Customer reviews of rhumattitude.com

Thank you for your comment. Since you are talking about prices, please note that we have just launched our sales. The entire Rhum Attitude team wishes you a very Happy New Year!

Thank you for this review. It is a human error in preparing the box. This is the first time we have been informed of this mistake. You should have contacted us right away so we could send you the missing bottle. I will call you to find out which rum is missing so I can send it to you. Olivier from Rhum Attitude

Thank you for this review. The Rhum Attitude team wishes you a happy new year 2017!

Thank you for this comment. Regarding the PET samples, it's a choice we stand by (and it's clearly stated in the offer that we remind you of at the time of the order) and it allows for zero breakage. Moreover, just like glass, PET perfectly preserves rum for years. As for the box we have recently offered, we could have increased the samples by a few tens of cents to finance the boxes, but that wouldn't have been fair for those who do not need the box. This is also a deliberate and accepted choice. The whole team wishes you a very happy year 2017!

Thank you. Happy New Year 2017!

Thank you for this appreciation. There are pros and cons. We hesitated for a long time but we stand by our choice: to date, we have never had any breakage except for one time when the package went under a steamroller... Happy New Year 2017!

Thank you for your comment. The goal of this offer is to taste the rums. We believe that 5 cl is sufficient for this. It is also thanks to this small quantity that we can display equally low prices. Regarding the plastic bottles (actually food-grade PET that perfectly preserves alcohol, 100% recyclable, lightweight, and durable), it is a choice we made to be able to offer this service at the best price: there is indeed never any breakage, which is heavy to manage for us and frustrating for customers who have to wait for a new delivery. For nearly a year now, we have added a mandatory checkbox in the order stating 'I have acknowledged the

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Thank you for your comment. For the subscription, please don't hesitate to call us at 01 75 51 46 19 so we can guide you. That said, I understand your point of view; it is a bit complicated and we plan to simplify this offer in early 2017. For now, we mainly hold events in the Île-de-France region, although we have occasionally done some in other regions (Blois, Bordeaux...). Try contacting Whisky Lodge; they are a wine merchant in Lyon, and they are very good and also sell rum.

Thank you! Merry Christmas!

Thank you for your feedback. We apologize for this delay. We ship on the same day as the order if it is placed before 2:00 PM and the next morning otherwise. The announced delivery times are calculated based on the promise of the transport company (Colissimo, Mondial Relay, etc.) + 1 day of margin, except for Chronopost which contractually promises 24 hours (if you went through Chronopost, we compensate part of the transport costs in case of delay; in this case, you need to contact our customer service). In most cases, this is largely respected, but unfortunately, there are times when there are delays or incidents, in which case we intervene with the carrier when you report a delay or malfunction.

Hello, Thank you for your comment. Please note that since your order, we have had gift boxes made: http://www.rhumattitude.com/boutique/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ This is an optional and paid option at €2.80 per box (we have set a fair price based on our costs), which allows us to present the samples in a nice, suitable box. I suggest ordering 2 boxes and I will cover the shipping costs if you are interested. Furthermore, following similar issues, which we completely understand, we have added a mandatory checkbox in the order for nearly a year now: "I have acknowledged the 'sample' offer (acknowledge the offer)." By clicking on "acknowledge the offer," all the points you mentioned are addressed and explained. It is indeed possible to overlook this, however. Regarding the plastic bottles (actually food-grade PET that perfectly preserves alcohol, 100% recyclable, lightweight, and durable), this is a choice we made to offer this service at the best price: there is never any breakage, which is cumbersome for us to manage and frustrating for customers who have to wait for a new delivery. I remain at your disposal, especially for my proposal for gift boxes at 01 75 51 46 19 or [email protected] Best regards, Olivier from the Rhum Attitude team.

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Thank you for this comment. Regarding the carrier, this unfortunately happens, although rarely, regardless of the carrier and the e-commerce site. We do our best on our side to ensure everything goes smoothly: packaging designed to avoid breakage, communication about the progress of the package. We are responsible for the service until the end, so in case of a problem, please do not hesitate to contact us so that we can intervene directly with the carrier. Olivier from the Rhum Attitude team.

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Thank you for your comment. It is true that we chose not to have progressive pricing based on the number of bottles, primarily for the sake of simplicity, and also because it is the first bottle that is expensive: each additional bottle does not cost much more.

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Thank you for your comment. You may have encountered a few days during which the search engine was not functioning well. We have since repaired it. If you type in a rum name, a distillery, or even an aroma, the corresponding rums will be displayed. In any case, rest assured that your feedback is taken into account in our considerations for future improvements. Olivier from the Rhum Attitude team.

Thank you for this evaluation. Regarding the packaging, if you had checked the box, it should have reached the preparation team, so it is probably a human error (and not a "technical" one). We apologize for this incident (which is rare as we receive very few reports of this kind). We will pass on the message so that they increase their vigilance. On the other hand, in this case, do not hesitate to send us a little email so that we can make a commercial gesture. Best regards, Olivier from the Rhum Attitude team.

Thank you for this evaluation and comment. Yes, this can happen. The dates we provide are for informational purposes and in 90% of cases they are respected, but not always... In this case, do not hesitate to send us a little email so that we can make a commercial gesture. Best regards, Olivier from the Rhum Attitude team.

Thank you for your feedback. There is indeed an explanatory booklet included in the 'Box of the Month' set. We produce these boxes in large quantities with the same composition, so adding a booklet is quite easy to do, and we do it. However, for the 'custom' samples, we do not include explanatory sheets because we would need to print each sheet corresponding to each rum as we go, which would add an extra cost and therefore a higher price for the customer. That is why we have added a 'QR code' on each sample to easily and directly view the tasting notes and explanations provided on the website with your smartphone. Best regards, Olivier from the Rhum Attitude team.

Thank you for your comment. We are sorry for these "issues" with Mondial Relay. Unfortunately, there is no carrier that is 100% reliable, which is why we offer the option to be delivered by as many different means as possible: this way, everyone can use the services of the carrier with which they have the best local experience.

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Thank you for your comment. Yes, it's a good idea; we are currently studying the systematic addition of 'goodies' (samples or others) to each order...

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Hello, Thank you for your feedback. I do not understand from your comment whether it was a surprise or if you had clearly seen on the site that it was plastic (P.E.T.). Knowing that for the Rhum Box, however, it is indeed glass but you cannot choose the samples yourself from the hundreds of references in our online store. We indicate everywhere on the site that it is plastic (the same as for water bottles, but thicker). This is especially noted at the end of the purchasing process, before payment. This is a well-considered choice on our part: breakage is impossible (we have never had problems until now), lighter, therefore cheaper to transport. This is particularly why we are able to offer competitive prices for this offer. We remain at your disposal. Olivier, from the Rhum Attitude team.

Thank you very much for your post 1) Regarding the discolored liquid : normally if the product does not look good, we do not ship it. We obviously missed this one. If you write us to [email protected] and give us your order number and the details we will fixe that mistake. 2) Regarding the shipment in Belgium it is the second time we have this kind of feed back => changes must be made ! We are going to work on it rightnow. UPDATE 08/09/2016 : we have juste changed the delivery company for Belgium. The price is still the same for you (even if it costs us more...). It should improve a lot from now on. Regards, Olivier

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Thank you very much for your feedback and see you soon on our site!

Thank you very much for your feedback and see you soon on our site!

Thank you for your feedback. Regarding the packaging: if it appears in the photo and you did not receive it, it is our mistake (it should not have been included in the photo if it was not there, or it is a preparation error). Therefore, do not hesitate to contact us in this case so that we can at least make the appropriate commercial gesture. In your case, please feel free to send an email to [email protected] so that we can correct the issue. We remain at your disposal. The Rhum Attitude team.

Thank you for your comment. We are delighted that you enjoyed the first 3 boxes. Indeed, as explained on the website, starting from the 4th box, the formula is different because we believe that with the first 3 boxes you have been able to get an overview of different types of rum and thus you have been able to form an opinion on what you prefer. That is why the formula changes. There are advantages and disadvantages: - Advantages: we take your tastes into account (we send you an email at least a week in advance which you need to respond to indicate what you preferred in the first 3 boxes, so that we can create a 'custom-made' composition, which is the whole point of the formula) + the 'quality/price' ratio of the rums is at a much higher level than the first 3 boxes because we factor in the savings made on the very sophisticated packaging of the first 3 boxes into the price of the rums. - Disadvantages: it is less presentable and there is no booklet (as each box is now different). However, you can use the QR code to go directly to the explanatory sheet of the rum on the website. That said, we are currently considering an evolution of the formula and this comment will be very useful to us. Some customers have loved this 'personalized' aspect starting from the 4th box, while others, like you, regret the absence of packaging and booklet. We remain at your disposal. The Rhum Attitude team.

Timelines respected and a hyper-secure packaging. In short... Perfect