empty bottles, as it would be very expensive and we would have to significantly raise the price. Most of the time they arrive in perfect condition. Sometimes there may be one or two broken bottles, in which case do not hesitate to contact us, we will refund you + a commercial gesture, or we will send you the broken bottles if needed.
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Lucille H.
Rating: 3 out of 5
following a purchase from 13/02/2026
Pretty bottles. Very nice gift sets with interesting explanations. I was delighted with the gift I gave. However, even after changing the address and the name of the recipient after receiving the first package, I received the next 2 packages.
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Response from rhumattitude.com
Thank you for your very helpful comment.
To change the address, you need to contact us; you cannot change it yourself.
You are right, it was poorly indicated on the site; we have just added clearer explanations.
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Sébastien G.
Rating: 3 out of 5
following a purchase from 01/02/2026
I give 3 stars because for a purchase of 240 euros for 2 bottles not even free delivery...
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Response from rhumattitude.com
Hello, our warehouse being in France, only deliveries to France benefit from free delivery from 140 euros. For Belgium as for all other countries there is a significant discount on shipping costs from 140 euros. The inflation known in recent years on transport costs does not allow us to deliver for free outside of France.
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Erwin E.
Rating: 3 out of 5
following a purchase from 06/01/2026
The book was simply wrapped in a cardboard box, without plastic film. During delivery, it was raining a lot and the pages of the book were slightly warped due to humidity. Fortunately, there was no significant damage, but for a book that costs about 150 euros, I expect better protection during shipping.
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Response from rhumattitude.com
Hello,
We are sorry for this bad experience.
Don't hesitate to contact customer service in these cases we can exchange the book or give you a discount.
Moreover, we take note to put plastic film for the next times, packages are not supposed to get wet but your experience shows that it can happen.
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Jean Marc O.
Rating: 3 out of 5
following a purchase from 04/01/2026
Good information regarding the order follow-up. Packaging with protection. But...... The cap of one of the ordered bottles was poorly tightened and part of the bottle (about 20cl) dripped into the box. Hence a score of only 3.
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Response from rhumattitude.com
Hello,
Do not hesitate to contact customer service when this happens, we can for example exchange the defective bottle, or give you a discount corresponding at least to the observed loss. In 100% of cases we find a satisfactory arrangement for our customers.
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Frederic P.
Rating: 3 out of 5
following a purchase from 08/12/2025
I received my order well but why did I receive an empty box and no samples?
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Eric S.
Rating: 3 out of 5
following a purchase from 03/07/2025
Order: Emperor finish Pope Clement. The box was marked with dusty fingerprints (embarrassing for a gift!) and catastrophic delivery from UPS (not Rhum Attitude's fault). This is the first time this has happened…
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Response from rhumattitude.com
Hello,
Thank you for your feedback and your order.
Regarding UPS, we are working with them to resolve these known issues.
Regarding the fingerprints, the preparation team is made aware to first not add to them, and also to identify and remove them as best as possible when they occur. Despite all our precautions, it happens that some escape our vigilance.
In any case, I have sent you a voucher of 4 euros valid indefinitely.
Best regards,
Olivier from the Rhum Attitude team
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françois A.
Rating: 2 out of 5
following a purchase from 06/06/2025
very long shipping delays, supposedly due to a move. I suppose this was planned so the announced delays should have taken that into account. Then no follow-up received from UPS. My package almost left before I was informed of its presence at the relay. a first failed experience.
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Response from rhumattitude.com
The move was indeed announced for orders placed between June 2 and June 5. Orders from Friday, June 6 (including yours) should have shipped by Monday. However, we encountered difficulties greater than anticipated, so some orders were delayed and we are truly sorry for that. You were also entitled to a voucher, you just needed to indicate the proper receipt of your package. We have just sent it to you. Finally, regarding UPS, we have changed carriers and adjustments are still ongoing to ensure that customers are better alerted. All of this is well below our usual services, which are returning to normal.
The Rhum Attitude team
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Philippe C.
Rating: 3 out of 5
following a purchase from 09/06/2025
I sent you an email with photos of the damaged cork; Since it was for a gift, I am a bit disappointed
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Response from rhumattitude.com
Hello,
Photo well received. This is a manufacturer's defect that is impossible to identify before shipping. We have made a commercial proposal by email, do not hesitate to respond.
Best regards,
the Rhum Attitude team
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Mustafa Y.
Rating: 3 out of 5
following a purchase from 09/05/2025
Hello, I am writing to you regarding my recent order, for which everything went well overall, and I thank you for that. I was entitled to a small gift worth about 5 €, to choose between a sample bottle or a gift wrapping. I opted for the gift wrapping, but I must admit I was a bit disappointed by its presentation. A simple crumpled paper around the bottle, held by a string, does not match what I imagined for a 'gift wrapping'. A small box would, in my opinion, have offered a much more careful and qualitative presentation. I share this feedback with a constructive spirit, hoping it can be useful to you to improve the customer experience in the future. Best regards,
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Response from rhumattitude.com
Hello, thank you for your feedback.
We have just moved our logistics to handle it ourselves and to improve this type of service.
Best regards
the rum attitude team
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Alejandro G.
Rating: 3 out of 5
I received a package of rum from this retailer, and the packaging was extremely poor. One bottle's cap and wax seal were completely destroyed. It's a miracle nothing shattered. This is unacceptable for an international shipment. I hope they improve their packaging practices.
Response from rhumattitude.com
Thank you for your order and your comment. When there is a problem, do not hesitate to contact us [email protected], and to send us photos for example which allow us to understand what may have happened and repair the damage. We almost never have any breakages even in distant countries and we prepare the packages with care. It is possible that the package was repackaged en route, for example. Rhum Attitude team
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LAURENT C.
Rating: 3 out of 5
Excellent product but too bad the shipping costs are too high
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Response from rhumattitude.com
Thank you for your comment and your opinion. We generally charge less than what the shipping costs us. Shipping costs have become very expensive with inflation, and the bottles are heavy which also explains the cost. The Rhum Attitude team
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djhodjho
Rating: 3 out of 5
Very good. The label on my bottle is a bit detached
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Response from rhumattitude.com
Thank you for your order and your opinion. When there is a problem with your order, do not hesitate to contact customer service to see the solutions to be provided (compensation, commercial gesture, replacement...). This way we can resolve your issue and you can give us 5 stars :) The Rhum Attitude team
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Client
Rating: 3 out of 5
I give 3 stars for the care taken in packaging the order but cannot give 5 because there was a product error which forced me to go back twice to the relay point to return the non-compliant products and retrieve the correct products. Too bad, no commercial gesture.
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Response from rhumattitude.com
Thank you for your order and your opinion. Despite all our processes and the vigilance of our teams, mistakes can happen and we thank you for your patience. We have indeed replaced the wrong bottles with the right ones and it was quite heavy for you. In these cases, we usually make a commercial gesture. We will get back in touch with you. The Rhum Attitude team
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Maëva
Rating: 3 out of 5
Products appreciated, especially the old rum; unfortunately, the homemade planter is better, hence my disappointment.
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Denise D.
Rating: 2 out of 5
Order and delivery without problems. In the meantime, we went to a wine merchant and found that the price for the same rum was obviously much cheaper. We are therefore disappointed.
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Response from rhumattitude.com
Thank you for your order and your feedback. This is the Rum Nation Panama 10 years. We are among the cheapest online as it is on sale for 49.90 instead of 54.50. It is always possible to come across a wine merchant who is clearing stock or has an old stock with an old price (inflation...). As mentioned on the phone, next time do not hesitate to take a photo of the bottle and the price and send it to us so we can possibly offer a commercial discount. The Rhum Attitude team.
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Helen B.
Rating: 2 out of 5
Hello, Product far too expensive, two bottles of 50 CL rum at 21 € each, so 42 € for the two bottles I found in Super U store, the same products that I paid 13 € each, so 26 € 16 € more expensive plus delivery... Incomprehensible. I am very disappointed. Alain BRACH
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Response from rhumattitude.com
Thank you for your order and your feedback. Since we do not have the same purchasing conditions, it is impossible for us to align with the prices practiced in large distribution. However, we offer them to give the possibility to send a gift to someone or to buy a flavor that is not found near home. The Rhum Attitude team
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COCATRIX
Rating: 3 out of 5
Items in the package well wrapped, no issues. I would recommend.
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Emeline B.
Rating: 2 out of 5
Thank you for your order and your feedback. We are sorry for this incident. We adapt the protections to the content. For calendars (as for cubi for another example), too much protection is useless. The mixing of bottles is due to the fact that the package is inevitably shaken during transport. We should be able to put them back in the right order. Unfortunately, apart from a commercial gesture, we cannot do much for this incident that happens from time to time. The Rhum Attitude team.
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Response from rhumattitude.com
I took the set of 2 bottles of rum juice of gold, one signed. Except that the signature is erased so really disappointed, it was a gift for my son and it’s a fail.
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laetitia B.
Rating: 2 out of 5
Thank you for your order and your feedback. We will call you, we have a solution for you. The Rhum Attitude team.
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Response from rhumattitude.com
Perfect as always.
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Benvs
Rating: 3 out of 5
Ease of ordering and very fast delivery to the relay point..
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Kelvin G.
Rating: 3 out of 5
Fast and efficient delivery, the only downside was that the case that went with the product was missing, otherwise it would have been 5 stars
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Mr S.
Rating: 2 out of 5
As a long-time customer, I am very disappointed to learn that shipping costs are no longer included when the order exceeds 140... mine was over 800... I don't find that commercial.
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christian-mahewanadoo.fr
Rating: 3 out of 5
The delivery was rather long: it took 4 days to go from Toulouse to Fonsorbes (20 km).
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Response from rhumattitude.com
Thank you for your order and your feedback. You ordered on Wednesday, August 7 via Mondial Relay. We indicate a delivery in +4 working days, as a guideline and not contractual, which gave a theoretical delivery on Tuesday, August 13, and your package arrived at the pickup point on Wednesday, August 14, so with an additional day. To go faster, you need to opt for a chrono relay solution, which is more expensive but much faster (J+1). The Rhum Attitude team.
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VINCE
Rating: 3 out of 5
Different bottle number between the box and the bottle, otherwise correct packaging.
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Response from rhumattitude.com
Thank you for your order and your feedback. Following your alert, the stock has been checked and it seems that all the bottles have the same defect. Usually, this bottler does not number the cases. They probably made a mistake labeling the cases with the bottle labels. We have reported the inconsistency to the supplier. The Rhum Attitude team.
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Marie
Rating: 2 out of 5
Catastrophic DPD delivery service: cancellations several days in a row, without reason and of course at the end of the day. Result: 3 vacation days lost waiting for nothing and a delivery that arrived too late, after our departure. All with a deplorable DPD customer service, lacking empathy and unable to prioritize your delivery after several cancellations at the simple decision of the delivery person. Change delivery companies immediately, or you won't recover!
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Response from rhumattitude.com
Thank you for your order and your comment. Following your feedback, we contacted you to offer a commercial solution, even if it does not replace the lost time for which we are sorry. The Rhum Attitude team.
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Hertsens F.
Rating: 3 out of 5
NOTHING RECEIVED....
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Response from rhumattitude.com
Thank you for your feedback and your order. Following a phone exchange, you have indeed received the order in question. However, the next order is currently being processed. The payment by bank transfer for this one took a bit longer than expected to arrive in our bank account. The Rhum Attitude team
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V J.
Rating: 2 out of 5
***UPDATE Yes they have been in contact with me. I am waiting for instructions to send them back. More hassle for me. I will also have the inconvenience of claiming back the duty from customs. Not really a good service is it? Ordered 6 bottle, 4 was damaged. Not packed well. A little bit of bubble wrap around the base of the bottle. They were rattling around in a box without them separated. These are a special edition that I will now struggle to get hold of anymore. Second order was packaged perfect. Bottles separated by cardboard and bubble wrap. Unfortunately I have to score low as this is a great inconvenience having to send back and reclaim the duty etc. I will return them in the same box and packaging though. I would have scored zero if the second parcel was packaged badly. Luckily the second box was perfect.
Response from rhumattitude.com
Thank you for your order and your comment. Yes there was obviously a wrapping problem for your first order. We already gave feedback to the team. We are sorry for this incident for which we have been in contact with you for several days.
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Justine C.
Rating: 3 out of 5
A glass broke... I'm waiting for an email to notify me about stock and for a new glass to be sent. But still no news.
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Response from rhumattitude.com
Thank you for your order and your feedback. We contacted you by phone to discuss this matter. The glasses were out of stock with the supplier. Since then we have received them and a package has been sent to you to regularize this situation. The Rhum Attitude team.
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Alessandro D.
Rating: 3 out of 5
The package was not very good and many samples lost liquid
Response from rhumattitude.com
Hi, we are sorry about this situation. Usually the samples are well sealed and never leak. But in that case please send us a picture of the samples at [email protected] and we will fix this somehow, as we always do.
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Jennifer S.
Rating: 3 out of 5
Packaging box for glasses in very poor condition.
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Response from rhumattitude.com
Thank you for your feedback and your order. You emailed us about this and we replied. As we mentioned, the packaging box for the glasses is not mentioned on the product sheet or in the photo; it serves only as additional protection. That said, we still offered you a commercial gesture, feel free to respond to our email. The Rhum Attitude team.
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Monsieur G.
Rating: 3 out of 5
Very happy with the Rhum Attitude site in terms of delivery, etc., but very disappointed with one of the three products purchased, the R1963 amber. It has almost only the taste of burning alcohol in the mouth. Yes, it’s a cask strength rum with a high alcohol content, but the 'arbre du voyageur' by Chantal Comte, for example, is a very well-made rum rich in flavor, the complete opposite of this R1963 amber.
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Response from rhumattitude.com
Thank you for your order and your feedback. If you are not familiar with a rum, it is better to take a sample; otherwise, the risk of disappointment is quite high. We have set up a sample system precisely for that. We love this rum and try to describe it as best as we can with the tasting note, but tastes and colors...
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Olivier R.
Rating: 2 out of 5
- Did not receive the Kraken Black promotion - Delivery via DPD even though I paid (€15.10) for Colissimo.
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Response from rhumattitude.com
Thank you for your order and your feedback. 1) Regarding the Kraken sample not received, please do not hesitate to inform us when you receive an incomplete package. Preparation errors happen, even if they are rare. Have you checked the packaging? Sometimes the sample shifts in the package and is not immediately visible. We will write to you separately to resolve this issue. 2) Your order was indeed sent via Colissimo (French post), simply as we indicate on the site at the time of ordering and choosing the carrier; they hand over the package to a local operator once in the destination country.
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GEVREY
Rating: 2 out of 5
The box of the bottle (at 100€!) was torn in several places as if it had already been opened and was therefore not presentable for a gift. We had to put black marker on the tears to hide them and we even feared that the bottle was opened but no, the seal was intact.
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Response from rhumattitude.com
Thank you for your order and your feedback. We are sorry for this incident. We will contact you to understand what may have happened.
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jerome G.
Rating: 3 out of 5
39: For the first time, I am disappointed with the carrier MondialRelay. Usually delivered in 48h to my relay point. It's already been 4 days...
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Hugues V.
Rating: 3 out of 5
Good overall but for the price, we expected a bit more. Now, our son still has to taste them. Hoping that the quality of the different Martinican rums meets his expectations.
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Damien G.
Rating: 3 out of 5
One sample did not match the ordered product. The refund was processed.
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Response from rhumattitude.com
Thank you for your order and your feedback. As we agreed, we tasted the sample in question and it matched well. We cannot explain the problem encountered for which we are sorry, but we obviously trust you and have fully refunded the sample. The Rhum Attitude team.
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Bernard B.
Rating: 3 out of 5
The service itself is always impeccable. But what a disappointment to receive the precious liquid in a plastic bottle!
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Response from rhumattitude.com
Thank you for your order and for your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same button 'Learn more.' Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/
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julien L.
Rating: 3 out of 5
I love this site because I find many different rums, a wide range, sample format very appreciated. Unfortunately, my order 'guaranteed in 2 days' and paid immediately took longer than expected and I couldn't enjoy it in time as that was the purpose of my initial order. I advise not to ask questions after the order because a simple question can block the delivery anyway. Customer service is responsive but not very understanding. I regret the non-compliance with deadlines even if the rum is very good in itself
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Response from rhumattitude.com
Thank you for your order. You placed the order at 6:10 PM. You then asked us a question by email at 7:35 PM. We replied the next morning at 9:17 AM. This question was BLOCKING since we needed the answer to be able to ship. However, you replied to us that evening at 5:45 PM, which was too late for same-day shipping. That's why the package left the next day, thus with a 24-hour delay. You cannot blame us: we wanted to provide you with the best possible service. If we had sent the package without waiting for your response, you could have blamed us as well. The Rhum Attitude team
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