The online store excels in providing a wide variety of products, particularly in the rum category, ensuring customers find exactly what they seek at reasonable prices. Shipping is consistently highlighted as fast and reliable, with many noting that their orders arrive within a short timeframe and in excellent condition. Customers appreciate the attention to detail in packaging, which not only protects the products but also enhances the overall experience, especially for collectors.
One sample did not match the ordered product. The refund was processed.
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Response from rhumattitude.com
Thank you for your order and your feedback. As we agreed, we tasted the sample in question and it matched well. We cannot explain the problem encountered for which we are sorry, but we obviously trust you and have fully refunded the sample. The Rhum Attitude team.
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Jack S.
Rating: 4 out of 5
Received on time, reasonable price with private sales.
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Monsieur B.
Rating: 4 out of 5
Guyana rum available, fast shipping. The only downside was the transport; my parcel took several days to travel from LE MANS - PARIS, MONTPELLIER, LYON... before being delivered to me 200km from its departure point. According to the carrier I consulted, it's normal...
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Response from rhumattitude.com
Thank you for your order and your feedback. No, that is indeed not normal... We are dependent on carriers and they all unfortunately sometimes experience weaknesses. However, we have selected the most reliable ones and abandoned those with whom incidents were too frequent. Do not hesitate to contact us to intervene with the carrier at the slightest difficulty.
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Jean-Christophe F.
Rating: 4 out of 5
Meets expectations, fast delivery, excellent product.
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Thierry R.
Rating: 4 out of 5
Order received without problems.
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Bernard B.
Rating: 3 out of 5
The service itself is always impeccable. But what a disappointment to receive the precious liquid in a plastic bottle!
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Response from rhumattitude.com
Thank you for your order and for your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same button 'Learn more.' Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/
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julien L.
Rating: 3 out of 5
I love this site because I find many different rums, a wide range, sample format very appreciated. Unfortunately, my order 'guaranteed in 2 days' and paid immediately took longer than expected and I couldn't enjoy it in time as that was the purpose of my initial order. I advise not to ask questions after the order because a simple question can block the delivery anyway. Customer service is responsive but not very understanding. I regret the non-compliance with deadlines even if the rum is very good in itself
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Response from rhumattitude.com
Thank you for your order. You placed the order at 6:10 PM. You then asked us a question by email at 7:35 PM. We replied the next morning at 9:17 AM. This question was BLOCKING since we needed the answer to be able to ship. However, you replied to us that evening at 5:45 PM, which was too late for same-day shipping. That's why the package left the next day, thus with a 24-hour delay. You cannot blame us: we wanted to provide you with the best possible service. If we had sent the package without waiting for your response, you could have blamed us as well. The Rhum Attitude team
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vincent
Rating: 3 out of 5
Despite several impeccable orders, I find that recently the quality of packaging has decreased. 2 packages received (still complete) were repackaged and arrived in a 'borderline' state. Otherwise, shipping on time, no worries, I will order again. Long live rum!!!
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Response from rhumattitude.com
Thank you for your order, your feedback, and your loyalty! If the packages were repackaged, it means they were mishandled, and if everything arrived intact, it means it wasn't so badly packaged ;) Indeed, we adapt the type of packaging to the number and types of bottles sent. Our breakage rate is extremely low regardless of the type of packaging. Thank you again, The Rhum Attitude team
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philippe R.
Rating: 4 out of 5
Deadlines met, products very well packaged
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Joel R.
Rating: 4 out of 5
Perfect delivery but, a bit long... maybe due to the current agitation.
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Emilie C.
Rating: 3 out of 5
The product is very well packaged but I find the delivery too long
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Response from rhumattitude.com
Thank you for your order and your feedback. The period following your order was that of the farmers' movement, so some packages experienced delays. Moreover, Mondial Relay is the longest solution (the J+4 we display is an indicative average) but it is also the cheapest. We also have faster carriers like Chrono Relais (J+1). You can choose them when finalizing your order, but it's more expensive (+3 € for Chrono Relais).
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M. L.
Rating: 4 out of 5
Correct service, good information.
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EP
Rating: 4 out of 5
The site, the variety of the offer, the quality of the products, the reviews, the order, the payment security, the shipping care, the package tracking or customer service make Rhum Attitude a very reliable site in my opinion. I did not give 5 stars because I find that a commercial policy valuing regular customers is lacking.
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M. B.
Rating: 4 out of 5
Fast delivery and well packaged but at the Post Office even though I requested home delivery. I don't think Rhum Attitude is to blame but rather Colissimo which often messes things up..
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Albin
Rating: 4 out of 5
Very fast shipping. Good follow-up. A sample arrived broken but the responsiveness of the after-sales service is impeccable.
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Laval N.
Rating: 4 out of 5
Fast shipping and super well protected
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anthony
Rating: 4 out of 5
A wide choice, fast delivery, very good. A bit expensive and no mini bottle with original label, but at least we could taste it.
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SUARD C.
Rating: 4 out of 5
Perfect and fast delivery. The 12-year-old Demon share rum is excellent. Very nice box with glasses.
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Jennifer B.
Rating: 4 out of 5
Very satisfied with my purchase.
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Christophe R.
Rating: 4 out of 5
Correct prices, fast delivery, just missing a little goodie as a gift ??
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Manuelle R.
Rating: 4 out of 5
5: Fast delivery, a bit disappointed with the bottle's packaging compared to usual.
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Axel D.
Rating: 3 out of 5
29: Very happy with the order. However, you promised a gift (a small bottle of rum or whisky) which was not in the package. Might as well not offer anything??
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Response from rhumattitude.com
30: Thank you for your order and your feedback. When placing your order, you chose your gift, which was a 3 centiliter bottle of Malteco seleccion 1986 40°. If you did not receive it, it is an error and do not hesitate to contact us. We take pride in sending you the entirety of your order, it's the least we can do: whether it's a gift or not, we will send you the missing product. We sent you an email in parallel to offer options including sending the missing bottle. The Rhum Attitude team.
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Matthieu
Rating: 3 out of 5
32: The spiced rums are mostly very spicy. I do not recommend this set. Price-quality ratio too expensive. A bit disappointed nonetheless.
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Response from rhumattitude.com
33: Thank you for your order and your feedback. We take note of your comment and will pass it on to the calendar manufacturer. Next year we will specify the spiciness in the description. The Rhum Attitude team.
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jean C.
Rating: 4 out of 5
speed of execution
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serge K.
Rating: 4 out of 5
A wide choice of rum, an interesting price range, good responsiveness for orders, fast and well-packaged delivery.
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Monsieur Y.
Rating: 4 out of 5
Nickel ras top
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montaulian
Rating: 4 out of 5
The tastings are interesting, the prices less so!
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Bullvaï
Rating: 4 out of 5
Quality products, super well-packaged package, top-notch.
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Ivo B.
Rating: 4 out of 5
I am very satisfied with the services, communication, and the way and speed of processing the order is excellent. I especially appreciate the product information. The reason I'm not giving 5 stars is the shipping. Although I appreciate the DHL Express shipping method, it is too expensive for the price of the item and prevents me from ordering more often.
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Hervé
Rating: 4 out of 5
Hello, very good seller with a lot of choice and knowledge. I order regularly and do not encounter any problems. However, I would have a comment on the packaging boxes which have been dented for some time. I still recommend this site, of course.
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Radovan V.
Rating: 4 out of 5
I paid for DHL and get cheaper Colissimo. When I asked for refund the difference between the price. The client service ignore it and told me, they have a right to change it. Otherwise, everything was ok. After this experience I will not buy any goods from this webside. I know a lot of other webshops, where they care about customer. Update 24.11.: Rhumattitude offered me a good explanation and a voucher for this mistake. So I can raise my evaluation and give this shop another chance.
Response from rhumattitude.com
Hi, Thank you for your order and your comment. It is not a matter of price but a matter of insurance. We could not insure properly your parcel with DHL because it was too expensive for the weight. Here are the exact costs for shipping with DHL and Colissimo to your destination, VAT included: DHL = 23,25 euros Colissimo = 25,67 euros And you paid 22,90 for transportation costs. As you see Colissimo is slightly more expensive. Nevertheless we sent you an e-mail with a proposal don't hesitate to reply. Regards Rhum Attitude Team
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Jeremy D.
Rating: 4 out of 5
Very good except for the delivery which was delayed by 10 days.
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Collard
Rating: 4 out of 5
Order received on time, product very well packaged. Serious seller. I took off one star because the accompanying case for the bottle was missing. Too bad...
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Response from rhumattitude.com
Thank you for your order. We clarify that the missing case is not an error, it was indicated on the product you ordered, and the photo on the site was precisely without a case to avoid misunderstandings. These are the last bottles we could procure and all the cases were very damaged, which is why we preferred to sell them without cases.
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Ka
Rating: 3 out of 5
The wax on the bottle was not intact, it was cut on half of the neck.
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Response from rhumattitude.com
Hello, the wax is particularly difficult to protect during transport, it happens despite our precautions. If it's for opening, it really happened during transport, you can be sure that the bottle was intact; if it's for gifting, don't hesitate to call so we can find a solution together.
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Alex
Rating: 4 out of 5
This formula allows me to taste rums that I wouldn't have tried by buying a bottle without knowing if I liked it.
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Mity
Rating: 4 out of 5
Delivery issue: the Bordeaux distribution platform being overloaded, Mondial Relay decided to delay delivery by 48 hours. Not very commercial at all.
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Daniel G.
Rating: 4 out of 5
Fast shipping, great service, unfortunately no free sample :/
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Stéphanie P.
Rating: 4 out of 5
Very satisfied!
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Simon M.
Rating: 3 out of 5
Hello, I thank you for the speed of the parcel shipment... However, if I give you only 3 stars, it's because the bottles are plastic. Only the Savannah rum was in a glass bottle... How can we have a complete experience if it's in plastic... Thank you....
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Response from rhumattitude.com
Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/
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laurent R.
Rating: 4 out of 5
Careful shipping a bit long due to restocking but I highly recommend
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