Customer reviews of rhumattitude.com

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9,7 /10
Overall rating: 9,7 out of 10
Based on 9 977 published reviews

Summary of reviews

The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.

Reviews 3 and 4 stars

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O
Olivo P.
Rating: 4 out of 5
Prices are normal, neither too high nor too low. The choice is large, but the threshold should be lowered to avoid paying shipping fees. Especially since delivery is not the fastest.
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Matt
Rating: 4 out of 5
Package sent and delivered quickly and well protected. Just one thing that wasn't right: the rum was sold as vintage 2020 and received from 2022.
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Laurent
Rating: 4 out of 5
A sample order with a discovery sample gift, no issues, professional team. This
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MC
Rating: 4 out of 5
Product conforms to the description, within the deadlines.
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Jonathan T.
Rating: 4 out of 5
Fast and careful delivery (bottles well protected). Customer service responds quickly and takes care to satisfy your request.
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christian-mahewanadoo.fr
Rating: 3 out of 5
The delivery was rather long: it took 4 days to go from Toulouse to Fonsorbes (20 km).
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Response from rhumattitude.com
Thank you for your order and your feedback. You ordered on Wednesday, August 7 via Mondial Relay. We indicate a delivery in +4 working days, as a guideline and not contractual, which gave a theoretical delivery on Tuesday, August 13, and your package arrived at the pickup point on Wednesday, August 14, so with an additional day. To go faster, you need to opt for a chrono relay solution, which is more expensive but much faster (J+1). The Rhum Attitude team.
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VINCE
Rating: 3 out of 5
Different bottle number between the box and the bottle, otherwise correct packaging.
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Response from rhumattitude.com
Thank you for your order and your feedback. Following your alert, the stock has been checked and it seems that all the bottles have the same defect. Usually, this bottler does not number the cases. They probably made a mistake labeling the cases with the bottle labels. We have reported the inconsistency to the supplier. The Rhum Attitude team.
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eric S.
Rating: 4 out of 5
Slightly damaged box case on the edges but nothing serious. Otherwise, quick arrival. Very good experience
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Lucas Q.
Rating: 4 out of 5
Everything was perfect but unfortunately just a small issue I ordered 7 samples and one had a small piece of branch/leaf I don't know too much.. it's not extremely serious but it's still a shame. Otherwise, it was great. Thank you for allowing us to taste new things for not too much money.
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Michel A.
Rating: 4 out of 5
I recommend this professional site, that said, I still had to pick up my package at a relay quite far from the one initially planned, to have it within the expected time. But, the seller had offered to pick up the package at a closer relay at a later date. Seller, quick response and attentive.
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delphine
Rating: 4 out of 5
Product conforms to the order and fast delivery
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Pascal B.
Rating: 4 out of 5
Nice offer of spirits, including outside of rum. Fair prices, readable and easy-to-use site, interesting promotions. Just a small hiccup at the time of shipping, but immediately rectified after a very courteous phone exchange. Package hyper secured against breakage.
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Hertsens F.
Rating: 3 out of 5
NOTHING RECEIVED....
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Response from rhumattitude.com
Thank you for your feedback and your order. Following a phone exchange, you have indeed received the order in question. However, the next order is currently being processed. The payment by bank transfer for this one took a bit longer than expected to arrive in our bank account. The Rhum Attitude team
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cliente
Rating: 4 out of 5
Product as described!! Fast shipping, well packaged!! The only small downside is a package too large for two bottles!!
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Pierre F.
Rating: 4 out of 5
Fast delivery within the deadlines.
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Justine C.
Rating: 3 out of 5
A glass broke... I'm waiting for an email to notify me about stock and for a new glass to be sent. But still no news.
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Response from rhumattitude.com
Thank you for your order and your feedback. We contacted you by phone to discuss this matter. The glasses were out of stock with the supplier. Since then we have received them and a package has been sent to you to regularize this situation. The Rhum Attitude team.
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Bullvaï
Rating: 4 out of 5
A huge choice, a very good database and complete information.
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Philippe S.
Rating: 4 out of 5
Slight delay on delivery to the relay point but otherwise, clean package, serious packaging worthy of Rhum Attitude. For the drink, I haven't tasted it yet, it shouldn't be long, just smelling it, the scent is magnificent, it makes you want to.
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guglielmi J.
Rating: 4 out of 5
Impeccable and very fast delivery.
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Response from rhumattitude.com
Fast and careful shipping.
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Joseph E.
Rating: 4 out of 5
Thank you, order arrived on time, customer service is top-notch as they called me regarding the ordered product and the delivery arrived on time. I recommend Rhum Attitude to all my acquaintances.
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Joel R.
Rating: 4 out of 5
Always good products, responsive, follow-up! Personally, the site is well put together. Best regards.
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Guest
Rating: 4 out of 5
Very well done.
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Alessandro D.
Rating: 3 out of 5
The package was not very good and many samples lost liquid
Response from rhumattitude.com
Hi, we are sorry about this situation. Usually the samples are well sealed and never leak. But in that case please send us a picture of the samples at [email protected] and we will fix this somehow, as we always do.
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Jennifer S.
Rating: 3 out of 5
Packaging box for glasses in very poor condition.
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Response from rhumattitude.com
Thank you for your feedback and your order. You emailed us about this and we replied. As we mentioned, the packaging box for the glasses is not mentioned on the product sheet or in the photo; it serves only as additional protection. That said, we still offered you a commercial gesture, feel free to respond to our email. The Rhum Attitude team.
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Monsieur G.
Rating: 3 out of 5
Very happy with the Rhum Attitude site in terms of delivery, etc., but very disappointed with one of the three products purchased, the R1963 amber. It has almost only the taste of burning alcohol in the mouth. Yes, it’s a cask strength rum with a high alcohol content, but the 'arbre du voyageur' by Chantal Comte, for example, is a very well-made rum rich in flavor, the complete opposite of this R1963 amber.
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Response from rhumattitude.com
Thank you for your order and your feedback. If you are not familiar with a rum, it is better to take a sample; otherwise, the risk of disappointment is quite high. We have set up a sample system precisely for that. We love this rum and try to describe it as best as we can with the tasting note, but tastes and colors...
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Pascal B.
Rating: 4 out of 5
I have been sourcing rum from Rhum Attitude for several years. Deliveries in Paris always go smoothly. Being able to get this year 'La Flibuste 2001' at a very reasonable price was a delightful surprise. Trust them; their assessments of the bottles are generally consistent, even if they are just very personal opinions.
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Luciana P.
Rating: 4 out of 5
Achei o gosto perfeito para você curtir a noitada ???
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Delphine Y.
Rating: 4 out of 5
I am quite satisfied; I just thought it would be a bit more qualitative.
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Benjamin S.
Rating: 4 out of 5
On time shipping and product compliant!
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MENNO B.
Rating: 4 out of 5
Very good assortment. My country was not originally on their site, but was actioned at my request and pretty much smooth sailing from there. Only minor setback was that shipment came in two packages, which, living in Norway added some additional customs handling charges. All in all I'm very happy to have found the shop and will likely come back for more.
Response from rhumattitude.com
Hi, thank you for your order and your comment. We are happy that the parcels reached you since Norway is not very near from France ;). Yes we really have to do several parcels otherwise risks of damage are much higher and that would make a lot less happy. If you want just one parcel next time please order a maximum of 4 bottles or 6 naked bottles (with no case at all).
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Sibannac
Rating: 4 out of 5
A bit slow to arrive
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Geneviève G.
Rating: 4 out of 5
A small commercial gesture following the inconvenience of labels! We appreciate it.
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Response from rhumattitude.com
Thank you for your order and your feedback. These are not miniatures but samples, handmade by us primarily for tasting. Everything is explained when you place the order. Try again to take a 5 cl sample in your cart, you will see a message appear 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with a button 'Learn more.'. Then once in your cart, the same message reappears. When you click on 'Learn more' you get the explanations, photos, and details. Regarding the damaged label of the bottle, it is possible that it deteriorated during transport. We will send you an email with a commercial proposal. The Rhum Attitude team
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paco
Rating: 4 out of 5
Good site????
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Matthieu G.
Rating: 4 out of 5
Fast, good product.
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Jérôme
Rating: 4 out of 5
Very large selection of products on the site, clear website
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monjean
Rating: 4 out of 5
10: Respect for the product, top-notch packaging. Very good experience.
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Martin Z.
Rating: 4 out of 5
fast delivery, good communication
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jerome G.
Rating: 3 out of 5
39: For the first time, I am disappointed with the carrier MondialRelay. Usually delivered in 48h to my relay point. It's already been 4 days...
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Zacharias Z.
Rating: 4 out of 5
47: Excellent service. Fast.
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Hugues V.
Rating: 3 out of 5
Good overall but for the price, we expected a bit more. Now, our son still has to taste them. Hoping that the quality of the different Martinican rums meets his expectations.
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