Customer reviews of rhumattitude.com

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Thank you for your order and your comment. In fact, you purchased 2 types of products: 1) The Diplomatico is a "miniature bottle", so it's really a mini bottle: www.rhumattitude.com/cave/diplomatico-reserva-exclusiva-mignonnette-de-5-cl We sell very few of these because few brands offer them. 2) The 3 other rums you purchased are samples. We make them from bottles using a filler. When you take at least one (you can test it), a message immediately appears: "You have added one or more sample(s) to your cart: feel free to learn more about this offer. Learn more." If you click on it, you arrive at the page that clearly explains that these are PET bottles (plastic like water bottles, but more durable) www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure Additionally, there is a second reminder when you reach the cart: "You have at least one sample in your cart, feel free to learn more about this offer. Learn more." The goal of these samples, which are available for almost all our references, is to be able to taste, not to collect (as one can collect "miniatures", and there are specialized sites but they offer a much more limited choice of rums). We understand that one might overlook these explanations, but our goal, on the contrary, is to be transparent to avoid this kind of disappointment. Also, don't forget that if you want to withdraw, you can return the samples to us and we will fully refund you. The Rhum Attitude team.

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Thank you for your comment. We are sorry for this incident. Despite all the precautions we take, this can sometimes happen. Just call us at 0175514619 or write to us at [email protected], and depending on the case and your wishes, we can either exchange the bottle or make a commercial gesture.

Thank you for your subscription and loyalty. It is possible to choose the rums, but it is a different formula from the "box of the month" that you have taken; it is the "custom box": https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/

Thank you for your comment. The estimate we display is a high range, knowing that in most cases, it is actually faster. It is true, however, that there are sometimes delays on the part of the carriers and that the indicated date is exceeded by several days. We carefully select our carriers (since the beginning we have parted ways with two of them due to too many difficulties). We are currently working with Chronopost, Colissimo, and Mondial Relay, which are the major players in the market. None are perfect, of course. Furthermore, you placed your order in early December 2018. As everyone knows, that month was difficult for road transport. If the package arrives too late (after a birthday date, for example), you can always refuse it (or not pick it up at the pickup point): it will then be automatically returned to us and we will fully refund you. For truly urgent packages, it is better to go through Chronopost (next day delivery). We wish you a happy new year 2019. The Rhum Attitude team.

Thank you for your order and your comment. The cases are difficult to protect: depending on the type of case, we either lay it flat and slide it along the cardboard, or we leave it with the bottle inside while ensuring good protection around it. For Belgium, the package goes through 2 operators, Colissimo and BPost, who generally handle packages better than others. Despite all these precautions, this kind of incident can happen. That said, when the customer informs us upon receiving their package of any potential damage (for a damaged case, a broken glass, or another issue), we take the necessary steps. In this case, we could have sent you new cases express. Since it is too late for that, we have sent you a discount card valid indefinitely on our website. The Rhum Attitude team.

Thank you for your comment. We wish you a very happy New Year 2019!

Thank you for your comment. You should at least check if the warranty seal has not been broken and if there is clearly no leak or sound of broken glass. It takes a few seconds and it's common sense. We plan to modify the email accordingly. There is more in the email that explains the steps to take in case of a problem: a photo of the opened package and to notify us quickly. In 100% of cases, we find a solution.

Thank you for your comment. Regarding shipping fees, on average we charge what it costs us. We ship from France, so as soon as it's abroad, it's more expensive because we pay for two carriers: La Poste in France, and the local carrier (BPost in Belgium). For Belgium, we also offer delivery to a pickup point which is cheaper (7.90 euros), and shipping costs are free for any order over 140 euros.

Thank you for your comment. We are sorry for this disappointment. If you want to cancel the subscription, we will refund you for the remaining months, please do not hesitate to contact us at [email protected]. We would like to clarify that you subscribed to a monthly box. The bottles are 5 centiliters, which is the first thing we indicate when you go to the page that allows you to subscribe. As for the box, it is made of recyclable cardboard, and we do not see what other material we could use to make it.

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Thank you for your comment. We wish you a very happy new year 2019!

Thank you for your evaluation and your comment. You are right, this kind of situation happens sometimes. No carrier is 100% reliable; however, our role is to compensate for their shortcomings, either by intervening to rectify the situation when possible or by compensating you. We have just sent you a goodwill gesture. We wish you happy end-of-year celebrations.

Thank you for your comment. We wish you happy holidays!

Thank you for your feedback. The reason it took this long is that you chose to pay by bank transfer. This is an option offered by relatively few sites, which we provide, but it delays the delivery since we have to wait to receive the payment in our account before we can ship the package. We received your transfer on the 12th and shipped the package the very next day, on the 13th. The delivery time of 4 working days was then respected (there was a weekend between the two dates). All of this is clearly indicated on our site, especially when you place the order. I wish you happy holidays. Olivier from Rhum Attitude

Thank you for your comment. We wish you happy holidays!

Following a first package lost by the carrier, we sent you a second package which you have received well. Thank you for your comment and for your patience. I take this opportunity to wish you an excellent year 2019! Olivier from Rhum Attitude

Thank you for your comment. In this case, please do not hesitate to email us to report an error of this type. If we have any left, we will immediately send you the missing case or compensate you. I sent you an email to ask which of the 3 references had the missing case so that we can take the necessary steps. I wish you and your loved ones a Merry Christmas. Olivier from Rhum Attitude

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19: Thank you for your comment. We are sorry for this disappointment. However, it is clearly stated on the presentation page of the box of the month (it's even in the first sentence) that these are 5 centiliter bottles, which is actually sufficient to taste several. So you received, with the bonus rum of December, a box of 5 bottles x 5 centiliters = 25 cl, along with the tasting booklet. The goal is to discover different styles of rum. If you want quantity, you need to look for bottles (and we have plenty on our site) but that's not the same spirit. Don't forget that it is always possible to retract and return your package for a refund. The Rhum Attitude team wishes you happy holidays!

31: Thank you for your comment. Yes, you are right, it is a problem often encountered. In case of breakage, you need to take photos of the package with the broken bottle(s) inside and contact us immediately so we can take the necessary steps. The Rhum Attitude team wishes you happy holidays!

37: Thank you for your comment! We have 100% control over the shipping day: you placed an order on Friday evening, it was shipped Monday morning. For the rest, we entrust the packages to well-known carriers that all e-commerce sites use (colissimo, chronopost, mondial relay...) and we cannot do otherwise. In case of carrier delay, just send us a little email to let us know and we will make a commercial gesture. And if it's really too late (birthday passed, Christmas passed for example) we will bring it back at our expense and refund you.

Thank you for your comment. We take note of the suggestion for the gift card to be printed on the tasting evening page (we did it for this month's box). We will certainly do that after the Christmas rush. We will be happy to welcome you at the end of January! In the meantime, have a great holiday season.

Hello, Thank you for your comment. The bottles are heavy, which is why shipping costs are higher than for other types of goods. Furthermore, delivery to Belgium (the destination country of your order) costs us more than for France. However, overall we are very competitive compared to the prices charged by the competition, which we check regularly. A few additional clarifications: a) we do not make a profit on shipping costs, quite the opposite. With Colissimo for example (the carrier you chose), we pay a bit more than what we charge the customer. b) for Belgium, we offer free shipping just like for France starting from 140 euros. c) we offer a Mondial Relay delivery, including for Belgium, which is cheaper than home delivery. We wish you happy holidays. The Rhum Attitude team

Thank you for your comment. We wish you happy holidays!

Thank you for your comment, and your orders!

Thank you for your comment!

Hello, Thank you for your comment. No, the pickup points should theoretically accept that we check before signing. But it is true that many refuse, and this is a general problem for e-commerce that is unsolvable. We are working on the subject. Regarding the rare occasions when there is damage and this verification was impossible, we still take the necessary steps, especially if there are photos and if we can see that the customer is acting in good faith. Best regards, The Rhum Attitude team

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Thank you very much for your comment. I contacted you following this, but it was too late (gift). Please do not hesitate to reach out to us immediately when there is an anomaly so that we can correct it. In this case, we can for example resend a package right away via express delivery, it takes 24 hours. See you soon on our website!

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Thank you very much for this appreciation and see you soon on our site!