The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Very good supplier and very good service. Highly recommended.
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Response from rhumattitude.com
Thank you for this comment.
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La L.
Rating: 5 out of 5
The order and delivery were impeccable. Thank you.
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Arnaud
Rating: 5 out of 5
Impeccable delivery: packaging and delivery time. Customer service is attentive and very professional.
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Response from rhumattitude.com
Thank you!
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Pidy
Rating: 5 out of 5
Try the Mattuga Spiced. Without being as vanilla as Don Papa or as sweet as Diplomatico, it's worth a try. Delivered as announced to a pickup point within two working days. I was kept informed of the delivery as promised. One word: bravo!!!
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Response from rhumattitude.com
Thank you! Yes, Mattuga is an excellent rum, very atypical, radically different from the other two rums you mentioned. I'm glad you liked the spiced version. You should try the non-spiced version, not sweet at all but extremely aromatic, and also a clairin from Haiti (Casimir, Sajous, or Vaval) which curiously offers a nose similar to the Matugga Spiced that I have in my glass as I write (however, on the palate, it's completely different). Olivier, from Rhum Attitude.
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Client
Rating: 4 out of 5
Everything is in the title.
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Response from rhumattitude.com
Thank you!
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Fred.B
Rating: 5 out of 5
They resolved an issue I had with the delivery company that was not their fault! They are super professional and very responsive! I highly recommend this site. Again, a thousand thanks to you.
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Response from rhumattitude.com
Thank you for this evaluation and comment. We are responsible for the service from A to Z. So if there are any failures on the delivery side, we intervene to compensate for them. Olivier, from the Rhum Attitude team.
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Jerome R.
Rating: 5 out of 5
Fast, serious, perfect packaging.
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Response from rhumattitude.com
Thank you for taking the time to make this evaluation.
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RJ
Rating: 5 out of 5
Carefully packaged, fast delivery. Thank you!
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Response from rhumattitude.com
Thank you for this evaluation.
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jeremy G.
Rating: 5 out of 5
The concept of samples is really nice. Very fast delivery, well packaged, well conditioned. In short, I recommend.
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Response from rhumattitude.com
Thank you for your comment!
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Client
Rating: 4 out of 5
Rum purchased of very good quality. However, perhaps it is possible to improve the search engine because I had difficulty quickly finding what I was looking for. Keep up the good work, it's a nice site.
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Response from rhumattitude.com
Thank you for your comment. You may have encountered a few days during which the search engine was not functioning well. We have since repaired it. If you type in a rum name, a distillery, or even an aroma, the corresponding rums will be displayed. In any case, rest assured that your feedback is taken into account in our considerations for future improvements. Olivier from the Rhum Attitude team.
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Anne
Rating: 5 out of 5
Fast and careful delivery, I am completely satisfied with this seller.
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Response from rhumattitude.com
Thank you for this comment!
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Congofab
Rating: 5 out of 5
Fast, secure, and tracking day by day, between shipping and receipt at home...
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Thank you!
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Client
Rating: 5 out of 5
Good site, fast and careful delivery.
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Landry D.
Rating: 5 out of 5
Good rums, very good quality, fast and respected delivery time... If all the samples ordered were filled the same way (the more expensive ones being less full than the others), I could have given 5 stars. Edit: The contact and professionalism of Rhum Attitude being what it is, quite exceptional (given the exchanged emails), makes me add this 5th star.
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Response from rhumattitude.com
Thank you for your comment. The way we fill the bottles is as follows: we open a 70 cl bottle and make 14 small bottles from it. We use an automatic filler for this. The samples are all supposed to contain 5 cl, and this has nothing to do with whether it is an expensive rum or not. It is possible that there is a little more or a little less if the original bottle does not contain exactly or a little more than 70 cl, but in the order of 1 or 2 milliliters (so maybe 4.9 or 5.1 cl for example). Therefore, if you received samples that are underfilled, it is an anomaly that we can correct by sending you a new bottle or issuing a partial refund (ideally, do not hesitate to send us a photo of the sealed bottles so that we can more easily understand the problem and help us improve our quality processes). So in summary, the fact that the more expensive ones are a little less filled is certainly an unfortunate coincidence, especially since the logistics team that prepares the bottles does not know the prices of the bottles. However, you can count on us to fix this, and to do so, we will contact you by email immediately. Olivier, from the Rhum Attitude team.
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tophe
Rating: 5 out of 5
Great, to be known to all rum lovers.
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Client
Rating: 5 out of 5
Pretty box with very good rum??
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Thank you!
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Aude
Rating: 5 out of 5
Fast delivery, nice gift wrapping and beautiful case
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Thank you for this evaluation!
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Jozef
Rating: 5 out of 5
Fast shipping, fair prices
Response from rhumattitude.com
Thanks !
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Pépita
Rating: 5 out of 5
It's great to be able to order samples!
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Thank you!
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Client
Rating: 5 out of 5
Fast delivery.
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Thank you for this review
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Client
Rating: 4 out of 5
Quick shipping and in accordance with the request. The only downside is that I think I requested gift wrapping when ordering, but nothing upon receipt. Nothing serious though. Excellent responsiveness!
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Response from rhumattitude.com
Thank you for this evaluation. Regarding the packaging, if you had checked the box, it should have reached the preparation team, so it is probably a human error (and not a "technical" one). We apologize for this incident (which is rare as we receive very few reports of this kind). We will pass on the message so that they increase their vigilance. On the other hand, in this case, do not hesitate to send us a little email so that we can make a commercial gesture. Best regards, Olivier from the Rhum Attitude team.
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Annie
Rating: 4 out of 5
No particular problem except for a slightly long delivery time
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Response from rhumattitude.com
Thank you for this evaluation and comment. Yes, this can happen. The dates we provide are for informational purposes and in 90% of cases they are respected, but not always... In this case, do not hesitate to send us a little email so that we can make a commercial gesture. Best regards, Olivier from the Rhum Attitude team.
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Client
Rating: 4 out of 5
Perfect delivery, fast and complete. A presentation and an explanatory/descriptive sheet of the different rums would have been a plus.
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Response from rhumattitude.com
Thank you for your feedback. There is indeed an explanatory booklet included in the 'Box of the Month' set. We produce these boxes in large quantities with the same composition, so adding a booklet is quite easy to do, and we do it. However, for the 'custom' samples, we do not include explanatory sheets because we would need to print each sheet corresponding to each rum as we go, which would add an extra cost and therefore a higher price for the customer. That is why we have added a 'QR code' on each sample to easily and directly view the tasting notes and explanations provided on the website with your smartphone. Best regards, Olivier from the Rhum Attitude team.
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Willy
Rating: 5 out of 5
Excellent site, very well packaged parcel and exquisite rum flavor?
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Response from rhumattitude.com
Thank you!
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Juliane
Rating: 5 out of 5
Delivered on time and very simply, the box was extremely pleasing! It's a very good idea for all discovery and good rum lovers!
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Response from rhumattitude.com
Thank you for your comment!
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Client
Rating: 5 out of 5
Everything is said in the title
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Thank you!
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Maxime
Rating: 5 out of 5
Very easy to choose your rum on the site with very good advice. Perfect packaging, received quickly
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Thank you for this evaluation!
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Client
Rating: 5 out of 5
Fast, reliable, precise
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Thank you!
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Anthony
Rating: 5 out of 5
Everything went very well. Quality products and impeccable order tracking. I highly recommend!
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Response from rhumattitude.com
Thank you very much!
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Christophe T.
Rating: 5 out of 5
Ordered 2 bottles of Ti Ced spiced rum. Fast shipping, careful packaging. The only small downside: the parcel arrived under my first name at the pickup point, which caused some issues in finding it. Other than that, it's perfect. I will definitely order again.
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Response from rhumattitude.com
Thank you for your comment. It is very helpful for us. Indeed, we looked at your order and in the field "Person who will pick up the package" you indicated "Christophe". We will improve this system to avoid this kind of situation in the future.
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FPAP
Rating: 5 out of 5
The site is great, competitive prices and the managers are very friendly, good discovery
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Thank you!
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Aurore
Rating: 5 out of 5
T. Good, in accordance with what I ordered
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Thank you for this evaluation.
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Client
Rating: 4 out of 5
Delivery on time, some issues with Mondial Relay but overall everything is fine!
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Response from rhumattitude.com
Thank you for your comment. We are sorry for these "issues" with Mondial Relay. Unfortunately, there is no carrier that is 100% reliable, which is why we offer the option to be delivered by as many different means as possible: this way, everyone can use the services of the carrier with which they have the best local experience.
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Fabrice
Rating: 5 out of 5
Everything was impeccable, from the order to the receipt. Parcel very well packaged ????????????. I will renew my experience ??
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Response from rhumattitude.com
Thank you for your comment Fabrice!
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Laurent
Rating: 5 out of 5
Very good site.
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Response from rhumattitude.com
Thank you Laurent for this comment.
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Client
Rating: 5 out of 5
Careful, fast shipping. Great choice!
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Thank you for this review!
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Roger C.
Rating: 5 out of 5
The best, super clear and simple site. Fast delivery and no issues...
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Thank you!
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Client
Rating: 5 out of 5
Fast and careful, I recommend
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Response from rhumattitude.com
Thank you for your review and see you soon on our site!
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Melle L.
Rating: 5 out of 5
Great advice, delivery on time, lots of choices. I recommend to all rum lovers!
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Thank you!
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Anne
Rating: 5 out of 5
Whether it's the diversity of products, the perfect quality of service, the very pleasant communication, or the both serious and reassuring follow-up, I see no false notes. This makes it a pleasure to return for each order! I highly recommend :)
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Response from rhumattitude.com
Thank you for this comment!
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