The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
very long shipping delays, supposedly due to a move. I suppose this was planned so the announced delays should have taken that into account. Then no follow-up received from UPS. My package almost left before I was informed of its presence at the relay. a first failed experience.
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Response from rhumattitude.com
The move was indeed announced for orders placed between June 2 and June 5. Orders from Friday, June 6 (including yours) should have shipped by Monday. However, we encountered difficulties greater than anticipated, so some orders were delayed and we are truly sorry for that. You were also entitled to a voucher, you just needed to indicate the proper receipt of your package. We have just sent it to you. Finally, regarding UPS, we have changed carriers and adjustments are still ongoing to ensure that customers are better alerted. All of this is well below our usual services, which are returning to normal.
The Rhum Attitude team
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Denise D.
Rating: 2 out of 5
Order and delivery without problems. In the meantime, we went to a wine merchant and found that the price for the same rum was obviously much cheaper. We are therefore disappointed.
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Response from rhumattitude.com
Thank you for your order and your feedback. This is the Rum Nation Panama 10 years. We are among the cheapest online as it is on sale for 49.90 instead of 54.50. It is always possible to come across a wine merchant who is clearing stock or has an old stock with an old price (inflation...). As mentioned on the phone, next time do not hesitate to take a photo of the bottle and the price and send it to us so we can possibly offer a commercial discount. The Rhum Attitude team.
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Helen B.
Rating: 2 out of 5
Hello, Product far too expensive, two bottles of 50 CL rum at 21 € each, so 42 € for the two bottles I found in Super U store, the same products that I paid 13 € each, so 26 € 16 € more expensive plus delivery... Incomprehensible. I am very disappointed. Alain BRACH
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Response from rhumattitude.com
Thank you for your order and your feedback. Since we do not have the same purchasing conditions, it is impossible for us to align with the prices practiced in large distribution. However, we offer them to give the possibility to send a gift to someone or to buy a flavor that is not found near home. The Rhum Attitude team
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Emeline B.
Rating: 2 out of 5
Thank you for your order and your feedback. We are sorry for this incident. We adapt the protections to the content. For calendars (as for cubi for another example), too much protection is useless. The mixing of bottles is due to the fact that the package is inevitably shaken during transport. We should be able to put them back in the right order. Unfortunately, apart from a commercial gesture, we cannot do much for this incident that happens from time to time. The Rhum Attitude team.
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Response from rhumattitude.com
I took the set of 2 bottles of rum juice of gold, one signed. Except that the signature is erased so really disappointed, it was a gift for my son and it’s a fail.
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laetitia B.
Rating: 2 out of 5
Thank you for your order and your feedback. We will call you, we have a solution for you. The Rhum Attitude team.
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Response from rhumattitude.com
Perfect as always.
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Mr S.
Rating: 2 out of 5
As a long-time customer, I am very disappointed to learn that shipping costs are no longer included when the order exceeds 140... mine was over 800... I don't find that commercial.
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Marie
Rating: 2 out of 5
Catastrophic DPD delivery service: cancellations several days in a row, without reason and of course at the end of the day. Result: 3 vacation days lost waiting for nothing and a delivery that arrived too late, after our departure. All with a deplorable DPD customer service, lacking empathy and unable to prioritize your delivery after several cancellations at the simple decision of the delivery person. Change delivery companies immediately, or you won't recover!
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Response from rhumattitude.com
Thank you for your order and your comment. Following your feedback, we contacted you to offer a commercial solution, even if it does not replace the lost time for which we are sorry. The Rhum Attitude team.
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V J.
Rating: 2 out of 5
***UPDATE Yes they have been in contact with me. I am waiting for instructions to send them back. More hassle for me. I will also have the inconvenience of claiming back the duty from customs. Not really a good service is it? Ordered 6 bottle, 4 was damaged. Not packed well. A little bit of bubble wrap around the base of the bottle. They were rattling around in a box without them separated. These are a special edition that I will now struggle to get hold of anymore. Second order was packaged perfect. Bottles separated by cardboard and bubble wrap. Unfortunately I have to score low as this is a great inconvenience having to send back and reclaim the duty etc. I will return them in the same box and packaging though. I would have scored zero if the second parcel was packaged badly. Luckily the second box was perfect.
Response from rhumattitude.com
Thank you for your order and your comment. Yes there was obviously a wrapping problem for your first order. We already gave feedback to the team. We are sorry for this incident for which we have been in contact with you for several days.
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Olivier R.
Rating: 2 out of 5
- Did not receive the Kraken Black promotion - Delivery via DPD even though I paid (€15.10) for Colissimo.
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Response from rhumattitude.com
Thank you for your order and your feedback. 1) Regarding the Kraken sample not received, please do not hesitate to inform us when you receive an incomplete package. Preparation errors happen, even if they are rare. Have you checked the packaging? Sometimes the sample shifts in the package and is not immediately visible. We will write to you separately to resolve this issue. 2) Your order was indeed sent via Colissimo (French post), simply as we indicate on the site at the time of ordering and choosing the carrier; they hand over the package to a local operator once in the destination country.
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GEVREY
Rating: 2 out of 5
The box of the bottle (at 100€!) was torn in several places as if it had already been opened and was therefore not presentable for a gift. We had to put black marker on the tears to hide them and we even feared that the bottle was opened but no, the seal was intact.
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Response from rhumattitude.com
Thank you for your order and your feedback. We are sorry for this incident. We will contact you to understand what may have happened.
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Guest
Rating: 2 out of 5
The delivered bottles did not match at all with those ordered
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Response from rhumattitude.com
Thank you for your order and your feedback. We have been in contact with you for several days. It is a preparation error and we are sorry once again. Despite all our precautions, this happens from time to time. You returned the 2 bottles that were not right, and as agreed, we are sending you the 2 that you ordered. The Rhum Attitude team
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Adam C.
Rating: 2 out of 5
Ordered an expensive limited release bottle from them and was offered a free sample bottle which I accepted. When the package finally arrived it had been packaged poorly causing the sample to smash and leak all over the main bottle, ruining the box and label, significantly reducing the collectors value. There was only 1 and a half inflated packaging strips with one completely deflated meaning the bottle was free moving in the carton. I contacted them hoping for an appropriate solution and was first only offered 10 followed by an increase to 15. Relative to the lost value on the order this is pretty insignificant and I'd be hesitant to order from them again as a result
Response from rhumattitude.com
Thank you for your order and your comment. We have several protection techniques depending on the contents of the package. Overall we have extremely few breakages. Regardless of the level of protection, this can happen if a package is mistreated by the carrier. These are things that happen and we are very sorry about it. Only the sample offered was broken but leaked onto the label of your bottle, the content of which is however intact. We offered you either a return at our expense, which you refused, or a discount of around 10% of your order, which you accepted.
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Victoria R.
Rating: 2 out of 5
42: Very long delivery and the miniature is not even the real bottle as seen on the site.
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Response from rhumattitude.com
43: Thank you for your order and your comment. Regarding the sample, everything is explained on the site: when you add a sample to your cart, the message appears
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Jerome
Rating: 2 out of 5
The idea of being able to buy samples is excellent. However, I ordered about ten samples. Very disappointed to have received them loose in a package. A small presentation box, even basic, would have been welcome.
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Response from rhumattitude.com
Thank you for your order. There are presentation boxes that you can add to your cart. We do not include them systematically because many people buy these samples to taste themselves and not to give, so it would increase the cost of each sample if it were offered since presentation boxes are expensive to manufacture. When you take a sample in your cart, there is a message 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' that appears, and in your cart too. When you click on 'learn more', everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ You will see a little further down in the explanation page that you can buy a box https://www.rhumattitude.com/cave/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ That said, we understand that one might miss this information. We have sent you a commercial proposal, feel free to respond to our email.
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Philippe N.
Rating: 2 out of 5
Bottle error I ordered Savanna Lontan 40 and was delivered Savanna Créol Straight batch
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Response from rhumattitude.com
Thank you for your order and your feedback. We apologize for this unintentional preparation error (the bottle you received is 50% more expensive). In such cases, do not hesitate to contact us, we can either proceed with the exchange or offer a commercial discount. The Rhum Attitude team
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GIRARD
Rating: 2 out of 5
Did not receive the correct bottle ordered. Had to contact customer service to make the exchange.
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Response from rhumattitude.com
Hello, Thank you for your order and your feedback. We apologize for this incident. It happens sometimes despite our organization made to handle thousands of different references, and all the attention of our logistics team. When you reported this error to us, we made the exchange immediately. The Rhum Attitude team
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J R.
Rating: 2 out of 5
I placed an order for Christmas on 12/13 and thought I would receive it at Mondial Relay 5 days (7 with the weekend) later as announced... Result, parcel arrived on the 23rd in the afternoon (delay with the carrier supposedly). Unable to wait until that date, I only picked up the gift after Christmas... Explain to me how other companies (not just large ones, but small ones too) manage to meet the announced deadlines and not you! I am disappointed with the service and do not recommend the delivery??
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Response from rhumattitude.com
Hello, Thank you for your order and your feedback. We are sorry for this delay from the carrier. Other companies use the same carriers as us, and also Mondial Relay for many of them. Most of the time it works well but incidents happen (delay, loss, etc.), especially during this very busy December period. Do not hesitate to ask us to intervene in case of a problem. We could have found solutions. You only contacted us once on 12/20 to say that you had not received the tracking link for your parcel. We sent it to you immediately. The Rhum Attitude team.
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Natalie M.
Rating: 2 out of 5
Product itself was great. However, when I contacted them to enquire about the product and shipping, all was great and swift. But when my parcel arrived in Croatia, I was unable to get further info from the tracking link and the courier customer care was in French. I emailed them to help me locate it but to this day had no response. I spent a day trying to locate which local courier had it and then finally had to make a trip to the post office to collect. So was put off by their after care service. The product itself was well packaged. Perhaps, they should consider that international buyers are unable to reach their french courier postal should things go wrong,
Response from rhumattitude.com
Thank you for your order and your comment. We are really sorry we missed your e-mail that does never happen usually. We are glad the package arrived properly in the end. Regards Rhum Attitude Team
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Emilie N.
Rating: 2 out of 5
Very disappointed, plastic bottle and gift box offered is just a vulgar organza bag, in short, very expensive.....
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Response from rhumattitude.com
Thank you for your feedback. We are sorry for this disappointment. Indeed, the 5 centiliter bottles that allow tasting the rums are in PET. Those of 3 centiliters (for the more expensive rums) are in glass. When you add a bottle to the cart, and in your cart, a message appears indicating 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with a button 'Learn more.'. By clicking on this, everything is explained, with photos, including the photo of the bag if you do not take presentation boxes (which are paid). We sent you an email to propose solutions, do not hesitate to reply. The Rhum Attitude team.
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Justine
Rating: 2 out of 5
Ordered a rum box and received rum but in plastic bottles. I thought they would be glass miniatures.
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Nadine D.
Rating: 2 out of 5
48: We did not receive the gift case
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Response from rhumattitude.com
49: Thank you again for your order. We do not understand your comment. There is no case that accompanies this bottle. It is indicated on the product sheet. There is no case in the photo. We sent you an email to understand what made you think you should receive a case. Please feel free to respond. The Rhum Attitude team
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Sophsoph
Rating: 2 out of 5
It's a shame that the 10 samples from the arranged factory are offered in plastic bottles with more or less well-cut/glued labels. The packaging does not match the price asked. It was a tasting gift that I ultimately did not give due to the poor quality of the packaging. It's a shame that my emails to customer service went unanswered.
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Response from rhumattitude.com
Thank you for your feedback and the subsequent phone exchange. Here are point-by-point responses to your completely legitimate remarks: 1) Regarding the email, we did not receive anything otherwise we would have replied. A weirdness that can happen sometimes. 2) Regarding the PET bottles, it is indicated when you order a 5 cl bottle 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' and a second time in the cart. By clicking on 'learn more' we have all the details with photos 3) regarding the labels sometimes they are poorly printed and we need to be more vigilant we will look into this closely. We hope to see you again on our site despite this accumulation of disappointments regarding your experience. Olivier from the Rhum Attitude team
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popeye88
Rating: 2 out of 5
Jamaican rum ordered and well received, well packaged; according to the label, this rum is produced in Jamaica, imported by Italy, and there is even a label in German 'Enthalt Farbstoff'... for me, this is not an original... too bad, it had a good taste and beautiful color...
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Response from rhumattitude.com
First of all, thank you for your order and your feedback. Following your feedback, we exchanged emails and understood that your comment is about the fact that the label is not the same as when you buy the bottle in Jamaica. Once the rum is imported to Europe, various mentions may appear additionally on the labels, such as the company that imports the rum, or additional mentions about the composition. Except in rare cases where the 'recipe' may vary from country to country (for example, the amount of added sugar in certain rums, the European Union being quite strict on the subject), the rum is indeed the same as when purchased in the country of origin. The Rhum Attitude team
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Virginie S.
Rating: 2 out of 5
I received the order quickly but, when I ordered, I thought I was ordering real bottles and not samples. Very poorly indicated on the site. So I will not order again??
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Response from rhumattitude.com
Thank you for your order and your feedback. We do not understand because you ordered 4 bottles (and not samples) and 1 glass, which is consistent with the weight of the package (nearly 6 kg). We left you a voicemail. Please feel free to contact us so we can understand and fix the error if there was one. The Rhum Attitude team
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Jean C.
Rating: 2 out of 5
Bottle opened in the package, more than half lost due to excessive purchase
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Response from rhumattitude.com
Thank you for your order and your review. Following this incident which was due to a manufacturing defect from the brand and which you reported to us upon receipt of the package, we offered you either to replace the bottle or to provide you with compensation. You preferred the second option which we then implemented immediately. The Rhum Attitude team
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MEYER
Rating: 2 out of 5
A whole week to obtain a simple bottle of rum deliverable according to the site in '48/72h', order placed on Friday evening, parcel prepared and transport slip issued on Monday (according to the carrier!), but the parcel was only handed over to the carrier ON WEDNESDAY AFTERNOON! As a result, delivery at the last minute on Friday afternoon. This bottle was ordered for a birthday, and it was very close to not arriving on time. During this time, no explanation about a possible delay. I am therefore extremely disappointed by the negligence of this shop that does not consider it necessary to send a parcel THAT IS READY, and I do not intend to place any further orders.
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Response from rhumattitude.com
Thank you for your review. The parcel was indeed sent on Monday for an order placed on Friday evening, which is in accordance with what is indicated on our site. The information on the Mondial Relay site is often updated with delays. Furthermore, on our site for Mondial Relay, we do not indicate '48/72h' but rather 'Delivered in 4 working days* for an order placed before 1:00 PM between Monday and Friday, 5 days otherwise (*Saturday, Sunday, and public holidays are not working days)'. Since you placed the order on Friday after 1:00 PM, if we count 5 working days, it is indeed the following Friday, the date on which you received your parcel. If you want it to go faster, it is better to choose colissimo (3 days) or even chronopost (J+1). Mondial Relay is cheap but quite slow, whether for a bottle of rum or anything else. The Rhum Attitude team.
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Og
Rating: 2 out of 5
Carton and packaging not professional at all... The rum itself is good.
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Response from rhumattitude.com
Thank you for your order and your feedback. This is the first time we have received a negative comment about our packaging method. We also have an extremely low breakage rate. We have sent you an email to try to find out more, please feel free to respond. Best regards, The Rhum Attitude team.
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Olivier
Rating: 2 out of 5
Ordered as a Christmas gift, we didn't even dare to give it... Extremely low-cost packaging (unattractive cardboard box, plastic bottles, leaking caps) in short, nothing to make you want to taste. Saving on packaging to improve the quality of the rums offered is an acceptable commercial technique... EXCEPT that none of the rums are really worth it! It's a matter of taste, you might say... but for rums whose bottles are sold for up to €120, I expected much better... In short, absolutely to avoid! Update 01/06: Very responsive and understanding customer service. They offered us a commercial gesture regarding the leaking caps and everything was resolved quickly.
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Response from rhumattitude.com
Thank you for your review. We also left you a voicemail. We are sorry for this bad experience. The samples are meant for tasting, plus you chose Jamaican rums which are quite particular (indeed, it's a matter of taste, we love them). Most people like the presentation box. That said, we take all these comments into account. However, the leaking issue is not acceptable at all. Now it is probably too late, but we could have sent a replacement box and 'clean' samples if you had contacted us upon receipt of the package. Normally this happens very rarely, but recently we have had a few more cases, so the preparation team has now been instructed to check the proper sealing with each order. We sent you a compensation proposal by email, feel free to respond. The Rhum Attitude team
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Rémy T.
Rating: 2 out of 5
0: After an exchange with customer service via a specific email, informing them that a bottle case was missing from my package, which is unfortunate for a gift, I have been without a response for a week.
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Response from rhumattitude.com
We are sorry: indeed there was an exchange but we did not provide you with the final feedback after the small internal survey we conducted, which is obviously not our usual practice. In fact, there is no longer a case for the ReimonenQ 6 years. It has become a rare product. We managed to recover a last batch but without a case, which we had not realized. We have updated the product sheet. We wrote to you to offer a compensation, please feel free to respond. The Rhum Attitude team
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Maud F.
Rating: 2 out of 5
Very expensive for the quantity of bottles
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Response from rhumattitude.com
Thank you for your comment. We are sorry for this disappointment. It is clearly stated on the offer description page - from the very first sentence - that there are 5 cl per rum: https://www.rhumattitude.com/cave/box-du-mois/ Following this evaluation, we contacted you to make proposals regarding the last 2 boxes of your subscription.
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LAURENT
Rating: 2 out of 5
28 : Hello.. the prices are correct, the delivery time is great but the protection of the bottles needs to be reviewed, broken neck wax (the favorite), leaking bottles (Ferroni in case) invisible from the outside of the package.. (photos to support).
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Response from rhumattitude.com
29 : Thank you for your order and for your feedback. Regarding the wax, it is very fragile and it is true that incidents of this type can happen despite all the protections taken. Regarding the leaking bottles, it is very rare and there is no way to detect it beforehand or to prevent this kind of incident. It is a defect related to the bottle's closure system. We have notified Ferroni as this has already happened with some of their bottlings. Furthermore, we have a customer service that can either replace damaged bottles or at least compensate you, and unless I am mistaken, we have not received any email or contact in this regard. The Rhum Attitude team
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Johan
Rating: 2 out of 5
Paying customs duties for CHF 100.- meh... in the end it becomes too expensive... and I didn't see this kind of amounts or information on your website.. disappointed.
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Response from rhumattitude.com
Thank you for your order. For delivery to Switzerland, French VAT is removed, so you do not pay it! We indicate in the 'Summary' section of the order: 'No VAT for delivery to Switzerland. Taxes may be charged by customs and will be your responsibility.' We understand that one might not read this information while placing the order. The Rhum Attitude team.
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MH
Rating: 2 out of 5
One of the products arrived half empty. (5cl Wolfburn bottle) Satisfied with the rest.
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Response from rhumattitude.com
Thank you for your feedback. Unfortunately, this kind of small issue happens. In this case, contact us so we can send you a new bottle or offer you a gift card.
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Cecile
Rating: 2 out of 5
I am disappointed with the size of the bottles. I thought they would be a bit bigger. I had bought a subscription as a Christmas gift but it still looks very small....so I didn't dare to give it. I have only tasted one rum so far, which is quite good. But I hope there will be more French rum in the next boxes.
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Response from rhumattitude.com
Thank you for your feedback. Everything is explained when you select our offer, the box of the month: https://www.rhumattitude.com/cave/box-du-mois/ The quantity is even indicated from the first line: "Each rum box consists of a tasting booklet and 4 quality rums (5 cl per rum)." Generally, we include at least 1 agricultural rum, but never more than two. We try to reflect the diversity of rums and let's not forget that French rum (mainly agricultural) represents less than 10% of global production. There are many very good rums outside of French rums that we want to introduce you to...
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Gb
Rating: 2 out of 5
You offer services (paid) that you are not able to fulfill, so I don't see the point. Plus, not even a commercial gesture, nothing nothing nothing... next time I will order elsewhere, even if I can't deny the quality of some products
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Response from rhumattitude.com
Thank you for your review but what happened to you? Did you contact customer service so we could help or compensate you? Unless I'm mistaken, we haven't received any complaints from you regarding your order. Awaiting your response, The Rhum Attitude team
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cassandra
Rating: 2 out of 5
Plastic bottle and not glass Label poorly glued, some don't hold! One wonders if it's really the corresponding rum inside Disappointed Otherwise delivered on time
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Response from rhumattitude.com
Thank you for your review regarding the PET bottles, it's indicated in the offer description: https://www.rhumattitude.com/cave/box-du-mois/ at the bottom of the page. The spirits are perfectly preserved, it avoids breakage and glass would force us to sell the box at a higher price. Regarding the labels, they are glued by hand. Everything is artisanal but that certainly does not justify poorly done work => we are therefore open to a photo for feedback that we will pass on to the logistics team, it's very useful for us to improve. Finally, the rums are the right ones, it's guaranteed 100% it concerns our credibility... When you have tasted (which is still the goal of all this) and compared with the tasting notes in the booklet, you will be convinced. The Rhum Attitude team
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M.Thompson
Rating: 2 out of 5
Unfortunately disappointed, with the packaging as well as the message I wanted to include on the postcard. I will not recommend your site, despite a very interesting number of choices. Hoping you will take this comment seriously. Respectfully, Mr. Thompson
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Response from rhumattitude.com
Following your comment, we called you to better understand. We had a lot of orders to process for Christmas, and the formatting of the personalized word is not "automatic," which may explain, though not justify, the poor centering of the text. Regarding the gift wrapping, in the case of samples and considering their sizes, we prefer a suitable pouch that is described on this page: https://www.rhumattitude.com/paquet-cadeau-et-mot-personnalise-offerts/
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ERIC F.
Rating: 2 out of 5
The Chamarel Exotic Spices Rum is in accordance with my order. However, the carrier 'GLS' does not keep its commitments and does not respect customers: Day 1: delivery announced on the website... which does not happen! Day 2: no more delivery forecast on the website! Day 3: Delivery without announcement, but we are absent! By phone, the delivery person indicates that he is making a special round and does not know when we can be delivered again. Day 5: delivery scheduled and... delivered. Do not hesitate to contact 'Rhum Attitude' they are attentive and very responsive.
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Response from rhumattitude.com
Thank you for your order and for your feedback. We are sorry for this inconvenience. As agreed just now on the phone, we have sent you a gift card for your next order. Most of the time GLS is efficient. However, problems can arise, as with all carriers. It also depends on the local teams who are more or less efficient. As mentioned by phone, you can absolutely send us an email for your next order, just after placing it, to indicate that you do not wish to go through this carrier, and we will take another one (Colissimo for example). See you soon on our site. The Rhum Attitude team
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Rémi T.
Rating: 2 out of 5
The package was poorly packaged, moreover the package was not delivered to the house as announced, but to a relay point.
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Response from rhumattitude.com
Thank you for your feedback. Poorly packaged package is not usual. Please feel free to send us photos in this case so we can provide feedback to the logistics team. Regarding the relay point, we did indeed request home delivery. The carrier delivers to a relay point when they have not succeeded in delivering to you, in case of absence in particular, or by mistake it also happens. The Rhum Attitude team
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Olivier R.
Rating: 2 out of 5
I received my order on time, the products are exactly as described. Perfect keep it up ????
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Response from rhumattitude.com
Thank you! If the * could track it would be even better ;) don't hesitate to change the number of stars if you are satisfied as you seem to be. See you soon on our site! The Rhum Attitude team
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