The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Thank you very much for your feedback and see you soon on our site!
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customer
Rating: 4 out of 5
Quality service, nothing to say!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Catherine
Rating: 4 out of 5
The doses are good. It would be interesting to ask for feedback on the box sent each time, and thus adapt to the customer's taste for the next box. So many different rums!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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A. D.
Rating: 4 out of 5
Everything went well except one of the boxes had tears. A shame for a bottle costing over 300€.
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Response from rhumattitude.com
Good evening, despite all the care we take in protecting the bottles and cases, such incidents can happen, especially when the packages are destined for abroad. In this case, do not hesitate to contact customer service at +33 1 75 51 46 19 or [email protected]. There is still time. Best regards, the Rhum Attitude team
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Raynald C.
Rating: 4 out of 5
Nothing special to say. Reviews are always good to read.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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customer
Rating: 4 out of 5
Nothing much to say, on time delivery, well presented products, and some very nice rhum discoveries, thank you :-)
Response from rhumattitude.com
Thank you very much for your comment. See you soon on our website!
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customer
Rating: 4 out of 5
Very serious site, always interesting choices of rums, first delivery very fast (Christmas period). We loved the booklets explaining the origin, nose, and aromas of each rum. The only downside = the aesthetics of the bottles, the ones from the old boxes were better.
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Response from rhumattitude.com
Thank you for your comment! The old boxes were also much more expensive... We chose to prioritize price over the marketing aspect of the packaging while maintaining the same level for the rums.
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customer
Rating: 4 out of 5
We were looking for an original gift idea for the holidays. We made the right choice and the gift was very appreciated. Good value for money, a possibility to choose different addresses between the first shipment and the following ones. Great! One point could still be improved even if it is quite correct: the packaging could be even more refined.
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Response from rhumattitude.com
Thank you for your comment. We take good note.
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CoJu
Rating: 4 out of 5
Good quality rums Varied and original Bottles a bit small
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Response from rhumattitude.com
Thank you for your comment. The quantity is designed so that we can offer this monthly box for less than 30 euros including delivery while allowing a wide variety of rums to be tasted.
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Arnaud
Rating: 4 out of 5
The order arrived quickly, and the ordered products are very good
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Response from rhumattitude.com
Thank you for your comment!
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Cécile
Rating: 4 out of 5
Since it was a gift, I couldn't see the contents. The gift wrap disappointed me because it was of poor quality, maybe consider a real card for messages.... However, the delivery was made on time. This site seemed serious to me, I will surely recommend.
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Response from rhumattitude.com
Good evening, Thank you for your comment. I do not understand about the gift card since it is a real card with a photo on one side (the image of the site with the chairs in front of the sea) and on the other side the text. What did you receive? As for the quality of the paper, we actually reviewed this point a few months ago following a few messages of this type, so from our point of view, it is really of good quality. I will send you a separate email to understand, there may have been a malfunction regarding your order, so that we can improve our preparation processes. Best regards, Olivier from Rhum Attitude
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Joris D.
Rating: 4 out of 5
Small issue with the logistics platform that forgot the 5cl sample! After several reminders, a second forgetfulness of this sample! I will probably have it in the next order! Too bad otherwise everything would have been perfect...
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Response from rhumattitude.com
It's true that we had to redo it twice, you are absolutely right. In any case, the box with the promised additional sample has been waiting for you at the pickup point since February 3rd, so please don't delay! It will automatically come back to us after 2 weeks otherwise. See you soon, Olivier
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pauline
Rating: 2 out of 5
Very disappointed with the quantity. The bottles are tiny like miniatures. It's not worth the price, better to buy 2 or 3 good bottles of rum for 90 euros. The packaging is nevertheless very nice.
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Response from rhumattitude.com
Hello, Thank you for your feedback. I am sorry for this disappointment. The capacity of each bottle is indeed clearly indicated on the offer presentation page, and we have also included a photo of the samples in front of a glass so that one can realize the size. The spirit of this offer is indeed not quantity, and for that, the bottles are obviously much more appropriate as there are no logistics costs for repackaging, packaging, booklet, etc. For 90 euros you get 3 boxes (including shipping costs) so you can discover 12 rums (and even 3 bottles of these rums would cost more than 90 euros) The goal of this offer is to discover many rums, and for that, 5 centiliters are more than enough (we do a tasting with 1 to 2 centiliters in the glass). I can completely cancel and refund you the last 2 boxes of your 3-month subscription if you want, just contact us at [email protected] Olivier from Rhum Attitude
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Mademoiselle
Rating: 4 out of 5
Very good site. Loyalty in line with the proposals made. A good rum, a good selection. I highly recommend this site.
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Response from rhumattitude.com
Thank you for your comment!
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customer
Rating: 4 out of 5
Very nice idea for an original gift.
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Response from rhumattitude.com
Thank you for your evaluation!
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Emi94
Rating: 4 out of 5
I had an issue with a box not received, the response and follow-up afterwards was perfect. That's why I don't give 5 stars but still very good
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Response from rhumattitude.com
Thank you for your comment! Yes, delivery incidents happen and no online sales site can guarantee zero risk; it's impossible to uphold. However, our added value in this case is our responsiveness to find solutions and resolve the issue.
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mathieu F.
Rating: 4 out of 5
Efficient and serious
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Response from rhumattitude.com
Thank you for your appreciation!
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Thibault B.
Rating: 4 out of 5
Serious company, wide choice. Customer service is courteous and responsive. Highly recommended!
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Response from rhumattitude.com
Thank you for your comment!
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Grégoire
Rating: 4 out of 5
Good and efficace
Response from rhumattitude.com
Thank you for your evaluation !
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raynald
Rating: 4 out of 5
Very good site, with explanations about rums, fast delivery
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Response from rhumattitude.com
Thank you for your comment!
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customer
Rating: 4 out of 5
Not 5 stars because I would have preferred the bottles to be glass, more charm! The rest is perfect!
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Response from rhumattitude.com
Thank you for your comment. If you understood that it was not glass at the time of ordering, then that's perfect! We will continue to use PET bottles (the same plastic as mineral water bottles but with a thicker wall making them particularly durable) for two reasons: to provide the cheapest sample service possible for our customers, and to minimize breakage during transport.
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customer
Rating: 4 out of 5
Following my order, a product was no longer in stock, so I was called to inform me and to know if I wanted a refund or if I wanted to replace it. If there hadn't been this issue, I would have given 5 stars.
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Response from rhumattitude.com
Thank you for your comment. Everything we sell on our online store is in stock. However, we are not immune to an inventory discrepancy (which happened in your order case) but it is extremely rare.
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customer
Rating: 4 out of 5
Everything received on time and as ordered. The packaging could be reinforced more.
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Response from rhumattitude.com
Thank you for your comment. We have been shipping bottles for over 3 years now and we have continuously optimized our packaging method. Breakages have become extremely rare. However, if there are any damaged bottles or cases despite all precautions taken, please do not hesitate to report it to us and send us photos so that we can take the necessary steps to replace or compensate you. Best regards, Olivier from Rhum Attitude
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customer
Rating: 4 out of 5
It's a shame there is no gift card when giving it as a gift!
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Response from rhumattitude.com
Thank you for your comment. There is indeed a gift card option (with a personalized message), and also an option for gift wrapping. Looking at your order, I see that you selected neither. On the first subscription page 'Choose the plan that suits you' there is a box to check 'For a gift (gift wrapping, personalized message, possibility to choose 2 different addresses: 1st box at your place to give in person and the others directly to the beneficiary)' I think this is the option you did not check. Best regards, Olivier from Rhum Attitude
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Bertrand D.
Rating: 4 out of 5
I give 4 stars because nothing is perfect... Rhum Attitude is a pleasant site, a lot of choices with good advice. Delivery well assured and on time, reasonable shipping costs compared to other sites. I recommend this 'House' and I will order again (without moderation) on other occasions.
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Response from rhumattitude.com
Thank you for your comment!
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customer
Rating: 4 out of 5
The free samples promised above 140€ were missing. Otherwise, fast and secure shipping.
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Response from rhumattitude.com
Thank you for your very helpful comment. On one hand, we will send you a complimentary sample by mail (I will email you about this). On the other hand, we definitely need to improve 1 or 2 things regarding the ordering process and communication: 1) delivery is free for orders over 140 euros, and you received that; 2) regardless of the order amount, you are entitled to a complimentary sample that you need to choose in your cart from a list (the list varies depending on the order amount). That's why we clearly wrote 'go to your cart to choose a complimentary sample,' but we will find a way to ensure that this is not overlooked in the future. Best regards, Olivier from Rhum Attitude.
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customer
Rating: 4 out of 5
4: Good site, responsive despite delivery difficulties and delays with the relay package. Customer service is very accessible by phone which is a big plus in my opinion.
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Response from rhumattitude.com
5: Thank you for your comment! We cannot avoid occasional problems with certain carriers. We use almost all of them (Colissimo, GLS, Mondial Relay, Chronopost...) and we closely monitor their performance to separate from one of them if necessary, as has happened in the past. Indeed, and I thank you for pointing it out, when there is a problem, you should have the reflex to write to us or call us. We then do our best to remedy a problematic delivery. Best regards, Olivier from Rhum Attitude
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customer
Rating: 4 out of 5
14: The products are up to standard, the advisors are as well, but be careful with partnerships on deliveries (several problems) and the quality of packaging is very variable.
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Response from rhumattitude.com
15: Thank you for your comment. Regarding deliveries, we use almost all carriers on the market so that everyone can use the one they are used to being delivered with. We constantly monitor their quality and we have separated from one of them in the past. None are 100% reliable unfortunately, and we are here in case of difficulty to act as a link with the carrier and to find solutions. Regarding packaging, we adapt them according to the contents of the packages and thanks to that we have very, very few breakages. In case of product damage, do not hesitate to come back to us, with photos, so that we can do what is necessary to replace damaged products (or broken ones obviously, but in this case do not forget to make reservations next to the signature requested by the delivery person or the relay point), and to improve ourselves of course.
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MONTPELLIER
Rating: 4 out of 5
32: Good delivery - well packaged - Efficient customer follow-up
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Response from rhumattitude.com
33: Thank you for your comment!
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Marine
Rating: 4 out of 5
48: Quality rums, very fast delivery. A very good gift idea for spirit enthusiasts.
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Response from rhumattitude.com
49: Thank you for your comment!
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Charlotte
Rating: 4 out of 5
20: Very good box to discover different rums. Very good after-sales service. Very professional and attentive staff.
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Response from rhumattitude.com
21: Thank you for this evaluation!
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José F.
Rating: 4 out of 5
30: PERFECT TIMING AND SERVICE
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Response from rhumattitude.com
31: Thank you!
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Benoit B.
Rating: 4 out of 5
Bottles OK. Delivery time a bit long maybe.
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Response from rhumattitude.com
Thank you for this review and your patience! Delivery is unfortunately subject to unforeseen events that we cannot control, and delays can happen. If it is significant or impactful, you can contact us either for us to mediate with the carrier or for us to compensate you (if the package has already been delivered).
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Namide
Rating: 4 out of 5
Order processed quickly, reasonable prices. I have already ordered several bottles of rum and never had a broken bottle, however, some glasses in the set were seriously damaged or even shattered... Across several packages, the protection is uneven and for this type of product, the packaging is important for home delivery. Let's see about reimbursement in case of breakage...
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Response from rhumattitude.com
Hello, you need to contact us by email otherwise we cannot know that glasses have broken :) We pack them as best as we can and we replace them in case of breakage of course. The ideal is still - and we cannot insist enough - to open the package and check the condition of the bottles and glasses to put the reservations next to the signature so that we can take action against the carrier. For the bottles, if we have a signature without reservation, we will not be able to compensate you. For the glasses, we can make an exception. Please feel free to contact us at [email protected] with your order reference and the broken glasses. Best regards, The Rhum Attitude team
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client
Rating: 4 out of 5
It's a gift, my friend was satisfied with the discoveries. I just find it a bit expensive compared to the amount of alcohol. Best regards.
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Response from rhumattitude.com
Thank you for your comment. Regarding the box of the month, everything is done to offer this service at the most accessible price. If the quantities were larger, we would lose money on each sale. 5 cl per rum is more than enough to know a rum and the goal of discovering 4 rums per month is therefore, from our point of view, achieved.
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Elrick
Rating: 4 out of 5
Great choice of rum for enthusiasts. Timely delivery, very good site.
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Response from rhumattitude.com
Thank you!
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Client L.
Rating: 4 out of 5
Everything is compliant and fast
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Response from rhumattitude.com
Thank you for your comment!
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Emmanuel G.
Rating: 4 out of 5
I give a rating of 4/5 because, although Rhum Attitude processed my order as quickly as possible, I unfortunately chose delivery by Chronopost. Of course, with Chronopost's services being what they are, my package did not arrive at the recipient within the allotted time (birthday gift) - obvious lies from the delivery person, etc... I therefore do not understand why the site uses Chronopost's services. Chronopost has a deplorable rating on TrustPilot (around 2). Why work with a company with such incompetence when you apparently care about your customers' satisfaction?
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Response from rhumattitude.com
Hello, First of all, thank you for taking the time to write this review. I am sorry for this disappointment. I will compensate you. Regarding the rating of Chronopost, it should be noted that it is the unhappy people who write reviews about carriers. If you look at the reviews for other transport companies (Colissimo, GLS, Mondial Relay, etc.), the ratings are also catastrophic. No transport company escapes this rule. However, Chronopost is reliable at nearly 99%, like the others. We closely monitor these performances and we have already 'dismissed' a carrier with whom we had more problems than the acceptable rate. Olivier from the Rhum Attitude team.
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Client
Rating: 4 out of 5
Good value for money
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Response from rhumattitude.com
Thank you!
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Mekno
Rating: 4 out of 5
Fast order, serious site, I recommend
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Response from rhumattitude.com
Thank you!
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