The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Thank you very much for this appreciation and see you soon on our site!
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Bruno T.
Rating: 4 out of 5
A respected delivery time. A company at the service of the customer.
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Response from rhumattitude.com
Thank you very much for this appreciation and see you soon on our site!
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JARDINEC
Rating: 3 out of 5
The metal case of the bottle is damaged..
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Response from rhumattitude.com
Hello, Thank you for your alert. Trustpilot review requests are sent 15 days after the package is shipped in order to gather the customer's feedback when the service has been fully completed, including the correction of any malfunctions. Please do not hesitate to contact customer service at 01 75 51 46 19 or [email protected] in the meantime to report any issues. Furthermore, despite the quality of our packaging, this kind of incident can occur when the package is particularly 'jostled' during transport. I contacted you this morning to inform you that we would be sending you a new case. It is currently being prepared and will be shipped out this morning. Best regards, Olivier from the Rhum Attitude team.
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Elisa
Rating: 3 out of 5
Good delivery, free sample offered, to recommend
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Cha
Rating: 4 out of 5
Nothing more to say, perfect in every way
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Pierrick
Rating: 4 out of 5
Thank you for your promptness in correcting any mistakes we may make. I recommend Rhumattitude.
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Romain B.
Rating: 4 out of 5
Responsive and super fast delivery.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Sébastien P.
Rating: 4 out of 5
Good quality products, delivered on time. Very good interaction by phone. A small doubt about the billing, but everything went well.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Herve
Rating: 4 out of 5
Good products, good deadlines, average prices. I recommend
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our website!
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Pade
Rating: 4 out of 5
Very good rums. Even the rare ones are there. However, shipping costs remain high.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Martine L.
Rating: 4 out of 5
Fast delivery and without problems
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Michel M.
Rating: 4 out of 5
Ultimately a bit too perfect, too round, too soft, too easy to drink. With this rum, you offer exactly the product that your customers thought they dreamed of, except that it lacks character, a true personality. It's, if I may dare the comparison, an excellent Blend but I am sure it will have a lot of success with new rum enthusiasts. For the rest, your logistics are impeccable and your deliveries are fast and without problems.
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Jennyfer L.
Rating: 3 out of 5
I had checked that I wanted a gift wrap and I received the bottle rolled in an old crumpled orange paper, so it was not giftable in that state. However, due to an error on my part, I had to contact the company by phone, very friendly and efficient.
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Response from rhumattitude.com
Thank you for your comment. I am sorry for this incident. Our gift packages are flawless when they leave the warehouse and well protected in our parcels... Unfortunately, if the package was particularly mishandled during transport (and this happens with all carriers, not just the one you chose), it can happen that the gift package tears or comes apart. The only thing we can do in this case is to offer a goodwill gesture when you contact us to report the problem. I take this opportunity to remind you that we offer gift wrapping services (which most sites do not), and that we have 2 types of wrapping paper suitable for the situation: a
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MC
Rating: 3 out of 5
Perfect, nothing to say.
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Response from rhumattitude.com
Thank you for your feedback. Despite all the precautions we take, this kind of incident can happen, and please do not hesitate to call us so that we can find an appropriate solution (returning a box if there is still time, providing compensation...). Following our phone conversation just now, on one hand, I am forwarding your interesting suggestion to our logistics team to further secure the type of box you received (a bit unusual for us), and on the other hand, as agreed, I have sent you a voucher for your next order. Best regards, Olivier from the Rhum Attitude team.
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Sandrine B.
Rating: 4 out of 5
Hyper efficient for delivering a bottle for the next day, which was also packaged with a little note inside! Nothing to complain about except to recommend Rhum Attitude!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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client
Rating: 4 out of 5
Purchase made for a birthday gift. Very satisfied with my order. Small reservation on the delivery as the choice of parcel relay is too limited. Moreover, the one I initially chose was changed. I had to cross Paris to pick up the package..
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Response from rhumattitude.com
Following your feedback, I contacted you to learn more. It was the carrier who unexpectedly changed the relay point you had originally chosen and that we had clearly indicated to him, and we are sorry for this incident. In such cases, please know that you can always inform us and we can intervene, for example, by having the package
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Julien D.
Rating: 4 out of 5
I would have given 5 stars if there hadn't been an incident with Chronopost which is really catastrophic around here... fortunately Rhumattitude is very responsive, and the package arrived, this time by mondial relay, in a more than reasonable time!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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MARTINE L.
Rating: 4 out of 5
Product as described. Good packaging. I recommend this site... customer service is attentive.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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FRANCK
Rating: 4 out of 5
Very interesting principle, correct reception (2 so far), it would be nice to have a little recap with some ideas for criteria to rate as you taste, like a logbook.
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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OLIVIER
Rating: 4 out of 5
It could have been perfect but one of the samples arrived damaged... Given how the bottles are packaged, it suggests a shock upstream.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Joffrey B.
Rating: 4 out of 5
Very fast, perfect just to review the boxes for shipping because they seem a bit too fragile given the brutality of the delivery people!! Good site, I recommend!!
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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roland S.
Rating: 4 out of 5
For me, there isn't much to say. Or maybe a very professional site, fast delivery without any damage, thank you??
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Response from rhumattitude.com
Thank you very much for your review and see you soon on our site!
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Jérôme
Rating: 4 out of 5
Order processing as expected. However, the vintage is not indicated, and 2017 (the one I received) is significantly worse than 2016. A bit disappointed as a result.
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Response from rhumattitude.com
Hello, Thank you for your comment. When the vintage is not specified on the site - which, unless I'm mistaken, is the case for the rum you purchased - and if you still want a specific vintage, you need to contact us before placing the order so we can check if we have it in stock and send it to you. That said, I am sending you a small gift card for your next order as a commercial gesture. Best regards, Olivier from the Rhm Attitude team.
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A.
Rating: 3 out of 5
While the tasted rums are of quality, the presentation and packaging of the box are of average quality compared to the price paid. The labels on the bottles are printed on very low-quality paper and are almost unreadable. It's a shame! In terms of service, the boxes arrive on time and customer service is responsive!
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Response from rhumattitude.com
Hello, Thank you for your comment. Regarding the labels, we are currently reviewing them to improve the design. Best regards, Olivier from Rhum Attitude
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customer
Rating: 4 out of 5
Good products
Response from rhumattitude.com
Thank you for your comment. See you on our website ! Rhum Attitude Team
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Richard
Rating: 4 out of 5
Nothing to say, always satisfied
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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customer
Rating: 4 out of 5
A good idea, good rums but I found the packaging a bit minimalist unfortunately. I would have liked a slightly larger box with more elegance. But the gift had its effect :)
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Déborah C.
Rating: 4 out of 5
Really good but Glass bottles would be a plus
Response from rhumattitude.com
Thank you for your comment. We know people would prefer but it would be more expensive and breakable...
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christophe R.
Rating: 3 out of 5
reasonable price and the little free sample very commercial
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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customer
Rating: 4 out of 5
2 broken samples. however replaced quickly with even an additional sample! Top!
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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Julien B.
Rating: 4 out of 5
It's a shame that for a bottle offered for over 200€ of purchase, it's just a small 5ml sample flask.
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Response from rhumattitude.com
Thank you very much for your feedback. Yes, but the content of the sample varies with the amount... For over 200 euros, you get premium complimentary samples. See you soon on our website!
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customer
Rating: 4 out of 5
A professional store with a good selection.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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customer
Rating: 4 out of 5
I would have preferred another delivery method than Mondial Relay. Near my place, they are not great in terms of opening hours from Monday to Saturday from 9 am to 6 pm, so it only leaves me Saturday.
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Response from rhumattitude.com
Thank you for your feedback. We offer Mondial Relay, Chrono Relais, Collissimo Mon Commerçant, and Colissimo Mon Bureau de Poste. We have almost all of them to find the carrier that suits us best near our home. However, sometimes no pickup point is offered, and we regret that. The geographical network is gradually improving as new merchants start to become pickup points. The Rhum Attitude team
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Laure T.
Rating: 4 out of 5
We were a bit disappointed with the rums offered. Indeed, I had indicated that I do not like spiced rums but we received a few... However, the customer service is top-notch! Thank you. After explanations, we understand that you want to improve. Thank you and good luck.
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Response from rhumattitude.com
I am sorry for this disappointment. I do not understand where you indicated that you do not like spiced rums? The preferences only concern the boxes of December and June: we then offer a 5th rum based on your preferences. For the December box (bonus rum), you received a Montebello 3 years which corresponds well to your initial choice "old agricultural rum pure cane juice (Martinique, Guadeloupe...)" The other rums are not "free" otherwise we would not manage. The goal of the box is to discover all types of rum, including arranged, spiced, white, etc. However, there must be at least 3 old rums out of the 4. Everything is explained on the website. I remain at your disposal. Best regards, Olivier from the Rhum Attitude team.
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Morgane
Rating: 4 out of 5
Good product quality and shipping service ! I recommand :)
Response from rhumattitude.com
Thank you for your feedback and see you soon on our site !
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Pauline
Rating: 4 out of 5
Good box. Really like all of them.
Response from rhumattitude.com
Thank you for your feedback and see you soon on our site !
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Julien
Rating: 4 out of 5
Package arrived on time but the bottle's carton arrived slightly damaged. A shame for a gift. The other bottle was perfectly wrapped and protected. I still recommend this site.
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Response from rhumattitude.com
Thank you for your feedback. Do not hesitate to contact us when this kind of thing happens. Even if it is too late to exchange the bottle, we can at least compensate you for the damage. The Rhum Attitude team
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STEPHANE F.
Rating: 4 out of 5
Very good site, fast delivery, reasonable prices
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
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customer
Rating: 4 out of 5
Quality service, nothing to say!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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Catherine
Rating: 4 out of 5
The doses are good. It would be interesting to ask for feedback on the box sent each time, and thus adapt to the customer's taste for the next box. So many different rums!
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Response from rhumattitude.com
Thank you for your feedback and see you soon on our site! The Rhum Attitude team
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