The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Very happy, the package arrived quickly and as expected. Just a suggestion: the small bottles could have been of better quality (in glass...).
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Response from rhumattitude.com
Thank you for your comment. We hope it wasn't a surprise as we indicate it all over our site. In any case, it's a deliberate choice because PET helps prevent breakage during transport. On the other hand, glass is more expensive and would force us to raise our prices, whereas we wanted to offer a service that is as accessible as possible. We hope to see you again on our site. The Rhum Attitude team.
C
Client
Rating: 4 out of 5
Problem not related to the site but the package was sent to a relay point not chosen by me.
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Response from rhumattitude.com
Thank you for your comment. We are sorry for this incident. Please know that we are here to intervene with the carrier in case of a problem.
É
Émilie
Rating: 3 out of 5
Nice concept, efficient delivery. However, once faced with the content, the price seems elevated given the quantities.
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Response from rhumattitude.com
Good evening, Thank you for your comment. If you convert the euros to the number of centiliters, you are right: but a bottle of one of these rums will cost you between 2 and 3 times more, on one hand, on the other hand, you will not have tasted 4 rums but only one, and finally, you will not have received the explanatory booklet. The box, the booklet, the bottles, the labor are all costs for us that contribute to this service and its price, which we wanted to keep below 30 euros including delivery to reach the widest audience and allow people to maintain this subscription for several months. Without revealing everything, our margins on the box of the month are quite low, and we do this primarily to make ourselves known and to promote rum through a quality service. Best regards, The Rhum Attitude Team
C
Client
Rating: 4 out of 5
Fast delivery. Well-packaged package.
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Response from rhumattitude.com
Thank you!
C
Client
Rating: 4 out of 5
Good handling of the order. Good communication for tracking delivery to the relay point (too bad the home delivery service has an extra cost). Careful packaging.
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Response from rhumattitude.com
Thank you for your comment. We do indeed offer home delivery on the site for a small additional fee as it obviously costs us more. Since we are offering the fairest price (29.90 including delivery to a pickup point), we cannot afford to include this option in that price without losing money.
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Client
Rating: 4 out of 5
Very well packaged, fast delivery, perfect.
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Response from rhumattitude.com
Thank you!
C
Client
Rating: 4 out of 5
Order well received.
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Response from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
H
HUE
Rating: 4 out of 5
Delivery problem with La Poste.
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Response from rhumattitude.com
Thank you for your feedback. Unfortunately, whether it's the postal service or any other carrier, delivery issues can occur: please do not hesitate to contact us so that we can intervene to resolve the problem as quickly as possible. We are responsible for the service from A to Z, ensuring delivery in perfect condition and on time.
O
OMEDES
Rating: 4 out of 5
Very good site. The products arrived with very good protection. I recommend this site.
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Response from rhumattitude.com
Thank you!
A
Aurélien
Rating: 4 out of 5
Order conforming and sent quickly.
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Response from rhumattitude.com
Thank you for this comment.
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Patrick M.
Rating: 4 out of 5
A new experience with a serious supplier, with choice and reasonable prices. However, the delivery times proposed at the time of ordering are not the same as reality, as is the case on many sites. It's a shame. Careful packaging. Great to be able to leave your package at a post office, that's an undeniable plus.
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Response from rhumattitude.com
Hello, Thank you for your very helpful comment. The delivery times indicated are 'estimated' as mentioned on the order page (see 'Estimated delivery date') and are actually reliable over 95% of the time, which means that your package is in the less than 5% of cases where there is a slight (or sometimes, but rarely, significant) delay. Cases of problems or significant delays are compensated or result in gestures of goodwill from us. No website can indeed guarantee delivery times 100%. Supply chains and transportation are subject to unforeseen events. We remain at your disposal. The Rhum Attitude team
F
FRADET63
Rating: 4 out of 5
Impeccable packaging, delivery time respected, beautiful bottles. My goddaughter tasted it and it's all good.
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Response from rhumattitude.com
Thank you for taking the time to post this comment!
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lp
Rating: 4 out of 5
Good history of the rums sent. Careful shipping, nice box. A half-and-half share of 2 white rums - 2 aged rums would be more judicious.
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Response from rhumattitude.com
Thank you for your comment. We also really enjoy tasting white rums, but they are less popular than aged rums. By including one from time to time in our rum boxes, we are taking commercial risks! However, we believe it's important to include them as they are part of the tasting rum universe.
M
Mme E.
Rating: 4 out of 5
16: Clear and well-designed website. Product quality satisfactory and in accordance with what is advertised. Receipt and tracking of the package, nothing to say. I recommend this site.
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Response from rhumattitude.com
17: Thank you!
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Nono
Rating: 4 out of 5
30: Quick validation of the order. Delivery time respected. No particular issues.
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Response from rhumattitude.com
Thank you for taking the time to make this comment!
C
Client
Rating: 4 out of 5
36: First order. Everything went well. I am satisfied and would not hesitate to order again on another occasion.
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Response from rhumattitude.com
Thank you for your comment!
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Soléne
Rating: 4 out of 5
40: Very well presented box, fast delivery. Too bad the tastings are a bit small.
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Response from rhumattitude.com
41: Thank you for your comment. The 5 cl per rum allows tasting for 3-4 guests, but the goal does not go beyond that. We could put more, but it would cost us more, and we wanted to make an offer for less than 30 euros including shipping.
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Angus53
Rating: 4 out of 5
42: With patience, I wait every month for my box (delivered on the scheduled date) to enjoy discovering the different rums offered. Rhum Attitude is truly a great discovery.
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Response from rhumattitude.com
Thank you for your comment.
J
ju
Rating: 4 out of 5
Beautiful box, nice presentation, too bad they arrive damaged because we have to unpack to check the good reception and the non-breakage of the product.
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Response from rhumattitude.com
Thank you for your comment. You had requested a gift wrap, so we followed your instructions.
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Mélinda.O
Rating: 4 out of 5
A wide choice of rum. I opted for 5cl bottles to introduce my partner to several rums, he loved it. The 'custom box' sets are great. I will return to this site as soon as I want more bottles.
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Response from rhumattitude.com
Thank you for your comment!
C
Client
Rating: 4 out of 5
Very responsive. Neat packaging. Too bad the samples are not in glass.
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Response from rhumattitude.com
Thank you for your comment. Yes, it is a deliberate choice because it allows us to offer these samples at the lowest possible price.
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Client
Rating: 4 out of 5
I don't have an opinion yet, it's a gift but the person who received it seemed delighted.
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Response from rhumattitude.com
Thank you for your comment.
J
Julien
Rating: 4 out of 5
Very good products, deadlines respected, just a small issue during delivery, the bottles were put in several packages that were delivered bit by bit; for the rest, it was perfect.
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Response from rhumattitude.com
Thank you for your comment. It is true that when there are many bottles, the carrier handles each package independently (this is called 'multi-package'). Most of the time everything arrives at the same time, but sometimes separately.
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Sylvain
Rating: 4 out of 5
Nothing to say, well-packaged parcel, reasonable deadlines, sufficient communication.
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Response from rhumattitude.com
Thank you for your comment!
K
kheelan
Rating: 4 out of 5
0 : Very well packaged article. Nothing to complain about.
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Response from rhumattitude.com
Thank you for your comment!
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patrick F.
Rating: 4 out of 5
10 : Very good except for the way to notify that the package has arrived at its destination.
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Response from rhumattitude.com
Thank you for this very useful alert. After checking with you, you indicated your landline on our site, which is why you did not receive an SMS. We will modify the site to clearly indicate that it is preferable to provide a mobile number.
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Cyril
Rating: 4 out of 5
22 : Fast processing and shipping. The only downside is the price, a bit too high.
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Response from rhumattitude.com
23 : Thank you for your appreciation.
C
Client
Rating: 4 out of 5
36 : Packaging a bit limited, but everything arrived well without any problems.
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Response from rhumattitude.com
Thank you for the clarifications you provided following your comment. The fact that there was 'play' in the box is unusual: the logistics team takes care to ensure that the items are well secured. We have made the team aware following your remark.
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Client
Rating: 3 out of 5
play
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Response from rhumattitude.com
Thank you for your comment. Of course: these are not miniatures but rather samples intended primarily to expand knowledge about rum. Everything is explained on our website (the fact that it is P.E.T. and not glass, the close-up photos of the labels which are meant to provide information about the rum and not to reproduce the original label...). These explanations are indicated in many places. Very few rum brands produce 'miniatures' and when they do, it is rarely for the most interesting rums, so if we were to settle for that, we wouldn't be able to offer more than 700 references in samples.
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Biton
Rating: 3 out of 5
38 : The miniatures are plastic and the labels do not resemble the original bottles at all..
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Response from rhumattitude.com
Thank you for your comment. Not at all! You can obviously send a package to a private individual. You even have the choice of carrier: Colissimo, Chronopost, or GLS. It's just a bit more expensive (a few euros more) simply because it costs us more. You can even send the first box to your home (for the surprise effect), and then the following boxes to a pickup point. If you can't find how to do it during the order, don't hesitate to call us, we will help you! We're here for that.
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Client
Rating: 4 out of 5
miniatures
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Response from rhumattitude.com
Thank you!
C
Client
Rating: 4 out of 5
40 : I find it unfortunate that for a gift we cannot send it directly to the person. We have to receive it at a relay point.
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Response from rhumattitude.com
41 : Thank you for your comment. Not at all! We can obviously send a package to an individual. You even have the choice of carrier: colissimo, chronopost, or GLS. It's just a bit more expensive (a few euros more) simply because it costs us more. You can even send the first box to your home (for the surprise effect), then the following boxes to a relay point. If it's during the order that you can't find how to do it, don't hesitate to call us, we will help you! We are here for that.
C
Client
Rating: 3 out of 5
Efficient after-sales service but unfortunately incompetent carrier.
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Response from rhumattitude.com
Thank you for your comment. However, it is one of the best (Chronopost). Unfortunately, no carrier is 100% reliable: incidents sometimes happen and the local team can be of varying quality. As you said, in case of a problem, what we owe you is impeccable after-sales service to act as an intermediary with the carrier and resolve the issue and/or compensate you. Olivier from Rhum Attitude
C
Client
Rating: 4 out of 5
Delivery made on time, to the designated place... no issues
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Response from rhumattitude.com
Thank you for this comment.
C
Client
Rating: 4 out of 5
Perfect !!!!
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Response from rhumattitude.com
Thank you!
C
Client
Rating: 4 out of 5
Very wide choice in rum. Delivery in 4 days.
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Response from rhumattitude.com
Thank you for your comment!
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Goncalves
Rating: 3 out of 5
The rum is good overall but the presentation is zero, very disappointed, the packaging is very poor, the explanatory sheet is zero. Very disappointed, I shouldn't have taken the three-month subscription. I won't renew my subscription, especially for a gift, I was very disappointed.
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Response from rhumattitude.com
Thank you for your comment and for your subsequent call to clarify the situation: it was a preparation error. You had not received the booklet with the explanations, so I resent it to you. Furthermore, following my proposal that you accepted, I refunded you for the last 2 months, so you will have only received the first box in total. In general, you can always withdraw even if you have paid for several boxes in advance: just write to us at [email protected]. Best regards, Olivier from Rhum Attitude
C
Client
Rating: 4 out of 5
Very, very satisfied. Very professional site and top product.
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Response from rhumattitude.com
Thank you for this comment!
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Gaand J.
Rating: 3 out of 5
Fast shipping, diverse choices, and especially rums that are hard to find elsewhere at the proposed prices. Rhum Attitude has gained a customer.
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Response from rhumattitude.com
Good evening, Thank you for your feedback. This is the second time we have received a comment of this kind, so we will take the necessary steps to ensure that the gift wrapping is always opaque. Even though it is a free service, it must be done properly. I remain at your disposal. Olivier from the Rhum Attitude team
C
Client
Rating: 4 out of 5
Everything went well for the delivery, I am still disappointed with the requested gift wrapping, just simple paper so thin that you could see through it. I had to redo a proper gift wrapping.
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Response from rhumattitude.com
Thank you for this comment.
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