The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
Serious site. A small delivery issue due to the post. Resolved very quickly. Very good and quick response from Rhum Attitude regarding this issue.
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Response from rhumattitude.com
Thank you for your comment.
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Client
Rating: 4 out of 5
8: Order received on time. Nothing to say.
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Response from rhumattitude.com
Thank you for this comment.
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Olivier
Rating: 4 out of 5
10: Fast and efficient service, careful packaging. There was a small issue with my last order, customer service reacted quickly with efficiency and kindness.
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Response from rhumattitude.com
Thank you for this comment!
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Sébastien
Rating: 4 out of 5
24: Perfect delivery. Regarding the rum, I didn't like it too much.
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Response from rhumattitude.com
Thank you for this comment. Sorry about the rum. We have over 1000 references. Before buying a bottle, there are 2 options: 1) write to us or call us for advice 2) order samples to try. I remain at your disposal. Olivier from the Rhum Attitude team.
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Thierry S.
Rating: 4 out of 5
30: Delivery as expected, very good condition of the item, deadline respected.
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Response from rhumattitude.com
31: Thank you for your comment!
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Client
Rating: 4 out of 5
36: Serious, fast, wide choice... well done!
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Response from rhumattitude.com
Thank you!
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jean-louis
Rating: 4 out of 5
40: Order on this site with available product. Delivery on time and well protected. One small thing missing is to inform the customer by email about the shipment of the order. It is necessary to ensure proper acknowledgment of the order as well as its follow-up by informing the customer at each stage.
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Response from rhumattitude.com
Thank you for your comment. We of course inform the customer of the shipment by providing the package references to track it on the carrier's website. I just resent you the email. Maybe it was in your spam? I remain at your disposal for any further clarification. Olivier from the Rhum Attitude team.
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Marie
Rating: 4 out of 5
46: Compliant and interesting products, short delivery time.
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Response from rhumattitude.com
Thank you for your comment!
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Nanie 2.
Rating: 4 out of 5
Perfect first order! Good communication, nice packaging, fast delivery. A small improvement possible: include a small description of each rum (origin, tasting...). See you soon for the next order.
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Response from rhumattitude.com
Thank you for this comment. We take your opinion into account for future improvements.
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Christophe G.
Rating: 4 out of 5
Everything is perfect. No bad surprises to report. Only issue with the Mondial Relay point.
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Response from rhumattitude.com
Thank you for your comment. We are sorry for this Mondial Relay issue. No carrier is 100% reliable, but we closely monitor the performance of each one and we take action with them to constantly improve the delivery service.
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Steph E.
Rating: 4 out of 5
Fast and reasonable in terms of price.
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Response from rhumattitude.com
Thank you for your comment.
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Client
Rating: 4 out of 5
Speed, efficiency, and perfectly packaged package. Moreover, good value for money... Cheaper than on other sites. I will order again without hesitation.
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Response from rhumattitude.com
Thank you for your comment.
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Client D.
Rating: 3 out of 5
Too bad!! The content is excellent but the packaging is of very disappointing quality. The package or rather the envelope arrived and we already knew what it contained. Indeed, it smelled of rum all over!.... I opened the envelope and there was the disappointment. Small plastic bottles with labels stuck crookedly. Upon opening, even more disappointed because I struggled to open one of the bottles. The screw cap turned endlessly. I didn't want to drink it all at once and the new surprise, impossible to screw back 2 out of 3 bottles... Luckily the rum itself lived up to its promises. It's a good idea but the packaging is very disappointing for the price asked. It feels cheap for exceptional rums especially at 15€ for 5cl....
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Response from rhumattitude.com
Thank you for your comment. We take note of this incident (I am referring to the impossibility of resealing certain bottles). This is the first time we have received this feedback and we will monitor this point. Regarding the labels, they are applied by hand which explains why they are sometimes crooked. As for the choice of PET (recyclable plastic suitable for spirits), it is intentional because it is the only way to ensure zero breakage and to offer the prices we practice for samples. I remain at your disposal and hope to see you again on our site. Olivier from the Rhum Attitude team.
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Befa_one
Rating: 4 out of 5
Very satisfied with the package and the speed of delivery, a good point for the small tasting glasses as a surprise, however disappointed with the Belgian carrier, dll? Who did not want to let me open the package to check the condition of the contents before making me sign! Once signed, he slipped away, citing his schedule and his boss's instructions! So no way to refuse the package in case of damage, as mentioned in the reception instructions received from Rhum Attitude.. Finally, the package was in very good condition..
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Response from rhumattitude.com
Thank you for your very helpful comment. All carriers must allow the package to be opened to check the condition of the goods. In this case, you can refuse to sign. We will raise this point with Chronopost so they can address it with their relay in Belgium. Thank you again for this alert. The Rhum Attitude team.
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cyril
Rating: 3 out of 5
Package well received, well packaged, but it's just the taste that I didn't appreciate, that's my fault, I didn't know!! I will try the samples next time.
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Response from rhumattitude.com
Thank you for your comment. Yes, when you don't know, it's best to take samples indeed. No tasting note can replace the act of tasting.
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Monsieur M.
Rating: 4 out of 5
Great site with a large selection, package received in 48 hours plus beautiful glasses, thank you again
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Response from rhumattitude.com
Thank you for your comment!
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Mel
Rating: 4 out of 5
Fast delivery, products well packaged to avoid shocks during transport. Interesting prices and range of products.
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Response from rhumattitude.com
Thank you for your comment!
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Florence C.
Rating: 4 out of 5
I only give 4 stars out of 5 because the second box did not leave on the scheduled day and I had to ask for it, but the responsiveness was there and we are eagerly awaiting the third box. The products are very well presented in glass tubes branded with the rum distilleries and the boxes are very well packaged! The format is perfect to fit in a mailbox in case of absence at delivery. Very good product, I recommend.
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Response from rhumattitude.com
Thank you for your comment!
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Client
Rating: 4 out of 5
Very good! The chosen varieties are excellent. Just a bit pricey
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Response from rhumattitude.com
Thank you for this review! We are working to find the best prices and pass them on to our customers. Thanks to this, little by little our prices are decreasing on certain references.
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Client
Rating: 4 out of 5
Following a product error at delivery, Rhum Attitude's responsiveness was great. Exchange at their expense, and a gift with the new delivery. I would not hesitate to place new orders with this merchant where choice and information are plentiful. Thank you Olivier and see you soon on the site. Patrick Barbot
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Response from rhumattitude.com
Thank you Patrick!
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Client
Rating: 4 out of 5
Very good discovery!!! And the historical part about rum is also very good!!! Well done!!! Looking forward to the next package
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Response from rhumattitude.com
Thank you!
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Client
Rating: 4 out of 5
Great. I would recommend again on this site
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Response from rhumattitude.com
Thank you for your evaluation!
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Client
Rating: 3 out of 5
Very nice box to give for rum lovers, but only two rums that were really worth it.
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Response from rhumattitude.com
Thank you for your comment. Of course, the "price per liter" is much higher than if it were a bottle because there is also a cost for producing the box: the case, the screen-printed glass tubes, the accompanying booklet, the labor to create everything, etc. On the other hand, the goal of this box is indeed to discover different styles of rum, and it is perfectly normal that you may not like everything. If you have discovered 2 rums that you like and that you didn't know before, we consider that we have fulfilled our mission. Best regards, The Rhum Attitude Team
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Saves
Rating: 4 out of 5
I gave this box as a gift and he loved it! It's original. I needed to modify my order and the person I spoke to on the phone was lovely and responsive! I recommend!
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Response from rhumattitude.com
Thank you for this comment!
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Y.D. (.
Rating: 4 out of 5
What was announced was normally respected.
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Response from rhumattitude.com
Thank you!
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Marie
Rating: 4 out of 5
Satisfied, very good products.
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Response from rhumattitude.com
Thank you!
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Client
Rating: 4 out of 5
Concept, description, deadlines, packaging, everything is top!
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Response from rhumattitude.com
Thank you for your comment!
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Client
Rating: 3 out of 5
Package delivered but not to the requested relay point, and impossible to reschedule a delivery.
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Response from rhumattitude.com
Thank you for your feedback. We are sorry for this error by Chronopost and their inability to redeliver to the correct location. As we indicate in the order shipment confirmation email you received, in case of a problem with the carrier (Chronopost in this case), you need to contact us so that we can act as an intermediary. Here we would have called them to compel them to transfer the package to the correct pickup point. I remain at your disposal. Olivier from Rhum Attitude
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Ursulet
Rating: 3 out of 5
Packaging with a strong musty smell. It's a shame, it spoils a bit the standing of everything else. But for the rest, it was perfect. Very nice experience.
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Response from rhumattitude.com
Thank you for this feedback. This is the first time we have been informed of this. All our bottles and packaging boxes are dry. We will still look into this matter and see how to avoid this in the future. The Rhum Attitude team.
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judith
Rating: 4 out of 5
No particular issues, communication okay, delivery on time.
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Response from rhumattitude.com
Thank you for taking the time to complete this evaluation.
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tatay81
Rating: 4 out of 5
Too bad that for over 300€ of order!.. no commercial gesture... no gift in the packaging. Perfect packaging
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Response from rhumattitude.com
Thank you for your comment. This is a mistake because for those amounts we include at least one or two glasses as a gift. In fact, even for the 'small' amounts, we often include goodies. If you place another order (even a 'small' one) with us, please send a quick email just before (otherwise it might be very quickly without us having time to react), and we will correct that... I remain at your disposal. Olivier from the Rhum Attitude team.
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Client
Rating: 4 out of 5
Very satisfied with the handling of my order.
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Response from rhumattitude.com
Thank you for taking the time to complete this assessment.
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BBU
Rating: 4 out of 5
Not being knowledgeable about rum, I appreciated the information regarding the products and the help in determining which products met my expectations. The advice was very good, my dad loves the rum I gave him for his birthday
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Response from rhumattitude.com
Thank you for this comment!
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Stephanie
Rating: 4 out of 5
Very happy with my order, well taken care of but too bad the shipping costs are so high
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Response from rhumattitude.com
Thank you for your comment. Regarding shipping costs, it should be noted that each bottle weighs approximately 1.5 kilograms, which results in relatively high shipping fees compared to other "light" products. Therefore, it is necessary to compare with the competition in the sector: we are the only ones offering delivery to a pickup point for €4.90. Furthermore, we do not charge shipping fees for any order over 140 euros, including to certain countries abroad. Best regards, The Rhum Attitude Team
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Client P.
Rating: 4 out of 5
nothing to complain about
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Response from rhumattitude.com
Thank you for this evaluation!
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Marine 3.
Rating: 4 out of 5
Ideal for a gift or rum lover!! Deadline respected. Products conform to my expectations!
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Response from rhumattitude.com
Thank you for this comment!
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Brunel
Rating: 4 out of 5
Very good work for me!!
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Response from rhumattitude.com
Thank you for your comment!
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Emmanuelle
Rating: 4 out of 5
2: For a first order, I tested about ten rums in samples and on promotion. Very pleased all around; just a bit surprised that the small miniatures are made of PVC. I didn't see it specified...
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Response from rhumattitude.com
Thank you for your comment. It is not PVC but PET (the same plastic used for mineral water bottles, but thicker). It is written all over the site, notably: on the home page in the description of the offer "La Box sur Mesure", in the shop on each product thumbnail if you click on the "i" for information next to "Add" the sample to the cart, and finally in the order we added a mandatory checkbox as soon as you have at least one sample in your cart "I have acknowledged the sample offer (acknowledge the offer)", knowing that you can click on acknowledge the offer and you have all the explanations including the fact that it is P.E.T. right at the beginning of the text. But of course, despite all the precautions we have taken, it is still possible to overlook it, and we are sorry that you did not see it. The whole team wishes you a happy and prosperous New Year 2017!
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isabelle C.
Rating: 4 out of 5
26: Fast delivery, top box
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Response from rhumattitude.com
27: Thank you for your comment. The entire Rhum Attitude team wishes you a very happy new year!
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yohann M.
Rating: 4 out of 5
30: It's nice to have the opportunity to test so many rums in samples. This allows you to choose before buying the 'right bottle'.
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Response from rhumattitude.com
Thank you for your comment. The entire Rhum Attitude team wishes you a very Happy New Year!
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