Customer reviews of rhumattitude.com

9,7 /10

Based on 9 977 published reviews

5 8 876 89% 4 845 8% 3 153 2% 2 55 1% 1 48 0%

Summary of reviews

The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.

Reviews 2 and 3 stars

M

Manon

Published on 26/05/2016 à 15h13

A gift box ordered for a birthday, received 4 days before the desired delivery date (as the date choice was offered) and the birthday card proposed with the gift was forgotten in the package... too bad. However, the box was well packaged (with gift wrap as promised) and I received a quick response with apologies and a good acknowledgment of the improvements to be made, following the report of these small errors. I have no doubt that Rhum Attitude will do everything possible to address these small mistakes, so I will certainly order again as the products remain of quality and the exchanges very cordial.

Translated reviews

Response from rhumattitude.com Published on 01/01/1970

Thank you for your review!

C

Christophe P.

Published on 11/05/2016 à 04h32

Delivery arrived almost a week late compared to the initial deadline indicated at the time of the order. Package remained too long without processing in the Mondial Relay circuit.

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Response from rhumattitude.com Published on 01/01/1970

Thank you for your feedback!

C

Client

Published on 03/05/2016 à 17h31

Package conforms to the order, quick reception, and good information on delivery. Quality products. However, disappointment regarding the presentation of plastic bottles for a birthday gift (glass bottles would have been more appropriate).

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Response from rhumattitude.com Published on 01/01/1970

Hello, Thank you for your very useful comment. Your disappointment is legitimate. We indicate everywhere on the site that these are P.E.T. (plastic for food) but as several people have pointed out, it's not enough. Following your comment, we are currently working to ensure that this important information is not overlooked when ordering samples. The choice of

C

Chloe

Published on 23/04/2016 à 08h07

Product received in a completely crushed package. Gift wrapping requested that was not provided. Disappointed with the experience.

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Response from rhumattitude.com Published on 01/01/1970

Hello, Thank you for your comment. We are very sorry for this disappointment. Regarding the crushed package, unfortunately, these things happen with any carrier. We rely on logistics professionals who do their best to protect the inside of our packages to prevent bottles or samples from being damaged. In case of breakage or damage (which does not seem to be the case here, and in that case, you should obviously report it to us), we replace the damaged products. Regarding the gift package, we sent you an email (from the address [email protected]) with a few additional questions that would help us better understand what went wrong: process or information. If you did receive an ivory-colored pouch containing the samples but were expecting gift wrapping, we need to improve our communication: indeed, when it comes to samples, the 'gift wrapping' takes the form of an ivory-colored fabric pouch. This is explained with photos in several places during the purchasing process, but perhaps not sufficiently. If, on the other hand, you did not receive the pouch, it is a logistics error, and in that case, other actions need to be taken. Please feel free to respond to help us improve, which is a constant concern for us. We remain at your disposal. Best regards, Olivier from the Rhum Attitude team.

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Audrey

Published on 23/04/2016 à 07h14

Fast and careful shipping, quick response to messages. The only thing is I would have liked the miniatures to be in glass and not plastic.

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Response from rhumattitude.com Published on 01/01/1970

Thank you for your comment, We are sorry for this disappointment. I just checked your order and the box "I would like gift wrapping (service offered)" was not checked, which is why no gift wrapping was done. This is also specified in the summary of your order sent by email. If you have any additional comments on this subject so that we can improve our operating methods, or for any other point, we remain at your disposal at the email address [email protected] Best regards, Corentin from the Rhum Attitude team

F

Fabrice

Published on 15/04/2016 à 18h52

Delivery not sent to the right address so there was a delay

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Response from rhumattitude.com Published on 01/01/1970

Hello, Thank you for your comment. We have been working with Mondial Relay since the beginning. They are inexpensive and most of the time, efficient. However, in the case of your order, they made a mistake and we sincerely apologize for that. No carrier is 100% reliable and we closely monitor the reliability percentage for each one we use. For example, we eliminated one of our carriers in the past because there were too many errors. We hope that despite this incident, we will see you again on our site and we remain at your disposal. Best regards, The Rhum Attitude Team

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Florian

Published on 13/04/2016 à 19h18

The delivery time was a bit long, 5 days for me. I tested the monthly box to give as a gift but was very disappointed, especially with the packaging. It does not look like the photo, very difficult to give to someone. Otherwise, the rums are fine.

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Response from rhumattitude.com Published on 01/01/1970

Thank you for leaving a review. We are sorry for your disappointment. I looked at your order: the box you received has the advantage of being 100% recyclable but the disadvantage of being less presentable than the current boxes. We chose to stop making this type of box precisely to avoid these understandable disappointments. The 3 current boxes of the subscription perfectly match the photo: magnetic closure, padding designed for optimal support without too much material (ecology requires...), and, just like the one you received, screen-printed glass bottles, tasting booklet with explanations on each of the rums, and sleeve. We remain at your disposal at [email protected] or at 01 75 51 46 19 Best regards, Olivier from the Rhum Attitude team

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Laura-Bell

Published on 13/04/2016 à 17h59

4: Disappointed with the old rums, they are too close to the taste of whisky... but at least I got to taste them.

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Response from rhumattitude.com Published on 01/01/1970

First of all, thank you very much for your feedback. I just looked at your order. The rums you chose (samples) are not the easiest to access. You should try Spanish-style rums, which are smoother and have nothing to do with whisky (not that dry side): for example, Diplomatico, to name the most well-known, or Abuelo 12 years (one of our favorites) and Plantation Rum Guatemala Gran Añejo with unbeatable value for money. The Rhum Attitude team remains at your complete disposal ([email protected] or 01 75 51 46 19). Best regards, Olivier from the Rhum Attitude team.