The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Thank you very much for your feedback and see you soon on our site!
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Xavier
Rating: 4 out of 5
Third order perfect. Just the first one had nothing to do with the site... the package had a cut mark on the side as if someone at the post wanted to look inside. The other two Chronopost orders had no issues. Additional samples in the package. I don't give 5 stars because I didn't have any breakage or missing items, so I can't comment on customer service. But the packages are insured. I've seen cheaper sites BUT with the post or relay and 'the package travels at the buyer's risk.' If a product is damaged, contact the transport service' so with the post... no comment. Here at least it's insured, so it's better to pay 30-35 euros more.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Alain L.
Rating: 4 out of 5
Shipping costs too high compared to the competition.
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Response from rhumattitude.com
Thank you for your comment. Why did you buy from us then? The products were cheaper and you generally found what you were looking for? Did you find products that you can't find elsewhere? You requested delivery to Belgium, so yes, compared to Belgian e-commerce sites, we are probably a bit more expensive... However, please note that even for Belgium and a few other countries, we offer free shipping for orders over 140 euros in the cart. Feel free to provide examples, it will help us understand. Thank you again for your order and see you soon on our site! The Rhum Attitude team
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Pascal G.
Rating: 4 out of 5
No issues, package in perfect condition, the contents matched the order, reasonable delivery times.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Romain P.
Rating: 4 out of 5
Very good site.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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philippe
Rating: 4 out of 5
Mini bottles in glass would be a plus
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Response from rhumattitude.com
Thank you very much for your feedback. Allow us to disagree for the following reasons: 1) glass would be more expensive 2) no breakage during transport (small glass bottles are more fragile than large bottles) 3) no alteration of taste with P.E.T. even over time 4) like glass, it is 100% recyclable. P.E.T. on one side, aluminum on the other. Just remember to separate the cap from the bottle before putting everything in the yellow bin. See you soon on our website!
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Mélissa P.
Rating: 2 out of 5
I am really disappointed with the packaging... The labels are poorly stuck on the bottles, I received a whole email to proceed with a verification of the bottles upon delivery (no breakages, etc...) so I expected glass bottles but they are plastic... And the quantity, although announced, is really less... I find 200 euros is too expensive!!! Even for 6 months.
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Response from rhumattitude.com
Thank you for your subscription to the monthly box, and for your comment. We address all your points, which is the least we can do following a disappointment: - Regarding the labels, if they are sometimes a bit crooked, it's because they are hand-labeled and not done with an industrial machine. For clarification: the box, the booklet, and the bottles are made in France. - These are PET bottles to avoid breakage. This is indicated all over the site, but it's possible to overlook the information. PET, just like glass, preserves spirits perfectly. We will further reinforce this information. We left you a voicemail to inform you of all this, and also that we could, of course, terminate the subscription immediately and refund the months already paid. You just need to contact us. Finally, if you want a box with glass bottles, please know that we offer one, ideal for a gift but not in the form of a subscription. It is the box 'Le Maître de Chai' https://www.rhumattitude.com/cave/la-rhum-box-le-maitre-de-chai/ We remain at your disposal. The Rhum Attitude Team
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frederic L.
Rating: 4 out of 5
Perfect order, but almost 3 weeks for delivery to Belgium.
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Response from rhumattitude.com
Thank you for your comment. Unfortunately, such delays can happen even if they are quite rare. We use La Poste in France (Colissimo) and BPost in Belgium, so the two
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Quentin B.
Rating: 4 out of 5
Be careful with the delivery company you use because they don't pay much attention.
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Response from rhumattitude.com
Thank you for your comment. We work with top-notch carriers: Colissimo, Chronopost, Mondial Relay, and now DHL for international shipping. However, none are 100% reliable. That's why we closely monitor the statistics by carrier, and it is thanks to this that we have already stopped using two of them in the past. Furthermore, when there is a problem (damage, delay, etc.), we take the necessary steps to resolve it as quickly and efficiently as possible. Thank you again for your order and see you soon on our website.
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Client E.
Rating: 2 out of 5
Good evening, I am satisfied that a manager from this company called me to finally explain to me why the small sample-type bottles were sent in plastic. After reflection, I am finally convinced.
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Response from rhumattitude.com
Thank you for your order and your comment. I am sorry for this disappointment. As explained on the phone just now (thank you for your warm welcome), it is written everywhere on the site, especially as soon as you add a sample to your cart. Using PET does not alter the taste even over time. This allows us to deliver without breakage and to have a competitive offer. It is a choice we made from the beginning and we do not regret it. The Rhum Attitude team
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Nicolas H.
Rating: 2 out of 5
When buying a collector's bottle, you expect the label on the bottle to be intact. So was the bottle damaged by the carrier or the seller??? All I know is that I have to buy the bottle again on Amazon.
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Response from rhumattitude.com
Thank you for your order and your comment. We check the condition of each bottle before shipping. However, we are committed to the quality of the product upon arrival, and that is what matters. So if there is a problem, do not hesitate to contact us as soon as you receive the package so that we can find a solution! For example, we can replace the bottle or compensate you for the damage suffered. Following your comment, we called you and did what we agreed upon over the phone. See you soon on our website. The Rhum Attitude team.
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Christelle G.
Rating: 4 out of 5
Fast service. Bottles very well protected in the packaging.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Néhalenia
Rating: 4 out of 5
The rums are very good. It is nevertheless a shame that the bottles are not glass.
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Response from rhumattitude.com
Thank you for your comment and for subscribing to the box of the month. The PET we use is a material that preserves rum in the same way as glass but has the advantage of being lightweight and unbreakable. If it were glass, we wouldn't be able to offer these prices.
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Teluor
Rating: 4 out of 5
Great service, excellent contact and order tracking. Unfortunately, customs fees for Switzerland are exorbitant! Almost the value of the goods, which makes the liter expensive...
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Response from rhumattitude.com
Thank you for your order and your comment. For Switzerland, as you noted, we do not charge VAT. So you do have to pay Swiss taxes but not French VAT, which already spares you from double taxation... Part of the Swiss taxes depends on the number of liters of pure alcohol and not on the price of the goods. So if you buy white rum, which is not very expensive compared to aged rum, it is normal for Swiss alcohol taxes to be very high relative to the goods. In mainland France, they are often significantly higher than the value of the bottle, but since this is not indicated, one does not realize it when buying a bottle.
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Laura B.
Rating: 4 out of 5
The sample offered was mentioned as containing one liter but we only received 5 cl... Too bad.. ;-)
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Response from rhumattitude.com
Thank you for your comment. The title of the sample includes the name of the bottle followed by ' - 5 CL' next to it (for 5 centiliters), so the ambiguity seems quite low to us, even though an improvement is possible and planned. If we offered a whole bottle for each order, we wouldn't last long... See you soon on our site! The Rhum Attitude team
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Sylvie C.
Rating: 4 out of 5
Very good site. Fast delivery time.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Maurice D.
Rating: 4 out of 5
Received on the scheduled date, good packaging, no problems.
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Mlle D.
Rating: 4 out of 5
First package well received... No issues. The rum is excellent ??
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Amelie
Rating: 4 out of 5
Always informed in advance about the shipment of the package, neatly packaged and delivered on time ??
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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JFR
Rating: 4 out of 5
Very professional service: delivery as per order; fast and a little bonus to taste!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Arthur R.
Rating: 4 out of 5
Nice experience
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Grégory F.
Rating: 4 out of 5
28: Many products available for sale. Very good responsiveness for order taking and delivery! Prices a bit high on some products.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Marie
Rating: 4 out of 5
Well ordered, well packaged, no issues except the regret of not being able to choose the rums we want to taste.
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Response from rhumattitude.com
Thank you for your subscription and loyalty. It is possible to choose the rums, but it is a different formula from the "box of the month" that you have taken; it is the "custom box": https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/
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Gérard
Rating: 2 out of 5
Little quantity for the price...
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Response from rhumattitude.com
First of all, thank you for your subscription to the box of the month. When subscribing, the quantity is the very first characteristic indicated, precisely to avoid this kind of disappointment: https://www.rhumattitude.com/cave/box-du-mois/ It is about discovering various rums. If you want quantity, we have a cellar with 1300 bottle references: https://www.rhumattitude.com/cave/ A part of the cost of the box corresponds to packaging, the booklet, the bottles, logistics, etc. This explains why the price per liter is higher. Furthermore, you have taken a subscription for several months. As we offered you by email, we can easily refund the remaining months and cancel the subscription. We remain at your disposal. The Rhum Attitude team.
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Philippe
Rating: 4 out of 5
The order was delivered on time. However, the cases in which the ordered bottles (4) were placed were somewhat damaged. Some of these bottles were intended as gifts, not great. After contacting the Rhum Attitude team, it turns out that I could have received new cases if I had reported the problem upon receiving my order. This testimony of concern for customer satisfaction from Rhum Attitude encourages me to reevaluate my initial rating upwards.
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Response from rhumattitude.com
Thank you for your order and your comment. The cases are difficult to protect: depending on the type of case, we either lay it flat and slide it along the cardboard, or we leave it with the bottle inside while ensuring good protection around it. For Belgium, the package goes through 2 operators, Colissimo and BPost, who generally handle packages better than others. Despite all these precautions, this kind of incident can happen. That said, when the customer informs us upon receiving their package of any potential damage (for a damaged case, a broken glass, or another issue), we take the necessary steps. In this case, we could have sent you new cases express. Since it is too late for that, we have sent you a discount card valid indefinitely on our website. The Rhum Attitude team.
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ugo
Rating: 4 out of 5
Good product, correct shipping.
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Response from rhumattitude.com
Thank you for your comment. We wish you a very happy New Year 2019!
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Joana
Rating: 4 out of 5
I just find the shipping costs to Belgium overpriced.
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Response from rhumattitude.com
Thank you for your comment. Regarding shipping fees, on average we charge what it costs us. We ship from France, so as soon as it's abroad, it's more expensive because we pay for two carriers: La Poste in France, and the local carrier (BPost in Belgium). For Belgium, we also offer delivery to a pickup point which is cheaper (7.90 euros), and shipping costs are free for any order over 140 euros.
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Floriane D.
Rating: 4 out of 5
Nice discovery. Super interesting concept. Some rums are really out of the ordinary and invite to purchase. The little explanatory guide is very well done!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Hélène G.
Rating: 4 out of 5
Delivery is always very careful and fast. Since a signature is required, I have it delivered to my work or to a relay point.
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Renaud P.
Rating: 4 out of 5
I made this purchase sending it to someone for Christmas. I had myself received the 'monthly box' for 3 months. We are both satisfied! I will certainly place another order soon.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Jean M.
Rating: 4 out of 5
A perfectly packaged parcel with two boxes of empty bottles.. An email sent upon receipt, an immediate response, and a phone call to resolve my issue with someone who took my bottles.
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Response from rhumattitude.com
Thank you for your comment. We wish you a very happy new year 2019!
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Johan D.
Rating: 4 out of 5
Nothing to complain about the quality of Rhum Attitude's service, however, I have a caveat about the delivery service: delivered to a different merchant than requested without information from the delivery person.
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Response from rhumattitude.com
Thank you for your evaluation and your comment. You are right, this kind of situation happens sometimes. No carrier is 100% reliable; however, our role is to compensate for their shortcomings, either by intervening to rectify the situation when possible or by compensating you. We have just sent you a goodwill gesture. We wish you happy end-of-year celebrations.
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AURELIE K.
Rating: 4 out of 5
First parcel received on time and in very good condition.
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Response from rhumattitude.com
Thank you for your comment. We wish you happy holidays!
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Magali D.
Rating: 4 out of 5
Super well packaged and good reception but very slow. You need to plan at least 2 weeks in advance (3 if I'm not mistaken). Order placed on December 8 and not the 12. Received on the 19. So we are at 12 calendar days. Not bad but I'm used to receiving my parcels faster.
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Response from rhumattitude.com
Thank you for your feedback. The reason it took this long is that you chose to pay by bank transfer. This is an option offered by relatively few sites, which we provide, but it delays the delivery since we have to wait to receive the payment in our account before we can ship the package. We received your transfer on the 12th and shipped the package the very next day, on the 13th. The delivery time of 4 working days was then respected (there was a weekend between the two dates). All of this is clearly indicated on our site, especially when you place the order. I wish you happy holidays. Olivier from Rhum Attitude
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Clarisse
Rating: 4 out of 5
This is the second time I order, I am not disappointed.
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Response from rhumattitude.com
Thank you for your comment. We wish you happy holidays!
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Patricia P.
Rating: 4 out of 5
Order sent back by Rhum Attitude via Chronopost and received today.
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Response from rhumattitude.com
Following a first package lost by the carrier, we sent you a second package which you have received well. Thank you for your comment and for your patience. I take this opportunity to wish you an excellent year 2019! Olivier from Rhum Attitude
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François M.
Rating: 4 out of 5
4: The 3 bottles were advertised with a case. One was missing, unfortunately. The package was particularly well wrapped, avoiding any risk of breakage during transport.
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Response from rhumattitude.com
Thank you for your comment. In this case, please do not hesitate to email us to report an error of this type. If we have any left, we will immediately send you the missing case or compensate you. I sent you an email to ask which of the 3 references had the missing case so that we can take the necessary steps. I wish you and your loved ones a Merry Christmas. Olivier from Rhum Attitude
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Maïté C.
Rating: 4 out of 5
6: I can't answer you yet, the gift has not been given and opened, but the fast delivery I will definitely notify you later after opening, thank you
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Adina D.
Rating: 4 out of 5
30: The only downside is the colissimo service where the delivery person refused to open the package in his presence. Since it is a fragile product (glasses), this should be mandatory.
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Response from rhumattitude.com
31: Thank you for your comment. Yes, you are right, it is a problem often encountered. In case of breakage, you need to take photos of the package with the broken bottle(s) inside and contact us immediately so we can take the necessary steps. The Rhum Attitude team wishes you happy holidays!
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CARLIER D.
Rating: 4 out of 5
48: The evening organized to discover new products is a very good idea for rum lovers, a few small things to add to the site, like printing an invitation card to print when it is a gift, thank you
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Response from rhumattitude.com
Thank you for your comment. We take note of the suggestion for the gift card to be printed on the tasting evening page (we did it for this month's box). We will certainly do that after the Christmas rush. We will be happy to welcome you at the end of January! In the meantime, have a great holiday season.
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